Attachment D, Technical Proposal Instructions and Evaluation Criteria.pdf

Janitorial Services RFP No. 26-76111500-RFP Page 1 of 5

Attachment D Technical Proposal Instructions and Evaluation Criteria

The Respondent is instructed to prepare and submit its Technical Proposal according to the criteria and instructions provided in this Attachment.

1. Technical Proposal Instructions

1.1 The Respondent shall use Attachment N, Technical Proposal Response, as provided to submit its Technical Proposal. Attachment N shall be converted to a PDF document before submitting. Do not insert hyperlinks in the Technical Proposal PDF document. If hyperlinks are included, they will not be evaluated, and the Department reserves the right to remove them. See Section 3.2, 4. Terms and Conditions of the RFP.

1.1.1 The Respondent shall not exceed 10,000 characters in its description of

Experience.

1.1.2 The Respondent shall not exceed 10,000 characters in its description of Proposed Solutions.

1.1.3 The Respondent shall not exceed 10,000 characters in its description of

Staffing.

1.2 Respondents shall not submit cover pages, cover letters, or table of contents. Any additional files, tables, links, graphics or other information provided outside the character limits are not permitted and will not be considered for evaluation and will not be submitted to evaluators.

1.3 The PDF document shall be labeled:

RespondentName_TechnicalProposal_AttachmentN

1.4 The Respondent is required to demonstrate experience and capabilities for all Janitorial Services, as detailed in Attachment A, Scope of Work. The Technical Proposal submitted should include information that the Respondent determines is the best representation of the Respondent’s experience, solution, and staffing for Janitorial Services.

1.5 For the Experience portion of the Technical Proposal, the Respondent shall provide a detailed description of its experience in delivering Janitorial Services, and its capacity to deliver services in the applicable Counties the Respondent seeks to provide services in.

1.6 For the Proposed Solution portion of the Technical Proposal, the Respondent shall provide a detailed description of its proposed solution for delivering Janitorial Services, and its capacity to deliver services in the applicable Counties the Respondent seeks to provide services in.

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1.7 For the Staffing portion of the Technical Proposal, the Respondent shall provide a detailed description of its staffing ability for delivering Janitorial Services, and its capacity to deliver services in the applicable Counties the Respondent seeks to provide services in.

1.8 The Respondent may submit a redacted copy of its Technical Proposal pursuant to

Section 3.2 of the RFP, 19. Public Records in the applicable area of the Business Network.

1.9 The Department encourages Respondents to submit simple and economically produced Responses that describe the Respondent’s capability to meet the requirements of this RFP in a straightforward, concise manner. In drafting a Proposal, Respondents should ensure the quality, completeness, and clarity of their content.

Technical Proposal Available Points

1. Experience 300

2. Proposed Solution 400

3. Staffing 400 Total Available Points for Technical Proposal 1,100

2. Experience – 300 Available Points

Provide a narrative detailing the Respondent’s relevant experience providing Janitorial Services of similar scope and complexity to Attachment A, Scope of Work, for which the Respondent is submitting a Proposal.

At a minimum the narrative must include:

1. Years of operation as an established business entity providing Janitorial Services.

2. Prime Contractor experience (excluding experience as a subcontractor) providing

Janitorial Services for commercial spaces occupied by private and governmental entities within the past five (5) years.

3. Provide details for at least three (3) representative facilities where the Respondent currently provides or has provided Janitorial Services of similar scope within the last five

(5) years. Respondents may anonymize client names (e.g., Commercial Office A or Regional State Government Complex).

a) Facility types and environment: (e.g., multi-story office building, secure government facility, public-facing lobby).

b) The total square footage serviced.

c) Operating schedule (e.g., five (5) days/week, Day Porter vs. Night Porter, or crew).

d) Start and end dates (or duration in months/years).

Note: Do not submit resumes. Any submitted resumes will not be evaluated or scored.

