Attachment 0001 ROCK ISLAND ARSENAL - MECHANICAL PWS -- 20 MAR 2024.pdf

PERFORMANCE WORK STATEMENT (PWS)

MAINTENANCE AND REPAIR OF HEATING, VENTILATING,

AIR CONDITIONING AND REFRIGERATION (HVAC&R)

SYSTEMS

UNITED STATES ARMY GARRISON

ROCK ISLAND ARSENAL, ILLINOIS

FY 2024 THRU 2029

USAG-RIA Heating Ventilation, Air Conditioning and Refrigeration Systems Performance Work Statement

THIS PAGE INTENTIONALLY LEFT BLANK

I

TABLE OF CONTENT

PART 1: GENERAL INFORMATION

1.0. INTRODUCTION

1.1. BACKGROUND

1.2. OBJECTIVES

1.3. CLIMATIC CONDITIONS

1.4. FACILITY ACCESS

1.5. TRAFFICE FLOW

1.6. RESTORATION OF LANDSCAPE DAMAGE

TREES OR OTHER LANDSCAPE FEATURES DAMAGED BY THE CONTRACTOR’S OPERATIONS SHALL BE RESTORED AT NO ADDITIONAL COST TO

THE GOVERNMENT. THE COR/ACOR WILL DECIDE THE METHOD OF RESTORATION FOR TREES OR WHETHER DAMAGED TREES WILL BE

REMOVED

1.7. DUST SUPPRESSION

1.8. UTILITY LOCATION

1.9. EXCAVATION PERMITS

1.9.1. EXCAVATION PERMIT FORM

1.10. SITE CLEARANCE

PART 2: REQUIREMENTS

2.0. REQUIREMENTS

2.1. DESCRIPTION OF SERVICES

2.1.1. NON-PERSONAL SERVICES:

2.1.2. GENERAL INFORMATION (TRANSITION)

2.1.2.1. PHASE-IN

2.1.2.2. PHASE-OUT

2.1.2.3. PHASE-IN/OUT FOR INCUMBENT CONTRACTOR

2.1.3. PLACE OF PERFORMANCE

2.1.4. HOURS OF OPERATION

2.1.4.1. REGULAR DUTY HOURS

2.1.4.2. OFF DUTY HOURS:

2.1.5. FEDERAL HOLIDAYS

2.1.6. EMERGENCY SERVICES:

2.1.6.1. EMERGENCY MEDICAL TREATMENT

2.1.6.2. ACCIDENT REPORTING

2.1.7. CONTRACT ADMINISTRATION AND MANAGEMENT

2.1.7.1. MEETING REQUIREMENTS

2.1.7.1.1. POST AWARD CONFERENCE AND PERFORMANCE EVALUATION MEETINGS

2.1.7.1.2. ATTENDANCE AT GOVERNMENT MEETINGS

2.1.7.2. CONTRACTING OFFICER, CONTRACTING OFFICER REPRESENTATIVE, AND ALTERNATE CONTRACTING

OFFICER REPRESENTATIVE AUTHORITIES AND FUNCTIONS

2.1.7.2.1. CONTRACTING OFFICER (KO) FUNCTIONS

2.1.7.2.2. CONTRACTING OFFICER REPRESENTATIVE (COR) FUNCTIONS

2.1.7.2.3. ALTERNATE CONTRACTING OFFICER REPRESENTATIVE (ACOR) FUNCTIONS

2.1.7.3. CONTRACTOR EMPLOYEES

2.1.7.3.1. CONTRACTOR PERSONNEL

2.1.7.3.2. CONTRACTOR PERSONNEL ROSTER

2.1.7.3.3. CONTRACTOR KEY PERSONNEL

2.1.7.3.4. GENERAL MANAGER AND ALTERNATE GENERAL MANAGER

2.1.7.3.5. ADMINISTRATIVE

II

2.1.7.3.6. GENERAL FUND ENTERPRISE BUSINESS SYSTEM (GFEBS) PROJECT MANAGER (PM)

2.1.7.3.6.1. GFEBS CERTIFICATION COURSES:

2.1.7.3.7. HVAC TECHNICIANS

2.1.7.3.8. BOILER OPERATOR/TECHNICIANS

2.1.7.3.9. DDC TECHNICIAN (MONITORING)

The DDC Technician monitoring DDC system performance shall be trained as an HVAC Technician (journeyman) with three (3) or more years of experience on DDC controls and programming or other related education such as engineering with 3 years or more of experience with DDC controls. The DDC controls required experience shall be on Utility Monitoring and Control Systems (UMCS), with multiple buildings, vendors, and vendor interfaces

