Attachment 18 - QASP_Redacted.pdf

QUALITY ASSURANCE SURVEILLANCE PLAN (QASP)

NNSY PRODUCTION SUPPORT TOUCH LABOR

Issued October 16, 2025

For Information Purposes Only.

This Quality Assurance Surveillance Plan is not part of the Request for Proposal or Invitation for Bids nor will it be made part of any resulting contract.

TABLE OF CONTENTS

1 INTRODUCTION

1.1 Purpose

1.2 Performance Management Approach

1.3 Performance Management Strategy

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

2.2 The Contracting Officer’s Technical Representative

2.3 Cost Monitor

2.4 Project Manager

2.5 Technical Point of Contact

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

4.2 Customer Feedback

4.3 Acceptable Quality Levels

5 QUALITY ASSURANCE DOCUMENTATION

5.1 The Performance Management Feedback Loop

5.2 Monitoring Forms

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

6.2 Reporting

6.3 Reviews and Resolution

ATTACHMENT 1: PERFORMANCE REQUIREMENTS SUMMARY

ATTACHMENT 2: NORFOLK NAVAL SHIPYARD SURVEILLANCE REPORT FORM

ATTACHMENT 3: DOCUMENTATION OF POOR PERFORMANCE

Contractor flexibility to continuously improve and innovate over the course of the contract as long as the critical outcomes expected are being achieved and/or the desired performance levels are being met.

1.3 Performance Management Strategy

1.3.1 The Contractor is responsible for the quality of all work performed. The contractor measures that quality through the Contractor’s own Quality Control (QC) program (QCP). QC is work output, not workers, and therefore includes all work performed under this contract regardless of whether the work is performed by contractor employees or by subcontractors. The Contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the SOW. The Contractor will develop and implement a performance management system with processes to assess and report its performance to the COR. The Contractor’s QCP will set forth the staffing and procedures for self-inspecting the quality, timeliness, responsiveness, customer satisfaction, and other performance requirements in the SOW. This QASP enables the government to take advantage of the Contractor’s QC program.

1.3.2 The COR, CM, and Contracting Officer (KO) will monitor performance and review performance reports furnished by the contractor to determine how the Contractor is performing against communicated performance objectives. The government will make determination regarding incentives based on performance measurement metric data and notify the Contractor of those decisions. The Contractor will be responsible for making required changes in processes and practices to ensure performance is managed effectively.

2 ROLES AND RESPONSIBILITIES

2.1 The Contracting Officer

The Contracting Officer is responsible for monitoring contract compliance, contract administration, and cost control and for resolving any differences between the observations documented by the NNSY COR and the contractor. The KO will designate one full-time COR as the government authority for performance management. The number of additional representatives serving as technical inspectors depends on the complexity of the services measured, as well as the contractor’s performance, and must be identified and designated by the KO.

2.2 The Contracting Officer’s Representative

The Contracting Officer’s Representative (COR) is designated in writing by the KO to act as his or her authorized representative to assist in administering a contract. COR limitations are contained in the written appointment letter. The COR is responsible for technical administration of the project and ensures proper government surveillance of the Contractor’s performance. The COR is not empowered to make any contractual commitments or to authorize any contractual changes on the government’s behalf. Any changes that the Contractor deems may affect contract price, terms, or conditions shall be referred to the KO for action. The COR will have the responsibility for maintaining various QA forms of the inspection and evaluation of the Contractor’s work performance. Government surveillance may occur under the inspection of services clause for any service relating to the contract.

2.3 Cost Monitor

The Cost monitor (CM) tracks receipt of Contractor bi-weekly cost reports for completeness and accuracy. In addition the Cost Monitor provides Production Surveillance by performing the following: Track and document damaged equipment, damaged material, and rework caused by Contractor deficiencies as identified from Corrective Action Requests, "One Liners", production meetings, and ship/shop visits. Perform and document manpower checks on ships/shops for production efficiency, over or under manning of jobs.

Throughout contract performance, the Cost Monitor at the work site shall maintain written records of deficiencies and budget of Contractor work progress and accomplishment. The CM will reside in the Contracting Department (C400).

2.4 Project Manager

The Project Manager (PM) is designated in writing by the customer (NNSY) to oversee and assist in management of the contract. PM has the decision authority for the customer pertaining to matters related to the contract. The project manager plans, oversees, and documents all aspects of the specific project. The Project Manager work closely with the KO, COR, TPOCs, and Cost Monitor to make sure that the scope and direction of each project is on schedule and performing adequately. The Project Manager also works closely with the shops and other departments requiring or providing project support. The Project Manager will reside in the Production Resources Department (C900R).

2.5 Technical Point of Contact

The Technical Point of Contact is designated in writing by the PM to assist in management of the contract. TPOC personnel provide assistance to a COR and are considered technical experts required for successful oversight of contractor performance. TPOC may assist COR in administration, oversight and performance assessments of the contractor. Primary TPOCs will reside in the Production Resource Department (C900R). Assistant/alternate Technical Point of Contacts (ATPOC) will reside within the Production departments (C920, C930, C950, C960, C970, C740) and Code 500 NNSY Supply Department. Primary TPOCs will have the responsibility for maintaining contractual records and documentation.

