Attachment 1 - PWS 20200303.pdf

PERFORMANCE WORK STATEMENT

FOR

BOILER/WATER HEATER MAINTENANCE

AT

JOINT BASE ELMENDORF-RICHARDSON (JBER)

ALASKA

ELMENDORF AFB ONLY

2 March 2020

Boiler/Water Heater Maintenance Table of Contents

1.0 SECTION I – DESCRIPTION OF SERVICES

1.1 General Overview Page 3

1.2 Mission Page 3

1.3 Scope Page 3

1.4 Inherently Governmental Functions Page 3

1.5 Basic Services Page 4

1.6 Special Projects Page 9

2.0 SECTION II – SERVICE SUMMARY

2.1 Performance Evaluation Page 10

2.2 Service Summary Page 10

2.3 Quality Control (QC) Page 11

2.4 Quality Assurance (QA) Page 11

2.5 Surveillance Methods Page 12

2.6 Periodic Progress Meetings Page 12

3.0 SECTION III – GOVERNMENT FURNISHED SERVICES

3.1 Government Furnished Services Page 13

3.2 Government Furnished Facilities/Real Property Page 13

3.3 Government Furnished Equipment Page 13

3.4 Government Furnished Materials Page 13

4.0 SECTION IV – GENERAL INFORMATION

4.1 Recognized Holidays Page 14

4.2 Contract Performance Page 14

4.3 Proprietary Data & Organizational Conflict of Interest Page 15

4.4 Security Requirements Page 16

4.5 Key Control Page 16

4.6 Multi-Functional Team (MFT) Page 16

4.7 Contractor Furnished Property and Services Page 17

5.0 SECTION V – APPENDICES & EXHIBITS

Appendix 1 Applicable Publications and Forms Page 21 Appendix 2 Deliverables Page 22 Appendix 3 Workload Data Page 24 Appendix 4 Special Project Form Page 58

SECTION I

1.0 DESCRIPTION OF SERVICES

1.1 General Overview. This is a non-personal services contract to provide maintenance for boilers, water heaters with power burners, gas fired unit heaters/furnace systems, infrared heaters, and their associated components on JBER-Elmendorf (JBER-E), Alaska.

1.1.1 Overview Description of Services/Introduction. The Contractor shall provide all management, personnel, vehicles, equipment, supplies, tools, materials, supervision, and other items and non-personal services necessary to perform Boiler Maintenance and repair as defined in this Performance Work Statement (PWS). This includes the planning, coordination, and surveillance of the activities necessary to ensure disciplined work performance and timely resource application to accomplish all work tasks performed under this contract. The Contractor shall be responsible for implementing and maintaining a management control system to plan, organize, direct, and control all activities under this contract.

1.2 Mission/Location. The mission of JBER is to train and equip its forces to deploy rapidly in support of combat operations and other operations worldwide and provide installation support for JBER-E. JBER-E is located in South Central Alaska and has contiguous boundaries with both the Municipality of Anchorage and Cook Inlet/Knik Arm. JBER is accessible via Ted Stevens International Airport located approximately 20 miles from the main gate on JBER. In addition, JBER is located near the Port of Anchorage, is accessible via the Alaska Railroad and may be reached via the Glenn Highway and Seward Highway.

1.2.1 Climate. JBER, Alaska is considered a sub-Arctic environment. Temperatures begin to fall in September with snow becoming more frequent in October. Winter conditions exist from October to April when streams and lakes are frozen. Temperatures steadily decrease into January when the highs are -10 to 20 degrees Fahrenheit and lows are near -20 degrees Fahrenheit with associated wind chills. The coldest weather is normally in January, when very cold days have high temperatures below zero. Cold days generally have clear skies and calm winds. Mild days do occur with temperatures in the 30s, but with mild weather comes the possibility of very strong winds with wind speeds up to 120 miles per hour. Most winter precipitation comes in the form of snow, but rain may occur and may cause icing issues. Annual snowfall averages vary from about 70 inches to about 90 inches. Freezing rain and ice fog is common.

Daylight varies from about 19 hours in late June to six (6) hours in late December with 12 hours of daylight occurring in late September and late March.

1.3 Scope. The Contractor shall perform Preventive Maintenance (PM), Corrective Maintenance (CM), Emergency Corrective Maintenance (ECM), and inspections of boilers, water heaters with power burners, gas fired unit heaters/furnace systems, infrared heaters, and their associated components. The estimated quantities of work are listed in Appendix 4, Workload Data. The Contractor shall provide and maintain a quality control program that shall assure all services conform to the standards and specifications in this PWS. The Contractor shall perform all planning, coordination, surveillance and inspections of the activities necessary to ensure disciplined work performance and timely resources to accomplish all work tasks performed under this contract. The Contractor shall be responsible for maintaining communications with the Contracting Officer (CO) and the Contracting Officer Representative (COR), and to immediately notify both the CO and the COR of any problems that would prevent timely performance of this contract.

1.4 Inherently Governmental Functions. The Contractor shall not perform inherently governmental functions as defined in FAR Subpart 7.5 in relationship to this PWS.

