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Attachment D
PAST PERFORMANCE QUESTIONNAIRE
TO BE COMPLETED BY CLIENT
Contractor Information (Firm Name): ______________________________________
Client Information (Name): ______________________________________________
| YOUR EVALUATION OF THE CONTRACTOR’S PERFORMANCE |
| PLEASE CIRCLE THE ADJECTIVE RATING WHICH BEST REFLECTS |
| a) Ability to meet quality standards specified for technical performance for long-term lodging. |
| E VG S M U NA |
| b) Timeliness/effectiveness of contract problem resolution without extensive customer guidance |
| E VG S M U N |
2. SCHEDULE/TIMELINESS OF PERFORMANCE:
| a) Compliance with contract delivery of contract compliant long-term lodging for the client. / |
| E VG S M U N |
| b) Rate the contractor’s use of available resources to accomplish tasks identified in the contract |
| E VG S M U N |
3. CUSTOMER SATISFACTION:
| a) To what extent were the end users satisfied with the project? |
| E VG S M U N |
| b) Contractor was reasonable and cooperative in dealing with your staff (including the ability to successfully resolve disagreements/disputes; responsiveness to administrative reports, businesslike and communication) |
| E VG S M U N |
| c) To what extent was the contractor cooperative, businesslike, and concerned with the interests of the customer? |
| E VG S M U N |
| d) Overall customer satisfaction |
| E VG S M U N |
4. MANAGEMENT/ PERSONNEL/LABOR
| a) Effectiveness of on-site management, including management of subcontractors, suppliers, materials, and/or labor force? |
| E VG S M U N |
| b) Knowledge/expertise demonstrated by contractor personnel |
| E VG S M U N |
| c) Ability to simultaneously manage large long-term lodging projects with multiple disciplines |
| E VG S M U N |
| d) Ability to assimilate and incorporate changes in requirements and/or priority, including planning, execution and response to Client’s changes |
| E VG S M U N |
| e) Effectiveness of overall management (including ability to effectively lead, manage and control the program) |
| E VG S M U N |
5. COST/FINANCIAL MANAGEMENT
| a) Ability to meet the terms and conditions within the contractually agreed price(s)? |
| E VG S M U N |
6. GENERAL
| a) Ability to successfully respond to emergency and/or surge situations (including notifying COR, PM or Contracting Officer in a timely manner regarding urgent contractual issues). |
| E VG S M U N |
| b) Compliance with contractual terms/provisions (explain if specific issues) |
| E VG S M U N |
| c) Would you hire or work with this firm again? (If no, please explain below) |
| Yes No |
| d) In summary, provide an overall rating for the work performed by this contractor. |
| E VG S M U N |
Please provide responses to the questions above (if applicable) and/or additional remarks. Furthermore, please provide a brief narrative addressing specific strengths, weaknesses, deficiencies, or other comments which may assist our office in evaluating performance risk (please attach additional pages if necessary):
