Attachment E-Quality Assurance Surveillance Plan_15Sep2021.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN

Systems Engineering and Technical Assistance (SETA) III Support Services Solicitation Number: W900KK-21-R-0035

Contractor’s name: TBD

Date: 15 September 2021

Quality Assurance Surveillance Plan

Table of Contents

1. Overview

2. Description of Services

3. Roles And Responsibilities

4. Contractor’s Quality Control Plan (QCP)

5. Performance Evaluation Elements

6. Government Surveillance

7. Ratings

8. Documenting Performance

9. COR Status Report (CSR)

10. Contractor Performance Assessment Reporting System (CPARS)

11. Combating Trafficking In Persons (CTIP)

12. COR/Quality Assurance Surveillance Files

13. QASP Changes

Attachment A, Quality Assurance Surveillance Plan

Attachment B, Surveillance Schedule

Attachment C, Surveillance Checklist

Attachment D, Nonconformance Report (NCR)

1. Overview.

1.1 Purpose. This Quality Assurance Surveillance Plan (QASP) is a Government developed document used to ensure that the Government receives quality services and pays only for conforming services actually provided. The objective of this Firm Fixed-Price (FFP) requirement is to acquire SETA support services as defined in this Performance Work Statement (PWS).

Government-furnished property and services for those items specified in the PWS are exempt from this QASP. The Contractor shall perform to the standards specified in Base Contract and individual task order PWSs.

This QASP identifies the methods and procedures the Government will use to ensure it receives the services to the desired standard, as identified in the PWS.

This QASP provides a systematic method to evaluate performance for the stated contract and explains the following:

What will be monitored.

How monitoring will take place.

Who will conduct the monitoring.

How monitoring efforts and results will be documented.

This QASP does not detail how the contractor accomplishes the work. Rather, the QASP is created with the premise that the contractor is responsible for management and quality control actions to meet the terms of the contract; thus the QASP defines the Government’s expectations and provides Acceptable Quality Level (AQLs) for each rated element. It is the Government’s responsibility to be objective, fair, and consistent in evaluating performance. In addition, the QASP should recognize that unforeseen and uncontrollable situations may occur.

The QASP is a tool for use in Government administration of the PWS and remains subject to revision at any time by the Government throughout the contract performance period to ensure it remains a valid, useful, and enforceable document. The QASP and AQL definitions will be reviewed with the contractor at the post-award conference.

1.2 Intent. The intent of this QASP is to:

1) Ensure Contractor performance meets or exceeds contract terms, conditions and specifications.

2) Hold the Contractor accountable for quality control.

3) Encourage the Contractor to take appropriate steps to control and improve quality.

4) Ensure all sections of FAR 46 are applied as required and applicable.

Accordingly, the Government will perform surveillance on the contract in accordance with this QASP, but reserves the right to monitor the contract in any manner necessary, at any time necessary, and at all places necessary to ensure that the services rendered conform to contract requirements. The Government also reserves the right to perform quality assurance at the Subcontractor level, and at the contractor's place of business. Sub-contract service providers shall be accountable to the Contractor who, in turn is responsible to the Government. Resolution of non-conforming services discovered at the Subcontractor level will be addressed with the prime Contractor. The Government will not exercise any supervisory controls over the contract service providers performing the services herein.

2. Description of Services.

2.1 Scope of Services. The services will include related activities in support of all aspects of providing responsive integrated and interoperable infrastructure for Simulation, Training, Testing, and Instrumentation Solutions and Acquisition Services for the Army. Major Army Program Executive Office for Simulation, Training and Instrumentation (PEO STRI) Programs that SETA personnel will support are the Synthetic Training Environment (STE), Persistent Cyber Training Environment (PCTE), International Programs Office (IPO), Instrumentable Multiple Integrated Laser Engagement System (I-MILES), Medical Simulation, and Army Training Aids, Devices, Simulators and Simulations (TADSS) Maintenance Program. Support will be required for services for effective, efficient, and responsive full lifecycle management of efforts to include but not limited to: administrative support, vision statements and doctrine;

development of architectures; program support e.g., acquisition and budget planning, business and financial programming and execution, modeling, simulation, simulator, training device, and instrumentation development, documentation, fielding and execution, system analysis and integration, integrated logistics support, strategic planning, security and intelligence, contingency and mission support, program oversight, independent verification validation and test evaluation, prototype development, sustainment and operation, security cooperation or international relations and analysis of emerging technologies, support; subject matter expertise on military tactics, techniques, and procedures. Potential areas of growth are envisioned, but not limited to be in the areas of Cyber and Information Warfare, Robotics, Unmanned Vehicles, Home Station Training, Multi-Sensory Simulation, Artificial Intelligence, Environment Modeling, Human Performance Training, Security Cooperation, and Medical Training.