1.5 Basic Services. The Contractor shall perform maintenance on boilers, water heaters, gas fired unit heaters/furnace systems, infrared heaters, and their associated components. The Contractor shall ensure that all equipment and components are fully functional and operational at all times in accordance with (IAW) Air Force Instruction (AFI) 32-1068, Heating Systems and Unfired Pressure Vessels, and AFI 32- 1054, Corrosion Control, para. 4.5, Industrial Water Treatment (IWT), and the manufacturer’s specifications. The Contractor's work shall include all planning, programming, administration, supervision, quality control, and management necessary to provide services IAW all applicable Federal, State and local laws, policies, procedures, regulations, codes, and directives. The Contractor shall update boiler software or drivers as required. The Contractor shall perform all administrative services necessary to maintain and provide accurate supply, quality control, financial control, and maintain records, and files.

The Contractor shall format reports and maintain appropriate databases for input into Air Force Civil Engineer Work Management Systems. The Contractor shall prepare and provide required reports, compile historical data, and submit necessary information as specified in this PWS. The Contractor shall coordinate directives, job priorities, suspense dates, and schedules with the following offices: 673 CONS (CO), 773 CES COR(s), Safety and Environmental Departments, and/or other offices as required in this PWS or as required by the CO, to include the following:

• The Contractor shall be responsible for items identified in the workload data to include the first boiler make-up shutoff valve downstream of the domestic water supply and all associated piping, gas and flue pipes, condensate drain lines, neutralizers, boiler main condensate station, boiler make up lines, supply and return lines to include shutoff valves on the boiler loop. Additionally, the Contractor shall be responsible, where applicable, for water softeners, humidifiers, chemical feeders and lines, as well as glycol/hot water boiler loop, condensate and boiler circulating pumps, circulation pumps outlet, heat exchangers, sump pumps, backflow preventers, and outlet valves on Steam Headers. The Contractor shall not be responsible for the replacement of the full boiler.

• At any time during contract performance, the Contractor may voluntarily submit a proposal for additional work they believe would result in reducing the overall projected contract cost and/or the both parties would share in any savings. The voluntary proposal may include replacement of boilers at the Contractor's discretion. At a minimum, the proposal will contain elements of acquisition savings, collateral savings, net acquisition savings, and sharing period as defined below. The proposal must be coordinated with the contracting officer and a determination shall be rendered and provided to the contractor.

- Acquisition Savings: Instant, concurrent or future savings resulting from the application of a contractor’s proposed initiatives.

- Collateral Savings: Measureable net reductions resulting from the contractor’s proposal in the agency’s overall projected collateral costs, exclusive of acquisition savings, whether or not the acquisition cost changes.

- Net Acquisition Savings: Total acquisition savings including instant, concurrent and future contract savings, minus the Government costs.

- Sharing Period: Period beginning with the application of the contractor’s proposed initiatives and ending at a calendar date or event as determined by the Contracting Officer (i.e. contract performance period(s)).

-The Contractor shall not install any wireless and/or bluetooth capable devices.

• The Contractor shall perform maintenance on in-floor blow-down sump pumps where installed.

• The Contractor shall perform maintenance on mechanical room make-up air dampers and ventilators where installed.

• The Contractor shall perform maintenance of on-board controllers and sensors associated with boiler controls to ensure compatibility between existing and new boilers.

• The contractor is also responsible for the removal of hoar frost from boiler and furnace make up air in takes, filters, and exhaust when related to the equipment they maintain.

• The Contractor shall respond to all boiler failure indicator light calls, to include maintaining the boiler failure indicator light system at locations defined in the workload data.

• All equipment assigned by the workload data shall be labeled with the Contractor’s company name.

• The Contractor shall maintain log books located in mechanical rooms.

• The Contractor shall provide support and assistance (start/stop boilers, coordinate schedules, etc.)

as needed for work performed by the Government or other Contractors i.e. stack analysis, burner replacements or boiler control upgrades. The Government conducts a short notice third party Pressure Vessel Inspection (PVI) annually. The Contractor shall support and assist the inspection team for the duration of the inspection process.

• The Contractor shall perform annual backflow inspection and testing associated with the boiler and auxiliary equipment they maintain. The Contractor shall input test results in GeoBase. 773 CES WFSM shop will provide training for GeoBase.

• The Contractor shall perform Flue Gas Stack Analysis annually during operating period of October thru March on all oil and gas fired equipment, correction or adjustments shall be made as required per analysis read per each unit to maintain effiency of the equipment. All test equipment shall be calibrated and certified annually to ensure accurate, reliable readings, and to maintain air quality. Analysis results shall be loaded into the Air Program Information Management System (APIMS) IAW AFI 32-7040. The 773 CES HVAC shop will provide training to APIMS.

• In the event of a heat outage, the Contractor shall provide temporary heat to prevent interruption of mission or property damage.

• The Contractor shall provide a report to the COR that lists the complete inventory and status of all equipment at the end of each contract/option year. The report shall mirror and update the workload data in Appendix 3.

1.5.1 Emergency Corrective Maintenance (ECM). Also see Appendix One for definition. ECM is “a work task required to eliminate an emergency condition that is detrimental to the mission, reduces operational effectiveness or endangers life, health or safety.” Work shall continue until the emergency condition is resolved or has been mitigated. Response time for emergency work is within one hour after notification during normal duty times as defined in para. 4.1.1 and two hours for non-duty times.

Notification will be by most expeditious means to the Contractor POC by phone or radio or other designated alternate means. Once started, work shall continue until the emergency is mitigated or fixed.