2.1.8. PROFESSIONAL QUALIFICATIONS:

2.1.9. COMMON ACCESS CARD (CAC)

2.1.10. CONTRACTOR PERSONNEL APPEARANCE:

2.1.11. CONTRACTOR PERSONNEL STANDARDS OF CONDUCT

2.1.12. BUSINESS RELATIONS:

2.1.13. MANUAL OPERATIONS

2.1.14. DAMAGE TO GOVERNMENT PROPERTY

2.1.15. SALVAGE RIGHTS:

2.2. WORK MANAGEMENT

2.2.1. COORDINATION

2.2.2. WORK STANDARDS

2.2.3. TASK PREPARATION

2.2.4. WORK AREA:

2.2.5. WORK SITE CLEAN UP

2.2.6. HOUSEKEEPING

2.2.7. REPLACEMENT PARTS:

2.2.8. WORKMANSHIP

2.2.9. SAFETY:

2.2.10. TECHNICAL LIBRARY UPDATE

2.2.11. TECHNICAL DOCUMENTATION:

2.2.12. TIME KEEPING DOCUMENTATION:

2.2.13. AUTOMATED INFORMATION SYSTEMS SECURITY

2.2.14. DATA RIGHTS

2.2.15. GOVERNMENT INFORMATION SYSTEMS:

2.2.16. ENTERPRISE MISSION ASSURANCE SUPPORT SERVICE (eMASS)

2.2.17. BUILDER SUSTAINMENT MANAGEMENT SYSTEM (BUILDER SMS)

2.2.18. ARMY MAINTENANCE APLICATION (ArMA)

2.2.19. GENERAL FUND ENTERPRISE BUSINESS SYSTEM (GFEBS)

2.2.20. OTHER GOVERNMENT CONTRACTORS:

2.2.21. DISPUTES WITH CUSTOMERS OR OTHER GOVERNMENT CONTRACTORS:

2.2.22. REPORTING DISCREPANCIES IN PERFORMACE OR SERVICE CONTRACT

2.3. CONTRACTOR PLANS AND PROGRAMS

2.3.1. MANAGEMENT PLAN

2.3.2. PHASE-IN AND PHASE-OUT PLANS:

2.3.2.1. PHASE-IN PLAN

2.3.2.2. PHASE-OUT PLAN

2.3.3. WORK MANAGEMENT PLANS:

2.3.3.1. DEMAND MAINTENANCE ORDER PLAN

2.3.3.2. OPERATIONAL WORK ORDER PLAN

2.3.3.3. PREVENTIVE MAINTENANCE PROGRAM AND PLAN

2.3.3.4. PROJECT WORK ORDER PLAN

III

2.3.4. WORK ADMINISTRATION PLAN

2.3.5. DOCUMENT MANAGEMENT PROGRAM:

2.3.5.1. DOCUMENT FILES

2.3.5.2. RECORDS, REPORTS AND SUBMITTALS:

2.3.5.3. ACCURACY OF SUBMISSIONS:

2.3.5.4. COLLECTION OF WORKLOAD DATA

2.3.5.5. SOFTWARE

2.3.5.6. ACCESS TO DATA AND INFORMATION

2.3.6. WARRANTY PROGRAM:

2.3.6.1. MAINTENANCE AND REPAIR WARRANTY

2.3.6.2. WARRANTIES ON GOVERNMENT-FURNISHED PROPERTY AND EQUIPMENT

2.3.6.3. WARRANTY CLAIMS

2.3.6.4. WARRANTY INFORMATION MANAGEMENT

2.3.6.5. WARRANTY ENFORCEMENT MANAGER

2.3.6.6. WARRANTY MANAGEMENT

2.3.6.7. ROUTING OF WARRANTY DMOs:

2.3.6.8. TECHNICAL DOCUMENT LIBRARY OPERATION

2.3.7. AS-BUILT DRAWING MANAGEMENT PROGRAM

2.3.7.1. USE OF AS-BUILT AND GEOSPATION INFOMRATION SYSTEM (GIS) INFORMATION

2.3.7.2. AS-BUILT DRAWINGS UDPATES AND MAINTENANCE

2.3.8. PROPERTY CONTROL PLAN

2.3.9. MECHANICAL EQUIPMENT DATABASE OPERATING PLAN:

2.3.10. SECURITY PROGRAMS

2.3.10.1. PHYSICAL SECURITY PROGRAM

2.3.10.2. NATIONAL INDUSTRIAL SECURITY PROGRAM

2.3.11. KEY CONTROL PROGRAM

2.3.11.1. KEY AND LOCK CONTROL PLAN

2.3.11.2. LOST KEYS AND LOCKS PLAN

2.3.11.3. REPLACEMENT OF KEYS AND LOCKS

2.3.12. SAFETY PROGRAM:

2.3.12.1. REPORTING OF FIRE AND SAFETY HAZARDS:

2.3.12.2. HOT WORK PERMIT

2.3.13. ENVIRONMENTAL PROTECTION PLAN:

2.3.14. UTILITIES CONSERVATION PROGRAM

2.3.14.1. ULTILITIES CONSERVATION PLAN

2.3.15. RECYCLING PROGRAM

2.3.16. CONTINGENCY PLANS:

2.4. SPECIAL REQUIREMENTS

2.4.1. SECURITY

2.4.1.1. ACCESS AND GENERAL PROTECTION/SECURITY POLICY AND PROCEDURS

2.4.1.2. SECURE AREA ACCESS

2.4.1.3. MOTOR VEHICAL OPERATORS

2.4.1.4. BUILDING STAND-OFF:

2.4.1.5. CONTRACTOR VEHICLE REGISTRATION

2.4.1.6. CONTRACTOR AND VENDOR ACCESS

2.4.1.7. CONTRACTOR EMPLOYEE DEPARTURES/TERMINATIONS

2.4.2. TRAINING

2.4.2.1. iWATCH TRAINING

2.4.2.2. AT LEVEL I TRAINING

2.4.2.3. OPSEC TRAINING

2.4.2.4. CYBER AWARENESS (INFORMATION ASSURANCE / INFORMATION TECHNOLOGY) TRAINING

2.4.2.5. NEW EQUIPMENT FACILITIES TRAINING

IV

2.4.2.6. ABESTOS AND MOLD AWARENESS TRAINING

2.4.2.7. CHILD ABUSE PREVENTION, INDENTIFICATION, AND REPORTING

2.4.3. ACCESS REQUIREMENTS:

2.4.3.1. ACCESS TO CONTROLLED AREAS

2.4.3.2. ESCORTING REQUIREMENTS

2.4.3.3. IT NETWORK & COMPUTER ACCESS

2.4.4. ENVIRONMENTAL REQUIREMENTS:

2.4.4.1. COMPLIANCE WITH GREEN PROCUREMENT REQUIREMENTS

2.4.4.2. COMPLIANCE WITH ENVIRONMENTAL LAWS AND REGULATIONS

2.4.4.3. HISTORIC PROPERTY AND ARCHEOLOGICAL SITES

2.4.4.4. REFRIGERANT OPERATIONS

2.4.4.5. REFRIGERANT TRACKING

2.4.4.6. GENERATION OF HAZARDOUS WASTE

2.4.4.7. HAZARDOUS MATERIALS/HAZARDOUS WASTE SPILLS

2.4.4.8. HAZARDOUS WASTE DISPOSAL

2.4.4.9. USE OF HAZARDOUS MATERIALS/ HAZARDOUS MATERIALS INVENTORY

2.4.4.10. ASBESTOS:

2.4.4.11. CHLOROFLUOROCARBON (CFC) REFRIGERNAT POLICY PLAN AND EQUIPMENT CERTIFICATIONS

2.4.4.12. OZONE DEPLETING CONTAMINANTS (ODC) CONTAINING EQUIPMENT

2.4.4.13. CONSTRUCTION (STORM WATER) PERMITS

2.4.4.14. ARMY RADIATION PERMITS

2.4.4.15. COMPLIANCE WITH LICENSE AND CERTIFICATION REQUIREMENTS

2.4.4.16. NOTIFICATION OF FEDERAL AND STATE REGULATORS

2.4.4.17. INSPECTIONS OF WORK SITES:

2.4.4.18. REPORTING NONCOMPLIANCE AND CITATIONS

2.4.4.19. VERIFICATION OF NATIONAL ENVIRONMENTAL POLICY DOCUMENTS

2.4.4.20. ASSIGNMENT OF ENVIRONMENTAL COMPLIANCE DESIGNEE (ECD)

2.4.4.21. COMPETENANCY TRAINING FOR CONTRACTOR PERSONNEL

2.4.4.22. GENERATION OF SOLID WASTE:

2.4.4.23. PREVENTION OF STORM WATER POLLUTION

2.4.4.24. PROTECTION OF SENSITIVE AREAS

2.4.4.25. NOISE:

2.4.4.26. MERCURY

2.4.4.27. CORRECTIVE ACTION FOR NONCOMPLIANCE:

PART 3: QUALITY REQUIREMENTS

3.0. QUALITY REQUIREMENTS

3.1. CONTRACTOR RESPONISBILITY TO QUALITY ASSURANCE

3.1.1. QUALITY ASSURANCE (QA)

