Attachment 10 - SFOMS QASP.doc
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- Attached to
- Secure Facility Operations, Maintenance, and Security (SFOMS) Federal contract opportunity
- Solicitation number
- N0017324RTS06
About this file
This document provides a Quality Assurance Surveillance Plan (QASP) for the Secure Facility Operations, Maintenance, and Security contract opportunity with the Naval Research Laboratory. The QASP establishes procedures for monitoring contractor performance against requirements in areas such as facilities management, equipment maintenance, HVAC services, electrical services, plumbing services, janitorial services, mail and material handling, and security services at secure facilities. It identifies roles for the contracting officer, contracting officer's representative, and contractor representatives. The QASP also includes surveillance methods using inspection checklists and corrective action reports, and defines performance standards and ratings. Appendices provide detailed surveillance checklists for requirements and corrective action report templates.
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Quality Assurance Surveillance Plan (QASP) Secure Facility Operations, Maintenance, and Security
September 2023 Version 1.0 31 Mission
2 Purpose 3 Authority 4 Roles and Responsibilities
4.1 Contracting Officer (KO)
4.2 Contracting Officer's Representative (COR)
4.3 Contracting Specialist (CS)
4.4 Contractor Representatives
6 Performance Requirements and Method of Surveillance
6.1 Contract Surveillance
6.2 Surveillance Matrix
6.3 Corrective Action Report (CAR)
Appendix 1 - Surveillance Matrix
3.1 Secure Facilities
3.2 Lab-Wide Support
3.3 Option Requirements
Appendix 2 - Corrective Action Report (CAR) Appendix 3 - Customer Complaint Record Appendix 4 - Performance Assessment Report (PAR)
Quality Assurance Surveillance Plan (QASP) Secure Facility Operations, Maintenance, and Security 1 Mission
The Command Support Division (Code 1200) is responsible for the Laboratory’s physical, personnel, information, industrial, and information technology (IT) security programs. The Division also coordinates the Laboratory’s Management Control Program, provides communications services, and coordinates audits and inspections.
2 Purpose
This Quality Assurance Surveillance Plan (QASP) is a government-developed document used to determine if the contractor's performance meets the performance standards contained in the contract. The QASP establishes procedures on how this assessment/inspection process will be conducted. It provides the detailed process for a continuous oversight process:
· What will be monitored
· How monitoring will take place
· Who will be conduct the monitoring
· How monitoring efforts and results will be documented The contractor is responsible for implementing and delivering performance that meets contract standards using its Quality Control Plan. The QASP provides the structure for the government's surveillance of the contractor's performance to assure that it meets contract standards. It is the government's responsibility to be objective, fair and consistent in evaluating contractor performance.
The QASP is not part of the contract nor is it intended to duplicate the contractor's quality control plan. This QASP is a living document. Flexibility in the QASP is required to allow for an increase or decrease in the level of surveillance necessary based on contractor performance.
The government may provide a copy of the QASP to the contractor to facilitate open communication. In addition, the QASP should recognize that unforeseen or uncontrollable circumstances might occur that are outside the control of the contractor.
Bottom line, the QASP should ensure early identification and resolution of performance issues to minimize impact on mission performance.
3 Authority
Authority for issuance of this QASP is provided under Part 46 of the Federal Acquisition Regulation, Inspection of Services clauses, which provides for inspection, acceptance and documentation of the service called for in the contract or order. This acceptance is to be executed by the contracting officer or a duly authorized representative.
4 Roles and Responsibilities
The following personnel shall oversee and coordinate surveillance activities.
4.1 Contracting Officer (KO)
The KO provides primary program oversight, nominates the COR, and ensures the COR is trained before performing any COR duties. The KO ensures performance of all necessary actions for effective contracting, compliance with the contract terms, and is responsible for safeguarding the interests of the United States in the contractual relationship. The KO also ensures that the Contractor receives impartial, fair, and equitable treatment under this contract. The KO is responsible for documenting the final assessment of the Contractor's performance in the Government's past performance tracking system.
Assigned KO: Brandon Zellers Organization or Agency: Naval Research Laboratory Code 1320 Phone: 202-923-1486 Email: brandon.zellers@nrl.navy.mil
4.2 Contracting Officer's Representative (COR)
The QASP is the primary tool for documenting contractor performance. The COR uses the QASP to conduct the oversight/surveillance process. The COR keeps a Quality Assurance file that accurately documents the contractor's actual performance. The purpose is to ensure that the contractor meets the performance standards contained in the contract. The COR is required to provide an annual performance assessment to the KO which will be used in documenting past performance.