Emergency work task shall be completed in NexGen IAW 1.5.4.1 within 24 hours of task notification.

1.5.2 Preventive Maintenance (PM). PM is work scheduled and completed at a regularly reoccurring interval to systematic inspection, detection, and correction of incipient failures either before they occur or before they develop into major defects. Monthly PM and annual PM shall be completed in the scheduled month.

Maintenance, including tests, measurements, adjustments, and parts replacement, performed specifically to prevent faults from occurring. The primary goal of maintenance is to avoid or mitigate the consequences of failure of equipment. The Contractor shall document each PM service at the worksite by updating a Contractor furnished logbook of the system or components being serviced, inspected or tested.

At a minimum, the log shall contain the asset number, the type of inspection and/or the test performed, and the Contractor’s signature.

• Due to hard water conditions at JBER, the Contractor shall conduct chemical condensate water analysis on the first and fifteenth of each month for all steam boilers; add chemicals as needed to maintain boiler chemistry, IAW manufacturer specifications, and industrial standards.

o The Contractor shall file the chemical condensate water analysis results and make them available for inspection by the COR.

o The chemical condensate water analysis file will remain property of the Government.

The Contractor shall surrender the files to the Government at the end of the contract.

• Due to hard water conditions at JBER, the Contractor shall access and clean steam boiler sections for debris and sediment build up as part of the annual PM process.

• The Contractor shall perform functional testing in accordance with ASME CSD-1, Controls and Safety Devices for Automatically Fired Boilers, as part of annual PM.

o The Contractor shall submit the CSD-1 to the COR.

o The COR will file the CSD-1 safety inspection results in JAM.

• The Contractor shall comply with AFI 32-1068 to include Minimum Boiler Attendance and Unfired Pressure Vessel Inspection Requirement (UPV) reference for assigned air compressor(s).

1.5.2.1 The Contractor shall provide manpower for minimum frequency for technicians to attend (check and adjust control settings during operation) boilers and hot water generators, based on heating plant capacity (combination of all units used to produce heat that is transmitted through distribution system to a building or group of buildings) and operating pressure and is applicable to all types of fuel sources IAW AFI 32-1068, para 3.5 and Table 3.1, Minimum Boiler Attendance, for assigned equipment.

Heating Medium

Total Boiler Capacity1

Operating Pressure and Temperature

Frequency of Attendance2

Log Required

Low Temp Water (LTW)

Under 5,000,000 Btu/h

Under 30 psig 250 °F Max

Once per month when operating

No

Low Temp Water (LTW)

5,000,000 Btu/h or greater

Under 30 psig 250 °F Max

Once per 24 hour period during operation

No

Medium Temp Water (MTW)

Under 5,000,000 Btu/h

30–160 psig 250–350 °F

Once per 8-hour shift during operation

No

Medium Temp Water (MTW)

5,000,000 Btu/h to 30,000,000 Btu/h

30–160 psig 250–350 °F

Twice per 8-hour shift during operation

No

Medium Temp Water (MTW)

Over 30,000,000 to 100,000,000 Btu/h

30–160 psig 250–350 °F

Constant attendance by one person per 8-hour shift

No

Medium Temp Water (MTW)

Over 100,000,000 Btu/h

30–160 psig 250–350 °F

Constant attendance by two people per 8-hour shift

No

High Temp Water (HTW)

Under 30,000,000 Btu/h

Over 160 psig Over 350 °F

Twice per 8-hour shift during operation

Yes

High Temp Water (HTW)

30,000,000 Btu/h or greater

Over 160 psig Over 350 °F

Constant attendance by two people per 8-hour shift

Yes

Low Pressure Steam (LPS)

Under 1,000,000 Btu/h

Under 15 psig 212–250 °F

Once every week during operation

No

Low Pressure Steam (LPS)

1,000,000 Btu/h to 5,000,000 Btu/h

Under 15 psig 212–250 °F

Twice per week during operation

No

Low Pressure Steam (LPS)

Over 5,000,000 Btu/h

Under 15 psig 212–250 °F

Once per 24 hour period during operation

Yes

High Pressure Steam (HPS)

Under 5,000,000 Btu/h

Over 15 psig Over 250 °F

Once per 8-hour shift during operation

Yes

High Pressure Steam (HPS)

5,000,000 Btu/h to 30,000,000 Btu/h

Over 15 psig Over 250 °F

Twice per 8-hour shift during operation

Yes

High Pressure Steam (HPS)

Over 30,000,000 Btu/h to 100,000,000 Btu/h

Over 15 psig Over 250 °F

Constant attendance by two people per 8-hour shift

Yes

High Pressure Steam (HPS)

Over 100,000,000 Btu/h

Over 15 psig Over 250 °F

Constant attendance by two people per 8-hour shift

Yes

1.5.2.2 The Contractor shall document minimum attendance performance in mechanical room log book.

1.5.2.2.1 Log books are official government records and should be maintained in good condition at all times. All work performed on the equipment will be documented in this log at the end of the work day.

Log’s shall be kept with the equipment until rendered to the government

1.5.2.3 The Contractor shall inspect boilers and UPVs IAW AFI 32-1068, Attachment 2 and Appendix 2.

These inspections shall be performed by a qualified inspector.

1.5.2.4 Seasonal Boiler Shutdown/Restart. The Contractor shall follow local directions provided by the CORs as to how and when to proceed with the seasonal shutdown/restart of boilers.

