ATT U - Labor Category Position Descriptions.pdf

ATTACHMENT U

NASA CONSOLIDATED APPLICATIONS AND

PLATFORM SERVICES (NCAPS)

LABOR CATEGORY POSITION DESCRIPTIONS

RFP 80TECH23R0002

CONTRACT #TBD

DATE: MARCH 2023

80TECH23R0002

Attachment U

Labor Category

NICE

Framework

Code(s)

Minimum Required

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Cloud Computing Engineer I

451 LOC 50 Bachelor’s 0 The Engineer I designs, plans, and integrates cloud computing and virtualization systems. Experience supporting the NASA Web Services Operational Environment is highly desirable for the Engineer III.

This position provides specific, detailed information for hardware and software selection, cloud service provider selection, implementation techniques, application & data migration techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements. This engineer develops and conducts testing of cloud and virtualization systems, maintains technical expertise relevant industry standards and in cloud computing and virtualization technologies such as cloud service provider architecture, design, and configuration; cloud deployment models including public, community, private, and hybrid; cloud service delivery models including infrastructure- as-a-service, platform- as-a-service, and software-as-a-service; automation; hypervisors;

containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling. Evaluates and reports on new cloud and virtualization technologies to enhance capabilities of cloud-based and virtualized services and may also provide systems engineering activities such as: Concept of Operations Formulation, Requirements Definition, Analysis and Engineering, System Architecting, System Analysis and Design, Interface and Data Architectures, Validation and Verification, System Integration, System & Op. Performance Analysis, Lifecycle Cost Analysis & Estimation, Decision Analysis and Physical Configuration Analysis (PCA). Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints. Performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications.

The Engineer I has limited use and/or application of technical principles, theories, and concepts, receives assignments in the form of specific tasks for the work to be completed. Work is closely supervised and reviewed by management to measure meeting objectives and schedules.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Cloud Computing Engineer II

451 LOC 50 Bachelor’s 5

Experience supporting the NASA Web Services Operational Environment is highly desirable for the Engineer II.

The Engineer II designs, plans, and integrates cloud computing and virtualization systems. provides specific, detailed information for hardware and software selection, cloud service provider selection, implementation techniques, application & data migration techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements and develops and conducts testing of cloud and virtualization systems.

This Engineer II maintains technical expertise relevant industry standards and in cloud computing and virtualization technologies such as cloud service provider architecture, design, and configuration; cloud deployment models including public, community, private, and hybrid; cloud service delivery models including infrastructure- as-a-service, platform- as-a-service, software-as-a-service;

automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; scaling. Evaluates and reports on new cloud and virtualization technologies to enhance capabilities of cloud-based and virtualized services and may also provide systems engineering activities such as:

Concept of Operations Formulation, Requirements Definition, Analysis and Engineering, System Architecting, System Analysis and Design, Interface and Data Architectures, Validation and Verification, System Integration, System & Op.

Performance Analysis, Lifecycle Cost Analysis & Estimation, Decision Analysis and Physical Configuration Analysis (PCA) . Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints and performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specification.

The level Engineer II has a complete understanding and wide application of technical principles, theories, and concepts in the field and a general knowledge of other related disciplines. Receives assignments in the form of objectives and establishes goals to meet outlined objectives. Provides direction to employees according to established policies and management guidance. Works somewhat independently, and work is reviewed by management to measure whether objectives have been met.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Cloud Computing Engineer III

451 LOC 50 Bachelor’s 9 desirable for the Engineer III.

The Engineer III designs, plans, and integrates cloud computing and virtualization systems, provides specific, detailed information for hardware and software selection, cloud service provider selection, implementation techniques, application & data migration techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements. Develops and conducts testing of cloud and virtualization systems, maintains technical expertise relevant industry standards and in cloud computing and virtualization technologies such as cloud service provider architecture, design, and configuration; cloud deployment models including public, community, private, and hybrid; cloud service delivery models including infrastructure- as-a-service, platform- as-a-service, and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling.

Evaluates and reports on new cloud and virtualization technologies to enhance capabilities of cloud-based and virtualized services and may also provide systems engineering activities such as: Concept of Operations Formulation, Requirements Definition, Analysis and Engineering, System Architecting, System Analysis and Design, Interface and Data Architectures, Validation and Verification, System Integration, System & Op. Performance Analysis, Lifecycle Cost Analysis & Estimation, Decision Analysis and Physical Configuration Analysis (PCA). The Engineer III ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints, performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications.