The COR is responsible for providing continuous technical oversight of the contractor's performance and supports the COR's performance assessment activities, they are not empowered to make any contractual commitments or any contract changes on the government's behalf. The COR is responsible for reporting early identification of performance problems to the KO. While the COR may serve as a direct conduit to provide Government guidance and feedback to the Contractor on technical matters, they are not empowered to make any contractual commitments or any contract changes on the government's behalf.
Assigned COR: <upon award, enter name>
Organization or Agency: Naval Research Laboratory Code <upon award, enter code>
Telephone:<upon award, enter number>
Email: <upon award, enter address>
4.3 Contracting Specialist (CS)
The CS will be the KO's primary assistant in the execution of the contract, and will be the contractor's primary point of contract for contractual matters. The COR is not empowered to make any contractual commitments or to authorize any contractual change on the Government's behalf.
Assigned CS: Todd Schwartz Organization or Agency: Naval Research Laboratory Code 1320 Telephone: 202-923-1348 Email: todd.schwartz@nrl.navy.mil
4.4 Contractor Representatives
The following employees of the contractor serve as the contractor's Task Manager for this contract. (Complete this section after the contract award) Program Manager - <upon award, enter name>
Telephone: <upon award, enter number>
Email: <upon award, enter address>
6 Performance Requirements and Method of Surveillance
This section describes the special requirements for this effort. The following sub-sections provide details of various considerations on this effort.
6.1 Contract Surveillance
The goal of the QASP is to ensure that contractor performance is effectively monitored and documented. The COR's contribution is their professional, non-adversarial relationships with the KO, PM and the contractor, which enables positive, open and timely communications. The foundation of this relationship is built upon objective, fair, and consistent COR evaluations of contractor performance against contract requirements. The COR uses the methods contained in this QASP to ensure the contractor is in compliance with contract requirements. The COR function is responsible for a wide range of surveillance requirements that effectively measure and evaluate the contractor's performance. Additionally, this QASP is based on the premise that the contractor, not the government, is responsible for management and QC/QA actions to successfully meet the terms of the contract.
6.2 Surveillance Matrix
The Surveillance Matrix (Appendix 1) is the list of performance objectives, requirements, and standards for the contract. Performance standards apply not only to the associated objective or requirement, but each and every lower level requirement under it. This matrix details the method of surveillance the COR will use to validate and inspect these performance elements. Inspection of each element will be documented in the COR file.
Performance objectives define the desired outcomes. Performance Standards define the level of service required under the contract to successfully meet the performance objective. The inspection methodology defines how, when, and what will be assessed in measuring performance. The Government performs surveillance, using this QASP, to determine the quality of the contractor's performance as it relates to the performance element standards. The Performance Rating Standards (PRS) listed below provide the foundation of the COR's inspection checklist ratings.
6.3 Corrective Action Report (CAR)
If Contractor performance in any area covered by the QASP is determined to be unsatisfactory, the COR will issue a Corrective Action Report (CAR) in the format provided in Appendix 2, below for contractor action and remediation.
In evaluating the quality of contractor’s performance, the following performance ratings may be used.
Performance
Rating Criteria
| Excellent / Outstanding |
| Performance meets contractual requirements and exceeds many to the government’s benefits. The contractual performance of the element or sub-element being assessed was accomplished with no problems and contractor actions were highly effective. |
| Very Good |
| Performance meets contractual requirements and exceeds some to the government benefits. The contractual performance was accomplished with few minor problems for which corrective actions taken by the contractor were effective. |
| Good |
| Performance meets contractual requirements. The contractual performance contains some minor problems for which corrective actions taken by the contractor were satisfactory. |
| Marginal |
| Performance does not meet some contractual requirements. The contractual performance reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear marginally effective or were not fully implemented. |
| Unsatisfactory |
| Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance contains serious problem(s) for which the contractor’s corrective actions appear or were ineffective. |
Appendix 1 - Surveillance Matrix
| Statements |
| Standards/AQLs |
| Inspections |
| Ratings |
3.1 Secure Facilities
3.1.1 Facilities Management
3.1.1.1 The Contractor shall manage Buildings A and B to maintain operation of the SCI Facilities.
a) STD: SCI Facilities are available to support all planned research and development activities.