1.5.3 Work Task: The Contractor shall start work within twelve (12) hours of notification to accomplish a work task. Work tasks shall be completed within seven (7) calendar days of notification or within seven

(7) calendar days after receipt of materials by the Contractor.

1.5.4 Work Request Protocol. The 773 CES/CSU will receive, initiate and prioritize in NexGen IT Corrective Maintenance work tasks and act as liaison between the Contractor and the customer receiving the service. Timelines for completion of services are outlined in Paragraphs 1.5.1 and 1.5.3.

1.5.4.1.Work tasks and PM tasks will be issue to the Contractor through NexGen IT. The Contractor shall completed tasks, report labor hours, parts and materials used, and resolution description for each task through NexGen IT.

1.5.5 Computer Maintenance Management System (CMMS). USAF uses NexGen as its CMMS. It can be accessed through any computer with a common access card (CAC) reader. The Contractor shall update NexGen IT as a CMMS to capture facility data required by the government. The data captured in NexGen IT will be used by the Government as a source document for the Contractor’s performance of the contract. Data accumulated in the performance of the contract shall remain the property of the Government.

1.5.5.1 Systems Access Authorization Request (SAAR) Requirements. The Contractor shall submit a separate DD Form 2875 (SAAR) for each platform requiring access.

1.5.6 Acceptable Levels of Performance. The standards below qualitatively serve to help describe the acceptable level of performance to be accomplished in this contract. The standards listed below pertain to all work performed under this contract. All jobs shall be performed by experienced tradesmen and proper tools/methods shall be used consistent with industry standards.

• Timeliness - The Government will evaluate timeliness of Contractor performance in accordance with this PWS, para 1.5.3.

• Job preparation – The Contractor shall be responsible for planning equipment and material requirements; obtaining proper tools, materials, and equipment; setting up to begin work; cleaning and storing tools and equipment; cleaning up the job site; and assessing all work and costs associated with receiving, planning, and performing a job assignment, so that quality work will be accomplished without excess cost and with minimal impact on federal personnel to the extent possible.

• Work Site Clean Up – The Contractor shall remove from the work site waste material and by-products resulting from work performed. Contractor shall include but not limited to wipe down equipment, sweep/mop floors, pick up debris, secure cabinets, and replace fasteners

• Material Quality – The Contractor shall provide new components that match or exceed existing components both in manufacture and quality when replacement is required.

• Workmanship – The end product shall have a professional appearance, ensure functional capability, and preserve the Government’s investment.

• Reference Codes – Work shall be accomplished IAW mandatory publications, manufacturers’ specifications/industry standards, applicable regulations and National, State, Local or Municipal Building Codes. When multiple references exist, the more stringent standard shall apply.

• Safety – The Contractor shall comply with OSHA safety standards, State and Federal regulations to include but not limited to confined space, hot work permit, and lock out tag out.

• Cost Effectiveness – The Contractor shall investigate and determine if corrective maintenance services are covered under an existing warranty. In addition, the Contractor shall investigate the feasibility of rebuilding components and parts to like new condition rather than simply replacing the item in kind.

• Documentation – The Contractor shall maintain a database of all work accomplished in performance of this contract to include employee names notating work performed PM and CM, labor hours worked, and materials consumed. Contractor documentation shall be kept current and compatible with current and future versions of the Computer Maintenance Management System (CMMS) used by 773 CES. Database shall be surrendered to the Government, in Excel format, at end of the Contract. Details of software will be discussed at post award.

1.5.7 Completed Job. The job shall be accepted as complete and can be invoiced when the area meets the acceptable levels of performance as summarized below:

• A system or component is returned from a state of disrepair to full operational status, all clean-up is completed, any damage caused by the maintenance is also repaired and the facility is returned to its original or better state.

• The Contractor shall perform job site cleanup, salvage usable material, remove and dispose of dirt, trash, scrap and debris.

• Coordination with 773 Energy Management Control System shop and HVAC shop for shut down and startup of equipment in performance of the PWS.

• The contractor shall support the shut down and startup of equipment they maintain if required by another trade

• The work shall be accomplished IAW mandatory publications, manufacturer’s specifications and industry standards, applicable regulations, and Building Codes.

1.6 Special Projects (SPs). Contractor shall provide all management, administrative support, supervision, personnel, equipment, tools, material, and/or services necessary to perform all requirements for SPs. SPs are defined as work requirements within the general scope of this contract which may include separately defined or priced line items incidental to the overall work (i.e., repair or replace boiler or internal components, etc.). Upon request of the CO, contractor shall prepare and submit a cost proposal within three (3) days for the work requested. Appendix E shall be used to submit SPs. If the Contractor identifies possible SPs, they are welcome to submit project ideas to the COR. CLIN X003 shall be reserved for SPs. Upon a request/proposal for a SP, the CO shall modify the contract to insert CLIN X003 as the SP CLIN. A SubCLIN (SLIN) shall be added for the first SP and any additional SPs will be added as SLINs to the contract, as agreed upon.

1.6.1 Award. CO will negotiate and award all SPs over $3,000.00. 773CES/CEOES Service Contracts Supervisor is authorized to approve SPs below the $3,000.00 limit. Government reserves the right to award SP work to a third (3rd) party. COR shall update CO on all SPs awarded as needed.

