attachment-8-rfa-2027-dcyf-01-commu-app-a.pdf
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- Attached to
- Community Based Voluntary Supports
- Solicitation number
- RFA-2027-DCYF-01-COMMU
- Issued by
- Belknap County, New Hampshire
About this file
This is an Official Q&A document for the New Hampshire Department of Health and Human Services, Division for Children, Youth and Families, responding to vendor questions regarding Request for Applications RFA-2027-DCYF-01-COMMU for Community Based Voluntary Supports services. The procurement seeks qualified vendors to provide intensive case management and service coordination for approximately 700 families annually across four designated regions. Services must include at least two in-person visits per week with two hours of direct services weekly, utilizing Motivational Interviewing for a minimum of 50 percent of service delivery. The Letter of Intent deadline is March 12, 2026; vendor questions must be submitted by March 12, 2026 at noon; and solicitation responses are due April 2, 2026 at noon. The contract will be effective July 1, 2026 through June 30, 2028, with potential renewal options for up to five additional years. The Q&A clarifies critical operational requirements, including that caseloads are projected annual counts without fixed maximums, that at least 50 percent of service work must include Motivational Interviewing, that families cannot have concurrent DCYF court-involved or voluntary case involvement, and that vendors must accept all referrals and enroll families within three days.
Pricing is established at a daily rate of $42.68 per enrolled family with no additional billing for direct services, plus flexible funds for concrete and immediate financial needs. Total funding for the initial two-year contract period is anticipated at approximately $3,948,341 (approximately $1,974,170.50 per state fiscal year) from federal and general funds under Assistance Listing Number 93.472 (Prevention Services), with no match requirements. Key staffing requirements include a Program Director with a bachelor's degree in social work, counseling, psychology, or related field plus five years of direct experience; at least one Supervisor per region with identical qualifications; and Family Support Workers with bachelor's degrees and two years of experience maintaining a maximum caseload of ten families each. The Q&A indicates that waivers for education and experience requirements may be available pending contract development approval, that staff ratios are based on caseload and supervision needs rather than prescribed education levels, and that unused funds from year one may be carried over to year two pending determination with the selected vendor. No incumbent vendors are identified, and vendors may apply to serve one or multiple regions with preference given to those applying for more than one region.
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New Hampshire Department of Health and Human Services Community Based Voluntary Supports
RFA-2027-DCYF-01-COMMU
Official Q&A
OFFICIAL RESPONSES TO VENDOR QUESTIONS
No. Section Reference & Question Answer
1.
RFA – Section 1.4.3 Is the caseload outlined in the contract the maximum?
See Addendum #3. The estimated number of families that are outlined for each region are the projected annual counts for referrals. The Department anticipates these numbers will fluctuate and there is no exact maximum or minimum number of families, as services are voluntary and depend on enrollment and engagement of families.
2.
RFA – Section 1.4.3 Is the anticipated number of families served the total number of anticipated families referred or total number of families that the Department anticipates to engage in services?
See Addendum #3. The projected number is based on families who will enroll in the services.
3.
RFA – Section 2.2.
Aside from MI, are Evidence Supported Interventions acceptable for supporting interventions in addition to EBPs?
The RFA has not outlined additional EBPs or Evidence Supported Interventions as the questions request how each Vendor would facilitate and engage in creative outreach and engagement. The requirement for this contract is that at least 50% of the service work must include Motivational Interviewing.
4.
RFA – Section 2.3.
If any unused funds from year one of the contract are still remaining, can they be carried over to be used in year two?
This will be determined with the selected Vendor.
5. RFA – Section 2.3.1. See Addendum #3. The funding per State Fiscal Year encompasses all regions.
No. Section Reference & Question Answer Is the funding per year available for each region or is that all four regions in total?
6.
RFA – Section 2.3.2.
Is there additional billing on top of the $42.68 rate?
See Addendum #3. The daily rate is $42.68 once a family is enrolled in the service. There is no additional billing on the direct services. As outlined in Section 2.3.3. of the RFA , there will be flexible funds available to assist families with concrete and immediate financial needs.
7.
RFA – Section 7.14.
Are Vendor offices required for this program?
Yes, site visits will need to take place at the selected Vendor’s office upon request from the Department. However, vendors are not required to provide services at their offices.
8.
Appendix A – Scope of Services, Section 1.5.
a) In regard to accepting all referrals, is there exclusionary criteria such as safety related concerns that justify referral denial?
b) In addition, if the current staffing doesn't allow immediate intake, can this be discussed with the area office to make an alternative plan?
a) There cannot be DCYF involvement through a court involved or voluntary case if the family is being considered for a referral to CBVS. The selected Vendor(s) will be expected to take all referrals unless deemed inappropriate by DCYF.
b) The selected Vendor(s) will be expected to accommodate the number of referrals, which could include utilizing staff from another region within the contracted region coverage if necessary. The goal is to get a family connected to preventative services as soon as possible to ensure the best outcomes.
No. Section Reference & Question Answer
9.
Appendix A – Scope of Services, Section 1.9.
Will a waiver process be available for the education and experience requirements for staff and supervisors?
Yes, see Addendum #3. However, approval is not guaranteed, and this would need to be determined during contract development.
10.
Appendix A – Scope of Services, Section 1.9.
Are there specific staff ratios for staff credentialing, such as the number of master’s level vs. bachelor’s level staff?
