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Monthly Performance Metrics
| FAA - William J. Hughes Technical Center - Custodial Contract | |
| Attachment 6 | |
| Monthly Metrics and Acceptable Quality Levels (AQL) | |
| For each metric, the number of items exceeding the AQL will be subject to a deduction from the monthly invoice, with consideration given for Contractor- provided justifications |
| Metric ID | Description of Metric | Contract Reference | Procedure / End-of-Month Reports | Notes | AQL | Deduction Category |
| Metric 1 | Issuance of service calls within required timeframe | 8.3.1 and 9.12.1.1 | Monthly Service Call Issuance Report will be generated by the Government to check for differences between time requested and time issued for all SCWRs. | | | |
| FAA will determine total number of SCWRs which exceed allowed time lapse (2 hours) and calculate percentage based on total number of SCWRs. | Use requested date or issued date as end of month cutoff. | NTE 5% | Category 1 | |
| Metric 2 | On-time completion of service calls | 8.3.1 and 9.12.1.2 | Monthly Service Call Overdue Report will be generated by the Government to check for differences between due dates and completion dates for all SCWRs. |
| FAA will calculate percentage of overdue SCWRs based on total number of SCWRs. | Use due date for SCWR as end of month cutoff. | NTE 10% | Category 1 | |
| Metric 3 | Service calls completed seven calendar days (or more) after due date | 8.3.1 and 9.12.1.2 | Monthly Service Call Overdue Report will be generated by the Government to check for SCWRs which were completed seven (7) calendar days or more after the due date. |
| FAA will calculate total number of SCWRs which meet this criteria. | Use due date for SCWR as end of month cutoff. | NTE 0 SCWRs | Category 2 | |
| Metric 4 | Completion of PM within required timeframes | 8.3.1 and 9.12.2.3 | Monthly Preventive Maintenance Overdue Report will be be generated by the Government to check for differences between due dates and completion dates for all PM work requests. |
| FAA will calculate percentage of overdue/late PMWRs based on total number of PMWRs | Use due date for PMWR as end of month cutoff. | NTE 10% | Category 1 | |
| Metric 5 | PMs completed seven calendar days (or more) after due date | 8.3.1 and 9.12.2.3 | Monthly Service Call Overdue Report will be generated by the Government to check for PMWRs which were completed seven (7) calendar days or more after the due date. |
| FAA will calculate total number of PMWRs which meet this criteria. | Use due date for PMWR as end of month cutoff. | NTE 0 PMWRs | Category 2 | | | | |
| Metric 6 | Contract Discrepancy Reports (CDR) | 8.2 and 8.3.1 | Monthly Contract Discrepancy Report will be generated by the Government to check quantifying all CDRs which were created by the FAA. | Use requested date as end of month cutoff. | NTE 3 CDRs | Category 2 |
&"Times New Roman,Italic"&10&K01+049Attachment I, Section 3 - Contract Requirements &"Times New Roman,Regular"&10&K01+049TE1