1.6.2 All work accomplished under SPs shall be IAW negotiated agreements and the standards contained herein as well as trade standards, and shall be completed within the negotiated performance period. Upon completion of SPs, contractor shall notify COR for 100% inspection and acceptance.

1.6.3 Contractor shall invoice on a monthly basis as SPs are completed and accepted by the Government.

Each SP invoice shall be submitted with the original approved SP and all supporting documents including a breakdown of all parts and materials used.

SECTION II

2.0 SERVICES SUMMARY

2.1 Performance Evaluation. The purpose of the Services Summary is to define performance evaluation.

The Performance Objective (column 1) describes what the Government will survey. Performance of a service will be evaluated to determine whether or not it meets the Performance Threshold (PT) of the contract. When the PT is exceeded, the COR will document the file with a Corrective Action Report (CAR) or a Performance Assessment Report (PAR) and forward these documents to the Contracting Officer for their determination, if further action is necessary.

2.1.1 The Government will evaluate the Contractor’s performance throughout the life of the contract by appointing a representative(s) to monitor performance to ensure services are received. The Government representative will evaluate the Contractor’s performance through inspections of reports and contract services documentation. The Government may inspect each task as completed or increase the number of quality assurance inspections if deemed appropriate because of repeated failures. Likewise, the Government may decrease the number of quality assurance inspections if performance dictates.

2.2 Services Summary (SS) The Contractor service requirements are summarized into performance objectives that relate directly to mission essential items. The performance threshold briefly describes the minimum acceptable levels of service required for each requirement. The SS and the Contractor’s Quality Control Plan provide information on contract requirements, the expected level of Contractor performance and the expected method of Government surveillance and confirmation of services provided. These thresholds are critical to mission success. All inspections performed by the COR shall be rated “Acceptable or Unacceptable”. The results of the total number of inspections, accomplished during the month shall be assigned one of the following five tier ratings based on the number of inspections passed versus completed. For example, COR inspects 10 aircraft Arrivals with the following results: 8 “Acceptable” and 2 “Unacceptable”. Divide the total “Acceptable” by the total inspections (8/10=0.80) 80% for a “Satisfactory” rating. This will be the monthly rating and should be reflected in the monthly QA reports. The average of the monthly ratings will be used in determining the annual CPARS rating.

Exceptional 95-100% Very Good 90-94.99% Satisfactory 80-89.99% Marginal 75-79.99% Unsatisfactory 0-74.99%

Performance Objective

PWS

Paragraph

Performance Threshold

Method of

Surveillance

Emergency Corrective Maintenance Work. The Contractor shall perform Emergency CM Work

1.5.

1.5.1

100 % completed within the timelines listed in paragraph 1.5.1 and level of workmanship IAW PWS paragraph 1.5.5 & 1.5.6

Random Sampling, Periodic Inspection and/or Validated Customer Complaint

Preventive Maintenance. The Contractor shall perform Preventative Maintenance (PM) work.

1.5.2

100 % completed IAW PWS paragraph 1.5.2 and workmanship IAW PWS paragraph 1.5.5 & 1.5.6

Random Sampling, Periodic Inspection and/or Validated Customer Complaint

Work Task. The Contractor shall perform Scheduled Sustainment Work/Corrective Maintenance work.

1.5.3

100 % completed within the timelines listed in paragraph 1.5.3 and level of workmanship IAW PWS paragraph 1.5.5 & 1.5.6

Random Sampling, Periodic Inspection and/or Validated Customer Complaint

Deliverables Appendix 3 95 % accuracy and timeliness.

No more than 1 late report per quarter

Random Sampling, Periodic Inspection

2.3 Quality Control (QC). The Contractor shall develop and maintain a quality control program to ensure boiler maintenance services are performed in accordance with commonly accepted commercial practices and services identified in this PWS. The QC program shall be documented in a written Quality Control Plan (QCP). The program/plan shall identify a quality control inspector telephone number and email address with whom the Government can discuss quality issues. A written QCP shall be submitted to the Contracting Officer for review and feedback. The plan shall be submitted no later than 10 working days after award. Once reviewed and accepted, the QCP shall not be changed without prior review by the CO. The Contractor shall develop and implement procedures to identify and prevent defective service and/or non-performance. As a minimum, the Contractor shall develop quality control procedures addressing the Performance Objectives identified in this Services Summary section. The QCP shall specifically address the Contractor’s strategy to provide quality workmanship and continual process improvement for preventing and correcting deficiencies as required.

2.4 Quality Assurance (QA). The Government shall inspect and evaluate the Contractor’s performance to ensure services are received in accordance with requirements set forth in this PWS.

The COR will inspect by watching actual task performance, physically checking an attribute of the completed task, checking a management information report, investigating customer complaints, conferring with facility managers, or otherwise inspecting the task or its results to determine whether or not performance meets the standards contained in this PWS. The CORs will use the Contractor’s work schedule or modified version thereof to record surveillance results. Results of the surveillance then become the official Air Force record of the Contractor’s performance. When a performance threshold has not been met or Contractor performance has not been accomplished, the COR will initiate and provide the CO a Contract Discrepancy Report (CDR) for issuance to the Contractor.

