Attachment 10 Statement of Work.pdf

FEDERAL AVIATION ADMINISTRATION

WILLIAM J. HUGHES TECHNICAL CENTER

CUSTODIAL SERVICES CONTRACT

STATEMENT OF WORK

Contents

1. SCOPE

1.1. Building List

2. PERIOD OF PERFORMANCE

2.1. Transition Periods

2.1.1. Phase‐In/Phase‐Out Documents

3. PERSONNEL

3.1. Key Personnel

3.1.1. Project Manager

3.1.2. Night Manager

3.1.3. Quality Control Manager

3.1.4. Data Manager

3.1.5. Key Personnel Substitutions

3.2. Custodial Personnel

3.3. Staffing Plan

3.4. New Employees

3.5. Driver’s Licensing

3.6. Training

3.6.1. Contractor‐Provided Training

3.6.2. Government‐Provided Training

3.6.3. Training Records

3.7. Appearance and Attire

3.8. Conduct

3.9. Removal of Employees

4. HEALTH AND SAFETY

4.1. Health and Safety Plan

4.2. Federal Occupational and Health Standards

4.3. Safety Data Sheets (SDS)

4.4. Safety Hazards

4.5. Asbestos Work Controls

5. PROPERTY

5.1. Contractor‐Furnished Property

5.1.1. Cleaning Equipment

5.1.2. Vehicles

5.1.3. Radios

5.2. Government‐Furnished Property

5.2.1. Government‐Furnished Property (GFP) Inventory

5.2.2. Government‐Furnished Facilities (GFF)

5.2.3. Custodial Closets

5.2.4. Keys

5.2.5. Tilt Carts

5.2.6. Computer Equipment and Software

6. QUALITY STANDARDS

6.1. Bath/Toilet Rooms, Locker Rooms, Break Rooms, and Utility Spaces Care

6.1.1. Toilet bowls and urinals

6.1.2. Washbasins, sinks, and soap dispensers

6.1.3. Doors, baseboards, wainscots, and walls

6.1.4. Stall walls/partitions

6.1.5. Showers

6.1.6. Pipes, fixtures, faucets

6.1.7. Trash

6.1.8. Floors

6.1.9. Scrubbed floors

6.1.10. Policing

6.2. Removal of Trash and Recyclable Material

6.2.1. Trash and Recycle Receptacles

6.2.2. Ashtray and Urn Cleaning

6.3. Floor Maintenance

6.3.1. Dust Mopping/Sweep

6.3.2. Damp Mopping

6.3.3. Scrubbing

6.3.4. Spray Buffing

6.3.5. Wax/Finish

6.3.6. Stripping of Waxed/Finished Surfaces

6.3.7. Special Conductive Floor Service

6.3.8. Vacuuming

6.3.9. Detailing

6.3.10. Shampooing

6.3.11. Spot Cleaning

6.3.12. Walk‐Off Mat Cleaning

6.3.13. Terrazzo Floor Care

6.3.14. Ceramic Tile Floor Care

6.3.15. Interior Concrete and Brick Floor Care

6.4. Building Surfaces Maintenance

6.4.1. General Dusting

6.4.2. High Dusting

6.4.3. Washing

6.4.4. Damp Wiping

6.4.5. Stainless Steel/Metal Surface Care

6.4.6. Spot Cleaning

6.4.7. Glass and Mirror Cleaning

6.4.8. Stairways

6.4.9. Baseboard

6.4.10. Pressure Hose Washing

6.5. Furnishings/Equipment Maintenance

6.5.1. Furniture Care

6.5.2. Washing Lunch/Kitchenette

6.5.3. Drinking Fountains

6.5.4. Light Fixtures and Diffusers

6.5.5. Cubicle/Wall Partitions

6.5.6. Shampooing of Upholstery

6.5.7. Computer Areas

6.5.8. Elevator Service

6.5.9. Vent Cleaning

6.5.10. Maintain Building Exteriors

6.6. Window Maintenance

6.6.1. Window Washing and Brushing of Screens

6.6.2. Interior Windows

6.6.3. Interior Glass Block

6.6.4. Interior Plexi‐glass Blue Wall

7. QUALITY CONTROL (QC) PROGRAM

7.1. Quality Control Plan

7.2. Quality Control Inspections

7.3. Quality Control Reports

8. PERFORMANCE EVALUATION

8.1. Government Inspections

8.2. Contract Discrepancy Reports / Rework

8.3. Acceptable Quality Levels

8.3.1. Monthly Metrics

8.4. Performance Evaluation Meetings

9. GENERAL REQUIREMENTS

9.1. Rules and Regulations

9.2. Normal Hours of Operation

9.2.1. Management Team Presence

9.3. Continuity of Operations

9.4. Availability of Documentation

9.5. Dispute Resolution

9.6. Coordinate with Other Contractors

9.7. Work Control

9.7.1. Scheduling

9.7.2. Status Reports

9.7.3. Access Control

9.7.4. Reporting Problems

9.8. Special Events

9.9. Escorts

9.10. Materials and Supplies

9.10.1. Ordering

9.10.2. Special Requirements

9.11. Archibus

9.12. Work Categories

9.12.1. Service Calls

9.12.2. Preventive Maintenance (PM)

9.12.3. Continuous Duties

9.13. Global Work Requirements

9.13.1. Recycling

9.13.2. Restrooms

9.13.3. Floor Work

9.13.4. Annual Window Washing

9.13.5. Doors

9.13.6. Loading Dock Housekeeping

9.13.7. Electrostatic Discharge (ESD) Flooring

9.13.8. Policing

9.13.9. Subcontractor Work

9.13.10. Level 3 Enhanced Cleaning

10. SPECIFIC REQUIREMENTS

10.1. CLIN X001 ‐ William J. Hughes Technical Center (WJHTC)

10.1.1. Trash Disposal

10.1.2. Building 300

10.1.3. Building 301

10.1.4. Building 316

10.1.5. Building 320

10.2. CLIN X002 – Delilah Road Suites

10.2.1. Trash Disposal

10.2.2. Access Control

10.2.3. Working Hours

10.3. CLIN X003 ‐ Eastern Service Area (ESA)

10.3.1. Trash Disposal

10.3.2. Access Control

10.3.3. Working Hours

10.3.4. Policing

10.3.5. Continuous Duties Group 6 ‐ Clean and Disinfect (ESA)

10.4. CLIN X004 ‐ Transportation Security Labs (TSL)

10.4.1. Trash Disposal

10.4.2. Access Control

10.4.3. Special Security Requirements

10.4.4. Working Hours

10.5. CLIN X005 ‐ DHS/TSA Explosives Branch (K‐9)

10.5.1. Trash Disposal

10.5.2. Access Control

10.5.3. Working Hours

10.5.4. Building 158

10.6. CLIN X006 ‐ United States Coast Guard (USCG)

10.6.1. Trash Disposal

10.6.2. Access Control

10.6.3. USCG Air Station, Building 350

