Attachment B - Mandatory Responsiveness Requirements REVISED 3.31.2026.docx
DOCX document 23 KB Posted
- Attached to
- Contact Center Services RFP
- Solicitation number
- RFP-14821
- Issued by
- Florida
About this file
This document is Attachment B – Mandatory Responsiveness Requirements for RFP No. 26-83111500-RFP issued by the Florida Department of Management Services to establish a statewide term contract for Contact Center Services. The RFP seeks vendors capable of providing comprehensive contact center solutions including single-tenant and multi-tenant systems, automatic call distribution (ACD), interactive voice response (IVR), reporting and analytics, call recording, and workforce management services for state agencies. Proposals must be submitted electronically through the MyFloridaMarketPlace Sourcing Event via the SAP Business Network by 10:00 AM Eastern Time on March 17, 2026, with public proposal opening at 11:00 AM the same day. The Department anticipates an evaluation period from March 31, 2026, through April 14, 2026, with a Notice of Intent to Award planned for May 4, 2026. The contract is structured with an initial three-year term with potential for renewals. The Department intends to make multiple statewide awards but reserves the right to award to one or multiple respondents by region or make no award based on the state's best interests.
The attachment outlines mandatory responsiveness requirements that all respondents must satisfy, including certification that the organization is authorized to submit the proposal, compliance with RFP requirements, and absence from various vendor restriction lists including the Suspended Vendor List, Convicted Vendor List, Discriminatory Vendor List, Antitrust Violator Vendor List, and Forced Labor Vendor List. Additional mandatory certifications address compliance with Florida Statutes sections 286.101 and 287.135, Section 9 of the PUR1001 form, E-Verify requirements, restricted company lists related to Sudan, Iran, and Israel boycott activities, corporate registration status, contract termination history, technical proposal submission, completion of the PUR 7801 Vendor Certification Form (Attachment G), Foreign Country of Concern Attestation (Attachment J), No Offshoring certification (Attachment K), cost proposal submission (Attachment C), and miscellaneous forms (Attachment I). Proposals are evaluated on 1,160 total points, with 660 points for the Technical Proposal and 500 points for the Cost Proposal, with pricing submitted as ceiling rates subject to negotiation in individual Customer Scope of Work agreements.
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Text version
REVISED ATTACHMENT B
MANDATORY RESPONSIVENESS REQUIREMENTS
The person submitting the Proposal and its pricing certifies to being authorized by the Respondent to respond to this solicitation on the Respondent’s behalf.
The Respondent certifies that it is in compliance with the requirements of this RFP, including subsection 3.1 and 3.2.
The Respondent certifies it is in compliance with all applicable disclosure requirements set forth in section 286.101, F.S., and has not been deemed ineligible for a grant or contract funded by a state agency pursuant to section 286.101(7), F.S.
The Respondent certifies that the Respondent is not on the Suspended Vendor List; it and its suppliers, subcontractors, or consultants to be utilized under the contract are not on the Convicted Vendor, Discriminatory Vendor, or Antitrust Violator Vendor Lists; if the contract is for the provision of commodities, the Respondent, and any entity under the control of Respondent, has not been placed on the Forced Vendor List within the past 365 days or, if placed on the Forced Vendor List, has been removed pursuant to section 287.1346(5)(d), F.S.; and there is no pending or threatened action, proceeding, or investigation, or any other legal or financial condition, that would in any way prohibit, restrain, or diminish the Respondent’s ability to satisfy the contract obligations.
The Respondent certifies that the Respondent is in compliance with Section 9 of the PUR1001 form, as modified by the “Special Instructions” section of the RFP.
The Respondent certifies that the Respondent is not on the Scrutinized Companies with Activities in Sudan List, the Scrutinized Companies with Activities in the Iran Terrorism Sectors List, or the Quarterly List of Scrutinized Companies that Boycott Israel, nor is it engaged in a boycott of Israel.
If the goods or services to be provided are $1 million or more, in accordance with the requirements of section 287.135, F.S., the Respondent certifies the Respondent is not on the Scrutinized Companies with Activities in Sudan List or the Scrutinized Companies with Activities in the Iran Terrorism Sectors List (collectively, “Scrutinized List of Prohibited Companies”); does not have business operations in Cuba or Syria; and is not on the State Board of Administration’s “Scrutinized List of Prohibited Companies” available under the quarterly reports section at https://www.sbafla.com/reporting/.
The Respondent certifies that if awarded a Term Contract, and prior to execution of a Term Contract, it shall provide to the Department with a PDF file of its current and active registration with the Florida Department of State, Division of Corporations, or, if exempt from registration, a statement to that effect noting the basis for the exemption. If Respondent is an out-of-state corporation, it certifies it will provide to the Department a Florida Certificate of Authority from the Florida Department of State, Division of Corporations prior to Term Contract execution. Website: www.sunbiz.org.
The Respondent certifies that the Respondent is in compliance with section 448.095(5)(a), F.S., and that within the last year (i.e., within the last 365 days), it has not had a contract terminated under section 448.095(5)(c), F.S., by a public employer, as defined by section 448.095(1)(i), F.S.
The Respondent certifies it has provided a Technical Proposal in accordance with the instructions in Attachment D, Technical Proposal Instructions and Evaluation Criteria.
The Respondent certifies that if awarded a Term Contract, and prior to execution of a Term Contract, it shall provide to the Department a completed Attachment G, PUR 7801 Vendor Certification Form. A completed Attachment G, PUR 7801 includes any required forms referenced therein.
The Respondent certifies it has provided to the Department a completed Attachment J, PUR 1355, “Foreign Country of Concern Attestation Form,” available at http://www.flrules.org/Gateway/reference.asp?No=Ref-15843.
The Respondent certifies it has provided to the Department a completed Attachment K, “No Offshoring”.
The Respondent certifies it has provided the Department pricing on the applicable Attachment C – Cost Proposal.
The Respondent certifies it has provided to the Department a completed Attachment I, “Forms”.
Signature below certifies that the signatory has the authority to respond to this solicitation on the Offeror’s behalf and certifies conformance with all Responsiveness Requirements listed above.
Name of Respondent’s Organization
Printed Name of Organization’s Authorized Representative
| _______________________________________________ | ____________________ |
| Signature of Organization’s Authorized Representative | Date |
REVISED RFP No.: 26-83111500-RFP Page 1 of 7 Contact Center Services
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