Attachment B - Mandatory Responsiveness Requirements REVISED 3.31.2026.docx
DOCX document 23 KB Posted
- Attached to
- Contact Center Services RFP
- Solicitation number
- RFP-14821
- Issued by
- Florida
About this file
This document is a mandatory responsiveness requirements attachment for the Florida Department of Management Services Contact Center Services RFP (No. 26-83111500-RFP). The RFP seeks to establish a statewide term contract for comprehensive contact center solutions, including automatic call distribution, interactive voice response, call recording, workforce management, and related services for state agencies. Proposals must be submitted electronically through MyFloridaMarketPlace Sourcing Event via SAP Business Network by 10:00 AM Eastern Time on March 17, 2026, with public proposal opening at 11:00 AM the same day. Questions from potential respondents are due by 5:00 PM Eastern Time on January 26, 2026. The Department anticipates an evaluation period from March 31, 2026, through April 14, 2026, with a Notice of Intent to Award planned for May 4, 2026. The contract will include an initial three-year term with potential renewal options. The Department intends to make multiple statewide awards but reserves the right to award to one or multiple respondents by region or make no award based on the state's best interests.
Evaluation of proposals will be based on a total of 1,160 points, with 660 points allocated to the Technical Proposal and 500 points for the Cost Proposal, with pricing submitted as ceiling rates subject to negotiation in individual Customer Scope of Work agreements. Mandatory responsiveness requirements restrict eligible vendors: respondents must not appear on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, Antitrust Violator Vendor List, or Forced Labor Vendor List. Additional compliance requirements include certification of no offshoring, adherence to E-Verify requirements, submission of Drug Free Workplace Certification, and Foreign Country of Concern Attestation. Respondents must provide detailed information about proposed subcontractors and their certification status. No specific budget range is stated; however, pricing must address various service tiers including single-tenant systems for up to 300 agents and multi-tenant system features.
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REVISED ATTACHMENT B
MANDATORY RESPONSIVENESS REQUIREMENTS
The person submitting the Proposal and its pricing certifies to being authorized by the Respondent to respond to this solicitation on the Respondent’s behalf.
The Respondent certifies that it is in compliance with the requirements of this RFP, including subsection 3.1 and 3.2.
The Respondent certifies it is in compliance with all applicable disclosure requirements set forth in section 286.101, F.S., and has not been deemed ineligible for a grant or contract funded by a state agency pursuant to section 286.101(7), F.S.
The Respondent certifies that the Respondent is not on the Suspended Vendor List; it and its suppliers, subcontractors, or consultants to be utilized under the contract are not on the Convicted Vendor, Discriminatory Vendor, or Antitrust Violator Vendor Lists; if the contract is for the provision of commodities, the Respondent, and any entity under the control of Respondent, has not been placed on the Forced Vendor List within the past 365 days or, if placed on the Forced Vendor List, has been removed pursuant to section 287.1346(5)(d), F.S.; and there is no pending or threatened action, proceeding, or investigation, or any other legal or financial condition, that would in any way prohibit, restrain, or diminish the Respondent’s ability to satisfy the contract obligations.
The Respondent certifies that the Respondent is in compliance with Section 9 of the PUR1001 form, as modified by the “Special Instructions” section of the RFP.
The Respondent certifies that the Respondent is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Terrorism Sectors List, or the Quarterly List of Scrutinized Companies that Boycott Israel, nor is it engaged in a boycott of Israel.
If the goods or services to be provided are $1 million or more, in accordance with the requirements of section 287.135, F.S., the Respondent certifies the Respondent is not on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Terrorism Sectors List (collectively, “Scrutinized List of Prohibited Companies”); does not have business operations in Cuba or Syria; and is not on the State Board of Administration’s “Scrutinized List of Prohibited Companies” available under the quarterly reports section at https://www.sbafla.com/reporting/.
The Respondent certifies that if awarded a Term Contract, and prior to execution of a Term Contract, it shall provide to the Department with a PDF file of its current and active registration with the Florida Department of State, Division of Corporations, or, if exempt from registration, a statement to that effect noting the basis for the exemption. If Respondent is an out-of-state corporation, it certifies it will provide to the Department a Florida Certificate of Authority from the Florida Department of State, Division of Corporations prior to Term Contract execution. Website: www.sunbiz.org.
The Respondent certifies that the Respondent is in compliance with section 448.095(5)(a), F.S., and that within the last year (i.e., within the last 365 days), it has not had a contract terminated under section 448.095(5)(c), F.S., by a public employer, as defined by section 448.095(1)(i), F.S.
The Respondent certifies it has provided a Technical Proposal in accordance with the instructions in Attachment D, Technical Proposal Instructions and Evaluation Criteria.
The Respondent certifies that if awarded a Term Contract, and prior to execution of a Term Contract, it shall provide to the Department a completed Attachment G, PUR 7801 Vendor Certification Form. A completed Attachment G, PUR 7801 includes any required forms referenced therein.
The Respondent certifies it has provided to the Department a completed Attachment J, PUR 1355, “Foreign Country of Concern Attestation Form,” available at http://www.flrules.org/Gateway/reference.asp?No=Ref-15843.
The Respondent certifies it has provided to the Department a completed Attachment K, “No Offshoring”.
The Respondent certifies it has provided the Department pricing on the applicable Attachment C – Cost Proposal.
The Respondent certifies it has provided to the Department a completed Attachment I, “Forms”.
Signature below certifies that the signatory has the authority to respond to this solicitation on the Offeror’s behalf and certifies conformance with all Responsiveness Requirements listed above.
Name of Respondent’s Organization
Printed Name of Organization’s Authorized Representative
| _______________________________________________ | ____________________ |
| Signature of Organization’s Authorized Representative | Date |
REVISED RFP No.: 26-83111500-RFP Page 1 of 7 Contact Center Services
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