10.6.4. USCG Air Station Trailer, Building 350T

10.6.5. USCG Sector Field Office, Building 351

11. ACRONYMS AND DEFINITIONS

11.1. Acronyms

11.2. Definitions

1. SCOPE

This Contract is a firm‐fixed‐price (FFP), indefinite delivery / indefinite quantity (IDIQ), with a cost reimbursable component for materials for custodial services in support of the William J. Hughes Technical Center (also referred to throughout the Contract as “Technical Center” or “Tech Center” or “Center” or “WJHTC” or “FAATC”). The terms “base” or “campus” or “grounds” or “property” are also used interchangeably to refer to the Technical Center. References to the Technical Center’s mission must be understood to include the tenants’ missions as well.

“FAA” and “Government” are interchangeable terms used throughout all attachments of this Contract and mean the same no matter how used. The term “Contractor” refers to the company to which this Contract is awarded, its personnel, and subcontractors.

The Contractor must provide all labor, vehicles, transportation, communication devices, materials, consumables, paper products, equipment, tools, escorts, supervision, and management necessary to perform specified custodial services at the Federal Aviation Administration’s William J. Hughes Technical Center (WJHTC) facilities. Custodial services apply to all designated spaces and facilities listed throughout the Statement of Work (SOW) and in all Attachments. Contractor must be aware that some facilities are located outside the boundaries of the WJHTC campus.

1.1. Building List

The estimate of square footage shown in Attachment 1 (Building List) represents the Government's best estimate of the areas to be cleaned. The Government assumes no liability if actual areas do not equal estimated areas. It is the responsibility of the successful offeror to verify or accept as correct the areas and uses as indicated, prior to commencing work under this Contract.

2. PERIOD OF PERFORMANCE

The period of performance of this Contract will be five years and one month (if all options are exercised) broken out as follows:

Optional Transition – 1 month

Base Period – 12 months

Option Period 1 – 12 months

Option Period 2 – 12 months

Option Period 3 – 12 months

Option Period 4 – 12 months

2.1. Transition Periods

The Contractor must recognize that the services performed are vital to the Government's overall mission and must be maintained without interruption. During the “Phase In” and “Phase Out” periods, the Contractor must cooperate with the predecessor and successor, respectively, in order to effect an orderly and efficient transition. The transition periods will be one month each. The “Phase In” transition period will start upon Contract award. The “Phase Out” transition period will coincide with the final month of Contract performance.

If the predecessor receives Contract award the optional transition period will not be exercised since subsequent services will not be interrupted.

2.1.1. Phase‐In/Phase‐Out Documents

Attachment 2 (Schedule of Deliverables) contains a list of required documents the Contractor must provide to the Contracting Officer (CO) and Contracting Officer’s Representative (COR) as part of the transition periods, with a specific timeframe for each.

3. PERSONNEL

The Contractor must provide an adequate staff of qualified management, administrative, and craft personnel to ensure the performance of all work following the requirements of this Contract.

The Contractor must not employ persons for work on this Contract if such employee is considered by the CO or COR to be a potential threat to the health, safety, security, general well‐being, or operational mission of the Technical Center and its population. The CO or COR reserves the right to remove any Contractor employee or subcontractor employee who damages federal facility / property or is considered a potential threat to the health, safety, security, general well‐being, or operational mission of the Technical Center and its population.

The Contractor must be responsible for selecting personnel who are qualified to perform the required service. The FAA reserves the right to review all applications for any job or trade being considered for hire under this Contract.

3.1. Key Personnel

The positions listed below are identified as Key Positions that must be fulfilled with Key Personnel, which the Government has determined to be critical for successful performance of contractual requirements. The Contractor must submit resumes and associated documentation for all Key Personnel to the CO for review and approval as part of the Contractor’s proposal submittals.

3.1.1. Project Manager

The Project Manager is responsible for the overall management and coordination of the Contract and must ensure all Contract requirements are fulfilled. The Project Manager is the central point of contact with the Government. The Project Manager must have a minimum of five (5) years of experience in custodial services, with at least five (5) years at the supervisory level. The Project Manager must have good communication and computer skills including Windows Office Systems.