2.4.1 Multi-Functional Team (MFT). A MFT will be established IAW AFI 63-138 consisting of the Contract Manager with the Contracting Officer, Contract Administrator, COR, QA Personnel, and other Government personnel. The team will establish how often meetings are needed based on contract complexity. The Contractor may request a meeting with the Contracting Officer when the Contractor believes such a meeting is necessary. If the Contracting Officer or Contract Administrator deems necessary, written minutes of any such meetings shall be recorded by the Contract Administrator in the contract file, signed by the Project Manager and the Contracting Officer or Contract Administrator. If the Contractor does not concur with any portion of the minutes, such nonoccurrence shall be provided in writing to the Contracting Officer within 10 calendar days following receipt of the minutes.

2.4.2 Failing to meet the performance threshold as outlined in the SS for any of these performance objectives in any combination for any two or more consecutive or non-consecutive months during a contract year may result in a warning or letter of concern from the CO.

2.4.3 All remedies for service not meeting the thresholds in the SS, above, will be in accordance with FAR clause 52.212-4 (a), Contract Terms and Conditions - Commercial Items, Inspection/Acceptance.

2.5 Surveillance Methods. The Government will surveil Contractor performance using the methods listed below:

2.5.1 Periodic Surveillance. This method requires the COR to employ a “spot check” style of evaluation(s) based on the Contractor’s schedule. Periodic surveillance will be conducted and may be adjusted, based on quality trends. Any unsatisfactory inspection (defect) result will be recorded, and the Contractor shall re-perform the service after notification by the COR within 24 hours.

2.5.2 Random Sampling: This method requires the COR to utilize the total number of completed work orders to determine sample lot size to determine the acceptability of the entire lot. Re-work required by inadequate maintenance shall be performed within 24 hours.

2.5.3 Customer Complaints. The COR will receive and investigate customer complaints. The COR will initially validate customer complaints. The Contracting Officer shall make final determination of the validity of customer complaint(s) in cases of disagreement between the COR and the Contractor. Validated customer complaints shall be re-performed within 24 hours of notification.

2.6 Periodic Progress Meetings. The CO, Functional Commander, COR, other Government personnel as appropriate, and the Contractor shall periodically meet to discuss the Contractor’s performance. The following issues shall be discussed: opportunities to improve the contract, any modifications required of the contract, unsatisfactory inspections and trends against each performance objective observed, positive performance, and steps taken by the Contractor to prevent unsatisfactory occurrences in the future. The Contractor shall provide a summation of unsatisfactory inspections and customer complaints and provide insight into any identified trends. The Contractor may request a meeting with the CO. The minutes of these meetings will be signed by the CO and any other individuals deemed appropriate, and distributed to the functional area and the Contractor. Should the Contractor not concur with the minutes, the Contractor shall provide a written notification to the CO identifying areas of non-concurrence for resolution within five (5) calendar days.

SECTION III

3.0 GOVERNMENT FURNISHED SERVICES

3.1 Government Furnished Services. The Government will provide the following limited services:

emergency medical, security, and access to information.

3.2 Security Police and Fire Protection. The Contractor shall dial 911 in the event of a fire, police or medical emergency.

3.3 Government-Furnished Facilities/Real Property. Except for providing access to those facilities housing boilers and associated equipment upon which maintenance and service is to be performed, the Government will not provide any facilities for the performance of this contract.

3.4 Keys. The Government will provide the Contractor with marked keys for access to facilities where work is required in the performance of this contract.

3.5 Government Furnished Equipment. The Government will not provide any equipment for the performance of this contract.

3.6 Utilities. The Government will provide all electricity, water and sewage at no additional cost to the Contractor. The Contractor shall instruct employees in utilities conservation practices. The Contractor shall be responsible for operating under conditions that preclude the waste of utilities, which include turning off the water faucets or valves after using the required amount to accomplish requirements under this PWS.

SECTION IV

4.0 GENERAL INFORMATION

4.1 Recognized Holidays

The Contractor is required to perform emergency services on holidays.

New Year’s Day Labor Day Martin Luther King Jr.’s Birthday Columbus Day President’s Day Veterans Day Memorial Day Thanksgiving Day Independence Day Christmas Day Good Friday*

If the holiday falls on a Saturday, it will be observed on the preceding Friday. If the holiday falls on Sunday, it will be observed on the following Monday.

*Good Friday is not observed as a federal holiday. The Contractor shall notify the CO/COR in writing no less than one week in advance if they elect to observe this holiday.

4.1.1 Hours of Operation. Normal business hours on JBER are 0730 to 1630 Monday thru Friday except Federal holidays or when the Government facility is closed due to local or national emergencies, administrative closings, or similar Government-directed facility closings.

4.2 Contract Performance. All Contractor personnel shall abide by all rules, regulations, and guidelines of JBER.

4.2.1 Contract Point of Contact (POC). The Contractor shall provide a POC and alternate(s) who are knowledgeable about services and base operations. The Contractor shall submit the name, email address, and telephone number of the POC and alternates to the CO two (2) business days after the contract award date. The list shall be kept current throughout the life of the contract; both the CO and COR must be notified of any changes within 24 hours of their occurrence. The Contractor POC and alternate(s) shall have full authority to act for the Contractor on all contract matters relating to daily operation of this contract, shall be available within two (2) hours to meet in person on the installation with Government personnel designated by the CO to discuss problem areas, and shall be able to read, write, and speak English. The POC shall be available to provide status on emergency work requests 24 hours per day.