AQL: 99% of the time.
3.1.1.1.1 The Contractor shall inform the COR of all schedule or cost problems that may affect facility operations, and propose options for timely resolution.
3.1.1.1.2 The Contractor shall prepare project orders that detail modifications required within the facility. [CDRL A021]
3.1.1.2 The Contractor shall establish a separate history file for each of the two secure facilities. [CDRL A015]
a) STD: Established within 15 calendar days of contract start date.
3.1.1.2.1 The Contractor shall include in each file a listing of all equipment by nomenclature and manufacturer’s model number, as well as all manufacturers’ literature, brochures, and pamphlets; maintenance, operator, and parts list manuals; warranty information; a copy of all completed Service Call Work Authorization Forms, Preventive Maintenance Inspection Checklists; and any other information relevant to work performed during the term of the contract.
a) STD: All documents are filed within 10 days of the completed inspection.
3.1.1.3 The Contractor shall analyze and consult on space availability and current usage on an as-needed basis.
a) STD: Analysis account for all usable space in Buildings A and B.
3.1.1.3.1 The Contractor shall maintain and update AutoCAD drawings (design, construction, and as-built), maintain drawings, charts, and databases describing current space usage and proposed plans. [CDRL A005]
3.1.1.3.2 The Contractor shall provide liaison and support to program organizations in the planning, layout, and reconfiguration of office and computer room spaces.
3.1.1.4 The Contractor shall escort uncleared subcontractor personnel performing facilities support tasks to, in, and around the SCI Facilities including the roof.
a) STD: Whenever required, to include weekend, early shift, and late shift.
3.1.1.4.1 The Contractor shall operate the freight elevator as required.
3.1.1.5 The Contractor shall respond, with qualified and cleared personnel, to emergency repair calls such as critical power generation and distribution systems to sustain operation of Buildings A and B.
a) STD: On-site response within two hours.
AQL: 90% of the time.
b) STD: On call 24 hours a day, 7 days a week
3.1.2 Equipment Maintenance
3.1.2.1 The Contractor shall ensure that all government property under the contract is properly maintained and functioning.
a) STD: In accordance with applicable manufacturer guidelines.
3.1.2.2 The Contractor shall develop Preventative Maintenance Checklists which include timeframe for the Preventative Maintenance Inspections. [CDRL A018]
a) STD: Submitted for approval within 30 days of award.
3.1.2.3 The Contractor shall perform all maintenance detailed in the Preventative Maintenance Checklists. [CDRL A003]
a) STD: Completed checklists will be submitted monthly.
b) STD: Maintenance is completed within 1 week of the scheduled date.
AQL: 90% of the time.
3.1.3 Heating, Ventilation, and Air Conditioning (HVAC) Service
3.1.3.1 The Contractor shall operate and perform preventative maintenance on all air conditioning and ventilation systems in Buildings A and B. [CDRL A003]
a) STD: In accordance with the manufacturer's recommended procedures.
3.1.3.2 The Contractor shall perform corrective actions on all mechanical systems.
3.1.3.3 The Contractor shall ensure the central chilled-water plant and air-conditioning systems maintain specific temperature and humidity conditions in various locations within Buildings A and B.
a) STD: In accordance with applicable directives and guidelines.
3.1.3.4 The Contractor shall ensure uninterrupted chilled-water and air conditioning service by keeping backup equipment in standby mode.
a) STD: Standby equipment is ready for immediate operation.
AQL: Within 15 minutes.
3.1.3.5 The Contractor shall record continuous data and maintain operating logs on chilled-water plant performance. [CDRL A006]
a) STD: Sufficient to determine if cleaning and maintenance intervals should be adjusted.
3.1.3.6 The Contractor shall formulate a schedule for alternating between cooling and heating requirements. [CDRL A018]
a) STD: Submitted to the COR for approval not less than 30 days before any change is planned.
3.1.3.7 The Contractor shall maintain a library of operations, maintenance and parts manuals for all HVAC equipment and mechanical systems. [CDRL A019]
a) STD: All publications are current and applicable.
3.1.3.8 The Contractor shall establish and execute a written HVAC equipment preventive maintenance plan that ensures compliance with manufacturer's recommendations and includes specified checks, tests, procedures, and frequencies. [CDRL A001, A018]
a) STD: Uses existing PM system as the initial baseline.
b) STD: Updated no less than annually.