3.1.2. Night Manager

The Night Manager must have authority to act for the Project Manager on all matters relating to the daily performance and operation of this Contract during the night shift. The Night Manager must have a minimum of five (5) years of experience in custodial services with at least five (5) years of experience at the supervisory level. The Night Manager must demonstrate experience with computers including Windows Office Systems.

3.1.3. Quality Control Manager

The Quality Control Manager is responsible to submit, implement, and follow the Quality Control Plan as specified in Paragraph 7 (Quality Control Program). The Quality Control Manager must demonstrate a minimum of five (5) years of experience directly related to all aspects of custodial quality control including inspections and reports. The Quality Control Manager must also demonstrate computer skills including Windows Office Systems.

3.1.4. Data Manager

The Data Manager must demonstrate one (1) year experience with an Integrated Facilities Management System (IFMS), such as Archibus, for the input and retrieval of any and all information required to maintain the Preventative Maintenance (PM) Schedule, the Work Order System, and all required reports.

The Data Manager must also demonstrate computer skills including Windows Office Systems.

3.1.5. Key Personnel Substitutions

Substitutions of Key Personnel require written requests from the Contractor and approvals from the CO.

The Contractor must promptly notify the CO and COR of any known situations which will lead to the replacement of any Key Personnel (e.g. retirement, termination). The Contractor must immediately notify the CO and COR via email of any unexpected vacancy that occurs for a Key Position. The Contractor must utilize every available measure to ensure a speedy replacement. No Key Position may be left vacant for more than thirty (30) calendar days.

All requests for substitutions must provide a detailed explanation of the circumstances necessitating the proposed substitutions, a complete resume (electronic version/pdf) for the proposed substitute, and any other relevant information requested by the CO. All proposed substitutes must meet the Key Personnel requirements for their proposed position. The CO will evaluate such requests and notify the Contractor of the CO's consent or non‐consent.

3.2. Custodial Personnel

All Contractor employees performing custodial work under this Contract must be fully qualified and trained in the proper use of required cleaning equipment, handling and use of chemicals, and application techniques, including specific requirements for sensitive spaces and equipment located on the Technical Center campus.

3.3. Staffing Plan

Within seven (7) calendar days of Contract award, the Contractor must submit a Staffing Plan (see Attachment

3) depicting the minimum number of weekly labor hours, by labor category, required per building and the minimum number of cleaning staff needed per shift to successfully meet all contract requirements for the duration of the period of performance. Any staffing level changes required above these minimum levels that may be required to achieve successful Contract performance will be the full responsibility of the Contractor at no additional cost to the government.

Once initial on‐boarding of all custodial personnel is complete, the Contractor must update the Staffing Plan (see Attachment 3A) to include employee names, shifts, locations (buildings), and general description of duties. Personnel assignments must comply with applicable facility‐specific security requirements (see Paragraph 10, Specific Requirements). This updated Staffing Plan must be submitted by the end of the Transition Period (see Paragraph 2.1) or seven (7) calendar days after Contract award if awarded to predecessor.

The Contractor must update and maintain the Staffing Plan to reflect actual staffing changes including, but not limited to new hires, terminations, resignations, and retirements. The Contractor must submit this report to the COR, via electronic file, upon request and each time there is any change in personnel status.

3.4. New Employees

The Government will screen Contractor employees to determine their suitability to work under this Contract.

The Contractor must follow all established procedures to submit to a background investigation in order to determine Contractor suitability. The Contractor must notify the COR in writing via email of all new hires prior to their start.

3.5. Driver’s Licensing

All Contractor personnel operating any motor vehicle in the performance of work under this Contract must have a valid State driver’s license.

3.6. Training

3.6.1. Contractor‐Provided Training

The following paragraphs detail training courses that must be administered by the Contractor and provided at no cost to the Government. The Contractor must ensure that training requirements do not impact the services required under this Contract and the absence of Contractor personnel attending training functions does not relieve the Contractor from providing the required services in the time period specified. The Contractor’s Project Manager must ensure this training is accomplished and maintain a record as to when it was completed and who did the training. The training records for each employee must be updated every time new training is accomplished.

The Contractor will be responsible for providing all necessary training for each required Contractor position in accordance with the Federal OSHA standards published in Title 29 of the Code of Federal Regulations (CFR), Part 1910. All new employees (full‐time and part‐time) must complete the training requirements within thirty (30) calendar days of their start of employment.

Any existing employee reassigned to a new area and/or for any coverage due to absence and/or rescheduling work assignments must be trained in accordance with Federal OSHA standards published in Title 29 of the Code of Federal Regulations (CFR), Part 1910.

The Contractor must train all employees in the proper use of required cleaning equipment, handling and use of chemicals, and application techniques, including specific requirements for sensitive spaces (see Paragraph 9.7.3 – Access Control) and equipment located on the Technical Center campus, at no cost to the Government.

3.6.2. Government‐Provided Training

The following paragraphs detail training courses that are administered by the FAA and provided at no cost to the Contractor. The Contractor must ensure that training requirements do not impact the services required under this Contract and the absence of Contractor personnel attending training functions does not relieve the Contractor from providing the required services in the time period specified. The Contractor’s Project Manager must ensure this training is accomplished and maintain a record as to when it was completed and who did the training. The training records for each employee must be updated every time new training is accomplished.