4.2.2 Contractor Employees. The Contractor shall be responsible for the performance and conduct of Contractor and sub-Contractor personnel at all times. All personnel shall be legally authorized to work in the United States and shall be able to read, write, and speak English. The Contractor shall only employ lawfully employable individuals in the United States. Personnel absences at any time shall not constitute an excuse for non-performance under this contract.

4.2.3 Personnel Roster. The Contractor shall provide a personnel roster consisting of names and other pertinent personnel data to the requiring activity for the purposes of 100% accountability real-world and exercise situations. The personnel roster shall be updated as individuals are removed and added.

4.2.4 Alcohol/ Drug Use/Smoking. The consumption of alcoholic beverages or illegal drugs, while on duty, by Contractor personnel is strictly forbidden. The Contractor shall immediately remove any employee who is under the influence of alcohol or illegal drugs. Smoking shall be allowed in designated areas only. Smokers shall follow all rules/procedures/guidelines of JBER.

4.2.5 Identification of Contractor Employees. All contract personnel attending meetings, answering Government telephones, and working in other situations where their Contractor status is not obvious to third parties are required to identify themselves as Contractor employees to avoid creating an impression in the minds of members of the public that they are Government officials. They must also ensure that all documents or reports produced by Contractors are suitably marked as Contractor products or that Contractor participation is appropriately disclosed. Contractor’s identification must be easily recognized.

This shall be accomplished by wearing distinctive clothing bearing the name of the company and/or by wearing badges that contain the company name and employee name.

4.2.6 Appearance. Due to potential interaction with Distinguished Visitors (DV), Contractor personnel shall present a neat appearance. The Contractor’s uniform must be easily recognized. This shall be accomplished by wearing distinctive clothing bearing the name of the company and by wearing badges that contain company and employee name.

4.2.7 Contractor Qualifications/Certifications. The Contractor shall utilize employees possessing adequate training, skills, knowledge, and certifications to perform the requirements of this contract. All certification and licensing requirements by Federal, State, and local agencies shall be complied with at the Contractor's expense. Proof of certifications shall be provided upon request of government. The Contractor shall provide at least a minimum number of journeyman level positions in each trade as needed to accomplish work performed in this contract. There shall be, at a minimum, one journeyman for each trade providing supervision and training. The Contractor shall ensure that all personnel who routinely handle Hazardous Materials (HAZMAT) or wastes have Hazardous Waste (HAZWASTE) Operator (HAZWOPER) spill response, awareness certification to the qualified technician level IAW the provisions of 40 CFR, Parts 260-266.

• Contractor shall provide all training, tools and test equipment to perform Permitted Confined Space Entry. Building 6326 is a confined space entry facility.

4.2.8 Employee Training. The Contractor shall provide all training required to its employees to meet requirements of the PWS unless otherwise specified within the PWS or as otherwise approved by the CO.

4.3 Proprietary Data & Organizational Conflict of Interest

4.3.1 Access To and Protection of Proprietary Information. The Contractor agrees that, to the extent it receives or is given access to proprietary data, trade secrets, or other confidential or privileged technical, business, or financial information (hereinafter referred to as “proprietary data”) under this contract, it shall treat such information in accordance with any restrictions imposed on such information. The Contractor further agrees to enter into a written agreement for the protection of the proprietary data of others and to exercise diligent effort to protect such proprietary data from unauthorized use or disclosure.

4.3.2 Subcontracts. The Contractor shall include the language in paragraphs 4.3.1 and 4.3.2 in consulting agreements and subcontracts of all tiers. The terms “contract,” “Contractor,” and “Contracting Officer,” will be appropriately modified to preserve the Government’s rights.

4.3.3 Disclosures. If the Contractor discovers an organizational conflict of interest or potential conflict of interest as contemplated by FAR Subpart 9.5 before or after award, a prompt and full disclosure shall immediately be made in writing (before award if applicable) to the Contracting Officer. This disclosure shall include a description of the action the Contractor has taken or proposes to take in order to avoid or mitigate such conflicts.

4.4 Security Requirements. The Contractor shall abide by JBER security requirements.

4.4.1 Physical Security. The Contractor is responsible for safeguarding all Government equipment, information and property provided for Contractor use. At the close of each work period, Government facilities, equipment, and materials shall be secured.

4.4.2 Manpower Reporting. The Contractor shall report ALL Contractor labor hours (including sub Contractor labor hours) required for performance of services provided under this contract via a secure data collection site. The Contractor is required to completely fill in all required data fields at http://www.ecmra.mil. The Contractor is required to report inputs for labor executed during the period of performance during each Government fiscal year (FY), which runs from 1 October through 30 September.

While inputs may be reported at any time during the FY, all data for the FY shall be reported no later than 31 October of the following fiscal year.

4.5 Key Control

4.5.1 Procedures. The Contractor shall establish and implement methods of making sure all keys/key cards that the Government issues to Contractor employees are not lost or misplaced and are not used by unauthorized persons. NOTE: All references to keys include key cards. Keys issued to the Contractor by the Government shall not be duplicated. The Contractor shall prohibit the opening of locked areas by Contractor employees to permit entrance of persons other than Contractor employees engaged in the performance of assigned work in those areas, or personnel authorized entrance by the Contracting Officer.