The Engineer III applies extensive technical expertise and has full knowledge of other related disciplines. Receives assignments in the form of objectives and establishes goals to meet objectives and provides guidance to subordinates to achieve goals in accordance with established policies. Work is performed without appreciable direction; however, work is reviewed and measured based on meeting objectives and schedules. This role establishes and recommends changes to policies which affect subordinate organization(s).

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Cloud Computing Engineer IV

451 LOC 50 Bachelor’s or

Master’s desirable in the Engineer IV who will design, plan, and integrate cloud computing and virtualization systems.

This position provides specific, detailed information for hardware and software selection, cloud service provider selection, implementation techniques, application & data migration techniques and tools for the most efficient solution to meet business needs, including present and future capacity requirements, develops and conducts testing of cloud and virtualization systems, and maintains technical expertise relevant industry standards and in cloud computing and virtualization technologies such as cloud service provider architecture, design, and configuration;

cloud deployment models including public, community, private, and hybrid; cloud service delivery models including infrastructure-, platform-, and software-as-a-service; automation; hypervisors; containers; virtual compute, storage, and networks; virtual infrastructure management; self-provisioning; and scaling. In this role the Engineer IV evaluates and reports on new cloud and virtualization technologies to enhance capabilities of cloud-based and virtualized services and may also provide systems engineering activities such as: Concept of Operations Formulation, Requirements Definition, Analysis and Engineering, System Architecting, System Analysis and Design, Interface and Data Architectures, Validation and Verification, System Integration, System & Op. Performance Analysis, Lifecycle Cost Analysis & Estimation, Decision Analysis and Physical Configuration Analysis (PCA). Ensures the logical and systematic conversion of product requirements into total systems solutions that acknowledge technical, schedule, and cost constraints and performs functional analysis, timeline analysis, detail trade studies, requirements allocation and interface definition studies to translate customer requirements into hardware and software specifications.

The Engineer IV applies advanced technical principles, theories, and concepts;

contributes to development of new principles and concepts; participates with senior managers to establish strategic plans and objectives. Recommends/makes decisions on administrative or project work matters and ensures effective achievement of program, project, or organizational objectives.

Work is checked through consultation and agreement with others rather than by formal review of supervisor.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Computer Systems Analyst

I

671 LOC 40 Associate’s 2 The Computer Systems Analyst I carries out fact finding and analyses as assigned, (usually of a single activity or a routine problem); applies established procedures where the nature of the system, feasibility, computer equipment and programming language have already been decided; may assist a higher level systems analyst by preparing the detailed specifications required by computer programmers from information developed by the higher level analyst, and may research routine user problems and solve them by modifying the existing system when the solutions follow clear precedents. When cost and deadline estimates are required, results receive closer review.

Computer Systems Analyst

II

671 LOC 40 Bachelor’s 4 The Computer Systems Analyst II reviews proposals which consist of objectives, scope, and user expectations; gathers facts, analyzes data, and prepares a project synopsis which compares alternatives in terms of cost, time, availability of equipment and personnel, and recommends a course of action; upon approval of synopsis, prepares specifications for development of computer programs. Duties also include the ability to determine and resolve data processing problems and coordinate the work with program, users, etc. This worker orients user personnel on new or changed procedures, may conduct special projects such as data element and code standardization throughout a broad system, working under specific objectives and bringing to the attention of the supervisor any unusual problems or controversies.

Computer Systems Analyst

III

671 LOC 40 Bachelor’s 6 The Computer Systems Analyst III applies systems analysis and design techniques to complex computer systems in a broad area such as manufacturing, finance management, engineering, accounting, or statistics, logistics planning, material management, etc. Usually, there are multiple users of the system; however, there may be complex one-user systems, (e.g., for engineering or research projects). This position requires competence in all phases of systems analysis techniques, concepts, and methods and knowledge of available system software, computer equipment, and the regulations, structure, techniques, and management practices of one or more subject-matter areas. Since input data usually come from diverse sources, this worker is responsible for recognizing probable conflicts and integrating diverse data elements and sources, as well as producing innovative solutions for a variety of complex problems.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Configuration Management Specialist I

632 LOC 40 Bachelor’s 0 Entry-level configuration management support. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Configuration Management Specialist II