3.6.2.1. Electronic Learning Management System (eLMS)

The Government requires all Contractor Key Personnel to take certain training courses throughout the year. The course material must be briefed by the Key Personnel to the entire Contractor personnel. These courses will be offered online via the FAA’s Electronic Learning Management System (eLMS) and must be completed annually on or before the deadline specified within eLMS.

Below is a list of examples of such required training:

(30201371) ASH Security Awareness Virtual Initiative (SAVI)

(30200246) FAA Information Systems Security (ISS) Compliance Annual Training

(30200025) Prevention of Sexual Harassment

(64000046) FAA Technical Center Spill Prevention Control and Countermeasure (SPCC) Training

3.6.2.2. Archibus Training

Within seven (7) calendar days after the award of the Contract or seven (7) calendar days after the hiring of a Key Personnel position, the Contractor must schedule Archibus training (see Paragraph 9.11) with WJHTC personnel, since the system is custom to the facility. All Key Personnel are required to attend training, and this training must be completed by the end of the Transition Period if exercised (see Paragraph 2.1) or within 30 calendar days of a new Key Personnel’s start of employment. Archibus training must be coordinated with the FAA for any new Key Personnel during the Contract period of performance.

3.6.2.3. Airport Operations Area (AOA) Access Security Training Certain facilities are located within the Airport Operations Area (AOA) and require special training in order to gain access. The FAA provides AOA Access Security Training for all Contractor personnel requiring access to the AOA. The Contractor must provide a list of all Contractor personnel that require AOA Access Security Training to the COR within seven (7) calendar days after the award of the Contract or seven (7) calendar days after hiring of a new employee requiring AOA access. The training is conducted at the Technical Center and is roughly two hours in duration. Training must be completed for all personnel requiring AOA access by the end of the Transition Period if exercised (see Paragraph 2.1) or within thirty (30) calendar days of a new employee’s start of employment.

3.6.3. Training Records

The Contractor must maintain an up‐to‐date record of all required trainings, including those required under the Contractor’s Health and Safety Plan (see Paragraph 4.1) for each Contractor employee. A list must be sent to the COR by the 5th of each month, for all trainings completed during the preceding month.

3.7. Appearance and Attire

Contractor personnel must present a neat appearance, wear uniforms, Technical Center access badges, and must be easily recognized as Contractor employees. Contractor personnel must wear long pants covering legs to the shoes. At all times, the outer‐most‐garment must be a Contractor‐identified uniform or jacket. Closed shoes are required. Contractor personnel attending meetings, answering phones, and working in other situations where their status is not obvious, are required to identify themselves as such to avoid creating the impression that they are Government officials.

3.8. Conduct

Contractor personnel are expected to perform their duties with minimal impact to the Technical Center personnel and operations.

During the performance of work, Contractor personnel must take precaution to not disturb papers or other items on desks, open drawers or cabinets, or use desk telephones. If during the performance of cleaning duties, any items in a work area are accidentally disturbed or damaged, the Contractor must make an attempt to restore the area/items to their original condition. If this is not possible, a signed note from a member of the Contractor’s management team must be left at the location, and a copy of this note must be sent to the COR by email before the end of the custodial work shift. The note must include a brief description of the incident and contact information so the customer can contact the Contractor to discuss further action, if needed.

Contractor personnel must not eat or smoke while performing their duties. Smoking is only permitted in designated smoking areas during designated break. Contractor personnel must not use Government office spaces or conference rooms as lunchrooms or for any other purpose. Contractor personnel may use the Technical Center cafeteria or official break rooms for breaks and lunch.

The Contractor must ensure that all personnel take proper care of Government facilities and/or equipment.

The Contractor must ensure all Government and personal property items found out of place are reported to the COR within 24 hours.

Contractor personnel are not permitted to use the Technical Center’s Fitness Center equipment.

3.9. Removal of Employees.

If any employee does not obtain and maintain the required Security Suitability Determination as required in section H of the Solicitation regarding Contractor Access and Use of Premises , the COR will be notified by Tech Center Security (ACT‐8). The COR will immediately notify the Contractor to have security assist with escorting the employee off the Technical Center property.

The Contractor must notify the COR immediately, via email, if any Contractor employee is no longer working for the Contractor for whatever reason. The Contractor must ensure cancellation and surrender of the employee’s keys and credentials (AOA Access and PIV Cards). The Contractor must ensure cancellation and removal of all access privileges to telecommunication and automated information systems. The Contractor must reclaim any Government property that might have been issued or in use by the Contractor employee.

Payment of the most current submitted monthly invoice must be delayed for failure to return property.

4. HEALTH AND SAFETY

4.1. Health and Safety Plan

In the planning and performance of all work, the Contractor must comply with all applicable federal, state, and local health and safety regulations. The Contractor must develop and submit for Government acceptance a Health and Safety Plan (HASP) as part of the Contractor’s deliverables. The HASP is due within seven (7) calendar days after Contract award. The HASP must address, at a minimum, the following:

a) Communication of safety concepts and procedures to their employees

b) Identify the positions that will require employees to undergo medical screening and surveillance in accordance with Section 4.2 Federal Occupational and Health Standards

c) Job hazard analysis

d) Hazard prevention and control

e) Hazard Communication / Safety Data Sheets

f) Emergency response (general)

g) Employee safety training

h) Safety meetings

i) Accident investigation

j) Recordkeeping

k) Personal Protective Equipment (PPE)

l) Medical Surveillance

m) Fall protection

n) Occupational exposure to blood borne pathogens

o) Asbestos General Awareness Training (Annual Refresher) 2 hours Program and Certificates

4.2. Federal Occupational and Health Standards

The contractor must comply with all Federal Occupational Safety and Health Standards published in Title 29 of the Code of Federal Regulations (CFR) Part 1910, Subparts 134, and 1030. All costs associated with the contractor’s compliance with 29 CFR Part 1910 (to include, but not limited to, all testing, monitoring, surveillance, medical examinations and record keeping) must be the responsibility of the contractor.