3.1.2. QA/INSPECTION SUPPORT

3.1.3. QUALITY CONTROL PLAN

3.1.4. QUALITY CONTROL FILES

PART 4: PERFORMANCE TASK REQUIREMENTS, STANDARDS AND ACCEPTABLE QUALITY LEVELS

4.0 PERFORMANCE TASK REQUIREMENTS, STANDARDS AND ACCEPTABLE QUALITY LEVELS (AQLS)

PART 5: SPECIFIC TASKS

5.0. TECHNICAL DESCRIPTION OF WORK

5.1. WORK CLASSIFICATION AND MANAGEMENT

5.2. WORK ORDER REQUESTS

5.3. WORK ORDER REQUEST AND EXECUTION PROCESS

5.3.1. WORK ORDER RELEASE

V

5.3.2. WORK ORDER RETRIEVAL, EXECUTION, AND CLOSURE

5.3.3. GFEBS DATA ENTRIES:

5.3.4. DUPLICATE ORDERS

5.3.5. EXECUTION TIMELINES BY PRIORITY

5.3.5.1. PRIORTY 1 (Emergency)

5.3.5.2. PRIORITY 2 (Urgent):

5.3.5.3. PRIORITY 3 (Routine):

5.3.5.4. CHANGE IN WORK ORDER PRIORITY

5.3.6. ACCESS COORDINATION

5.3.7. CUSTOMER INTERFACE:

5.3.8. WORK STATUS INQUIRIES:

5.3.9. COMPLETED WORK

5.3.10. DMO COMPLETION DOCUMENTS

5.3.11. DMO EXPENDITURES:

5.3.12. MATERIAL

5.3.13. UNSATISFACTORY WORK

5.4. PREVENTIVE MAINTENANCE ORDERS (PMOS):

5.4.1. APPROVED PM SCHEDULE

5.4.2. PREVENTATIVE MAINTENANCE PLAN DEVELOPMENT AND DOCUMENTATION:

5.4.3. PM PLAN INITIAL INVENTORY AND FOLLOW ON ASSESMENTS:

5.4.4. PMO PROGRAM REVIEW

5.4.5. PMO PERFORMANCE

5.4.6. HISTORIC WORKLOAD SUMMARY

5.4.7. PMO LABEL/LOG

5.5. OPERATIONS AND MAINTENANCE DIGITAL LIBRARY

5.6. OPERATIONS WORK ORDERS (OWOS):

5.7. PROJECT WORK ODERS (PWOS):

5.7.1. COST ESTIMATES FOR PWOs

5.7.2. DMO TO PWO - CONVERSION DURING EXECUTION:

5.7.3. DMO TO PWO - CONVERSION PRIOR TO EXECUTION:

5.7.4. PREPARATION OF DETAILED ESTIMATES:

5.7.5. SUBCONTRACT WORK

5.7.6. SPECIALTY SUBCONTRACTING WORK

5.7.7. EXECUTION OF PWO WORK

5.7.8. EMERGENCY PWOs

5.7.9. WAGE RATES FOR PWOs

5.7.10. PWO BI-WEEKLY MEETINGS:

5.7.11. PWO RECORDS

5.7.12. PWO PROPOSAL PRIORITIES

5.7.13. PWO PROPOSAL REVISIONS:

5.7.14. PWOs PROPOSAL ACCEPTANCE

5.7.15. PWOs FUNDING

5.7.16. PWO COMPLETED WORK

5.7.17. PWO COMPLETION DOCUMENTS

5.7.18. PWO EXPENDITURES:

5.7.19. UNFORSEEN CONDITIONS:

5.7.19.1. UNFORESEEN CONDITIONS

5.7.19.2. ADDITIONAL WORK

5.7.20. STOPPING WORK

VI

5.7.20.1. INTENT TO RESTART WORK

5.7.20.2. NO INTENT TO RESTART WORK

5.8. HVAC&R MAINTENANCE AND REPAIR:

5.8.1. CHILLER PLANT OPERATIONS:

5.8.1.1. CHILLER PLANT OPERATING PLAN

5.8.1.2. CHILLER PLANT OPERATION MILESTONE CHART

5.8.1.3. CHILLER PLANT PM CHECKLIST

5.8.1.4. SEASONAL CHILLER PLANT OPERATIONS

5.8.1.5. CHILLER PLANT SCHEDULE ADJUSTMENTS

5.8.1.6. PUMP BALANCING

5.8.1.7. EQUIPMENT LOGGING:

5.8.1.8. PURGING:

5.8.1.9. YEAR-ROUND COOLING LOOP (YRCL) CHILLER PLANT

5.8.1.10. REFRIGERANT TALLYING

5.8.1.11. REMOTE MONITORING

5.8.1.12. DDC PROGRAMMING AND MONITORING

5.8.1.13. OFF-SITE REMOTE MONITORING

5.8.1.14. SIDE STREAM FILTERS (SSF)

5.8.1.15. SSF OPERATING PLAN

5.8.1.16. WATER TREATMENT

5.8.1.17. WATER TREATMENT OPERATING PLAN

5.8.1.18. EDDY CURRENT TESTING

5.8.2. HVAC SCHEDULED OPERATIONS

5.8.3. BAS OPERATIONS

5.8.4. DDC BAS OPERATION PLAN:

5.8.5. HVAC COMMUNICATIONS SOFTWARE, HARDWARE, AND ADDRESSES:

5.8.6. HARDWARE/SOFTWARE LIST UPDATE

5.8.7. TEMPERATURE REQUIREMENTS:

5.8.8. HEATING SEASON:

5.8.9. PM HIT LIST

5.8.10. BOILER PLANT OPERATIONS:

5.8.10.1. BOILER PLANT OPERATING PLAN

5.8.10.2. BOILER PLANT OPERATION MILESTONE CHART

5.8.10.3. BOILER PLANT PM CHECKLIST:

5.8.10.4. SEASONAL BOILER PLANT OPERATIONS

5.8.10.5. BOILER PLANT SCHEDULE ADJUSTMENTS

5.8.10.6. WATER TREATMENT OPERATIONS

PART 6: DELIVERABLES

6.0 DELIVERABLES

PART 7: RELATED DOCUMETS

7.0 RELATED DOCUMENTS

7.1. DEFINITIONS AND ACRONYMS

7.1.1. DEFINITIONS:

7.1.2. ACRONYMS AND ABBREVIATIONS:

7.2. APPLICABLE DIRECTIVES AND PUBLICATIONS

7.2.1. FORMS

7.3. TECHNICAL EXHIBIT (TE) INDEX:

7.4. GOVERNMENT AND CONTRACTOR FURNISHED PROPERTY, EQUIPMENT, AND SERVICES

7.4.1. INITIAL INVENTORY

VII

7.4.2. FOLLOW-ON INVENTORIES:

7.4.3. GOVERNMENT FURNISHED PROPERTY

7.4.3.1. GOVERNMENT PROVIDED REAL PROPERTY

7.4.3.2. GOVERNMENT FURNISHED FACILITIES

7.4.3.3. MAINTENANCE OF GOVERNMENT FURNISHED FACILITIES

7.4.3.4. INSTALLATION OF EQUIPMENT

7.4.4. GOVERNMENT FURNISHED EQUIPMENT

7.4.4.1. COMPUTER EQUIPMENT

7.4.5. GOVERNMENT-FURNISHED SERVICES:

7.4.5.1. TELEPHONE SERVICES

7.4.5.2. UTILITIES

7.4.5.3. LOCAL AREA NETWORK

7.4.5.4. EMERGENCY SERVICES

7.4.5.5. HAZARDOUS/SPECIAL WASTE DISPOSAL

7.4.6. DAMAGE CAUSED BY CONTRACTOR

7.4.7. THIRD PARTY REPAIR DAMAGED AREAS

7.4.8. EQUIPMENT REPLACEMENT (GOVERNMENT PROPERTY):

7.4.9. DOCUMENTATION:

7.4.10. INSPECTIONS:

7.5. CONTRACTOR FURNISHED ITEMS AND SERVICES

7.5.1. CONTRACTOR-FURNISHED MATERIAL(CFM)/PROPERTY (CFP)/EQUIPMENT (CFE)

7.5.2. CONTRACTOR-FURNISHED MATERIAL AND RESPONSIBILITIES:

7.5.2.1. MATERIALS AND SUPPLIES

7.5.2.2. PERSONAL PROTECTIVE EQUIPMENT

7.5.2.3. PURCHASING MATERIALS AND SUPPLIES

7.5.3. PERMITS:

7.5.4. IDENTIFICATION OF CONTRACTOR VEHICLES AND TRAILERS:

7.5.5. UNSERVICEABLE CONTRACTOR EQUIPMENT

7.5.6. REMOVAL OF CONTRACTOR-FURNISHED PROPERTY

7.5.7. FUELS:

7.5.8. U.S. DEPARTMENT OF LABOR WAGE DETERMINATION (DOL WD)

7.5.9. CONTRACTOR INVOICING

7.5.9.1. DMO INVOICE:

7.5.9.2. PM INVOICE

7.5.9.3. PWO INVOICE:

PART 8: TECHNICAL EXHIBIT LISTING

8.1 TECHNICAL EXHIBIT LIST

