Attachment C - Cost Proposal.xlsx

This is a Cost Proposal attachment for the Florida Department of Management Services' Contact Center Services RFP (No. 26-83111500-RFP), which seeks to establish a statewide term contract for comprehensive contact center solutions. The solicitation encompasses single-tenant and multi-tenant contact center systems with capabilities including automatic call distribution (ACD), interactive voice response (IVR), reporting and analytics, call recording, and workforce management services. Proposals must be submitted electronically through the MyFloridaMarketPlace Sourcing Event via the SAP Business Network by 10:00 AM Eastern Time on March 17, 2026, with a public proposal opening scheduled for 11:00 AM the same day. Questions from potential respondents are due by 5:00 PM Eastern Time on January 26, 2026. The evaluation period is anticipated to run from March 31, 2026, through April 14, 2026, with a Notice of Intent to Award planned for May 4, 2026. The contract will feature an initial three-year term with potential renewal options. The Department intends to make multiple statewide awards but reserves the right to award to one or multiple respondents by region or make no award based on the state's best interests.

The cost proposal evaluation will account for 500 of the total 1,160 evaluation points, with the remaining 660 points allocated to the technical proposal. Vendors must submit pricing as ceiling rates for various service tiers, including single-tenant systems supporting up to 300 agents and multi-tenant system features, with rates subject to negotiation lower in individual Customer Scope of Work agreements. All respondents must meet mandatory compliance requirements including non-placement on various vendor exclusion lists, certification of no offshoring, E-Verify compliance, Drug Free Workplace Certification, and Foreign Country of Concern Attestation. Vendors must provide detailed information regarding proposed subcontractors and their certification status. While no specific budget range is explicitly stated, the comprehensive nature of the services and statewide scope indicate potentially significant contract value. The specific cost proposal structure and pricing categories are detailed in the attached spreadsheet.