4.3. Safety Data Sheets (SDS)

The Contractor must obtain written approval from the Government prior to using any chemical in the performance of duties under this Contract. An initial list of chemicals, with SDS for each, must be submitted to the COR for approval within seven (7) calendar days of Contract award. After the initial list is approved, new requests for approval must be submitted to the Government Safety Team as Work Requests entered by the Contractor in the Archibus system, using the Environmental, Occupational Safety, and Health (EOSH) problem type. The Contractor must maintain a current, complete set of SDS throughout the life of the Contract and provide this SDS set to the COR upon request. This set of SDS must be stored and available to the COR and Safety Office electronically upon request.

The Contractor must maintain a complete set of all SDS documents in the custodial office for all materials and chemicals used. A complete set of all SDS documents must be readily accessible, at the work site, to all Contractor personnel for hazardous chemicals being used. All Contractor personnel must have immediate access to the SDS documents without having to leave the worksite. This includes in all vehicles utilized for inspection and/or cleaning, and in all buildings where any hazardous chemicals are stored.

4.4. Safety Hazards

The Contractor must utilize standing safety signs and/or cones, properly placing them to call the building occupants' and visitors' attention to the fact that the area is affected by such work in progress or safety hazard. Custodial employees must not place mops, brooms, machines, and other equipment in traffic lanes or other locations in such a manner as to create safety hazards. Safety signs and/or cones must be displayed at all times in areas where cleaning operations in progress necessitate the use of any equipment or supplies, such as buckets, wires, ladders, water, wax, etc., which may cause a traffic obstruction or personnel hazard.

The Contractor must immediately remove all safety signs and/or cones when the job is complete and/or the area is dry and safe. The Contractor must schedule work to allow for necessary drying time of affected areas and removal of signs and/or cones prior to the end of the shift in which the work was performed. In the event that the signs and/ or cones must remain over night to ensure the area is properly dry, the Contractor must notify the Central Utilities Plant (CUP) and retrieve the signs and/or cones upon the start of the next shift.

Mishap Reporting

The Contractor is responsible for reporting work‐related incidents (accidents that result in personal injury, or damage to property; i.e, someone falls and gets hurt, or vehicle accident etc.) by filing an OSHA Form 301 in Employee s' Compensation Operations & Management Portal (ECOMP) at http://www.ecomp.dol.gov.

Contractors will follow their company's policy for filing workers’ compensation claims.

In addition, the Contractor must submit to the COR, with concurrent notice to the FAA Safety Office, an incident report completed by a supervisor who was onsite at the time of the mishap. This notice must be provided within two (2) hours of the incident. The Contractor must allow Safety Office personnel to interview their employees directly as part of the Safety Office’s mishap investigation.

4.5. Asbestos Work Controls

Asbestos is present at the WJHTC. Locations are listed on our website at https://my.faa.gov/org/staffoffices/ang/resources/tc_resources/health_safety/asb.html. Job specific practices are identified in the WJHTC’s Asbestos Control Program Operations and Maintenance Plan, also located on the same website.

5. PROPERTY

5.1. Contractor‐Furnished Property

5.1.1. Cleaning Equipment

The Contractor must provide at their own expense all equipment, tools, or gear that may be required to properly perform the requirements of this Contract. Contractor‐provided equipment must be in good operating condition as designed by the equipment manufacturer at all times and is subject to inspection for compliance with all existing safety standards.

Dual‐type mop buckets and microfiber mops must be utilized to dust mop, clean, and sanitize all floors.

The Contractor must utilize microfiber cleaning gear in the performance of this Contract. In addition, the Contractor must use a Whitaker type rotary style machine or an approved equal to perform all carpet shampooing tasks. The Contractor will use only vacuums equipped with HEPA filtration when doing any vacuuming.

When not in actual use, the Contractor must ensure that all custodial equipment, tools and cleaning gear are clean and stored in designated storage areas in such a manner to ensure the safety of both Government and Contractor personnel. The Contractor must ensure that custodial employees clean, sanitize, and rinse mops, sponges, similar tools, and cleaning gear after each use. Mops, microfiber cloths, similar tools and cleaning gear must be replaced with new or clean items when rinsing and disinfecting does not restore them to a reasonable state of cleanliness. The Contractor must take out of service electrical equipment with frayed cords until properly repaired to original equipment operating condition. No Government equipment can be unplugged from receptacles to accommodate the Contractor's cleaning equipment.

5.1.2. Vehicles

The Contractor is required to provide all vehicles required for the performance of this Contract. All vehicles must have identifying markings on them in order to easily identify them as Contractor vehicles.

All Contractor vehicle markings must be of a professional, commercial standard. Contractor vehicle problems will not relieve the Contractor from the obligations in this Contract. All vehicles used in the performance of duties on this Contract must be insured and inspected as per New Jersey law.

All vehicle operators demonstrating reckless or careless operation in the opinion of the Government will not be allowed to operate vehicles on Government property for the duration of the Contract. All vehicle operators who fail to park in proper parking spaces will lose their parking privileges on Government property.