PART 1: GENERAL INFORMATION

1.0. INTRODUCTION:

This is a non-personal services contract to provide HVAC&R Maintenance and Repair. The Government shall not exercise any supervision or control over the contract service providers performing the services herein. The contract service providers shall be accountable solely to the Contractor who, in turn is responsible to the Government.

1.1. BACKGROUND:

The United States Army Garrison - Rock Island Arsenal (USAG-RIA) was established by an Act of Congress in 1862 at Rock Island, Illinois, on an island in the Mississippi River. The installation encompasses approximately 946 acres and serves as the Headquarter location for various Army agencies, including First US Army, Army Sustainment Command, Joint Munitions Command, and the Joint Manufacturing and Technology Center. There are approximately 6,500 employees on the installation, including 5,100 civilians and 500 military service members, with the remainder being Contractors and reserve component military service members. The entire installation is on the National Historic Register, and all the Limestone/Sandstone buildings on the installation are separately listed as a National Historic Landmark District. The National Historic Landmark District includes, but is not limited to, administrative buildings, storage buildings and Family Housing structures. The RIA website can be located at http://www.militarybases.us/army/rock-island-arsenal/.

1.2. OBJECTIVES:

The objective of this contract is to provide complete and full operation, preventive maintenance and repair of Heating Ventilation Air Condition and Refrigeration (HVAC&R) systems at United States Army Garrison Rock Island Arsenal located in the state of Illinois. Preventive maintenance includes all inspections, testing, routine service, and maintenance services in accordance with prescribed manufacturer guidelines and intervals. All work not specifically mentioned, which is required to ensure that maintenance is complete and is within the intent of this contract, shall be performed without additional cost. Contractor shall perform, coordinate, and complete the requirements of the contract in cooperation with any other contractors or trades performing work at Rock Island Arsenal, Illinois promptly and diligently as required by the standards, of this contract.

The Contractor shall compile historical data, prepare required reports, and submit all information as specified by the Deliverables presented in the contract. The Contractor shall ensure all work in support of mission requirements tendered to the Government for acceptance conform to the measurable performance standards of quality, timeliness, and quantity specified in the PWS of this contract. The intent is to establish work requirements that are performance-based and results-oriented. The Contractor shall determine the best and most cost-effective ways to fulfill base operations and their component needs, emphasizing innovation and commercial best practices.

1.3. CLIMATIC CONDITIONS:

USAG-RIA, on average has about 117 days of precipitation (this includes rain, snow, sleet, or hail that falls to the ground), annually USAG-RIA gets about 38 inches of rain and about 39.5 inches of snow. It averages 198 sunny days, with a summer high in July of 86 degrees and a winter low in January of 14 degrees.

Further climate information can be accessed by using the National Weather Service www.nws.noaa.gov for Moline, IL.

http://www.militarybases.us/army/rock-island-arsenal/ http://www.nws.noaa.gov/

1.4. FACILITY ACCESS:

The Contractor shall ensure access to all fire detection and suppression systems in case of emergencies or for other Fire Department (FD) purposes. The Contractor shall inform the COR and the Rock Island Arsenal Fire Department/Directorate of Emergency Services (DES) point-of-contact (POC), prior to outages that will impact the function of the system, special problems, or circumstances, which require Rock Island Arsenal Fire Department inspection. The Contractor will reset alarm systems to operational status in coordination with the FD.

1.5. TRAFFICE FLOW:

The Contractor shall maintain the free flow of vehicular and pedestrian traffic while conducting maintenance and repair activities. The Contractor shall develop a Traffic Control Plan and a PowerPoint Presentation in advance of any scheduled road closures. The Contractor shall notify the Contracting Officer (KO) and the Contracting Officer’s Representative (COR), in writing, a minimum of fourteen (14) calendar days in advance of any scheduled closure of streets and parking lots. Emergency road closures will be further coordinated by DPW. The Contractor shall not begin work resulting in road closures until receipt of approval from the COR.

1.6. RESTORATION OF LANDSCAPE DAMAGE:

Trees or other landscape features damaged by the Contractor’s operations shall be restored at no additional cost to the Government. The COR/ACOR will decide the method of restoration for trees or whether damaged trees will be removed.

1.7. DUST SUPPRESSION:

The Contractor shall perform dust suppression as directed by the COR/ACOR.

