Attachment 0008 - Performance Assessment Questionnaire.docx

DOCX document 73 KB Posted

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MNG Medical, Dental, & Vision Insurance
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The file is a Performance Assessment Questionnaire used by the US Army Contracting Command - Rock Island to evaluate past performance for RFP W519TC25RA016, which involves Medical, Dental, and Vision Insurance for Ministry of the National Guard (MNG) Students/Dependents. The document is designed to collect detailed performance feedback from previous contract points of contact, with respondents rating contractors across four key performance areas: compliance with specifications, project management effectiveness, timeliness of performance, and commitment to customer satisfaction.

The questionnaire requires comprehensive documentation, with respondents asked to provide rationales for their ratings using a four-tier confidence scale ranging from "Substantial Confidence" to "No Confidence". Completed assessments must be submitted within 15 days of receipt to holly.a.gibbs3.civ@army.mil and olivia.k.carroll2.civ@army.mil. The performance evaluation is specifically related to contracts within the North American Industry Classification System (NAICS) code 524114, and will be used to support the competitive source selection process for the insurance contract.

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Other files

File Type Posted
W519TC25RA016 Amendment 0004.pdf PDF
Attachment 0003 - Section L 18 SEP 2025.pdf PDF
Attachment 0011 - Section C (Seed Project) 18 SEP 2025.pdf PDF
Attachment 0002 - Pricing Matrix 17SEP2025 1.xlsx XLSX spreadsheet
Attachment 0004 - Section M 18 SEP 2025.pdf PDF
Attachment 0009 - MNG Medical Insurance Q and A.xlsx XLSX spreadsheet
W519TC25RA016 Amendment 0003.pdf PDF
Attachment 0010 - Historical Members and Claims 2025.pdf PDF
Attachment 0009 - MNG Medical Insurance Q and A.xlsx XLSX spreadsheet
W519TC25RA016 Amendment 0002.pdf PDF
Attachment 0009 - MNG Medical Insurance Q and A.xlsx XLSX spreadsheet
Technical Exhibit A - Monthly Additions and Deletions CDRL.xlsx XLSX spreadsheet
Attachment 0001 - PWS.pdf PDF
W519TC25RA016 Amendment 0001.pdf PDF
Attachment 0002 - Pricing Matrix.xlsx XLSX spreadsheet
Technical Exhibit B - Historical Claims and Members CDRL.xlsx XLSX spreadsheet
Attachment 0005- Historical Claims.pdf PDF
Attachment 0006- Historical Number of Members_Redacted.pdf PDF
Attachment 0003 - Section L.pdf PDF
Attachment 0002 - Pricing Matrix.xlsx XLSX spreadsheet
Attachment 0004 - Section M.pdf PDF
W519TC25RA016.pdf PDF
Attachment 0001 - PWS Medical Insurance Policy 02 June 2025.pdf PDF
Attachment 0007 - Current Policy_Redacted.pdf PDF
Technical Exhibit A - CDRL.xlsx XLSX spreadsheet
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Text version

Performance Assessment Questionnaire – Cover Letter

UNCLASSIFIED

DEPARTMENT OF THE ARMY

ARMY CONTRACTING COMMAND – ROCK ISLAND

3055 RODMAN AVENUE

ROCK ISLAND, IL 61299-8000

SUBJECT: Offeror Past Performance Assessment in Support of Request for Proposal (RFP) W519TC25RA016

Dear Sir/Ma’am, The US Army Contracting Command – Rock Island is currently conducting a competitive source selection to evaluate offerors on the subject RFP. As part of this evaluation, we have requested that the offerors provide information about their past performance on recent and relevant federal, state, or local government or commercial contracts as compared to the North American Industry Classification System [NAICS] 524114. You have been identified as the point of contact cited on the enclosure.

Your assessment of their performance is extremely valuable to our evaluation. Please complete the enclosure and return to the US Army Contracting Command – Rock Island, no later than 15 days after receipt of request. Submit your completed questionnaire to holly.a.gibbs3.civ@army.mil and olivia.k.carroll2.civ@army.mil.

Your cooperation is greatly appreciated. Questions may be directed to the undersigned at holly.a.gibbs3.civ@army.mil.

Sincerely, Holly A. Gibbs Contracting Officer

Performance Assessment Questionnaire

Please provide your candid responses. The information that you provide will be used in the awarding of federal contracts. Therefore, it is important that your information be as factual, accurate and complete as possible to preclude the need for follow-up by the evaluators. If you do not have knowledge of or experience with the company in question, please forward this Questionnaire to the person who does. Please return the completed Questionnaire to the Contracting Officer identified in the cover letter within the stated timeframe.

Rating Definitions:

Substantial Confidence: Performance meets contractual requirements and exceeds many requirements that benefit the end user. Work was accomplished with few, if any, minor problems for which corrective actions taken by the contractor were highly effective. The offeror has been highly successfully in performing the required effort.

Satisfactory Confidence: Performance meets contractual requirements and exceeds some requirements that benefit the end user. Work was accomplished with some minor problems for which corrective actions taken by the contractor were effective. The offeror has successfully performed the required effort.

Limited Confidence: Performance does not meet some contractual requirements. Serious problems with contractor performance were experienced for which the contractor has either not yet identified corrective actions or the corrective actions taken appear only marginally effective. The offeror has had little success performing the required effort.

No Confidence: Performance does not meet most contractual requirements. Serious problems with contractor performance were experienced for which the corrective actions were ineffective. The offeror has not successfully performed the required effort.

PART I. (To be completed by the Offeror)

A. CONTRACT IDENTIFICATION

Contractor/Company Name/Division:

Address:

Program Identification/Title:

Contract Number:

Contract Type:

Prime Contractor Name (if different from the contractor name cited above):

Contract Award Date:

Forecasted or Actual Contract Completion Date:

Nature of the Contractual Effort or Items Purchased:

Total Contract Value:

B. IDENTIFICATION OF OFFEROR’S REPRESENTATIVE

Name:

Title:

Date:

Telephone Number:

Address:

E-mail Address:

PART II. EVALUATION (To be completed by Point of Contact – Respondent) *Note: rationale is required for each response.

A. Compliance of Products, Services, Documents, and Related Deliverables to Specification Requirements and Standards of Good Workmanship

· Substantial Confidence

· Satisfactory Confidence

· Limited Confidence

· No Confidence

Rationale: __________________________________________________________

B. Effectiveness of Project Management (to include use and control of subcontractors).

· Limited Confidence

· No Confidence

Rationale: __________________________________________________________

C. Timeliness of Performance for Services and Product Deliverables.

· Limited Confidence

· No Confidence

Rationale: __________________________________________________________

D. Commitment to Customer Satisfaction and Business-like Concern for its Customers’ Interest

· Limited Confidence

· No Confidence

Rationale: __________________________________________________________

E. General Comments. Provide any other relevant performance information.

Comments: _________________________________________________________

F. Other Information Sources. Please provide the following information:

Are you aware of other relevant past efforts by this company?

If yes, please provide the name and telephone number of a point of contact:

Point of Contact (Name): __________________________________________ Telephone Number: ______________________________________________

G. Respondent Identification. Please provide the following information:

Organization:

Name:

Title:

Date:

Telephone Number Address:

E-mail Address:

PART III. RETURN INFORMATION

Please return this completed Questionnaire to the Contracting Officer identified in the cover letter.

Thank you for your assistance.

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