5.1.3. Radios

The Contractor has the option of utilizing two‐way radios at the WJHTC campus. If the Contractor chooses to do so, the Contractor must supply portable two‐way radios and chargers for use in the performance of this Contract and in accordance with Section 889 of the National Defense Authorization Act. The Contractor is responsible for the purchase, repair, and maintenance of all required two‐way radios.

Within seven (7) calendar days of Contract award, the Contractor must obtain approval from the COR on the make and model of the equipment. In addition, the Contractor will be required to certify they do not/ will not use the prohibited devices via clause representation provided in Section K of the solicitation. At the Contractor’s expense, the Contractor must ensure that the radios are programmed on frequencies specified by the Government. The Contractor must make radios available to the Government or designated Contractor for inspection to ensure compliance with frequency assignment and performance in accordance to manufacturer’s specifications.

At the end of the Contract, all radios must be disabled from the Government frequency band used during this Contract. The Contractor must provide a letter and an invoice from the company that disabled the radios as evidence. The Government will withhold invoice payments at the end of the Contract until such evidence is provided.

Specifications for Communication Equipment:

a) Radios must be Federal Communications Commission (FCC) Type accepted and Government‐ approved prior to purchase.

b) Operation on analog FM within the 162 MHz to 174 MHz range

c) Minimum of 6 RF channels

d) All equipment must have MDC1200 or equivalent signaling capabilities with remote radio disable.

e) Operation within the current federal Very High Frequency (VHF) spacing of 12.5 KHz and with a maximum analog FM transmitter deviation of 2.5 KHz and adhere fully to the narrow banding directive of 2004.

f) Equipment must transmit a unique MDC1200 identifier prior to every voice transmission. Within thirty (30) calendar days of Contract award the Contractor must provide to the COR a list with the identifier number and respective serial number and person or vehicle the radio is assigned to.

g) NO radios will be permitted to operate using APCO P25 FDMA modulation. All voice transmissions must be made in clear analog, non‐encrypted modulation.

h) Portable radios and batteries must have an IP67, Factory Mutual, or Intrinsically Safe certification.

i) Portable radios must operate at a minimum transmitter output power of 5 watts.

j) Mobile units must have a maximum transmitter power output of 40 watts.

k) All equipment must have a display to clearly designate the current operating channel of the radio.

l) All equipment must meet the Digital Mobile Radio (DMR) open modulation standard of Time Division Multiple Access (TDMA) but cannot be enabled until approved by the Government. This technology will, when implemented, allow the Government one hundred percent control of all communications frequencies and allow for rapid mitigation of abuse and interference issues should any arise.

m) All equipment must be capable of Digital Private Line squelch.

n) The Government will supply the authorized operating frequency list for the equipment. No other frequencies will be added to the radio without prior written approval from the Government.

Prior to deployment the Contractor shall make the radios available with the appropriate programming software and associated cables to the Government to verify frequencies and that the operating modes meet these specifications.

o) The Contractor will be responsible to train each individual who may be operating any communications equipment in proper technical operation, appropriate channel usage, and Government accepted radio operating protocols.

p) All equipment must be allowed to be inspected and technically evaluated by an FCC or Government technician once per year to ensure all equipment meets manufacturer’s specifications and creates no interference to Government aircraft and ground based communications facilities.

The Government will issue the range of unit identification numbers to be used. The Government will supply the operating frequencies and Digital Power Line (DPL) codes within 10 business days after verifying radios meet the specifications listed above. No other operating frequencies will be installed without prior authorization by the Government. The Government maintains the final operating authority for the issued frequencies. All operations on the respective frequencies are to be professional and within National Telecommunications and Information Administration (NTIA) regulations. It is the Contractor's responsibility to familiarize themselves with those regulations and assure compliance with all conditions.

5.2. Government‐Furnished Property

The Government will provide the Contractor the option of using certain Government‐furnished property (GFP), including facilities, utilities, equipment, and materials for use following the terms and conditions of this Contract, and exclusively for the performance of this Contract. The use of Government‐furnished property and utilities for any other purposes is prohibited. Attachment 4 contains list(s) of GFP. All GFP will be provided in a "where is/as is" condition. Title to all GFP will remain with the Government. The Government will at all reasonable times have access to all GFP at the premises where GFP are located. GFP must not be removed from the Technical Center unless approved by the CO in writing. The listing of GFP must not be construed as being sufficient or adequate to meet the requirements of this Contract. The Contractor must, at their expense, provide additional facilities, equipment, tools, materials, and utilities that may be required to properly perform the requirements of this Contract

All Government‐furnished equipment must be returned to the Government in the same condition as received, except for normal wear and tear. During the period of performance of this Contract, if any Government‐ furnished property is determined beyond repair, the Contractor must document via email to the COR. The Contractor will be responsible for the cost of any repairs or replacement caused by loss, negligence, or abuse by the Contractor or their employees or sub‐contractors.

5.2.1. Government‐Furnished Property (GFP) Inventory

The Contractor and the Contracting Officer (CO) and/or Contracting Officer’s Representative (COR) must conduct a joint inventory of GFP during the “Phase In” transition period (see Paragraph 2.1), in order to document the exact quantity and condition. The Contractor must certify the findings of the initial inventory, assume accounting responsibility, and report inventory updates and/or discrepancies to the COR during the period of performance. The inventory will be captured as part of Attachment 4.