All badges and keys issued to the Contractor shall be returned to COR at the end of Contract or when no longer required.

4.5.2 Lost Keys. The Contractor shall report lost keys to the CORs within 24 hours after discovery. The Government will replace or re-core the affected lock(s). The Government average cost to replace or re-core the lock(s) is $327 per lock and this amount will be deducted from the monthly payment due the Contractor if this occurs.

4.5.3 Government Personnel. The Government retains the option to assign military and/or civilian representatives at all contracted sites as deemed necessary for reasons such as to receive training, to assist in contingency efforts at a site, or to evaluate site performance (not inclusive). The presence of military and/or civilian personnel shall in no way diminish the Contractor’s responsibility to provide the services specified in this PWS.

4.6 Contractor Furnished Property (CFP) and Services. Except for those items or services specifically stated to be Government-furnished in Section III and any Appendixes, the Contractor shall furnish everything required to perform this contract IAW all of its terms. All CFP shall be marked clearly and permanently with the Contractor's name or company logo for ready identification. Contractor vehicles shall be clearly identified with the Contractor’s name and telephone number. The Contractor shall be responsible for ensuring that all Contractor owned vehicles are properly licensed, insured and registered IAW state, local and installation regulations.

http://www.ecmra.mil/

4.7 Acquiring Supplies and Materials. The Contractor shall be responsible for providing, maintaining, storing and tracking all materials, tools, cleaning and any other types of administrative supplies required for performance of the contract.

4.7.1 Data Rights. The Government has unlimited rights to all documents/material produced under this contract. All documents and materials, to include the source code of any software, produced under this contract shall be Government owned and are the property of the Government with all rights and privileges of ownership/copyright belonging exclusively to the Government. These documents and materials may not be used or sold by the Contractor without written permission from the CO and surrendered to the Government at the end of Contract.

4.7.2 Environmental Protection. The Contractor shall comply with all applicable Federal, state and local laws, regulations and standards that are applicable to Contractor’s activities in performance of this PWS.

4.7.2.1 Spill Response. The Contractor is responsible to report and promptly clean up all spills in a manner consistent with current environmental regulations, JBER OPLAN 19-3 Environmental Management Plan, and JBER Alaska Storm Water Management Plan. The Contractor shall contact CO and COR at every occurrence. In the event that it is necessary to utilize Government material, equipment, or personnel to clean up a Contractor-caused spill, the Contractor shall be required to reimburse the Government for all associated costs.

4.7.2.2 Hazardous Materials. Prior to use, the Contractor shall provide the Base Hazardous Material (HAZMART) Pharmacy and base environmental office, through the Contracting Officer, a list of all hazardous materials the Contractor brings onto Government property. The Contractor shall submit an AF Form 3952, Chemical Hazardous Material Request Authorization Form, along with a Safety Data Sheet (SDS) for each Hazardous Chemical used in the performance of this contract. The purpose of the inventory is to provide information to JBER for Emergency Planning and Community Right-to-Know Act (EPCRA) reporting. The Contractor shall also comply with provisions of the Emergency Planning and Community Right-to-Know Act of 1986 (EPCRA) (42 U.S.C. 11001-11050), and the Pollution Prevention Act of 1990 (PPA) (42 U.S.C. 13101-13109).

4.7.3 Permits. The Contractor shall be solely responsible for obtaining, at its cost and expense, any environmental permits required for its operations under the contract, independent of any existing permits held by the Government. Any and all environmental permits required for any of the Contractor’s operations or activities are subject to prior approval by CORs. The Contractor acknowledges that the Government will not consent to being named a secondary discharger or co-permittee for any operations or activities of the Contractor under the contract.

4.7.4 Right to Inspect. The Government’s rights under this contract specifically include the right for Government officials to inspect, upon reasonable notice, the work site for compliance with environmental, safety and occupational health laws and regulations, whether or not the Government is responsible for enforcing them. Such inspections are without prejudice to the right of duly constituted enforcement officials to make such inspections.

4.7.5 Audit. This contract may be subject to audit by any and all cognizant Government agencies. The Contractor shall make available to such agencies all records that it maintains with respect to this contract.

4.7.6 Fire Prevention. The Contractor shall take all necessary precautions to prevent fires in any of the facilities where work is being performed under this contract. In the event fires do occur, the Contractor shall immediately notify the Base Fire Department at 911 from a base phone. If calling from a cell phone, the caller must notify 911 dispatch that the fire is located on JBER and the call must be transferred to the Base Fire Department. The Contractor shall then notify the CO/CORs.

4.7.7 Freedom of Information Act (FOIA). All official Government records affected by this contract are subject to the provisions of the FOIA (5 U.S.C. 552/DoD 5400.7-R, DoD Freedom of Information Act Program, AF Supplement). Any request received by the Contractor for access/release of information from these records to the public (including Government/Contractor employees acting as private citizens), whether oral or in writing, shall be immediately brought to the attention of the CO for forwarding to the PACAF FOIA Manager to ensure proper processing and compliance with the Act.

4.7.8 For Official Use Only (FOUO). The Contractor shall comply with DoD regulation 5200.01 Vol 1, DoD Information Security Program and Protection. This regulation sets policy and procedures for the disclosure of records to the public and for marking, handling, transmitting, and safeguarding FOUO material.

4.7.9 Notification of Debarment/Suspension Status.