632 LOC 40 Bachelor’s 4 Mid-level configuration management support. Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments. Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Configuration Management Specialist III

632 LOC 40 Bachelor’s 8 Senior-level configuration management support. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

Configuration Management Specialist IV

632 LOC 40 Bachelor’s 12 Expert-level configuration management support. Applies expert knowledge of concepts, processes, practices, and procedures on technical assignments. Provides configuration management planning. Describes provisions for configuration identification, change control, configuration status accounting, and configuration audits. Regulates the change process so that only approved and validated changes are incorporated into product documents and related software.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Cybersecurity Specialist I

521 LOC 50 Bachelor’s 0 Entry-level Cybersecurity support. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Supports enterprise Cybersecurity standards. Supports the development and implementation of Cybersecurity standards and procedures. Coordinates development and recommends security processes for the organization. Recommends Cybersecurity solutions to support customers’ requirements. Identifies and reports security violations.

Recommends and satisfies Cybersecurity requirements based upon the analysis of CSPP, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of processes and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Supports analysis, design, and development of security features for system architectures. Analyzes and recommends security requirements for computer systems which may include mainframes, workstations, and personal computers.

Supports designing, development, engineering, and implementation of solutions that meet security requirements. Provides integration and implementation of the computer system security solution. Analyzes general cybersecurity-related technical problems and provides basic engineering and technical support in solving these problems. Supports vulnerability/risk analyses and makes recommendations of computer systems and applications during all phases of the system development life cycle. Performs all procedures necessary to ensure the safety of information systems data assets and to protect systems from intentional or inadvertent access or destruction. Ensures that all information systems are functional and secure.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Cybersecurity Specialist II

521 LOC 50 Bachelor’s 4 Mid-level Cybersecurity support. Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments. Supports enterprise Cybersecurity standards. Supports the development and implementation of Cybersecurity standards and procedures. Coordinates, develops, and makes recommendations of security programs for an organization. Coordinates, development, and makes recommendations of security programs for an organization.

Recommends Cybersecurity solutions to support customers’ requirements. Identifies and reports security violations. Recommends and satisfies Cybersecurity requirements based upon the analysis of CSPP, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of processes and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Supports analysis, design, and development of security features for system architectures. Analyzes and recommends security requirements for computer systems which may include mainframes, workstations, and personal computers. Support design, development, engineering, and implementation of solutions that meet security requirements.

Supports integration and implementation of the computer system security solution.

Analyzes general Cybersecurity-related technical problems and provides basic engineering and technical support in solving these problems. Supports vulnerability/risk analyses and makes recommendations of computer systems and applications during all phases of the system development life cycle. Performs all procedures necessary to ensure the safety of information systems data assets and to protect systems from intentional or inadvertent access or destruction. Ensures that all information systems are functional and secure.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Cybersecurity Specialist III

521 LOC 50 Bachelor’s 8 Senior-level Cybersecurity support. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Supports enterprise Cybersecurity standards. In coordination with Government develops and implements Cybersecurity standards and procedures. Coordinates, develops, and recommends security processes for an organization. Recommends Cybersecurity solutions to support customers’ requirements. Identifies and reports security violations.

Recommends and satisfies Cybersecurity requirements based upon the analysis of CSPP, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of processes and policies. Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Supports analysis, design, and development of security features for system architectures. Analyzes security requirements for computer systems which may include mainframes, workstations, and personal computers. Designs, develops, engineers, and implements solutions that meet CSPP requirements. Provides integration and implementation of the computer system security solution. Analyzes general Cybersecurity-related technical problems and provides basic engineering and technical support in solving these problems. Supports vulnerability/risk analyses and makes recommendations on computer systems and applications during all phases of the system development life cycle. Performs all procedures necessary to ensure the safety of information systems data assets and to protect systems from intentional or inadvertent access or destruction. Ensures that all information systems are functional and secure.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Cybersecurity Specialist IV

521 LOC 50 Bachelor’s 12 Expert-level information Cybersecurity support. Applies expert knowledge of concepts, processes, practices, and procedures on technical assignments. Supports enterprise Cybersecurity standards. In coordination with Government develops and implements Cybersecurity standards and procedures. Coordinates, develops, and recommends security processes for an organization. Recommends Cybersecurity solutions to support customers’ requirements. Identifies and reports security violations. Recommends and satisfies Cybersecurity requirements based upon the analysis of CSPP, policy, regulatory, and resource demands. Supports customers at the highest levels in the development and implementation of processes and policies.