During the final month of the Contract period of performance, the Contractor and the Contracting Officer (CO) and/or Contracting Officer’s Representative (COR) must conduct a final, joint inventory of GFP, in order to verify the exact quantity and condition. The Government will hold the last invoice payments until all GFP is returned, accounted for, replaced, or other documentation that is necessary is verified and received. Any outstanding debt owed to the Government for GFP will be deducted from the last invoice payments.

5.2.2. Government‐Furnished Facilities (GFF)

The Government will furnish office space and designated storage space on the WJHTC campus for use in performance of this Contract. A joint walkthrough of these spaces must be conducted within fourteen (14) calendar days after Contract award, and the Contractor must provide a report of the findings, utilizing Technical

Exhibit 4, within 14 calendar days after the walkthrough is conducted. The Contractor will be responsible and accountable for this facility during the period of performance of this Contract. The Contractor must ensure facilities remain suitable for their intended use and take all precautions to prevent safety hazards, odors, and vermin. At times, certain GFF may need to be utilized by FAA or other contractor personnel in support of the FAA’s mission. The Contractor must obtain written approval from the CO prior to making any modifications or alterations to the facilities. Any such modifications or alterations approved by the FAA will be made at the expense of the Contractor. At the completion of the Contract all facilities must be returned to the FAA in the same condition as received, except for approved modifications and reasonable wear and tear

5.2.3. Custodial Closets

Custodial closets, for the share or use by the Contractor, are provided at various locations, but not at all facilities. These spaces provide minimal storage space for materials, supplies, and cleaning gear. Deep sinks are provided in some facilities either in the custodial closet or restroom. The Contractor must ensure all designated custodial storage areas are kept clean, neatly organized, safe, and free of fire hazards. The Contractor must clean and sanitize floor drains, deep sinks, fixtures, and adjacent floor and wall areas where water is obtained and cleaning solutions are disposed. The doors to the closets must be kept closed at all times.

5.2.4. Keys

The Government will issue keys for access to required areas. The Contractor must implement a program to maintain an inventory and provide for the control and security of all keys. The Contractor must ensure that only authorized personnel have access to the appropriate keys and ensure that keys will not be misused. Contract employees must not open locked rooms or areas to permit entrance by persons other than custodial employees performing assigned duties.

The Contractor must submit an updated key inventory to the COR upon request. The Contractor must report a lost key immediately, via email, to the COR and Security personnel, including while in the process of looking for the keys. The Contractor must reimburse the Government for all lost keys and replacement of cores at the Contractor’s cost.

5.2.5. Tilt Carts

The Government will supply the Contractor with approximately 33 tilt carts. Tilt carts are first and foremost utilized for the performance of this contract. However, these tilt cart must be made available, upon request, for use throughout the Center by others.

5.2.6. Computer Equipment and Software

The Government will provide computer equipment and software to the Contractor for use in accordance with the terms and conditions of this Contract, and exclusively for the performance of this Contract. The use of Government Furnished computer equipment for other purposes is prohibited. The servicing, maintenance, repair, connections, and upgrading of all computer equipment will be the responsibility of the Government.

6. QUALITY STANDARDS

The following standards will be used by Government representatives when conducting inspections.

6.1. Bath/Toilet Rooms, Locker Rooms, Break Rooms, and Utility Spaces Care A properly cared for bath/toilet rooms, locker rooms, break rooms, and utility spaces must have flat surfaces dusted. Utility sinks, wash basins, toilet bowls and seats, urinals, locker rooms, benches, plumbing fixtures, air vents, mirrors and dispensers must be cleaned and disinfected.

6.1.1. Toilet bowls and urinals

All toilet bowls and urinals must be free from streaks, stains, scale, scum, urine deposits, rust stains, soap deposits, residue, discoloration, and odors. De‐scaling must be performed as often as needed to keep areas free of scale, soap films, and other deposits. After de‐scaling, surfaces must be free from streaks, stains, discoloration, residue, scale, scum, urine deposits, and rust stains.

6.1.2. Washbasins, sinks, and soap dispensers

Washbasin and utility sinks must be free from streaks, stains, scale, scum, rust stains, soap deposits, and odors. Soap dispensers must be clean, free from rust and dried soap.

6.1.3. Doors, baseboards, wainscots, and walls

Doors, baseboards, wainscots, and walls must be free of all stains, spots and cobwebs. Grout on wall tiles must be free of urine, dirt, scum, mildew, residue, etc. Wall areas within the immediate proximity of urinals and toilet bowls must be kept odor free.

6.1.4. Stall walls/partitions

Stall and urinal walls/partitions must be disinfected and free of urine splatter, fingerprints, streaks, stains, spots, defacing marks, cobwebs, dust, dirt, residue, tape, and odors.

6.1.5. Showers

Shower/bath enclosures, shower walls, including shower curtains, mats, and shower floors must be cleaned and disinfected to remove all spots, streaks, rust, and soap deposits. Shower mats and curtains are Contractor‐provided and cleaned and disinfected weekly with replacement quarterly, unless otherwise specified.

6.1.6. Pipes, fixtures, faucets

The plumbing pipes, fixtures, faucets and metal ware must be clean and bright and free of dirt, dust, discoloration, residue, and deposits.

6.1.7. Trash

The trash and debris must be removed. After cleaning, receptacles must be free of deposits, dirt, marks, streaks, residue, rust, debris, and odors.

