ATT L - Service Catalog Descriptions.pdf

ATTACHMENT L

NASA CONSOLIDATED APPLICATIONS AND

PLATFORM SERVICES (NCAPS)

SERVICE CATALOG DESCRIPTIONS

RFP 80TECH23R0002

CONTRACT #TBD

DATE: MARCH 2023

NCAPS Contract – 80TECH23R0002

Table of Contents Introduction

Fixed Price Teams Agile Release Train (ART) Team Two-Week Sprints/Iterations Agile Product Team Two-Week Sprints/Iterations (Various Sizes) ABAP Special Use Developers Shared Services Team Two-Week Sprints/Iterations (Various Sizes) SAP BASIS Specialized Software Integration Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Web Application Integration Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Cybersecurity Specialist Team Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Access Management Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Technical Writers Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Configuration Management Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Release Management Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Platform Management Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Database Support Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Business Intelligence (BI) and Data Modeling Team Two-Week Sprints/Iterations (Various Sizes) Process Automation Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Specialized Shared Services Team Two-Week Sprints/Iterations (Various Sizes) Inspect and Adapt (I&A) Team One-Week Event (Various Sizes) Two-week Iteration/Sprint Agile Product Team and Shared Services Team Reports Agile Release Train (ART) Program Increment Reports Program Increment Agile Product Team and Shared Services Team Health Radar Report Role-Based Health Radar Reports Agile Release Train (ART) Engineer Two-Week Sprints/Iterations Agile Release Train (ART) Engineer One-Week Inspect & Adapt Event Scrum Master Role Two-Week Sprints/Iterations Scrum Master Role One-Week I&A Event

Incremental Team Units (ITU) O&M and Development Incremental Team Unit (ITU) Support ITU Support – Specialized Incremental Team Unit (ITU) Scrum Master Support

O&M Bundles KSC Infrastructure and Application O&M Bundled Services (Group name)

Application and System O&M Application O&M Services Infrastructure and Application Extended Support for Agency

Commercial SSL Certificate

Incremental Development Units (IDU) Development Investigation Report IDU Application Development Small Development Startup and Close Down Medium Development Startup and Close Down Large Development Startup and Close Down Full 7120.7 support addon to Development Startup and Close Down

SharePoint as a Service SharePoint as a Service (SPaaS) - Site Collection High Availability SharePoint as a Service (SPaaS) - Site Collection SharePoint Custom Solution Review SharePoint Mirror Test Site Defined SharePoint Training

Process Automation O&M Attended Automation (Extra Small) O&M Attended Automation (Small) O&M Attended Automation (Medium) O&M Attended Automation (Large) O&M Unattended Automation (Extra Small) O&M Unattended Automation (Small) O&M Unattended Automation (Medium) O&M Unattended Automation (Large) O&M Managed Solution – (Small) O&M Managed Solution – (Medium) O&M Managed Solution – (Large) O&M Bring Your Own Data Gateway Support Add-on (Per Gateway) O&M Managed Data Gateway Support Add-on (Per Gateway) Process Automation Discovery Solution Development Sprint (Zero) Solution Development Sprint (Extra-Small) Solution Development Sprint (Small) Solution Development Sprint (Medium) Solution Development Sprint (Large) Solution Development Sprint (Extra-Large) Testing Add-on (Various Types) Bring Your Own Data Gateway Setup Managed Data Gateway Setup Managed Data Gateway Data Source Setup Add-on Power Platform Environment Provisioning – (Small) Power Platform Environment Provisioning – (Medium) Standard Connector Onboarding & Enablement Custom Connector Onboarding & Enablement Architecture Support Training Add-on (Various sizes)

License Enablement Bot Service Account Setup

Introduction

This appendix specifies the orderable catalog offerings. Each offering contains the following items:

• Catalog Description

• Catalog ID(s)

• Applicable PWS Requirement(s) o NOTE: The requirements of PWS elements 1.0 through 4.0 apply to all NCAPS products and services and, as such, are not specifically enumerated and considered indirect charge unless otherwise specified in the Catalog item.