1.8. UTILITY LOCATION:

The Contractor shall obtain an excavation permit prior to any activities disturbing the ground greater than a depth of six (6) inches. Contractor shall obtain locates of underground utility pipes/cables prior to all digging operations required on RIA. Mechanical digging shall not be permitted within ten (10) feet of identified underground utilities. The Contractor shall coordinate with the COR to obtain locates for all utilities including electrical lines, water and sewer lines, telephone lines, cable television (TV) and natural gas lines more than 30 PSI.

1.9. EXCAVATION PERMITS:

All excavation permit requests shall be initiated in writing and submitted to the KO/COR. Work shall not commence without permit being issued to the Contactor. The Contractor shall keep record of every permit.

1.9.1. EXCAVATION PERMIT FORM:

Excavation permits forms should note all utilities (electrical, natural gas, sanitary sewer, storm sewer, steam, chilled water and water); and shall have a comment area for noting other requests for utility locates such as telephone, cable TV, high-pressure gas lines, and fiber optics. The form shall also include the NEC response and the JULIE locate number as applicable. The form must be signed by the locating agent after the utility locates have been completed. A copy of the form shall be filed and available upon request for inspection by the Government.

1.10. SITE CLEARANCE:

No excavation shall occur until the utility site clearance procedure has been completed. In emergency situations the utility site clearance requirements may be waived by the KO/COR.

PART 2: REQUIREMENTS

2.0. REQUIREMENTS:

2.1. DESCRIPTION OF SERVICES:

See section 5 for Specific HVAC&R Maintenance tasks and requirements.

2.1.1. NON-PERSONAL SERVICES:

The contractor shall provide all personnel, equipment, supplies, facilities, transportation, tools, materials, supervision necessary to provide maintenance and repair of HVAC&R systems on United States Army Garrison Rock Island Arsenal, Illinois as defined in this Performance Work Statement (PWS).

Exceptions include items specified as government furnished property and services (See Part 7, section

7.4 of this PWS).

2.1.2. GENERAL INFORMATION (TRANSITION):

The Contractor shall prepare and submit a Phase In/Phase Out Plan; to include IT/Network accounts and access with the appropriate Government organizations. Refer to Part 2 section 2.3.2 PHASE-IN AND PHASE- OUT PLANS for detailed requirements. The Contractor shall provide sufficient experienced personnel during the phase-in and phase-out period to ensure that the services are maintained at the required level of proficiency.

2.1.2.1. PHASE-IN:

During the phase-in, the Contractor shall observe all operations pertinent to the requirements of the PWS, to include office functions, procedures, and operations, repair/maintenance operations, and any other operations as deemed necessary by the Contractor that will enable Contractor personnel to become both knowledgeable in, and familiar with, their assigned areas of responsibility. The Contractor shall commence all operations required by this PWS as of the first day of the contract period. Therefore, on the initial day of performance, the Contractor shall provide a work force which is fully qualified and capable of performing all work required under this contract.

2.1.2.2. PHASE-OUT:

Sixty (60) business days prior to contract expiration will constitute the phase-out period. The Contractor shall develop and implement a plan to affect a smooth and orderly transfer of performance responsibility to a potential successor. Reference section 2.3.2 PHASE-IN AND PHASE-OUT PLANS for detailed requirements. The initial phase-out plan shall be submitted to the COR for approval no later than six (6) months after the start of the base contract year. The Contractor shall correct any damage to Government- Owned Property caused by employee negligence or mistake, intentional or otherwise. During the sixty

(60) calendar day transition period immediately prior to the end of the previous contract, the Contractor shall permit the successor Contractor (and the successor Contractor's employees) to observe and become familiar with all operations under the contract. The Contractor shall not defer any needed repairs or maintenance for the purpose of transferring responsibility to the successor Contractor. The Contractor shall fully cooperate with the successor Contractor and the Government so as not to interfere with their work or duties. The Contractor shall provide reasonable assistance to the Government's contract solicitation process such as verifying workload data and other factual information to be included in a new solicitation and providing access to the workplace for site visit(s) of prospective offerors.

2.1.2.3. PHASE-IN/OUT FOR INCUMBENT CONTRACTOR:

If the Contractor is the incumbent Contractor, the phase out/phase in period shall be no more than thirty

(30) calendar days and will primarily consist of administrative actions required to transition to the new contract number. All documents shall be updated with the new contract number and new dates and submitted for approval. All previous approvals under the old contract are invalid. The Deliverable shall consist of a list of all documents to be updated and re-approved.

2.1.3. PLACE OF PERFORMANCE:

The work to be performed under this contract will be performed on HVAC&R systems serving government buildings at USAG - Rock Island Arsenal, (TE 1.1-01 “USAG-RIA MAP”). see Technical Exhibit (TE) 1.2-01 called “USAG-RIA List of Buildings” for list of buildings, TE 1.2-02 called “USAG-RIA HVAC and Refrigeration Equipment List”, and TE 1.2-03 called “USAG-RIA Drawings of HVAC&R Equipment Locations” for location of components.

2.1.4. HOURS OF OPERATION:

2.1.4.1. REGULAR DUTY HOURS:

Regular Duty Hours are referred to as duty or business hours throughout the Contract. The Contractor’s regular duty response hours shall be between 0700 to 1600, Monday through Friday, excluding Federal holidays. The Contractor must maintain an adequate workforce during regular duty hours to ensure uninterrupted performance of all tasks defined within this PWS. The Contractor shall ensure uninterrupted customer service even during Contractor break and lunch periods. The Government may modify duty hours during extraordinary conditions such as: Government facility closures due to local or national emergencies, administrative closings, or similar Government directed facility closings. The KO must approve modifications to duty hours.

2.1.4.2. OFF DUTY HOURS:

The Contractor shall respond to Priority 1 (emergency) DMOs that occur outside regular duty hours in accordance with section 5.3.5.1 PRIORTY 1 (Emergency).

2.1.5. FEDERAL HOLIDAYS:

All government offices will be closed, except for minimum essential personnel required for in-house operations during Federal holidays or as otherwise specified. The contractor shall not schedule routine maintenance work on Federal holidays, when a scheduled service is required less than three times per week and the schedule for that work falls on a Federal holiday, the contractor shall accomplish the work on the workday following or preceding the holiday, or as directed by the KO. Federal holidays are listed below:

a. New Year’s Day 1st day of January (or observed)

b. Martin Luther King Jr. Birthday 3rd Monday of January

c. Washington’s Birthday 3rd Monday of February

d. Memorial Day Last Monday of May

e. Juneteenth 19th day of June (or observed)

f. Independence Day 4th day of July (or observed)

g. Labor Day 1st Monday of September

h. Columbus Day 2nd Monday of October

i. Veterans Day 11th day of November (or observed)

j. Thanksgiving Day 4th Thursday of November

k. Christmas Day 25th day of December (or observed)

Note: When a holiday falls on a Saturday, the preceding Friday will be considered a holiday. When a holiday falls on a Sunday, the succeeding Monday will be considered a holiday.