6.1.8. Floors

After sweeping and mopping, the entire floor surface, including the grout, must be free from litter, dirt, dust, tape, and debris. Grout on floor tiles must be free of dirt, scum, mildew, residue, etc. Floors must have a uniform appearance, without streaks, swirl marks, detergent residue, or any evidence of soil, stain, film, or standing liquid. Small, movable items must be tilted or moved to sweep and damp mop underneath. Floor areas within the immediate proximity of urinals and toilet bowls must be kept odor free.

6.1.9. Scrubbed floors

A satisfactorily scrubbed floor must have an evenly cleaned surface that is free of dirt, dust, black marks and all other matter that is foreign to the floor surface.

6.1.10. Policing

A properly policed area is an area that is free of all small objects and debris. Counter tops and faucets must be wiped with disinfecting wipes and left dry without streaks or residue. Policing an area includes checking and replenishing supplies, picking up any debris on floors or counters, and removing trash as necessary to prevent overflowing. No extra toilet paper or supplies can be left in the restroom after policing is accomplished. No toilet paper must be outside of the dispenser in any stall.

6.2. Removal of Trash and Recyclable Material

Trash and recycling must be removed per the following standards to maintain safe, sanitary conditions, present a pleasing appearance and to protect them from damage. This does include packing and/or crating materials resulting from moving or installation of equipment of a small quantity and minimal weight. Any paper that has been contaminated with oil, food waste, or spillage, is considered trash. The Contractor is responsible to assist the Technical Center in their recycling program.

6.2.1. Trash and Recycle Receptacles

A properly cared for trash and/or recycle receptacle must be emptied, cleaned, and left dry, free of sludge, deposits, dirt, streaks and odors both inside and out. All trash and recycling containers must be emptied and returned to their initial location. Boxes, cans, and papers placed near a trash receptacle and marked "TRASH" must be removed. Any obviously soiled or torn plastic trash receptacle liners must be replaced. Trash and recycling cannot be co‐mingled and must be deposited in the proper dumpster. Trash and recycling cans and receptacles must be left clean, free of foreign matter, and odors. The Contractor must ensure that all blue recycle containers are utilized for recycling material only. At no time can the Contractor leave a bag or bags of trash in hallways or other areas that are visible to the public for pick up at a later time. The Contractor must dispose of all trash and other waste collected in the nearest appropriate container promptly.

6.2.2. Ashtray and Urn Cleaning

The Contractor must empty all ashtrays and smoking outposts from any outside receptacles. A properly clean ashtray is free of ashes, cigarette butts, odor, and stains.

6.3. Floor Maintenance

Floors must be cleaned in accordance with the following standards to maintain safe, sanitary conditions, present a pleasing appearance and to protect them from damage.

6.3.1. Dust Mopping/Sweep

A properly dust mopped, swept, stairway and walkway is free of all dust, streaks, dirt, cobwebs, grit, lint and debris to include, but not limited to corners, behind doors, under mats, desks, tables, benches, radiators and other furniture (except permanently located equipment such as safes and filing cabinets that have full floor bearing). Removal of chewing gum, tape, and any other foreign matter is considered a portion of dust mopping and sweeping.

6.3.2. Damp Mopping

A satisfactorily damp mopped floor has an evenly cleaned surface that is free of dirt, dust, mop marks, smears, film, dirt residue, streaks, debris, salt, chemicals, or standing water. All mop marks on baseboards or furniture must be removed. Special care must be used in mopping stairs to prevent water from dripping over the ends of stair treads onto wall surfaces. Wall surfaces must be cleaned immediately if any drips occur. When floors cannot be cleaned satisfactorily by damp mopping, they must be scrubbed.

6.3.3. Scrubbing

A satisfactorily scrubbed floor has an evenly cleaned surface that is free of dirt, dust, black marks and all other matter that is foreign to the floor surface. Wax or sealant that has been removed during the scrubbing operation must be reapplied following industry standards.

6.3.4. Spray Buffing

Properly spray buffed floors have received spot spray applications of wax/sealant and sufficient buffing to provide a high gloss finish that blends in with the surrounding floor finish and is evenly distributed on the surface, including edges and corners. The floor surface must be cleaned to remove all dust, dirt, and black marks as part of the spray buffing operation. Baseboards must be wiped clean. The floor surface must present an even, clean, and uniform sheen. There are no brush marks left on the floor surface upon completion of work.

6.3.5. Wax/Finish

A properly waxed/finished floor has even coatings of slip‐ resistant wax. The floor must be clean and bright, even in corners and under furniture. Wax/Sealant should be buffed to a uniform sheen, leaving no brush marks or residue, baseboards must be wiped clean.

6.3.6. Stripping of Waxed/Finished Surfaces

A properly stripped surface has all wax/finish removed down to the flooring material. The floor is left free of all dirt, stains, and residue of any type.

6.3.7. Special Conductive Floor Service

The Contractor is required to clean conductive floors. The Contractor must clean conductive epoxy floors using only clean water, mild detergent, and soft brushes. Waxes and abrasive cleaners cannot be used. All other conductive flooring must be maintained as recommended by the manufacturer.

6.3.8. Vacuuming

A properly vacuumed floor, rug, carpet, elevator, and stairway is free of all dust, dirt, cobwebs, grit, lint and including, but not limited to, debris in corners, behind doors, under desks, tables, benches, radiators and other furniture (except permanently located equipment such as safes and filing cabinets which have full floor bearing). Removal of chewing gum, tape, or any other foreign matter is considered a portion of vacuuming.

6.3.9. Detailing

A properly detailed carpet or rug is vacuumed with…