2.2 Type of Contract. This will be a FFP, Single Source Indefinite Delivery/Indefinite Quantity contract.

3. Roles And Responsibilities.

3.1 Government. The following personnel shall oversee and coordinate surveillance activities.

3.1.1 Contracting Officer (KO) - A person duly appointed with the authority to enter into, administer and terminate contracts on behalf of the Government. The KO is the only person who can legally commit the Government and only the KO, as the Government’s agent, can modify the contract/order. The KO is the final authority for determining the adequacy of the Contractor’s performance. KO decisions arising under or relating to the contact are final. The KO shall ensure performance of all necessary actions for effective contracting, ensure compliance with the contract terms, and shall safeguard the interests of the United States in the contractual relationship. The KO shall also assure that the contractor receives impartial, fair, and equitable treatment under this contract. The KO is ultimately responsible for the final determination of the adequacy of the contractor’s performance.

3.1.2 Contract Specialist (KS) - The KS serves as liaison between the requesting program office, the contractor, and the supporting contracting office.

3.1.3 Contracting Officer Representative (COR) - An individual designated in writing by the KO to perform specific technical and administrative functions within the scope and limitations of their written appointment (e.g., surveillance of Contractor’s performance, accept services). The COR is not empowered to make any contractual commitments or authorize any changes to the order/contract or in any way obligate additional funds by the Government; such authority rests solely with the KO. The COR is also not authorized to delegate his/her appointed duties. The COR shall consolidate monthly Alternate COR surveillance documents, such as COR Status Reports (CSR), COR trip reports, correspondence with the contractor, and other miscellaneous documents into the Surveillance and Performance Monitoring (SPM) module within the online contract file. Joint Appointment Module (JAM) and SPM are available within the Procurement Integrated Enterprise Environment (PIEE) suite of tools at: https://piee.eb.mil/.

The COR will monitor all technical and performance aspects of the contract, and assist the KO in contract administration. The COR is authorized to perform the following functions:

Assure that the Contractor performs the technical requirements of the contract Perform inspections necessary in connection with contract performance Maintain written and oral communications with the Contractor concerning technical and performance aspects of the contract Issue written interpretations of technical requirements, including Government drawings, designs, and specifications Monitor Contractor's performance and documents and notifies both the Contracting

Officer and Contractor of all deficiencies Coordinate availability of Government furnished property Provide site entry of Contractor

A letter of designation issued to the COR, a copy of which is sent to the Contractor, states the responsibilities and limitations of the COR, especially with regard to changes in cost, price, or delivery dates.

The Contracting Officer shall use the DoD JAM to electronically track COR nominations, appointments, terminations, and training certifications for each COR appointed to conduct oversight on this contract.

3.1.4 Alternate CORs – The ACOR is an individual designated in writing by the KO to perform specific technical and administrative functions within the scope and limitations of their written appointment (e.g., surveillance of Contractor’s performance, accept services). The ACOR is not empowered to make any contractual commitments or authorize any changes to the order/contract or in any way obligate additional funds by the Government; such authority rests solely with the KO. The ACOR is also not authorized to delegate his/her appointed duties.

In addition to the COR, each task order shall have a designated Alternate COR who shall provide oversight and technical direction, as relating, but not limited to the work statement, and shall monitor the progress and quality of contractor performance. The Alternate COR shall provide monthly surveillance documentation to the COR and maintain a copy in their file. At the conclusion of the contract or when requested by the KO, the Alternate COR shall provide documentation to the KO. The Alternate COR is not empowered to make any contractual commitments or to authorize any contractual changes on the Government’s behalf. The contractor shall refer any changes they deem may affect contract price, terms, or conditions to the KO for action.