3.1.3.9 The Contractor shall, test, analyze, and maintain the proper chemical balance of water in the heating and cooling equipment. [CDRL A007]
a) STD: Water chemistry is within specifications.
AQL: Deviation of no more than 10% of specified value no more than 10% of the time.
3.1.3.9.1 The Contractor shall submit a report and obtain COR approval before making changes in water treatment.
3.1.3.10 The Contractor shall develop Standard Operating Procedures (SOP), and a systematic preventative maintenance plan for all heating, cooling, and chiller equipment that includes casualty control actions, as well as the location and purpose of all piping and valves. [CDRL A001, A008, A018]
3.1.3.11 The Contractor shall identify and perform installations and modifications that promote optimum HVAC performance.
3.1.3.12 The Contractor shall inspect, plan the overhaul of, and execute the overhaul of HVAC equipment.
3.1.3.13 The Contractor shall fabricate and install round and rectangular ductwork, flow adjustment dampers, duct supports, and all sheet metal related parts and materials as required by changing laboratory configurations.
3.1.4 Electrical Service
3.1.4.1 The Contractor shall perform preventative maintenance and corrective actions as needed on all electrical systems in and around Buildings A and B, excluding pole lighting. [CDRL A003]
3.1.4.2 The Contractor shall perform detailed inspections, routine electrical maintenance, and equipment installation in laboratories.
a) STD: In conformance with the National Electric Code (NFPA 70).
b) STD: In conformance with D.C. Building Code Electric Code Supplement DCMR 12C.
c) STD: In conformance with the standards of the Institute of Electrical and Electronics Engineers Standards Association (IEEE-SA).
d) STD: In conformance with the standards of the National Electric Manufacturers Association
3.1.4.3 The Contractor shall operate and perform preventative maintenance on the electrical distribution system that serves Buildings A and B including Government-owned electrical substation transformers, electrical vault transformers, distribution electrical services, power distribution panels, exterior and interior lighting systems, and, the associated high and low voltage switch gear and related apparatus.
3.1.4.3.1 The Contractor shall maintain the building power systems through an SOP and preventative maintenance plan that includes inspection, preventive maintenance, repair, and overhaul or replacement when required. [CDRL A001, A008, A018]
3.1.4.3.2 The Contractor shall provide a wide range of voltage, amperage, phase and frequency requirements, distribution panels, switch gear, power and control devices, and lighting systems to support laboratory equipment.
3.1.4.4 The Contractor shall maintain the real-time standby diesel generators, the fuel containment and delivery systems, and associated switchgear.
a) STD: In accordance with the manufacturer’s recommendations.
3.1.4.4.1 The preventive maintenance of each diesel generator shall include periodic operation under representative load, periodic oil sampling and analysis. [CDRL A009]
3.1.4.5 The Contractor shall inspect interior electrical systems.
a) STD: Monthly for safety systems such as hallway, pathway, and exit lighting.
b) STD: Annually for non-safety systems.
3.1.4.6 The Contractor shall replace failed light bulbs.
a) STD: Within 24 hours of discovering a failure or receiving report of a failure.
3.1.4.7 The Contractor shall operate, maintain, calibrate, repair, and ensure the continuous operational status of the emergency power distribution systems and associated switch gear/transformers and grounding systems that serve Buildings A and B.
3.1.4.7.1 The Contractor shall inspect emergency/stand-by lighting by simulating actual conditions in which emergency lighting would be necessary.
a) STD: Monthly
3.1.4.7.2 The Contractor shall collect and analyze system performance information such as harmonic distortion detection and mitigation, power factor determination and correction, and load studies.
3.1.4.7.3 The Contractor shall perform full load transition tests. [CDRL A010]
a) STD: Bi-weekly.
3.1.4.7.4 The Contractor shall perform dead-bus tests.
a) STD: Quarterly.
3.1.4.7.5 The Contractor shall develop and maintain an inventory and spare parts inventory for the emergency power generation and distribution systems. [CDRL A002]
3.1.4.7.6 The Contractor shall provide electrical designs and specifications to support capital improvement acquisitions for the systems, and provide management support for installations and upgrades.
3.1.4.8 The Contractor shall clean, calibrate, test and maintain high voltage equipment, located outside Buildings A and B.
a) STD: Annually.
