Attachment K - No Offshoring.pdf

This is an attestation document for the Florida Department of Management Services' Contact Center Services RFP (No. 26-83111500-RFP), establishing compliance requirements for prospective vendors. The solicitation seeks vendors capable of providing comprehensive contact center solutions including automatic call distribution (ACD), interactive voice response (IVR), reporting and analytics, call recording, and workforce management services on a statewide basis. Proposals must be submitted electronically through MyFloridaMarketPlace Sourcing Event via the SAP Business Network by 10:00 AM Eastern Time on March 17, 2026, with public proposal opening at 11:00 AM the same day. Questions from potential respondents are due by 5:00 PM Eastern Time on January 26, 2026. The evaluation period is anticipated to occur from March 31, 2026, through April 14, 2026, with a Notice of Intent to Award planned for May 4, 2026. The contract will be structured with an initial three-year term and potential for renewals, with the Department intending to make multiple statewide awards while reserving the right to award to one or multiple respondents by region or make no award based on the State's best interests.

Evaluation of proposals will be based on 1,160 total points, with 660 points allocated to the Technical Proposal and 500 points for the Cost Proposal, with pricing submitted as ceiling rates that may be negotiated lower in individual Customer Scope of Work agreements. Mandatory responsiveness requirements restrict potential respondents, including prohibitions on vendors appearing on the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, Antitrust Violator Vendor List, or Forced Labor Vendor List. Additional compliance requirements include certification of no offshoring, adherence to E-Verify requirements, Drug Free Workplace Certification, and Foreign Country of Concern Attestation. Respondents must provide detailed information about proposed subcontractors and their certification status. No specific budget range is explicitly stated; however, the comprehensive nature of services and statewide scope suggest significant contract value, with pricing required for various service tiers including single-tenant systems for up to 300 agents and multi-tenant system features.