Throughout the remainder of this QASP, The term “COR” will be used to refer to all government surveillance personnel assigned to monitor the contractor’s performance on this contract.

3.1.5 Property Administrator. An authorized representative of the Contracting Officer appointed in accordance with agency procedures responsible for administering the contract requirements and obligations relating to Government property in possession of a Contractor.

3.2 Contractor Representatives.

The contractor shall implement and maintain a quality control program. The program shall include inspection, validation, evaluation, corrective action, and procedures necessary to achieve quality control. The adequacy of reports and documentation shall be the responsibility of the contractor. All quality control operations performed by the contractor shall be subject to Government verification. Verification shall consist of monitoring the operations to determine that the practices and methods of the contractor’s procedures are properly applied. Contractor conformance to the requirements of this PWS will be measured in accordance with (IAW) the

QASP.

4. Contractor’s Quality Control Plan (QCP).

The Government will evaluate the adequacy of the Contractor’s QCP performance under this contract in accordance with this QASP. The Contractor’s quality control program is the means by which he assures himself that all work complies with the requirement of the contract PWS. It is essential that Government Surveillance Personnel understand that quality control is the responsibility of the contractor, and not the government.

As such, the government will focus their efforts on validating if the contractor is maintaining an adequate quality control inspection systems that ensures the contractor maintains evidence that services provided conform to contract quality requirements. The Contractor shall provide inspection data to the Government on request for validation. The Contractor’s QCP shall include a process that can identify, prevent, and ensure non-recurrence of defective services.

5. Performance Evaluation Elements.

Performance elements define desired services. The Government performs surveillance to determine if the contractor exceeds, meets, or does not meet these elements. This surveillance shall be measured IAW the AQL standards listed in Attachment A.

5.1 Quality of Service (Base PWS Paragraph 3. Requirements). The Government will assess the contractor’s conformance to contract/task order requirements, specifications and standards of good workmanship (e.g., commonly accepted technical, professional, environmental, or safety and health standards). Included in the performance are the quality of the Contractor’s technical reports, the Contractor’s productivity and whether the service provided meets the specifications of the contract/ task order and measures up to commonly accepted technical or professional standards and to what degree of Government technical direction was required to solve problems that arise during performance.

5.2 Schedule (Base PWS Paragraph 5. Contract Data Requirements). The Government will assess the timeliness of the contractor against the completion of the contract, task orders, milestones, delivery schedules, and administrative requirements (e.g., efforts that contribute to or affect the schedule variance, deliverables).

5.3 Cost (Base PWS Paragraph 3.1.4 Program Management). Primarily related to Cost Reimbursable lines only, the Government will assess the Contractor’s effectiveness in forecasting, managing, and controlling contract cost, including whether the Contractor did anything innovative that resulted in cost savings, and their budgetary internal controls were adequate. In addition, the extent to which the Contractor demonstrates a sense of cost responsibility, through the efficient use of resources, in each work effort will be assessed.

5.4 Management Responsiveness (Base PWS Paragraph 7. Quality Control Requirement).

The Government will assess the integration and coordination of all activity needed to execute the contract/order, specifically the timeliness, completeness and quality of problem identification, corrective action plans, proposal submittals (especially responses to change orders, Engineering Change Proposals, or other Undefinitized Contractual Actions), the contractor’s history of reasonable and cooperative behavior (to include timely identification of issues in controversy), customer satisfaction, timely award and management of subcontracts. The Government will assess the contractor’s risk management practices, especially the ability to identify risks and formulate and implement risk mitigation plans. If applicable, identify any other areas that are unique to the contract/order, or that cannot be captured elsewhere under the Management element. The Government will assess the contractor’s responsiveness to the program as it relates to meeting contract/order requirements during the period covered by the report.

5.5 Program Management (Base PWS Paragraph 3.1.4 Program Management). The Government will assess the Contractor’s performance in selecting, retaining, supporting, and replacing personnel timely with appropriate skills and abilities that meet the task order requirements. The Government will assess the extent to which the contractor discharges its responsibility for integration and coordination of all activity needed to execute the contract/order; identifies and applies resources required to meet schedule requirements; assigns responsibility for tasks/actions required by contract/order; communicates appropriate information to affected program elements in a timely manner.