Note: Installation Commands have historically granted military personnel (enlisted and officers) training holidays (for example, Christmas Exodus) in addition to the eleven Federal holidays listed above. Training holidays are not considered a day of excused absence for government civilian work or contractor employees. If a training holiday affects scheduled contract work or access to facilities, the work in affected facilities may be rescheduled to compensate for the training holiday. However, announced training holidays or exodus of military personnel may provide the contractor with an opportunity for unrestricted access to facilities/areas or uninterrupted performance of work. The contractor shall take full advantage of such opportunities by planning work that is better accomplished when personnel are not using facilities during those times.

2.1.6. EMERGENCY SERVICES:

2.1.6.1. EMERGENCY MEDICAL TREATMENT:

The Contractor or their employees shall immediately notify their supervisor of any accident requiring emergency medical treatment. The Contractor shall notify the KO/COR no later than (NLT) one (1) hour after the incident. The Contractor shall be responsible for the medical treatment services for Contractor personnel. However, the Government will provide emergency response and transport services for injuries incurred while an employee is performing under the Contract.

2.1.6.2. ACCIDENT REPORTING:

The Contractor shall comply with Operational Safety and Health Administration (OSHA) for record keeping and reporting of all accidents resulting in injury, occupational disease, adverse environmental impact, or death. The Contractor shall provide a verbal report to the KO/COR NLT one (1) hour after each such occurrence. The Contractor shall deliver a completed typed ENG Form 3394 United States Army Corps of Engineers Accident Investigation Report (or equivalent reporting form approved by the KO/COR) to the KO and COR within seven (7) calendar days of occurrence, whenever an accident involving personal injury or damage to Government owned property occurs.

2.1.7. CONTRACT ADMINISTRATION AND MANAGEMENT:

2.1.7.1. MEETING REQUIREMENTS:

2.1.7.1.1. POST AWARD CONFERENCE AND PERFORMANCE EVALUATION MEETINGS:

The Contractor shall attend the post award conference convened by the contracting activity or contract administration office IAW FAR Subpart 42.5. The KO and COR/ACOR will meet quarterly with the Contractor to review the Contractor's performance. Written minutes of meetings will be recorded by the Contractor and signed by both the General Manager and the KO. The written minutes will be distributed within seven (7) calendar days after the meeting. If the Government does not concur with any portion of the minutes, recorded by the Contractor, the non-concurrence shall be provided in writing by the KO within four (4) calendar days following receipt of the minutes. Notwithstanding the Contractor’s responsibility for total management during the performance of this contract, the administration of the contract requires maximum coordination and cooperation between the Government and the Contractor.

2.1.7.1.2. ATTENDANCE AT GOVERNMENT MEETINGS:

The General Manager or designated alternate shall respond in person to meeting requests to address emergency situations within 30 minutes during normal duty hours, or within one hour for afterhours emergencies as requested by the KO/COR. The Contractor shall coordinate the participation of appropriate personnel to include managerial, supervisory, or other knowledgeable staff as required.

2.1.7.2. CONTRACTING OFFICER, CONTRACTING OFFICER REPRESENTATIVE, AND ALTERNATE

CONTRACTING OFFICER REPRESENTATIVE AUTHORITIES AND FUNCTIONS

2.1.7.2.1. CONTRACTING OFFICER (KO) FUNCTIONS:

The KO is the only person authorized to make any changes in any of the requirements listed on this PWS;

notwithstanding any provisions contained elsewhere in this contract, said authority remains solely with the KO. In the event the Contractor makes any change at the direction of any person other than the KO, the change will be considered to have been made without authority and solely at the risk and expense of the Contractor. All contract administration will be affected by the KO. Communications pertaining to contractual administrative matters shall be addressed to the KO. No changes in or deviations from the terms and conditions shall be affected without a written modification to the contract, executed by the KO authorizing such changes. The COR will approve all submittals and plans required in this PWS.

2.1.7.2.2. CONTRACTING OFFICER REPRESENTATIVE (COR) FUNCTIONS:

The KO will appoint a COR during the performance of this requirement. Additional Government personnel may be designated to assist in contract oversight IAW (Army Regulation) AR 70-13, Management and Oversight of Service Acquisitions. A letter of designation will be issued to the COR by the KO. A copy of the letter will be sent to the Contractor. The letter of designation states the responsibilities and limitations of the COR, especially regarding changes in cost, price estimates, or changes in delivery dates. The COR monitors all technical aspects of the Contract and assists the KO in contract administration. The COR performs the following functions: Ensure the Contractor performs the technical requirements of the contract; perform necessary inspections in connection with contract performance; maintain written and oral communications with the Contractor concerning technical aspects of the Contract; issue written interpretations of technical requirements, including Government drawings, designs, and specifications;

monitor the Contractor's performance and notify both the KO and the Contractor of any deficiencies; and provide site entry for Contractor personnel. The COR is not authorized to change any of the terms and conditions regarding cost, quantity, or schedule of the resulting order.

2.1.7.2.3. ALTERNATE CONTRACTING OFFICER REPRESENTATIVE (ACOR) FUNCTIONS:

Other surveillance personnel may be designated as COR and shall be trained and appointed IAW with the most current versions of Department of Defense Instruction (DoDI) 5000.72, Department of Defense (DoD) Standard for Contracting Officer’s Representative (COR) Certification and Defense Federal Acquisition Regulation Supplement (DFARS) and Procedures, Guidance, and Information (PGI).

2.1.7.3. CONTRACTOR EMPLOYEES:

The Contractor shall inspect, repair, and maintain systems and components associated with facilities listed in real property records as required throughout this contract utilizing properly trained, skilled, and qualified employees or subcontractor personnel.

2.1.7.3.1. CONTRACTOR PERSONNEL:

The term Contractor Personnel refers to all personnel employed by the Contractor, including subcontracted personnel and any other personnel acting on behalf of the Contractor. The Contractor shall provide all necessary personnel to maintain performance standards and accomplish Contract work within specified time frames. The Contractor shall ensure that personnel are trained, certified and/or licensed, as required by the PWS, prior to the start of the base year Period of Performance (PoP) and throughout the life of the contract. Personnel in-training must perform work under the supervision of an individual with the required credentials, and all such work shall be certified as correct by the supervising personnel.

All Contractor personnel shall be legal residents of the United States. Contractor personnel shall be able to communicate clearly in the English language. English shall be used for all correspondence and reporting.

All Contractor employees shall obey security regulations and traffic signs posted on RIA. The Contractor shall not employ personnel who cannot comply with access requirements of the installation or standards of conduct described in section 2.1.11 “CONTRACTOR PERSONNEL STANDARDS OF CONDUCT” and section

2.1.12 “BUSINESS RELATIONS”

2.1.7.3.2. CONTRACTOR PERSONNEL ROSTER:

The Contractor shall provide the KO/COR a roster of Contractor personnel employed under this Contract no later than fifteen (15) calendar days prior to each Contract start date of period of performance. This roster shall show each employee’s name, last four digits of the social security number, date of birth, driver’s license and State of issue, current home address, and position title (including truck delivery drivers). The roster shall also include telephone numbers for key personnel and all supervisory personnel.

