Addendum No. 1 - Posted 2.4.26.pdf
PDF 127 KB Posted
- Attached to
- Contact Center Services RFP
- Solicitation number
- RFP-14821
- Issued by
- Florida
About this file
This is Addendum No. 1 to the Contact Center Services Request for Proposals (RFP No. 26-83111500-RFP) issued by the Florida Department of Management Services, which revises the Timeline of Events for the solicitation. The addendum updates critical deadlines for the procurement process. Questions from interested vendors must be submitted by 5:00 PM Eastern Time on January 26, 2026, with responses anticipated to be posted by March 3, 2026. Proposals and all required documents must be submitted electronically through the MyFloridaMarketPlace Sourcing Event via the SAP Business Network by 10:00 AM Eastern Time on April 7, 2026 (revised from the original March 17, 2026 deadline). A public proposal opening meeting is scheduled for 12:00 PM Eastern Time on April 7, 2026, at the Department of Management Services in Tallahassee, Florida, or via conference call. The anticipated evaluation period spans April 21, 2026, through May 12, 2026, with a Notice of Intent to Award expected on June 2, 2026. The contract term will commence upon execution.
The addendum clarifies that the official submission deadlines are those listed in the Timeline of Events document, and respondents are responsible for monitoring the Vendor Information Portal and Business Network for updates. The Department reserves the right to make multiple statewide awards or to award to one or multiple respondents by region, or to make no award based on the state's best interests. The solicitation requires vendors to meet various mandatory responsiveness requirements, including verification that they are not on suspended, convicted, discriminatory, antitrust violator, or forced labor vendor lists. Additional compliance requirements include certification of no offshoring, E-Verify adherence, and submission of attestation forms such as Drug Free Workplace Certification and Foreign Country of Concern Attestation. Protests concerning the agency decision must be filed with the Agency Clerk within the timeframe prescribed by Florida Statutes Section 120.57(3).
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Text version
The State of Florida
Department of Management Services
Request for Proposals (RFP)
Contact Center Services
RFP No: 26-83111500-RFP
Addendum No. 1: Timeline of Events Revision
Addendum No. 1
The Department hereby amends RFP No: 26-83111500-RFP as noted within this Addendum. For revisions, yellow highlights represent additions and strikethroughs represent deletions. In the event of a conflict between previously posted information and the information contained herein, the information herein shall control. The information included in this addendum is hereby made part of this solicitation.
Failure to file a protest within the time prescribed in section 120.57(3), Florida Statutes, or failure to post the bond or other security required by law within the time allowed for filing a bond shall constitute a waiver of proceedings under chapter 120, Florida Statutes. Any protest concerning this agency decision must be timely filed with the Agency Clerk. Protests may be filed by courier, hand delivery, or U.S. mail at Department of Management Services, Office of the General Counsel, Attention: Agency Clerk, 4050 Esplanade Way, Suite 160, Tallahassee, FL 32399-0950.
Protests may also be filed by fax at 850-922-6312 or by email at agencyclerk@dms.fl.gov. It is the filing party’s responsibility to meet all filing deadlines.
The Procurement Officer should be copied in such filings.
Please note: This addendum does not need to be returned with the proposal.
RFP No: 26-83111500-RFP is hereby amended as follows:
RFP Section 1.1, Timeline of Events, is hereby amended as follows:
1.1 Timeline of Events
The table below contains the Timeline of Events for this solicitation. The dates and times within the Timeline of Events are subject to change. It is the responsibility of the Respondent to check for any changes on the Vendor Information Portal (VIP) and in the Business Network.
Respondents shall not rely on the Business Network time clock. It is not the official submission date and time deadline. In the event of a technical malfunction or discrepancy in VIP or in the Business Network, the Timeline of Events listed in this solicitation document shall prevail. The official solicitation dates and time deadlines are reflected in the Timeline of Events.
REMAINDER OF PAGE LEFT INTENTIONALLY BLANK
mailto:agencyclerk@dms.fl.gov
Timeline of Events
Event
Time (Eastern Time) Date
Solicitation posted on VIP and in the Business Network January 13, 2026
Deadline to submit questions in the Business Network 5:00 PM January 26, 2026
Anticipated date of posting Q&A on VIP and in the Business Network February 9. 2026
March 3, 2026
Deadline to submit Proposals and all required documents in the Business Network 10:00 AM March 17, 2026
April 7, 2026
Public meeting:
Proposal Opening (non-mandatory) Department of Management Services 4050 Esplanade Way, Conference Room 101 Tallahassee, FL 32399-0950 or Conference Call # 888-585-9008 Conference Room # 145-153-086
11:00 AM
12:00 PM
March 17, 2026 April 7, 2026
Anticipated period for evaluations
March 31, 2026 – April 14, 2026
April 21, 2026 – May 12, 2026
Anticipated date to post Notice of Intent to Award on VIP and in the Business Network May 4, 2026
June 2, 2026 Anticipated Term Contract start date Upon execution
1.1 Timeline of Events
File details come from the government source that posted it. Updated .