6. Government Surveillance.

6.1 Methods of Surveillance. Various methods exist to monitor performance. Regardless of the surveillance method, the COR shall always contact the contractor's task manager or on-site representative when unacceptable performance concerns are identified and inform the manager of the specifics of the problem. The COR, with assistance from the Alternate CORs, shall be responsible for monitoring the contractor’s performance in meeting a specific performance standard’s AQL. Surveillance methods to be utilized include, but are not limited to, below and are provided for each element in Attachment A.

a. Direct Observation.

b. Invoice Reviews.

c. Progress or status meetings or communications.

d. Analysis of contractor's deliverables (e.g., status reports, funds and labor hour expenditure).

e. Reviews at major milestone events.

6.2 Frequency Of Measurement. During contract/task order performance, the COR shall take periodic measurements as specified in the AQL column of Attachment A and shall analyze whether the negotiated frequency of measurement is appropriate for the work being performed.

6.3 Surveillance Schedule. (Required) A Surveillance Schedule (Attachment B) will be created each month. Locally generated equivalent is acceptable. The schedule is “Controlled Unclassified Information” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Schedule will be completed at the beginning of each month during the Period of Performance (PoP) to schedule the upcoming month surveillance activity. Completed Surveillance Schedules will be filed in the online SPM module located within (https://piee.eb.mil) file for this contract, either as an attachment to CSR or uploaded separately in the Miscellaneous Documents Section.

6.4 Surveillance Checklists. (Required) A Surveillance Checklist (Attachment C) will be created each month. Locally generated equivalent is acceptable. The Checklist is “Controlled Unclassified Information” and is not releasable to anyone other than authorized Government personnel. Each Month’s Surveillance Checklist will be completed with the Surveillance Schedule. Completed Surveillance Checklist will be filed in the online SPM module located within (https://piee.eb.mil) file for this contract, either as an attachment to CSR or uploaded separately in the Miscellaneous Documents Section.

6.5 Surveillance Documentation. Each months’ Completed Surveillance Documentation, to include the COR Status Report must be filed in the online SPM module located within (https://piee.eb.mil) file for this contract. The COR Status Report (Smart Form) must be utilized, supporting documentation can be uploaded as an attachment.

7. Ratings.

Metrics and methods are designed to determine if performance exceeds, meets, or does not meet a given standard and AQL. A rating scale shall be used to determine a positive, neutral, or negative outcome.

Surveillance results may be used as the basis for actions (to include payment deductions) against the contractor. In such cases, the applicable Inspection of Services clause in the Contract becomes the basis for the KO’s actions. Additionally, surveillance results may be used to prepare Performance Assessment Reports through the Contract Performance Assessment Reporting System (CPARS).

Performance will be documented using the CPARS standard Performance Assessments definitions, as follows and further defined in Attachment A:

a. Exceptional. Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

b. Very Good. Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor was effective.

c. Satisfactory. Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

d. Marginal. Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

e. Unsatisfactory. Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

8. Documenting Performance.

8.1 Acceptable Performance. The Government shall document positive performance. The COR will document performance in the PIEE / SPM via the monthly COR report.

8.2 Non-Conforming Performance. A non-conformance occurs when the Contractor fails to meet the terms, conditions and/or specifications of the Contract/Task Order. All instances of non-conformance must be documented by the COR. Resolution of any non-conformance discovered at the Subcontractor level will be addressed with the prime Contractor.

Non-conformances are classified as either: Level I (Minor); Level II (Major); or Level III (Critical).

8.2.1 Level I (Minor). Level I non-conformance is not likely to materially reduce the usability of services for their intended purpose or is a departure from established standards having little bearing on completing the contract requirement. Minor non-conformances can usually be corrected on the spot and can be issued to the Contractor through either a verbal or written Contractor Nonconformance Report (NCR). However, the Government is required to document verbal Level I NCRs. The COR may issue verbal Level I NCRs directly to the appropriate level of Contractor management. The COR will notify the KO as soon as practical when a verbal Level I NCR is issued and document them in their Monthly Reports. If the non-conformance cannot be corrected on the spot, the Contractor shall be given a suspense date to correct the deficiency. The KO will issue and sign written Level I NCRs, Attachment D.

