Attachment C - Cost Proposal REVISED 3.31.2026.xlsx
XLSX spreadsheet 28 KB Posted
- Attached to
- Contact Center Services RFP
- Solicitation number
- RFP-14821
- Issued by
- Florida
About this file
This is a Cost Proposal attachment for RFP No. 26-83111500-RFP issued by the Florida Department of Management Services to establish a statewide term contract for Contact Center Services. The RFP seeks vendors capable of providing single-tenant and multi-tenant contact center solutions with capabilities including automatic call distribution, interactive voice response (IVR) with speech recognition and multiple language support (English, Spanish, and Creole), call recording with screen capture, workforce management, Computer Telephony Integration, multi-channel communication, and virtual hold functionality. The single-tenant category accommodates systems supporting up to 50, 100, or 300 agents with associated monthly pricing requirements. Proposals must be submitted electronically through MyFloridaMarketPlace Sourcing Event via SAP Business Network by 10:00 AM Eastern Time on March 17, 2026, with public proposal opening at 11:00 AM the same day. Questions are due by 5:00 PM Eastern Time on January 26, 2026. The evaluation period runs from March 31, 2026, through April 14, 2026, with a Notice of Intent to Award planned for May 4, 2026. The contract includes an initial three-year term with potential renewal options. Evaluation will be based on 1,160 total points: 660 points for the Technical Proposal and 500 points for the Cost Proposal.
All submitted prices must be in U.S. dollars and are considered ceiling pricing for every year of the contract term and all renewal years, with no price increases permitted during renewals. Respondents must provide one price per service category in the designated yellow-highlighted cells; responses not in the form of a single price will not be scored and may render the respondent non-responsive. The multi-tenant category requires pricing for individual components including agents, supervisors, IVR ports, Computer Telephony Integration, skills-based routing, multi-channel access, virtual hold, workforce management, desktop and mobile agent clients, call recording with screen capture, storage, voice and email notifications, SMS and fax notifications, and call rates for local access, domestic long distance, and toll-free services. An Additional Costs tab permits submission of tiered and bundled pricing alternatives, though such pricing will not be competitively scored. The Department reserves the right to award to one or multiple respondents statewide or by region, or to make no award based on the state's best interests. All vendor applicants must meet mandatory responsiveness requirements including verification of non-suspended status and compliance with E-Verify and drug-free workplace certifications.
View the file
Other files
Show 40 more
50 files listed here. See the rest on GovTribe.
On GovTribe
Work with this file
- Download the original file
- Contacts named in this file
- Similar government files
- Ask GovTribe AI about this file
Text version
Category 1 - Single Tenant
26-83111500-RFP
REVISED Attachment C - Cost Proposal Contact Center Services - Category 1: Single-Tenant
Instructions:
Provide responses for all yellow-highlighted cells. Each response must be in the form of one (1) price. Responses which are not in the form of one (1) price will not be scored, and the Department may find the Respondent non-responsive for that Service Category.
All prices must be in U.S. dollars. Prices can be provided to the third decimal place.
All submitted prices will be considered ceiling pricing for every year of the Term Contract and all renewal years. Price increases will not be accepted, including during renewal years. Respondents shall not submit additional prices for renewal years.
Respondent's proposed prices must comply with the terms in Section 2.8.2 2.7.2 of the RFP.
Do not alter any cells in this tab of the Cost Proposal. Do not modify formatting in the Cost Proposal.
| System Requirements | System Capacity | Monthly Price |
| Single tenant contact center with: skills based routing, IVR with speech recognition with multiple language support (English, Spanish and Creole), IVR with text to speech, call recording with screen capture, 1 terabyte of storage of call recordings, workforce management, Computer Telephony Integration, Multi-channel (omni-channel) (email, web portal, etc), and virtual hold. | ||
| up to 50 agents | ||
| up to 100 agents | ||
| up to 300 agents | ||
| Call rates for system access | Rates | |
| Per minute pricing for local access | ||
| Per minute pricing for toll-free | ||
| Per minute pricing for domestic long distance |
ITN DMS-17/18-004
SUNCOM Communication Services Second Revised Attachment G - Component Price Sheet Page &P of &N
Category 2 - Multi Tenant
26-83111500-RFP
REVISED Attachment C - Cost Proposal Contact Center Services - Category 2: Multi-Tenant
Instructions:
Provide responses for all yellow-highlighted cells. Each response must be in the form of one (1) price. Responses which are not in the form of one (1) price will not be scored, and the Department may find the Respondent non-responsive for that Service Category.
All prices must be in U.S. dollars. Prices can be provided to the third decimal place.
All submitted prices will be considered ceiling pricing for every year of the Term Contract and all renewal years. Price increases will not be accepted, including during renewal years. Respondents shall not submit additional prices for renewal years.
Respondent's proposed prices must comply with the terms in Section 2.8.2 2.7.2 of the RFP.
Do not alter any cells in this tab of the Cost Proposal. Do not modify formatting in the Cost Proposal.
| Service or Feature Name | Measurement | |
| Unit | Monthly Price | |
| Agent | per agent | |
| Supervisor | per supervisor | |
| Interactive Voice Response Dual-Tone Multi-Frequency | per port | |
| Interactive Voice Response with speech recognition | per port | |
| Interactive Voice Response text to speech | per port | |
| Interactive Voice Response speech recognition with multiple language support | per port | |
| Computer Telephony Integration | per agent | |
| Skills based routing | per agent | |
| Multi-channel (omni-channel) Access | per agent | |
| Virtual Hold | per port | |
| Workforce Management | per agent | |
| Desktop Agent Client | per client | |
| Mobile Agent Client | per client | |
| Call Recording with Screen Capture | per agent | |
| Storage of Call recordings | per gigabyte | |
| Voice Notifications | per minute | |
| Email Notifications | per email | |
| Short Message Service Notifications | per text | |
| Fax Notifications | per fax | |
| Local Access | per minute | |
| Long Distance - Domestic | per minute | |
| Toll Free | per minute | |
| Professional Services | per hour |
ITN DMS-17/18-004
SUNCOM Communication Services Second Revised Attachment G - Component Price Sheet Page &P of &N
Additional Costs
26-83111500-RFP
REVISED Attachment C - Cost Proposal Contact Center Services - Additional Costs
Instructions:
Respondents may provide any and all additional prices utilized for providing Contact Center Services. Tiered and bundled pricing for components listed in the other tabs of this Cost Proposal may be included. Pricing for this tab will not be competitively scored. Only services and features which correspond to Service Categories to which the Respondent is awarded under this RFP will be valid offerings under the resultant State Term Contract.
All prices must be in U.S. dollars. Prices can be provided to the third decimal place.
All submitted prices will be considered ceiling pricing for every year of the Term Contract and all renewal years. Price increases will not be accepted, including during renewal years. Respondents shall not submit additional prices for renewal years.
Respondent's proposed prices must comply with the terms in Section 2.7.2 of the RFP.
Do not modify formatting in the Cost Proposal.
Service or Feature Name Service Category(ies) Measurement Unit Price
File details come from the government source that posted it. Updated .