3.1.4.9 The Contractor shall use a systematic preventive maintenance program on the main switchgear.
3.1.4.9.1 The Contractor shall inspect circuit breakers, protective relays, and metering equipment.
a) STD: Annually.
3.1.4.9.2 The Contractor shall calibrate protective relays and metering equipment.
a) STD: Every two years.
3.1.4.9.3 The Contractor shall always determine the cause of high current before interrupted switchgear is reactivated.
3.1.4.10 The Contractor shall reconfigure electrical fixtures to meet changing mission requirements.
3.1.4.11 The Contractor shall operate, maintain, and troubleshoot the fire alarm systems in Buildings A and B.
3.1.4.11.1 The Contractor shall coordinate all fire alarms with the Naval District Fire Department and the NRL Fire Alarm shop.
3.1.5 Plumbing Service
3.1.5.1 The Contractor shall perform preventative maintenance and corrective actions on plumbing systems.
3.1.5.2 The Contractor shall analyze sprinkler systems for NFPA compliance.
3.1.5.3 The Contractor shall perform preventative maintenance and corrective actions on plumbing and piping systems providing water (hot, cold, fire sprinkler system, standpipes, de-mineralized, de-ionized, de-alkalized, softened, and distilled), carbon dioxide, compressed air, vacuum, steam, venting, and draining.
| 3.1.5.4 The Contractor shall install insulation on piping whenever repairs or new experiment installations are made to reduce heat transfer to the maximum degree feasible. |
| a) STD: In accordance with OSHA standards. |
3.1.5.5 The Contractor shall paint all replaced piping to ensure color consistency.
3.1.5.6 The contractor shall modify chilled water systems as required by user equipment.
3.1.5.7 The Contractor shall install supporting HVAC systems required by the user’s processes and/or equipment.
3.1.5.8 The Contractor shall notify all organizations concerned 48 hours prior to scheduled steam, fuel or water outages or curtailments.
3.1.6 Network Infrastructure Service.
3.1.6.1 The Contractor shall physically route and install Category 3/5/6 and optical fiber cable through cable trays and false floors, as applicable for voice and data networks in Buildings A and B.
3.1.6.2 The Contractor shall utilize the existing color coding scheme for low voltage cabling.
3.1.6.3 The Contractor shall assemble, terminate, and test cables.
3.1.6.4 The Contractor shall install outlets on desks, cubicles, and work benches.
3.1.6.5 The Contractor shall label all outlets, switch ports, patch panels, and both ends of all cables.
3.1.6.6 The Contractor shall test, diagnose, and correct physical problems with network infrastructure.
3.1.6.7 The Contractor shall perform change management to capture and document multi-agency network within the facility.
3.1.6.8 The Contractor shall coordinate with other agencies on the installation and maintenance of IT infrastructure.
3.1.7 General Service
3.1.7.1 The Contractor shall move and assemble modular and traditional furniture, and other equipment to support office reconfiguration.
3.1.7.2 The Contractor shall perform minor priming and painting incidental to facility maintenance.
3.1.7.3 The Contractor shall perform facility welding tasks on an as needed basis.
3.1.7.4 The Contractor shall fabricate metal components such as computer cooling air inlet plenums, keyboard tray extensions, and mounting brackets.
3.1.7.5 The Contractor shall fabricate and install wooden items to support laboratory configuration and facility maintenance.
3.1.7.6 The Contractor shall install and repair drop ceilings and raised computer room flooring incidental to other projects.
3.1.7.7 The Contractor shall repair and replace small amounts of ceramic tile.
3.1.7.8 The Contractor shall complete minor concrete work to support equipment installation.
3.1.7.9 The Contractor shall trouble shoot, maintain, repair, and modify access control card reader equipment.
3.1.7.10 The Contractor shall trouble shoot, maintain, repair, and modify closed circuit television equipment, cameras, and cabling.
3.1.7.11 The Contractor shall trouble shoot, maintain, repair, and modify the Alerton Building Automation System.
3.1.7.12 The Contractor shall perform or arrange preventative maintenance, periodic inspection, and repair of four passenger and two freight elevators.
a) STD: In conformance with manufacturer’s guidance, applicable District of Columbia and NRL Public Works Department requirements.
3.1.8 Janitorial Service
3.1.8.1 The Contractor shall clean all rooms, including equipment operations rooms, entrance ways, and corridors.
a) STD: In accordance with Enclosure (1).
b) STD: As often as required to maintain an acceptable condition.