8.2.2 Level II (Major). Level II non-conformance is likely to result in failure of the services to meet contract requirements. Also, repeated discrepancies, a large number of documented Level I NCRs and trends indicating failure of the Contractor’s quality control program can be classified as Level II NCRs. The KO issues all Level II NCRs in writing, Attachment D. The COR will notify the KO as soon as practical when a major non-conformance is identified.

8.2.3 Level III (Critical). Level III non-conformances result in hazardous or unsafe conditions due to the manner in which the services are performed; prevent or impact a vital agency mission as a result of performance; or are for repeated or uncorrected Level II NCRs. The KO issues all Level III NCRs in writing, Attachment D. The KO will forward Level III NCRs to Senior Contracting Official or Deputy Director for awareness. The COR is responsible for notifying the KO immediately upon discovery of a critical non-conformance.

8.3 Documenting NCRs. The COR will provide the details of the non-conformance using the Nonconformance Report (NCR), Attachment D to the KO, who will notify the Contractor of each nonconformance occurrence, unless the KO has authorized the COR to submit directly to the contractor, and copy the KO. If the Requiring activity prefers to issue a locally developed NCR, documentation must include as a minimum: the Contract or Task Order number; reference to the specific contract requirement; the specific discrepancy to the requirement; where it was discovered; the date and time it was discovered; Contractor representative who was notified; and the suspense date for Contractor response/corrective action.

8.4 Tracking and Resolving NCRs. All NCRs, verbal and written, regardless of issuer will be included in the COR’s Monthly Report. The COR and KO shall track NCRs to ensure the Contractor identifies and takes appropriate corrective action to the root cause and the specific non-conformance is corrected within the required timeline. The KO will make a final written determination of the Government’s remedies if the non-conformance is not corrected by the Contractor after receiving notice and a reasonable opportunity to correct the work.

9. COR Status Report (CSR).

CSR will be submitted on a monthly basis to the Contracting Officer via the SPM module. CSRs must be uploaded into the SPM module using the “Smart Form.” CSRs will be due NLT the 10th day of the month following the month of surveillance. CSRs will provide a synopsis of the Contractors performance for the inclusive dates of the report. The synopsis must contain a summary of surveillances performed, Customer Feedback if any, NCRs if any, an analysis of the Contractors performance, recommended adjustments to surveillance schedules, and any other pertinent contract information IAW FAR 46.104, and the COR Appointment Letter. Completed Surveillance Checklists and NCRs, if any, will be included as attachments to COR Status Reports.

10. Contractor Performance Assessment Reporting System (CPARS).

Documented surveillance data (COR Status Reports, Completed Surveillance Checklists, Customer Feedback and CDRs, if any) will be used to support CPARS ratings. CPARS will be completed in accordance with AFARS, Subpart 5142.15 – Contractor Performance Information.

11. Combating Trafficking In Persons (CTIP).

In accordance with PGI 222.17 and FAR 52.222-50, the KO will be notified immediately of any information from any source that alleges a Contractor employee, subcontractor and/or subcontractor employee has engaged in conduct that violates the United States Government “zero” tolerance policy regarding trafficking in persons.

12. COR/Quality Assurance Surveillance Files.

The official COR/Quality Assurance Surveillance Files will be maintained in the on-line Joint Appointment Module (JAM) and Surveillance and Performance Monitoring (SPM) module IAW DoDI 5000.72, and DFARS PGI 201.602-2.

13. QASP Changes.

This QASP is a living document and, as such, may be changed as needed based on Data Analysis (trends), contract modifications by the KO, etc. The COR will send any recommended changes to the Contracting Officer for approval and the Contracting Officer must approve all changes.

Changes to the QASP shall be made bilaterally and the Government must provide the contractor an opportunity to revise its Quality Control Plan accordingly.

Attachment A, Quality Assurance Surveillance Plan

Exceptional Very Good Satisfactory Marginal Unsatisfactory

1 Quality of Service

Product or service exceeds all task order requirements. Highly effective corrective actions. Improved performance and quality.

Product or service exceeds all task order requirements. There are only minor corrective actions required and are resolved with no Government intervention.

Product or service meets all task order requirements. There are only minor corrective actions required and minimal Government intervention.