No, there is not a requirement for the number of staff with specific levels of education, as this is based on the ratio of caseloads and supervision needs. There are no positions outlined in the RFA that require a master’s level degree.
11.
Appendix A – Scope of Services, Section 1.9.2.
For regions requiring higher staffing due to expected number of cases, how many supervisors may be hired? Is there an expected supervisory load for supervisors overseeing staff (such as five staff per supervisor)?
The number of supervisors and staff are based on each region and the number of families served, therefore if there are a higher number of cases in one region, there may be a need for more than one supervisor.
12.
Appendix A – Scope of Services, Section 1.13.
Is the Contractor able to bill for services provided at referral before a family formally enrolls?
No, the billing (daily rate) will not begin until a family is enrolled in the service and has completed the intake process.
No. Section Reference & Question Answer
13.
Appendix A – Scope of Services, Section 1.14.1.
Section 1.14.1 requests that the Contractor “notify Department of the close out”. Is this specific to an open assessment or is this intended during monthly reporting?
If it occurs during an open assessment, the Contractor is required to notify the DCYF worker of the closure of services. If the assessment is closed and CBVS services end, this must be documented as the closure date as part of reporting requirements. This information must be documented on the monthly reporting workbook.
14.
Appendix A – Scope of Services, Section 1.17.
What kind of consultation would be useful to DCYF staff?
The consultation being referenced in the Scope of Services is to support DCYF staff in explaining the CBVS services to families, if needed. This consultation would also include meeting with DCYF staff regarding potential referrals and discussing the appropriateness of families.
15.
Section 1.17.
Will there be an opportunity for days that the Contractor’s Family Support Workers are in District Offices to be designated referral days?
Referrals will be made throughout the week and will not be limited to the days that CBVS staff are at the District Office(s). It is anticipated that the Contractor(s) will have a designated email or centralized format to receive referrals throughout the week.
16.
Appendix A – Scope of Services, Section 1.17.
Will each of the District Offices have space available to have staff therethree times a week?
The space that will be provided may not be the same workspace each time in the District Office, however there are spaces that will be made available for CBVS staff to be in the District Office according to at the determined schedule.
17.
Section 1.17.
No. Section Reference & Question Answer
a) Will all warm hand-offs happen at a District Office Monday through Friday?
b) For example, in Region 3, there are four District Offices. Is the expectation that the Contractor’s Family Support Worker will go to each District Office three times a week or that there are three contacts in total within the District Offices throughout a week for the region?
a) See Addendum #3, Warm handoffs are not required to take place at one of the Department’s District Offices. Warm handoffs can take place in person, by phone or virtually; however best practice would be for the warm handoffs to be completed in person.
b) A Family Support Worker must go to the designated District Office at least 3 times a week on days approved by the Department
18.
Appendix A – Scope of Services, Section 1.19.2.
Is the warm hand-off defined as the referral process in the District Office between the Contractor’s FSW and the Department’s CPSW, or the referral process between the CPSW, FSW, and the family in person?
The warm handoff is inclusive of the Contractor’s FSW, CPSW and the family.
19.
Appendix A – Scope of Services, Section 1.19.3.
Is there a recommended assessment tool?
There is not a determined assessment tool defined in the Scope of Services. It would be beneficial for the Contractor(s) to use the Child and Adolescent Needs and Strengths (CANS) or Protective Factors assessments.
20.
Appendix A – Scope of Services, Section 1.19.14.
Will service plan meetings be held? If so, at what frequency?
The initial service plan must be completed within 30 days of the family enrolling with the CBVS service. There will not be required timeframes for service plan updates following the initial service plan. It is expected that the CBVS Contractor(s) will update the objectives and goals as appropriate based on the needs of the family and provide records to the Department as needed.
No. Section Reference & Question Answer
21.
Appendix A – Scope of Services, Section 1.19.14.
Section 1.19.14 states that the Contractor must collaborate with the Department to develop the service plan.
Does this mean that all referrals provided to the Contractor under this contract will be during a family’s assessment and that there will be ongoing conversations with the Department CPSW?
Referrals can be made during an assessment or at the close of an assessment. The collaboration referenced in this section is regarding carrying over the reason(s) for referral and incorporating this into the service plan development.
22.
Appendix A – Scope of Services, Section 1.19.14.2.
When will the Department provide the template to be used for the service plan? Is there an example available at this point that could be shared?
The templates for all documents will be shared with the selected Vendor(s).
23.
Appendix A – Scope of Services, Section 1.20.4.
Can you expand on "pre-planning for formal transition from CBVS" and what that expectation is?
The pre-planning for formal transition from CBVS is referencing how the Contractor(s) will support the families with sustaining within their community when CBVS is moving towards closure.
24.
Appendix A – Scope of Services, Section 1.26.
Yes. The templates for the documents will be shared with the selected Vendor(s).
No. Section Reference & Question Answer In regard to the reporting requirements, will there be a database/workbook or other reporting tool for this purpose?
25.
Appendix A – Scope of Services, Section 1.26.1.12.
Section 1.26.1.12 requests that the Contractor report on recidivism rate of families that return to DCYF after six months. Will the Department provide the Contractor with state data to allow for reporting of this information or is this the state’s responsibility to share at monthly meetings?
See Addendum #3. This section has been removed.
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