3.1.8.1.1 The Contractor shall inspect walls and spot clean as necessary.
3.1.8.2 The Contractor shall dust and clean low surfaces (less than seven feet above the floor) including equipment.
a) STD: In accordance with Enclosure (1).
b) STD: No visible dirt or cobwebs.
3.1.8.3 The Contractor shall dust high surfaces (greater than seven feet above the floor) such as high cabinets, light fixtures, ceilings, and ventilation ducts.
a) STD: In accordance with Enclosure (1).
3.1.8.4 The Contractor shall empty all trash receptacles and remove trash from all areas and deposit it in an outside dumpster.
a) STD: Daily
3.1.8.4.1 The Contractor shall replace trash receptacle liners with new ones when the trash is emptied.
3.1.8.5 The Contractor shall clean windows, mirrors and other glass surfaces.
a) STD: No streaks or smudges.
b) STD: No less than semi-annually.
| 3.1.8.6 The Contractor shall keep tile floors free of spots and debris. |
| a) STD: Swept and mopped no less than weekly. |
b) STD: Stripped sealed and waxed no less than quarterly.
3.1.8.6.1 The Contractor shall minimize splashing mop water on furniture, cabinets, and baseboards.
3.1.8.6.2 The Contractor shall wipe clean any splashed mop water prior to leaving the area.
3.1.8.7 The Contractor shall maintain the life and appearance of carpets.
a) STD: In accordance with Enclosure (1).
b) STD: Vacuumed no less than weekly.
c) STD: Shampooed no less than quarterly.
3.1.8.8 The Contractor shall arrange conference rooms with tables and chairs to accommodate attendees of events as requested by the COR.
3.1.8.8.1 At the termination of the event, the Contractor shall thoroughly clean the conference room and replace the furniture into a neat and orderly arrangement.
3.1.8.8.2 The Contractor shall wash conference room chalkboards unless marked “Do Not Erase”.
3.1.8.9 The Contractor shall store janitorial supplies and materials in a safe, sanitary, and neat manner.
a) STD: Mops, cloth, and sponges are replaced prior to odor being detectable outside the closed storage closet.
3.1.8.10 The Contractor shall maintain the garages at Buildings A and B clean and free of trash.
a) STD: Swept no less than weekly.
b) STD: Trash removed daily.
3.1.8.11 The Contractor shall clean and service restrooms and showers.
a) STD: Daily.
3.1.8.11.1 The Contractor shall provide supplies and restock restrooms with hand soap, toilet paper, paper towels, and sanitary napkins.
a) STD: Dispensers are never less than one quarter full.
3.1.8.11.2 The Contractor shall only store materials used to refill the dispensers in the restrooms.
3.1.8.11.3 The Contractor shall empty, clean, and disinfect the sanitary napkin disposal container daily.
3.1.8.11.4 The Contractor shall clean toilets and urinals inside the trap (to the extent possible), under the rims, and on the exterior.
a) STD: No visible spots, stains, and rust.
3.1.8.11.5 The Contractor shall use a disinfectant solution to wipe down the toilet seats, the flush handles, and other areas that are likely to be touched with the hands.
3.1.8.11.6 The Contractor shall wash bathroom walls as necessary.
a) STD: No visible spots, stains and graffiti.
3.1.8.11.7 The Contractor shall mop bathroom and shower floors with a disinfectant solution to remove deep-seated dirt and germs.
3.1.8.11.8 The Contractor shall conspicuously mark materials and equipment used to clean restrooms, and keep it separate from materials and equipment used to clean other areas.
3.1.9 Mail, Material, and Supply Support
3.1.9.1 The Contractor shall receive, inspect and distribute mail and material delivered to Building A.
a) STD: From the loading dock or front desk of Building A to the user or specified area in Building A or B.
AQL: Within 4 hours of delivery.
3.1.9.2 The Contractor shall establish and maintain a central inventory control and distribution point within Building A for consumable materials and supplies that it requires for its routine maintenance of Buildings A and B.
