Attachment 0008 - Performance Assessment Questionnaire.docx
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- MNG Medical, Dental, & Vision Insurance
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About this file
The file is a Performance Assessment Questionnaire used by the US Army Contracting Command - Rock Island to evaluate past performance for RFP W519TC25RA016, which involves Medical, Dental, and Vision Insurance for Ministry of the National Guard (MNG) Students/Dependents. The document is designed to collect detailed performance feedback from previous contract points of contact, with respondents rating contractors across four key performance areas: compliance with specifications, project management effectiveness, timeliness of performance, and commitment to customer satisfaction.
The questionnaire requires comprehensive documentation, with respondents asked to provide rationales for their ratings using a four-tier confidence scale ranging from "Substantial Confidence" to "No Confidence". Completed assessments must be submitted within 15 days of receipt to holly.a.gibbs3.civ@army.mil and olivia.k.carroll2.civ@army.mil. The performance evaluation is specifically related to contracts within the North American Industry Classification System (NAICS) code 524114, and will be used to support the competitive source selection process for the insurance contract.
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Text version
Performance Assessment Questionnaire – Cover Letter
UNCLASSIFIED
DEPARTMENT OF THE ARMY
ARMY CONTRACTING COMMAND – ROCK ISLAND
3055 RODMAN AVENUE
ROCK ISLAND, IL 61299-8000
SUBJECT: Offeror Past Performance Assessment in Support of Request for Proposal (RFP) W519TC25RA016
Dear Sir/Ma’am, The US Army Contracting Command – Rock Island is currently conducting a competitive source selection to evaluate offerors on the subject RFP. As part of this evaluation, we have requested that the offerors provide information about their past performance on recent and relevant federal, state, or local government or commercial contracts as compared to the North American Industry Classification System [NAICS] 524114. You have been identified as the point of contact cited on the enclosure.
Your assessment of their performance is extremely valuable to our evaluation. Please complete the enclosure and return to the US Army Contracting Command – Rock Island, no later than 15 days after receipt of request. Submit your completed questionnaire to holly.a.gibbs3.civ@army.mil and olivia.k.carroll2.civ@army.mil.
Your cooperation is greatly appreciated. Questions may be directed to the undersigned at holly.a.gibbs3.civ@army.mil.
Sincerely, Holly A. Gibbs Contracting Officer
Performance Assessment Questionnaire
Please provide your candid responses. The information that you provide will be used in the awarding of federal contracts. Therefore, it is important that your information be as factual, accurate and complete as possible to preclude the need for follow-up by the evaluators. If you do not have knowledge of or experience with the company in question, please forward this Questionnaire to the person who does. Please return the completed Questionnaire to the Contracting Officer identified in the cover letter within the stated timeframe.
Rating Definitions:
Substantial Confidence: Performance meets contractual requirements and exceeds many requirements that benefit the end user. Work was accomplished with few, if any, minor problems for which corrective actions taken by the contractor were highly effective. The offeror has been highly successfully in performing the required effort.
Satisfactory Confidence: Performance meets contractual requirements and exceeds some requirements that benefit the end user. Work was accomplished with some minor problems for which corrective actions taken by the contractor were effective. The offeror has successfully performed the required effort.
Limited Confidence: Performance does not meet some contractual requirements. Serious problems with contractor performance were experienced for which the contractor has either not yet identified corrective actions or the corrective actions taken appear only marginally effective. The offeror has had little success performing the required effort.
No Confidence: Performance does not meet most contractual requirements. Serious problems with contractor performance were experienced for which the corrective actions were ineffective. The offeror has not successfully performed the required effort.
PART I. (To be completed by the Offeror)
A. CONTRACT IDENTIFICATION
Contractor/Company Name/Division:
Address:
Program Identification/Title:
Contract Number:
Contract Type:
Prime Contractor Name (if different from the contractor name cited above):
Contract Award Date:
Forecasted or Actual Contract Completion Date:
Nature of the Contractual Effort or Items Purchased:
Total Contract Value:
B. IDENTIFICATION OF OFFEROR’S REPRESENTATIVE
Name:
Title:
Date:
Telephone Number:
Address:
E-mail Address:
PART II. EVALUATION (To be completed by Point of Contact – Respondent) *Note: rationale is required for each response.
A. Compliance of Products, Services, Documents, and Related Deliverables to Specification Requirements and Standards of Good Workmanship
· Substantial Confidence
· Satisfactory Confidence
· Limited Confidence
· No Confidence
Rationale: __________________________________________________________
B. Effectiveness of Project Management (to include use and control of subcontractors).
· Limited Confidence
· No Confidence
Rationale: __________________________________________________________
C. Timeliness of Performance for Services and Product Deliverables.
· Limited Confidence
· No Confidence
Rationale: __________________________________________________________
D. Commitment to Customer Satisfaction and Business-like Concern for its Customers’ Interest
· Limited Confidence
· No Confidence
Rationale: __________________________________________________________
E. General Comments. Provide any other relevant performance information.
Comments: _________________________________________________________
F. Other Information Sources. Please provide the following information:
Are you aware of other relevant past efforts by this company?
If yes, please provide the name and telephone number of a point of contact:
Point of Contact (Name): __________________________________________ Telephone Number: ______________________________________________
G. Respondent Identification. Please provide the following information:
Organization:
Name:
Title:
Date:
Telephone Number Address:
E-mail Address:
PART III. RETURN INFORMATION
Please return this completed Questionnaire to the Contracting Officer identified in the cover letter.
Thank you for your assistance.
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