Applies know-how to government and commercial common user systems, as well as to dedicated special purpose systems requiring specialized security features and procedures. Supports design and development of security features for system architecture requirements. Analyzes and makes recommendations of security requirements for computer systems which may include mainframes, workstations, and personal computers. Supports design, development, engineering, and implementation of solutions that meet CSPP requirements. Provides integration and implementation of the computer system security solution. Analyzes general Cybersecurity-related technical problems and provides basic engineering and technical support in solving these problems. Supports vulnerability/risk analyses of computer systems and applications during all phases of the system development life cycle. Performs all procedures necessary to ensure the safety of information systems data assets and to protect systems from intentional or inadvertent access, theft, or destruction. Ensures that all information systems are functional and secure. May require familiarity with domain structures, user authentication, and digital signatures. May require understanding of firewall theory and configuration. Must be able to weigh business needs against security risks and articulate issues to management.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Data Scientist I 421 LOC 50 Bachelor’s 2 Curates and further technologies, practices and approaches related to data management and analytics for NASA. Demonstrates the potential application of how data may be applied to meet critical mission needs. Prototypes and delivers technical solutions to meet near-term objects, such as enabling access and integration of highly distributed, heterogeneous data or supporting analysis and computation across highly distributed data environments and silos. Increases the speed, volume and efficiency of data transfer and application between the various centers, programs, projects within the agency. Attracts and retains top talent in the fields of data science, data management and technology and create opportunities to engage non-data scientists in the identification, creation, analysis, and visualization of data.

Collaborates with universities, public and private research centers and laboratories, large enterprises, and small businesses. Advises senior leadership and programmatic management on the impact of data technologies.

Data Scientist II 421 LOC 50 Bachelor’s 5 Curates and further technologies, practices and approaches related to data management and analytics for NASA. Demonstrates the potential application of how data may be applied to meet critical mission needs. Prototypes and delivers technical solutions to meet near-term objects, such as enabling access and integration of highly distributed, heterogeneous data or supporting analysis and computation across highly distributed data environments and silos. Increases the speed, volume and efficiency of data transfer and application between the various centers, programs, projects within the agency. Attracts and retains top talent in the fields of data science, data management and technology and create opportunities to engage non-data scientists in the identification, creation, analysis, and visualization of data.

Collaborates with universities, public and private research centers and laboratories, large enterprises, and small businesses.

Advise senior leadership and programmatic management on the impact of data technologies.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Data Scientist III 421 LOC 50 Bachelor’s 7 Provides extensive technical knowledge and analysis of highly specialized applications and operational environments, high-level functional systems analysis, design, integration, documentation, training, and implementation advice on complex problems that require multidisciplinary knowledge of multiple subject matter areas (e.g., business, project management, computer science, engineering, mathematics, or the various sciences) for effective implementation. Participates as needed in all phases of projects and programs with emphasis on the planning, analysis, testing, integration, documentation, and presentation phases. Provides analysis of laws, policies, and regulations germane to the task supported.

Database Administrator I

421 LOC 50 Bachelor’s 0 Entry-level database administration and programmer support. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Provides all activities related to the administration of computerized databases. Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. Designs, creates, and maintains databases in a client/server environment. Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. Advises users on access to various client/server databases. Designs, implements, and maintains complex databases with respect to scripting languages, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Database Administrator II

421 LOC 50 Bachelor’s 4 Mid-level database administration and programmer support. Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments. Provides all activities related to the administration of computerized databases. Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. Designs, creates, and maintains databases in a client/server environment. Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. Advises users on access to various client/server databases. Designs, implements, and maintains complex databases with respect to scripting languages, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

Database Administrator III

421 LOC 50 Bachelor’s 8 Senior-level database administration and programmer support. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Provides all activities related to the administration of computerized databases. Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. Designs, creates, and maintains databases in a client/server environment. Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. Advises users on access to various client/server databases. Designs, implements, and maintains complex databases with respect to scripting languages, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Database Administrator IV

421 LOC 50 Bachelor’s 12 Expert-level database administration and programmer support. Applies expert knowledge of concepts, processes, practices, and procedures on technical assignments. Provides all activities related to the administration of computerized databases. Projects long-range requirements for database administration and design in conjunction with other managers in the information systems function. Designs, creates, and maintains databases in a client/server environment. Conducts quality control and auditing of databases in a client/server environment to ensure accurate and appropriate use of data. Advises users on access to various client/server databases. Designs, implements, and maintains complex databases with respect to scripting languages, access methods, access time, device allocation, validation checks, organization, protection and security, documentation, and statistical methods. Applies knowledge and experience with database technologies, development methodologies, and front-end (e.g., COGNOS)/back-end programming languages (e.g., SQL). Performs database programming and supports systems design. Includes maintenance of database dictionaries, overall monitoring of standards and procedures, file design and storage, and integration of systems through database design.