3 IDENTIFICATION OF REQUIRED PERFORMANCE STANDARDS/QUALITY LEVELS

The required performance standards and/or quality levels are included in the SOW and in Attachment 1, “Performance Requirements Summary.”

4 METHODOLOGIES TO MONITOR PERFORMANCE

4.1 Surveillance Techniques

In an effort to minimize the performance management burden, simplified surveillance methods shall be used by the government to evaluate contractor performance when appropriate. The primary methods of surveillance are:

Random monitoring, which shall be performed by various government representatives including but not limited to COR, CM, TPOCs.

100% Inspection – Each month, the COR shall review the generated documentation and enter summary results into the Surveillance Activity Checklist.

Periodic Inspection – Various government representatives including but not limited to COR, CM, TPOCs perform the periodic inspection on a monthly basis.

4.2 Customer Feedback

The Contractor is expected to establish and maintain professional communication between its employees and customers. The primary objective of this communication is customer satisfaction.

Customer satisfaction is the most significant external indicator of the success and effectiveness of all services provided and can be measured through customer complaints.

Performance management drives the contractor to be customer focused through initially and internally addressing customer complaints and investigating the issues and/or problems but the customer always has the option to communicate complaints to the COR, as opposed to the Contractor.

Customer complaints, to be considered valid, must set forth clearly and in writing the detailed nature of the complaint, must be signed, and must be forwarded to the COR. The COR will accept those customer complaints and investigate using the Documentation of Poor Performance, identified in Attachment 3.

Customer feedback may also be obtained either from the results of formal customer satisfaction surveys or from random customer complaints.

4.3 Acceptable Quality Levels

The acceptable quality levels (AQLs) included in Attachment 1, Performance Requirements Summary Table, for contractor performance is structured to allow the Contractor to manage how the work is performed.

5 QUALITY ASSURANCE DOCUMENTATION

5.1 The Performance Management Feedback Loop

The performance management feedback loop begins with the communication of expected outcomes. Performance standards are expressed in the SOW and are assessed using the performance monitoring techniques shown in Attachment 1.

5.2 Monitoring Forms

The government’s QA surveillance, accomplished by various government representatives including but not limited to COR, CM, TPOCs, will be reported using the monitoring forms in Attachments 2 and 3. The forms, when completed, will document the government’s assessment of the contractor’s performance under the contract to ensure that the required service levels are being achieved.

5.2.1 The COR will retain a copy of all completed QA surveillance forms.

6 ANALYSIS OF QUALITY ASSURANCE ASSESSMENT

6.1 Determining Performance

6.1.1 Government shall use the monitoring methods cited to determine whether the performance standards/service levels/AQLs have been met. If the contractor has not met the minimum requirements, it may be asked to develop a corrective action plan to show how and by what date it intends to bring performance up to the required levels.

6.2 Reporting

6.2.1 At the end of each month, the NNSY COR will prepare a written report summarizing the overall results of the quality assurance surveillance of the contractor’s performance. This written report, which includes the contractor’s submitted monthly report and the completed quality assurance monitoring forms (Attachment 2), will become part of the QA documentation. It will enable the government to demonstrate whether the Contractor is meeting the stated objectives and/or performance standards, including cost/technical/scheduling objectives.

6.3 Reviews and Resolution

6.3.1 The NNSY COR may require the contractor’s project manager, or a designated alternate, to meet with the KO and other government IPT personnel as deemed necessary to discuss performance evaluation. The COR will define a frequency of in-depth reviews with the Contractor, including appropriate self-assessments by the Contractor; however, if the need arises, the Contractor will meet with the COR as often as required or per the Contractor’s request.

The agenda of the reviews may include:

Monthly performance assessment data and trend analysis

Issues and concerns of both parties

Projected outlook for upcoming months and progress against expected trends, including a corrective action plan analysis

Recommendations for improved efficiency and/or effectiveness

Issues arising from the performance monitoring processes

6.3.2 The COR must coordinate and communicate with the Contractor to resolve issues and concerns regarding marginal or unacceptable contract performance.

6.3.3 The KO, COR, TPOC PM and contractor should jointly formulate tactical and long-term courses of action. Decisions regarding changes to metrics, thresholds, or service levels should be clearly documented. Changes to service levels, procedures, and metrics will be incorporated as a contract modification at the convenience of the PCO/ACO.

C900 Production Resource Officer Date C400 Contract Officer Date

ATTACHMENT III

DOCUMENTATION OF PERFORMANCE

DATE

FROM:

NNSY SUPERVISOR'S NAME SHOP

TO: COR VIA CODE 900R

SUBJ: DOCUMENTATION OF POOR PERFORMANCE

CONTRACTOR EMPLOYEE:

CONTRACTOR SUPERVISOR:

CONTRACTING COMPANY:

SHOP: BADGE #:

DATE OF DOCUMENTATION:

DATE OF INCIDENT:

DESCRIPTION OF INCIDENT:

SIGNATURE OF NNSY SUPERVISOR