3.1.9.2.2 The Contractor shall maintain detailed records of materials and supplies that are acquired and consumed (by item, category, and use rates) to include required stockage levels and the quantities and costs of materials and supplies on hand, issued, and purchased for the month. [CDRL A020]
3.1.9.2.3 The Contractor shall notify the COR of any special material and supply purchases required for unique jobs.
3.1.9.3 The Contractor shall package and deliver equipment to or from Building A or B.
3.1.9.4 The Contractor shall maintain a plant property inventory database and annually conduct a physical inventory. [CDRL A002]
3.1.10 Security Service
3.1.10.1 The Contractor shall provide Physical and Technical Security support to the NRL secure area custodian for the two secure facilities.
3.1.10.1.1 The Contractor shall coordinate and evaluate classified secure area changes.
a) STD: Compliant with all applicable directives and policies.
3.1.10.1.2 The Contractor shall maintain and execute combination changes for access control devices and safes.
a) STD: All activity is recorded in the NRL Security databases.
3.1.10.1.3 The Contractor shall assist NRL security with investigations into incidents involving secure area security violations and generate investigative reports.
3.1.10.1.4 The Contractor shall manage state-of-the-art automated access control systems, and closed circuit television (CCTV) surveillance system.
3.1.10.1.5 The Contractor shall oversee the lock and key program for the two facilities; manage the manufacture and issuance of keys; coordinate the installation and repair of lock cores, cipher locks, door closures, and door hardware, as required.
a) STD: Program is compliant with all applicable NRL security rules and regulations
b) STD: Accurate records are kept to identify the location and custodian of each key and lock core.
3.1.10.1.6 The Contractor shall, when authorized by the NRL secure area custodian, make keys, assemble locks, install locks, and replace cores.
a) STD: Computer-based key/lock inventory control system is accurate.
3.1.10.1.8 The Contractor shall enforce media transport control in accordance with NRL security policy.
3.1.10.2 The Contractor shall provide secure area access control assistance. [CDRL A011, A012]
3.1.10.2.1 The Contractor shall only authorize access to rooms in compliance with NRL Security instructions governing custodian control of secure areas.
3.1.10.2.2 The Contractor shall ensure the appropriate clearance level of the individuals requesting entrance and that those clearances have been transmitted by appropriate certification message to the NRL SSO and authorized by the NRL custodian.
3.1.10.2.3 The Contractor shall use an automated clearance verification and badge tracking system in conducting these duties.
3.1.10.3 The Contractor shall provide Information Systems security support to the NRL secure area custodian.
3.1.10.3.1 The Contractor shall provide information security support to the NRL secure area custodian. Specifically, the Contractor shall provide computer security services to include implementation of NRL/DON/DoD computer security policies and procedures along with DCID 6/3 and other Government Certification and Accreditation processes.
3.1.10.3.2 The Contractor shall support in the investigations of computer security violations and implementation of corrective actions and submit reports. CDRL [A013, A014]
3.1.10.3.3 The Contractor shall conduct computer security education and awareness training.
3.1.10.3.4 The Contractor shall review audit logs on all systems, as required.
3.2 Lab-Wide Support
3.2.1 Destruction of Classified Material
| 3.2.1.1 The Contractor shall periodically collect classified waste (burn bags containing paper and CDs) from each designated building and transport it to the shredding facility at Building A. |
| a) STD: Material is collected from each building before it exceeds its burn bag storage capacity. |
| 3.2.1.2 The Contractor shall shred all classified waste using the government facility. |
| a) STD: within 48 hours of collection. |
b) STD: no classified material is identifiable or restorable.
3.2.1.3 The Contractor shall keep a record of each bag collected to include its original location, date and time of collection, and date and time of destruction. [CDRL A017]
3.2.2 Access Control and Security Support
3.2.2.1 The Contractor shall receive deliveries of secure material and deliver to the prescribed occupant after inspection and processing.
3.2.2.2 The Contractor assist guests, validate visit requests, and issue visitor credentials as appropriate.
3.2.2.3 The Contractor shall ensure the appropriate clearance level of the individuals requesting entrance and that those clearances have been transmitted by appropriate certification message to the NRL SSO and authorized by the NRL secure area custodian.
3.2.2.4 The Contractor shall administratively process security paperwork.
3.2.2.5 The Contractor shall support preparations for and remedial actions after Cyber Security Inspection (CSI) and Command Cyber Readiness Inspection (CCRI).
3.2.3 Information Systems Security
3.2.3.1 The Contractor shall provide information security support to the NRL secure area custodian. Specifically, the Contractor shall provide computer security services to include implementation of NRL/DON/DoD computer security policies and procedures along with DCID 6/3, ICD 503, and other Government Certification and Accreditation processes.