Project Manager I

802, 451 LOC 40 Bachelor’s 0 Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for customer regarding status of project.

Manages the operational aspects of current projects and serves as liaison between customer, planning, project team, and organizational management. Reviews status of projects and budgets; manages schedules and prepares status reports. Assess project issues and develops potential solutions to meet project goals and objectives. Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

The Project Manager role may also serve as the Product Manager or Scrum Master on Agile teams. The product owners manage the product development process to ensure that customers’ needs are met. Product owners also work with agile teams to determine product features and manage product backlog, as well as communicate with stakeholders. Scrum masters serve as facilitators for agile teams utilizing the scrum methodology. They are responsible for understanding the big picture of each sprint. A Scrum Master facilitates the communication and collaboration between leadership and team players to ensure a successful outcome.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Project Manager

II

431, 641 LOC 40 Bachelor’s 3 Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for customer regarding status of project.

Manages the operational aspects of current projects and serves as liaison between customer, planning, project team, and organizational management. Reviews status of projects and budgets; manages schedules and prepares status reports. Assesses project issues and develops potential solutions to meet project goals and objectives.

Has knowledge of commonly used concepts, practices, and procedures within a particular field. Relies on instructions and pre-established guidelines to perform the functions of the job.

The Project Manager role may also serve as the Product Manager or Scrum Master on Agile teams. The product owners manage the product development process to ensure that customers’ needs are met. Product owners also work with agile teams to determine product features and manage product backlog, as well as communicate with stakeholders. Scrum masters serve as facilitators for agile teams utilizing the scrum methodology. They are responsible for understanding the big picture of each sprint. A Scrum Master facilitates the communication and collaboration between leadership and team players to ensure a successful outcome.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Project Manager

III

802 LOC 40 Bachelor’s 6 Responsible for the coordination and completion of projects. Oversees all aspects of projects. Sets deadlines, assigns responsibilities, and monitors and summarizes progress of project. Prepares reports for customer regarding status of project.

Manages the operational aspects of current projects and serves as liaison between customer, planning, project team, and organizational management. Reviews status of projects and budgets; manages schedules and prepares status reports. Assess project issues and develops potential solutions to meet project goals and objectives.

Complete understanding and use of a wide range of concepts, practices, and procedures within a particular field. Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks. A wide degree of creativity and latitude is expected.

The Project Manager role may also serve as the Product Manager or Scrum Master on Agile teams. The product owners manage the product development process to ensure that customers’ needs are met. Product owners also work with agile teams to determine product features and manage product backlog, as well as communicate with stakeholders. Scrum masters serve as facilitators for agile teams utilizing the scrum methodology. They are responsible for understanding the big picture of each sprint. A Scrum Master facilitates the communication and collaboration between leadership and team players to ensure a successful outcome.

Quality Assurance Specialist I

671 LOC 40 Bachelor’s 0 Entry-level knowledge of quality management and assurance practices and principles. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Familiar with the concepts and practices that support survey administration and analysis, data collection and analysis, performance measurement, and routine reporting. Basic skills in using various software applications used in support of a quality management program.

Quality Assurance

Specialist II

671 LOC 40 Bachelor’s 4 Mid-level knowledge and experience implementing quality management and assurance practices and principles. Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments. Skilled in applying concepts and practices that support survey administration and analysis, data collection and analysis, performance measurement, and reporting. Adept at using various software applications used in support of a quality management program.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Quality Assurance

Specialist III

671 LOC 40 Bachelor’s 8 Senior-level knowledge and experience implementing quality management and assurance practices and principles. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Highly skilled in applying concepts and practices that support survey administration and analysis, data collection and analysis, performance measurement, reporting and providing recommendations for performance improvement. Very adept at using various software applications used in support of a quality management program.

