Attachment K - No Offshoring.pdf

This is an attestation document for RFP No. 26-83111500-RFP issued by the Florida Department of Management Services for Contact Center Services. The document serves as a mandatory compliance requirement wherein respondents must attest that they will not perform any contract services from outside the United States and will not utilize offshore subcontractors. The RFP establishes a statewide term contract for comprehensive contact center solutions including automatic call distribution, interactive voice response, call recording, workforce management, and related services for state agencies. Proposals are due by 10:00 AM Eastern Time on March 17, 2026, with public proposal opening at 11:00 AM the same day. Questions from potential respondents are due by 5:00 PM Eastern Time on January 26, 2026. The Department anticipates an evaluation period from March 31, 2026, through April 14, 2026, with a Notice of Intent to Award planned for May 4, 2026. The contract will have an initial three-year term with potential for renewals, and the Department intends to make multiple statewide awards but reserves the right to award to one or multiple respondents by region or make no award based on the state's best interests.

Pricing will be submitted as ceiling rates that can be negotiated lower in individual Customer Scope of Work agreements, with no specific budget range explicitly stated in the solicitation. The evaluation of proposals will be based on 1,160 total points, with 660 points allocated to the Technical Proposal and 500 points for the Cost Proposal. Mandatory responsiveness requirements restrict potential respondents, including prohibitions against vendors on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, Antitrust Violator Vendor List, or Forced Labor Vendor List. Additional compliance requirements include E-Verify certification, Drug Free Workplace Certification, Foreign Country of Concern Attestation, and the no-offshoring attestation contained in this document. Respondents must provide detailed information about proposed subcontractors and their certification status. The comprehensive nature of the services and statewide scope suggest a potentially significant contract value, with pricing to be submitted for various service tiers including single-tenant systems for up to 300 agents and multi-tenant system features.