Evaluators will apply the following criteria when scoring this section:

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How much relevant experience in providing Janitorial Services did the Respondent demonstrate via the Proposal?

Evaluator Score

Assessment

Experience Evaluation Criteria

Inadequate

Respondent does not demonstrate that it has relevant experience in providing the services sought within the Scope of Work.

Poor

Respondent demonstrates that it has minimal

Adequate

Respondent demonstrates that it has adequate

Good

Respondent demonstrates that it has good relevant experience in providing the services sought within the Scope of Work.

Superior

Respondent demonstrates that it has superior

3. Proposed Solution – 400 Available Points

Describe the Respondent’s proposed solution for fulfilling the requirements listed within the following sections of Attachment A, Scope of Work:

• Contractor’s Duties

• Safety Requirements

• Service Requirements

Within its Response, the Respondent is encouraged to describe its proposed approach to all of the items within the aforementioned sections, as well as the following items:

• Respondent’s use of Janitorial processes and products which will prevent and reduce the spread of communicable diseases, including COVID-19 and influenza

• Respondent’s approach to providing daytime and nighttime Janitorial Services

• Respondent’s safe use of potentially hazardous cleaning supplies

• Respondent’s ability to provide and maintain a Site Management System as outlined in

Attachment A, Scope of Work

• Respondent’s ability to issue quality control inspections and maintain satisfactory levels of work quality as outlined in Attachment A, Scope of Work

• The Respondents ability to uphold security requirements as outlined in Attachment A, Scope of Work

• Whether the Respondent has been charged or cited by federal, state, or local officials for regulatory violations over the past five (5) years

• Whether the Respondent has had a contract terminated for failure to provide Janitorial

Services in an adequate of safe manner over the past five years

Evaluators will apply the following criteria when scoring the Respondent’s proposed solution for

RFP No. 26-76111500-RFP Page 4 of 5 fulfilling the aforementioned sections of Attachment A, Scope of Work:

Does the Respondent’s proposed solution demonstrate its ability to deliver Janitorial Services?

Proposed Solution Evaluation Criteria

Respondent’s proposed solution does not demonstrate relevant ability to provide the services for which the Respondent is submitting a Response.

Respondent’s proposed solution demonstrates minimal relevant ability to provide the services for which the Respondent is submitting a Response.

adequate relevant ability to provide the services for

Respondent’s proposed solution demonstrates good relevant ability to provide the services for which the Respondent is submitting a Response.

superior relevant ability to provide the services for

4. Staffing – 400 Available Points

Describe the Respondent’s ability to fulfill the staffing requirements within the following sections of Attachment A, Scope of Work:

• Porters

• Staffing Levels

• Subcontractors

• Supervision

Within its Response, the Respondent is encouraged to describe its proposed approach to all the items within the aforementioned sections, as well as the following items:

• Employee hiring, including qualifications and background check

• Employee training, including any shadowing or cross training process

• Employee supervision, including inspection of work, remote supervision, and theft prevention

• Employee standard of conduct and disciplinary policies

• Uniform and clothing policies

• Respondent’s process for determining and ensuring an adequate staffing level

• Respondent’s ability to quickly provide additional Janitorial Services based on Customer need

• Respondent’s approach to communicating with Customers

• Respondent’s self-performance requirement as outlined in self-performance requirement of Attachment A, Scope of Work and the respondent’s use and monitoring of subcontractors

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Evaluators will apply the following criteria when scoring the Respondent’s Staffing ability for fulfilling the aforementioned sections of Attachment A, Scope of Work:

Does the Respondent’s staffing demonstrate its ability to deliver Janitorial Services?

Staffing Evaluation Criteria

Respondent does not demonstrate the staffing ability to deliver the services for which the Respondent is submitting a Response.

Respondent demonstrates it has minimal relevant staffing ability to deliver the services for which the

Respondent demonstrates it has adequate relevant

Respondent demonstrates it has good relevant

Respondent demonstrates it has superior staffing ability to deliver the services for which the