Attachment G Seed to Sale Tracking System and Resources - Reference Questionnaire final.docx

STATE OF ILLINOIS

Attachment G Seed to Sale Tracking System and Resources – Reference Questionnaire BidBuy Reference # 23-440DFPR-SECRE-B-29251

OFFEROR’S NAME:

OFFEROR’S ADDRESS:

The Offeror specified above intends to submit a proposal to the Illinois Department of Financial and Professional Regulation (IDFPR) in response to the above referenced RFP. A scored component of this proposal is an evaluation of the Offeror’s proposed solution and services by current and/or past customers. As a customer representative who was present and involved during the time when Offeror provided a solution and performed services, you have been asked to complete a Customer Reference Questionnaire using this form.

Please note: Customer Reference Questionnaires (CRQ) must be submitted in accordance with these instructions. Any CRQ received after the time and date Offeror proposal submission are due will not be accepted and the Offeror’s proposal will be awarded zero points for that reference.

To obtain and coordinate the submission of completed Customer Reference Questionnaires, Offerors are required to follow this process:

1) Send a copy of this Attachment G – Customer Reference Questionnaire to each customer chosen to provide a reference.

2) Instruct the customer representative who will provide a reference for the Offeror to:

a) Complete the Customer Reference Questionnaire,

b) Sign and date the completed Questionnaire,

c) Return the completed Customer Reference Questionnaire by email directly to:

Brandon.Purcell@illinois.gov and FPR.Procurement@illinois.gov along with

d) Returned Bid opening date.

The Offeror should also note the following:

1) IDFPR will not accept Customer Reference Questionnaires submitted by any means other than that which is described above.

2) Each Questionnaire submitted must be completed as required.

3) IDFPR will not review more than the four (4) Customer Reference Questionnaires requested, and

4) References may be contacted by IDFPR to verify customer responses, and/or to verify Offeror’s ability to provide a solution or perform services.

– END OF INSTRUCTIONS –

Customer Reference Questionnaire Please provide the following information about the customer representative completing this Customer Reference Questionnaire as applicable during the time Offeror provided a solution and performed services for Customer. Return the completed Customer Reference Questionnaire by email directly to Brandon.Purcell@illinois.gov and FPR.Procurement@illinois.gov.

Customer Information

Organization Name:

Organization Address:

Name of Representative Providing the Reference:

Title of Customer Representative:

Phone Number of Customer Representative:

Email address of Customer Representative:

Customer Reference Representative Signature, Printed Name, and Date:

Signature Printed Name Date

Please respond to the following questions specifically related to the Customer, the Offeror, and/or the Offeror’s software solution for Inventory Tracking and Traceability Software solution.

a) What was your specific role when your organization implemented Offeror’s software solution?

Insert response here.

b) Did you receive anything from Offeror for being a customer reference? Yes_____ No_____ If Yes is marked, please explain:

Based on your organization’s experience with Offeror’s performance, services, and solution, please rate each of these five (5) questions using a scale of zero (0) to five (5) as defined below for each question.

(1) Vendor displayed thorough experience and expertise with inventory tracking solutions including the development, deployment, and support of the solution.

Insert response here.

(2) Vendor met established timelines and deliverables of project implementations and identified enhancements.

Insert response here.

(3) Vendor presented deliverables and final work product(s) in a professional, logical, and easy-to-follow manner that was comprehensive and legally supportable.

Insert response here.

(4) Vendor followed staffing plans, was responsive, and flexible to needs.

Insert response here.

(5) How would you rate your overall satisfaction with the services received?

Insert response here.

BidBuy Reference # 23-440DFPR-SECRE-B-29251