This roster shall be used to start the installation access process and could delay access to the installation if submitted late. The Contractor will maintain this roster and submit changes, as required, to the KO/COR.

2.1.7.3.3. CONTRACTOR KEY PERSONNEL:

The Contractor shall designate Key Personnel in writing to the COR at the start of the contract. The individuals designated as key personnel shall be able to understand, speak, read, and write the English language. Anytime the Contractor plans to make changes to Key personnel, the Contractor will provide notification to the KO and COR. The notification shall be made a minimum of two (2) weeks in advance of the anticipated date of the change taking effect. The Contractor shall provide objective evidence of Key personnel qualifications and years of experience to the KO/COR for review and acceptance, before commencing with the employee hiring action. The Contractor shall provide the COR an updated phone list of emergency points of contact (POCs). The list shall be updated annually and after any change in Key Personnel or emergency POCs.

2.1.7.3.4. GENERAL MANAGER AND ALTERNATE GENERAL MANAGER:

The Contractor shall provide a General Manager (GM), who shall be responsible for the performance of the work and act as the central point of contact with the Government. The name of this person and an alternate, who shall act for the Contractor when the General Manager is absent or when work is being performed at hours other than normal duty hours, shall be designated in writing to the KO/COR. The GM shall have full authority to act for the Contractor on all Contract matters relating to daily operation of this Contract. The GM or alternate shall be present on-site and available during hours of operation. The GM or Alternate GM shall be available 24/7/365 including Federal holidays. The GM and alternate shall have a minimum of two (2) years’ experience as a GM, Alternate GM, or similar position at an installation or facility of similar size, scope, and complexity as required by this PWS. The GM shall have a working knowledge of GFEBS, and BUILDER.

2.1.7.3.5. ADMINISTRATIVE:

The Contractor shall provide administrative capabilities, to include the use of Microsoft Office products, GFEBS, the entry of invoices into Wide Area Workflow (WAWF), the management of work reception requirements, and the flexibility to learn additional software programs as the Army mandates their use.

2.1.7.3.6. GENERAL FUND ENTERPRISE BUSINESS SYSTEM (GFEBS) PROJECT MANAGER (PM):

The GFEBS PM shall have demonstrated experience in successfully utilizing GFEBS on a Military Installation. The name of the GFEBS PM shall be provided by the Contractor to the COR/ACOR. The GFEBS PM Coordinator shall be available between 0700-1600 hours, Monday through Friday, except Federal holidays or when the Government Facility is closed for administrative reasons. The GFEBS PM will be granted the following roles in GFEBS upon successful completion of the GFEBS certification courses:

• A76 DPW Contractor PM Master Data Maintainer

• A76 DPW Contractor Preventive Maintenance Controller

• A76 DPW Contractor GR Processor

• A76 DPW Contractor Physical Inventory Maintainer

• A76 DPW Contractor PM Material Requirement Planning Maintainer

• A76 DPW Contractor PM Order Approver

• A76 DPW Contractor PM Order Maintainer

• A76 DPW Contractor PM Reporter

2.1.7.3.6.1. GFEBS CERTIFICATION COURSES:

The designated GFEBS PM shall possess a working knowledge of GFEBS and shall have completed GFEBS training modules listed below. The Contractor shall provide certificates of completion for all roles. The Contractor/GFEBS PM shall be responsible for GFEBS data entry and reporting, updates, status, and generating reports from GFEBS. The GFEBS PM shall have, at a minimum three (3) years of GFEBS experience, specifically dealing with Property, Plant, and Equipment (PPE), business intelligence, and projects. Required to receive GFEBS certification courses:

• GFEBS Essentials

• GFEBS Order Management and Execution

• GFEBS Plant Maintenance - Master Data Course

• GFEBS Plant Maintenance - Plant Maintenance Process Overview

• GFEBS Plant Maintenance - Preventive Maintenance

• GFEBS Supply and Inventory Management

Note: Any additional Contractor work control team members shall have at least two (2) years of experience entering maintenance orders into GFEBS, charging time and materials on the orders, and running/analyzing maintenance order reports from GFEBS. These members may require some or all of the above-mentioned roles and courses to perform their assigned responsibilities. The Contractor shall be able to provide certificates of completion for all roles required to perform the requirements of the position(s) within thirty

(30) calendar days of being employed and upon request thereafter.

2.1.7.3.7. HVAC TECHNICIANS:

All work shall be performed by HVAC technicians, unless otherwise specified in the PWS. Technicians shall possess journeyman level qualifications as an HVAC technician or a minimum five (5) years' experience in at least four (4) of the following nine (9) functional responsibilities of the Contract:

• Large volume heating, ventilation, and air conditioning systems.

• Boilers and high volume hot-water heating systems.

• Low and high-pressure steam systems.

• Commercial refrigeration systems.

• DDC and building automation systems of multiple vendors and their interfaces.

• Various type of chiller (CenTraVac, screw, and scroll).

• Cooling towers.

• Water treatment of boilers, hot water heating systems, chillers, and cooling towers.

• Predictive PM or vibration analysis.

2.1.7.3.8. BOILER OPERATOR/TECHNICIANS:

Boiler Operator/Technicians shall be trained and certified in accordance with applicable existing Federal, State, local, or host nation standards. In the absence of Federal, State, local, or certification requirements for boiler plant Operators/Technicians, the Fourth-Class Power Engineer Certification Program of the National Institute for the Uniform Licensing of Power Engineers, Inc.

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2.1.7.3.9. DDC TECHNICIAN (MONITORING):

The DDC Technician monitoring DDC system performance shall be trained as an HVAC Technician (journeyman) with three (3) or more years of experience on DDC controls and programming or other related education such as engineering with 3 years or more of experience with DDC controls. The DDC controls required experience shall be on Utility Monitoring and Control Systems (UMCS), with multiple buildings, vendors, and vendor interfaces.

2.1.8. PROFESSIONAL QUALIFICATIONS:

The Contractor shall ensure all Contractor’s employees and associated subcontractors are certified or licensed in the specific areas of work they will perform as required by the State of Illinois or the State of Iowa. The Contractor shall ensure employees are certified or licensed in the appropriate Environmental Protection Agency (EPA) areas required. The Contractor shall ensure all required documentation of certification or licensure for Contractor personnel are filed with the COR/ACOR within twenty-four (24) hours prior to employees commencing performance (See Section 2.17.3.3 “Contractor Key Personnel” for more restrictive notification requirements for Key Personnel and Emergency POCs).