Quality Assurance

Specialist IV

671 LOC 40 Bachelor’s 12 Expert knowledge and experience implementing quality management and assurance practices and principles. Applies expert knowledge of concepts, processes, practices, and procedures on technical assignments. Expertise in applying concepts and practices that support survey administration and analysis, data collection and analysis, performance measurement, reporting, and providing recommendations for performance improvement. Highly skilled in using various software applications used in support of a quality management program.

Software Developer I

621 LOC 50 Bachelor’s 0 Entry-level software development support. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.

Addresses problems of systems integration, compatibility, and multiple platforms.

Consults with project teams and end users to identify application requirements.

Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Participates in development of software user manuals.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Software Developer II

621 LOC 50 Bachelor’s 4 Mid-level software development support. Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments. Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.

Addresses problems of systems integration, compatibility, and multiple platforms.

Consults with project teams and end users to identify application requirements.

Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Instructs, assigns, directs, and checks the work of other software developers on development team. Participates in development of software user manuals.

Software Developer III

621 LOC 50 Bachelor’s 8 Senior-level software development support. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements.

Designs and develops new software products or major enhancements to existing software. Addresses problems of systems integration, compatibility, and multiple platforms. Consults with project teams and end users to identify application requirements. Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Instructs, assigns, directs, and checks the work of other software developers on development team.

Participates in development of software user manuals.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Software Developer IV

621 LOC 50 Bachelor’s 12 Expert-level software development support. Applies expert knowledge of concepts, processes, practices, and procedures on technical assignments. Designs, develops, enhances, debugs, and implements software. Troubleshoots production problems related to software applications. Researches, tests, builds, and coordinates the conversion and/or integration of new products based on client requirements. Designs and develops new software products or major enhancements to existing software.

Addresses problems of systems integration, compatibility, and multiple platforms.

Consults with project teams and end users to identify application requirements.

Performs feasibility analysis on potential future projects to management. Assists in the evaluation and recommendation of application software packages, application integration and testing tools. Resolves problems with software and responds to suggestions for improvements and enhancements. Instructs, assigns, directs, and checks the work of other software developers on development team. Participates in development of software user manuals.

Systems Administrator I

451 LOC 50 Bachelor’s or

Associate’s

Entry-level systems administration support. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Performs work that requires practical experience and training. Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including virtual, cloud, as well as web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations.

Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Systems Administrator II

451 LOC 50 Bachelor’s 4 Mid-level systems administration support. Applies advanced knowledge of concepts, processes, practices, and procedures on technical assignments. Performs work that requires advanced practical experience and training. Under general supervision, responsible for installing, configuring, and maintaining operating system workstations and servers, including virtual, cloud, as well as web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels.

Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Systems Administrator III

451 LOC 50 Bachelor’s 6 Senior-level systems administration support. Applies comprehensive knowledge of concepts, processes, practices, and procedures on technical assignments. Performs work that requires comprehensive practical experience and training. Responsible for installing, configuring, and maintaining operating system workstations and servers, including virtual, cloud, as well as web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

Systems Administrator IV

451 LOC 50 Bachelor’s 12 Expert-level systems administration support. Applies expert knowledge of concepts, processes, practices, and procedures on technical assignments. Performs work that requires expert practical experience and training. Responsible for installing, configuring, and maintaining operating system workstations and servers, including virtual, cloud, as well as web servers, in support of business processing requirements. Performs software installations and upgrades to operating systems and layered software packages. Schedules installations and upgrades and maintains them in accordance with established IT policies and procedures. Monitors and tunes the system to achieve optimum performance levels. Ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. Ensures data/media recoverability by implementing a schedule of system backups and database archive operations. Supports media management through internal methods and procedures or through offsite storage and retrieval services. Develops and promotes standard operating procedures. Conducts routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. Develops and maintains a comprehensive operating system hardware and software configuration database/library of all supporting documentation.

LOC

Education Experience

(Years) Labor Category Descriptions and Responsibilities

Systems Engineer I

632 LOC 50 Bachelor’s 1 Entry-level systems engineering support. Applies fundamental concepts, processes, practices, and procedures on technical assignments. Provides analysis related to the design, development, and integration of cloud, hardware, software, man-machine interfaces, and all system level requirements to provide an integrated IT solution.

Develops integrated system test requirement, strategies, devices, and systems.

Directs overall system level testing.

With guidance from more senior engineers, performs system capabilities analysis, programming, installs, tests, and validates operational automation and communications software as specified by installation standards, manufacturer’s guidance, and licensing…