3.2.3.2 The Contractor shall support in the investigations of computer security violations and implementation of corrective actions and submit reports.
3.2.3.3 The Contractor shall conduct computer security education and awareness training.
3.3 Option Requirements
3.3.1 Telecommunications Service
3.2.1.1 The Contractor shall manage, maintain, and operate all aspects of the telecommunications systems in Buildings A and B.
3.2.1.2 The Contractor shall maintain and operate the main telephone switchboard and associated equipment.
3.2.1.3 The Contractor shall relocate and reprogram handsets and speakerphones throughout the buildings.
3.2.1.4 The Contractor shall maintain a mapping of all telephone numbers used in Buildings A and B.
Appendix 2 - Corrective Action Report (CAR)
CORRECTIVE ACTION REPORT (CAR)
(If more space is needed, use reverse and identify by number)
1. CONTRACTOR
2. CONTRACT NUMBER
3. TYPE OF SERVICES
4. FUNCTIONAL AREA
5. SUSPENSE DATE
6. CONTROL NUMBER
7. DEFICIENCY FORMCHECKBOX
MAJOR FORMCHECKBOX
MINOR
FINDING:
FINDING IMPACT:
Please respond with a written corrective action plan that details the corrective action of the cited deficiency, the cause of the deficiency, and actions taken to prevent recurrence by Suspense Date in Block 5. If date was not entered in Block 5, the contractor is not required to provide a response.
8. QUALITY ASSURANCE PERSONNEL (COR)
TYPED NAME AND GRADE
SIGNATURE AND DATE
9. ISSUING AUTHORITY
TYPED NAME AND GRADE
SIGNATURE AND DATE
10. COR RESPONSE TO CONTRACTOR CORRECTIVE ACTION AND ACTION TAKEN TO PREVENT RECURRENCE
11. COR DETERMINATION
FORMCHECKBOX
ACCEPTED FORMCHECKBOX
REJECTED
12. CLOSE DATE
Appendix 3 - Customer Complaint Record
| CUSTOMER COMPLAINT RECORD |
| DATE/TIME OF COMPLAINT |
SOURCE OF COMPLAINT
ORGANIZATION
BUILDING NUMBER
INDIVIDUAL
PHONE NUMBER
NATURE OF COMPLAINT
CONTRACT REFERENCE
VALIDATION
DATE/TIME CONTRACTOR INFORMED OF COMPLAINT
ACTION TAKEN BY CONTRACTOR
RECEIVED/VALIDATED BY
Appendix 4 - Performance Assessment Report (PAR)
PERFORMANCE ASSESSMENT REPORT (PAR)
(If more space is needed, use reverse and identify by number)
| 1. CONTRACT/TASK ORDER NUMBER |
| 2. CONTRACTOR |
| 3. TYPE OF SERVICES |
4. QUALITY ASSURANCE PERSONNEL (COR) SIGNATURE AND DATE
| 5. COR PHONE |
| 6. SUSPENSE DATE |
I. PERFORMANCE
7. FORMCHECKBOX
DEFICIENCY (CHECK ALL BOXES THAT APPLY)
FORMCHECKBOX
NEW
FORMCHECKBOX
REPEAT
FORMCHECKBOX
NO DEFICIENCY NOTED
8. SERVICES SUMMARY or PWS PARAGRAPH ITEM REVIEWED
| 9. BRIEF DESCRIPTION OF DEFICIENCY (IF DEFICIENCY BOX WAS CHECKED) |
| 10. DETAILED PERFORMANCE ASSESSMENT |
II. CONTRACTOR VALIDATION
11. CONTRACTOR REPRESENTATIVE FORMCHECKBOX
CONCUR FORMCHECKBOX
NON-CONCUR
12. CORRECTIVE ACTION ESTIMATED COMPLETION DATE
13. CONTRACTOR REPRESENTATIVE CORRECTIVE ACTION AND PREVENTION OF RECURRENCE OR REASON FOR NON-CONCURRENCE OF COR CITED DEFICIENCY
III. ACTION CORRECTED
14. FORMCHECKBOX
CONCUR FORMCHECKBOX
NON-CONCUR COR SIGNATURE AND DATE
15. COR REMARKS (REQUIRED)
6. CONTRACTOR REPRESENTATIVE REMARKS
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