2.1.9. COMMON ACCESS CARD (CAC):

Certain administrative personnel will require a Common Access Card (CAC) to access Government systems. CAC permits Installation access to all contractor employees. These persons shall have, at a minimum, a favorable Tier 1 (Investigation), Tier 3 (Secret) or Tier 4 (Top Secret) Clearance.

For Contractors requiring Common Access Card (CAC): Before CAC issuance, the contractor employee requires, at a minimum, a favorably adjudicated National Agency Check with Inquiries (NACI) or an equivalent or higher investigation in accordance with Army Directive 2014-05. The contractor employee will be issued a CAC only if duties involve one of the following: (1) Both physical access to a DoD facility and access, via logon, to DoD networks on-site or remotely; (2) Remote access, via logon, to a DoD network using DoD-approved remote access procedures; or (3) Physical access to multiple DoD facilities or multiple non-DoD federally controlled facilities on behalf of the DoD on a recurring basis for a period of six (6) months or more. At the discretion of the sponsoring activity, an initial CAC may be issued based on a favorable review of the FBI fingerprint check and a successfully scheduled NACI at the Office of Personnel Management.

For Contractors that do not require CAC but require access to a DoD Facility or Installation: Contractor and all associated sub-contractors employees shall comply with adjudication standards and procedures using the National Crime Information Center Interstate Identification Index (NCIC-III) and Terrorist Screening Database (TSDB) (Army Directive 2014-05/AR 190-13), Applicable Installation, Facility and Area Commander Installation/Facility access and Local Security Policies and Procedures (provided by government representative).

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2.1.10. CONTRACTOR PERSONNEL APPEARANCE:

All Contractor personnel shall wear uniforms with the employee's name, the company's name, and/or logo conspicuously displayed.

2.1.11. CONTRACTOR PERSONNEL STANDARDS OF CONDUCT:

All Contractor personnel on USAG-RIA shall obey all regulations in effect during the Contract period. The Contractor shall be responsible for maintaining satisfactory standards of employee competency and conduct, and for taking disciplinary actions as required. Contractor personnel’s conduct shall not reflect discredit upon the Government. The Contractor shall ensure all personnel present a professional appearance while working on the Government Installation. The Contractor’s employees shall observe and comply with all local policies and procedures concerning fire, safety, environmental protection, sanitation, security, and possession of firearms or other lethal or illegal weapons or substance. The Contractor shall ensure all Contractor employees, providing services under this contract, conduct themselves and perform services in a professional, safe, and responsible manner. The Government reserves the right to require removal from the job site of any Contractor employee who endangers persons or property, whose continued employment is inconsistent with the interests of military security, or whose presence deters the accomplishment of work. The Contractor shall ensure employee conduct complies with 41 USC 423, Procurement Integrity. The Contractor shall also ensure that no Contractor employees conduct political related activities or events on the Installation. In cases where the standards are not met, the KO will advise the Contractor of the reason for requesting an employee's removal or withdrawing his or her authorization to enter the installation. The removal of such a person shall not relieve the Contractor of the requirement to provide personnel to perform adequate and timely service.

2.1.12. BUSINESS RELATIONS:

The Contractor shall successfully integrate and coordinate all activity needed to execute the requirement of this PWS. The Contractor shall manage the timeliness, completeness, and quality of problem identification acceptable to the Government. The Contractor shall provide to the COR corrective action plans, timely identification of issues, and effective management of subcontractors within ten (10) calendar days or at a mutually agreed upon date. The Contractor shall ensure customer satisfaction and professional and ethical behavior of all Contractor personnel.

2.1.13. MANUAL OPERATIONS:

The Contractor shall establish a Contingency Plan for manual operation if power or other utilities prevent the computer processing of the DMOs, OWOs, PWOs and PMOs related work documentation. The plan shall be delivered to the KO within 15 calendar days of the start of the contract. Provision should also be made for inputting and updating data into the Government System (GFEBS) on a delayed basis in case the network or system is down. The contingency plan shall include coordination with DPW Service Order Desk (SOD) and its operations.

2.1.14. DAMAGE TO GOVERNMENT PROPERTY:

The Contractor shall report damages to the KO/COR within two (2) hours. Damages can include those found on site during inspections and/or repair of other areas or damages caused by the Contractor during the repairs. The Contractor shall repair or replace parts with products similar in appearance to the original.

Repairs, renovation, or replacement to historic buildings must be approved by the KO or COR.

2.1.15. SALVAGE RIGHTS:

The Government retains all salvage rights to replaced property of value. The Government will determine the value of the property. Items of no value shall be disposed of at the Contractor's expense. For items of value, and for all Government equipment regardless of value, the Contractor shall prepare DD Form 1348- 1 or equivalent approved form for property disposal.

2.2. WORK MANAGEMENT

2.2.1. COORDINATION:

The specifications below serve to qualitatively describe the acceptable level of performance to be accomplished in this Contract. Specific Performance Standards and coordination requirements are further detailed in Part 5, called “SPECIFIC TASKS” of the PWS. The standards listed below pertain to all work performed under this Contract. All coordination requirements in this section and throughout the PWS shall take into consideration the DPW SOD and their operations. Work requirements and timelines shall include coordination with the DPW SOD.

2.2.2. WORK STANDARDS:

The technical specifications within this PWS define the quality of maintenance and repair accomplished under this Contract. When a standard is not directed, the Contractor shall perform required work to current industry standards and practices. If floors, cabinets, appliances, foundations, and other items are removed to gain access to the system component to be repaired, the Contractor shall return the area to a condition comparable to the original construction after work is completed. Any Government or occupant owned property damaged by the Contractor shall be repaired or replaced immediately at Contractor’s expense.

2.2.3. TASK PREPARATION:

The Contractor shall be responsible for all aspects of planning and preparation to accomplish work, to include access to facilities or location; coordination with occupants, tenants, building managers and affected personnel; tools, equipment, materials; tool and equipment cleaning, storage, and maintenance;

permissions and permits. Permits include, but are not limited to, Hot Work Permit for any open flame work, cutting, welding, and soldering, and Dig Permit for all soil disturbing activities impacting soils six inches or more below the ground surface. The Contractor shall account for all work and costs associated with receiving, planning, and performing the assigned task, so that quality work will be accomplished, without excess cost, and with minimal impact on Federal personnel, to the extent possible.

2.2.4. WORK AREA:

When the Contractor removes any components to gain access to systems or installed equipment to be repaired or maintained, the Contractor shall return the area to a condition comparable to the original construction after the work is completed. Any property damaged by the Contractor shall be repaired or replaced immediately at the Contractor’s expense.

2.2.5. WORK SITE CLEAN UP:

The Contractor shall remove and dispose from the work site at the end of each duty day, and on completion of the task, all dirt, trash, hazardous waste, scrap, debris, and by-products resulting from the work performed. The Contractor shall return usable material to shop stock or a material storage area for reuse.

2.2.6. HOUSEKEEPING:

The…