Product or service requires correction with significant Government involvement. Meets task order requirements after Government intervention and guidance.

Products or services are unacceptable.

They do not meet the task order requirements.

Direct observation, progress or status meetings or communications, analysis of contractor's status reports, and reviews at major milestone events established in the task order.

Schedule (IAW CDRLs)

Product is delivered ahead of schedule to the Government's benefit.

Coordinated with the Government for early delivery.

Meets delivery schedule(s). Some early deliveries to the Government's benefit.

Meets delivery schedule(s). Minor issues resolved and did not effect delivery schedule.

Contractor does not meet the schedule, but did coordinate with the Government for an extension or exception.

Delivers services after scheduled delivery date without coordinating with the Government for an extension or exception.

Direct observation, stated contract requirements (i.e., contract deliverables, major milestone events established in the task order).

3 Cost Control

Costs are below task order and contractor has identified efficiencies and innovations leading to the reduction of costs.

Costs are consistent with the task order. Some reduction in overall cost/price and uses innovative management techniques.

Costs are consistent with the task order. However, some costs exceed the task order. Full performance would require a contract modification.

Contractor does not meet costs/prices while meeting all contract requirements.

No innovative techniques to bring overall expenditures within limits.

Contractor cannot perform task order as proposed and in order to perform would require a significant increase in cost.

COR and Alternate COR review of Funds and Labor Hour Expenditure Report upon submittal.

Business Relations

Responds to and exceeds Government requests within one business day with no oversight. Anticipates, identifies and recommends changes in technical and contractual matters.

Responds to Government requests within one business day with no oversight. Anticipates, identifies and recommends changes in technical and contractual matters.

Responds to Government requests within one business day.

Not responsive (within one business day, no more than 3 times per month) to Government requests (written or verbal communications, and data calls).

Unnecessary change of proposals, untimely definitization of change proposals.

Not responsive (within one business day, more than 3 times in one month) to Government requests (written or verbal communications, and data calls).

Significantly untimely definitization of change proposals.

Direct observation, progress or status meetings or communications, analysis of contractor's status reports, and reviews at major milestone events established in the task order.

Management of Personnel

There are no vacancies exceeding 15 calendar days. Contractor responds to rapid recruitment requests. Contractor personnel possess skills and abilities that exceed all or most Task Order requirements.

There are no vacancies exceeding 15 calendar days. Contractor responds to rapid recruitment requests. Contractor personnel possess skills and abilities that meet the Task Order requirements.

Provides personnel as proposed within 21 calendar days of task order award or departure of personnel. Contractor personnel possess skills and abilities that meet the Task Order requirements.

Fails to provide qualified personnel as proposed within 21 calendar days of task order award or departure of personnel.

Fails to provide qualified personnel as proposed within 30 calendar days of task order award or departure of personnel.

Direct observation, progress or status meetings or communications, analysis of contractor's status reports, and reviews at major milestone events established in the task order.

Surveillance Method(s) Acceptable Quality Level (AQL)

Elements

Attachment B, Surveillance Schedule

COR Surveillance Schedule1.doc

The COR will develop a Surveillance Schedule for conducting surveillance. The COR may use the SPM Smart Form or any KO approved schedule.

Attachment C, Surveillance Checklist

Surveillance Checklist.xlsx

The COR will develop a Surveillance Checklist for conducting surveillance. The COR may use the SPM Smart Form or any KO approved checklist.

COR SURVEILLANCE CHECKLIST Template COR Inspection Checklist & Data Report (Fixed Firm Price

Contract) Period Of

Performance:

Contractor: From:

Contract Number: To:

Service Provided: Meeting

Contract Requirements? COR Name:

Date: YES No

Comments:

Comments:

Comments:

Comments:

Comments:

Comments summary, to include, positive trends, negative trends, concerns, customer comments, and any additional COR comments:

To populate the checklist, find in the PWS: "The Contractor Shall...”, Then, make that requirement a checklist item by converting the requirement to a question: “Did the contractor…" Each "Yes" can be graded as a 1, and each NO graded as a 0. Once the checklist is complete, the COR may generate a quantifiable performance rating using these numbers as metrics.

Attachment D, Nonconformance Report (NCR)

Level I_ II_III NCR.pdf