• Description at a summary level, which is not intended to duplicate or take precedence over Attachment A, Performance Work Statement (PWS) o NOTE: This includes Deliverable Products and Services (DPS) consumption information, if not self-explanatory in Attachment P, Deliverable Products and Services.

• Unique Considerations o All software licenses needed for the catalog items will be provided by the

Government unless otherwise specified.

Catalog offerings that are specifically stated as included in the Description of a service and/or identified as part of a Unique Consideration, shall not be separately charged to the Government.

Fixed Price Teams

Catalog Description Agile Release Train (ART) Team Two-Week Sprints/Iterations

Catalog ID(s) FPT-ART

Applicable PWS Requirement(s) 6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.5

Description

This catalog item is to order an ART Team needed to manage from 50 – 125 people organized in 5 to 12 multiple Agile Product Teams and Shared Services Teams as part of a single ART. As part of the Scaled Agile Framework for Lean Enterprises (SAFe), an ART is a team of Agile Teams, which, along with other stakeholders, incrementally develops, delivers, and operates, one or more solutions in a value stream.

Unique Considerations

This catalog is only needed when the Government determines the Agile Teams need to be managed as part of an ART. If the Government determines there is no need to manage a group of Agile Teams as part of an ART, then there is not requirement to order an ART team.

This catalog offering requires that at least 5 Agile Product Teams or Shared Services Teams (FPT-APT, FPT-ABAP, FPT-BASIS, FPT-CF, FPT-WAI, FPT-CSS, FPT-AM, FPT-TW, FPT-CM, FPT-RM, FPT-PM, FPT-DBS, FPT-BI, or FPT-PA) are ordered.

This catalog offering does not include the Release Train Engineer (RTE) role. The RTE role can be ordered separately via Catalog ID FPT-RTE.

Description Agile Product Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-APT-S, FPT-APT-M, FPT-APT-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1 (Excluding L);7.2 (Excluding C, H i, and N); 7.6; 7.8

Description

An Agile Product Team is a cross-functional group of individuals who can define, build, test, and deploy an increment of value in a brief timebox.

• Small – Teams will deliver 40+ Story Points per two-week iteration.

• Medium – Teams will deliver 56+ Story Points per two-week iteration.

• Large – Teams will deliver 72+ Story Points per two-week iteration

Unique Considerations

The contractor will work with the Government to determine the appropriate skill mix for teams. The Contractor shall provide skills that align with the Application Development Languages Roadmap (ADLR) found in the Application handbook. Teams requiring specialized roles, skills, and services to support the success of multiple Agile Product Teams or an Agile Release Train (ART) may be better suited as a “Shared Services Team” rather than an “Agile Product Team.” The Government will determine if a Shared Services Team is needed and order it accordingly. With CO authorization Specialized Agile Product Teams may be used to order skills with higher-than-normal labor rates.

This catalog offering does not include the Scrum Master role. The Scrum Master role can be ordered separately via Catalog IDs: FPT-SM-XS, FPT-

SM-S, FPT-SM-M, FPT-SM-L.

Description

ABAP Special Use Developers Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-ABAP-XS, FPT-ABAP-S, FPT-ABAP-M, FPT-ABAP-L

Applicable PWS Requirement(s) 6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order an Advanced Business Application Programming (ABAP) development Shared Services Team to design and create software programs and applications through the SAP and ABAP programming codes.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in Application Demos

Unique

This Shared Services Team is only made up of ABAP developer skills.

This catalog offering does not include the Scrum Master role. The Scrum

SAP BASIS Specialized Software Integration Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-BASIS-XS, FPT-BASIS-S, FPT-BASIS-M, FPT-BASIS-L

Applicable PWS Requirement(s) 6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order a Business Application Software Integrated Solution (BASIS) development Shared Services Team to design and create software programs and applications using BASIS.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of SAP BASIS developer skills.

This catalog offering does not include the Scrum Master role. The Scrum

Web Application Integration Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-WAI-XS, FPT-WAI-S, FPT-WAI-M, FPT-WAI-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

This is to order a Web Application Integration Shared Services Team to provide web application integration support for applications maintained or managed by NCAPS.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution.

Unique Considerations

This Shared Services Team is only made up of Web Application Integration skills.

This catalog offering does not include the Scrum Master role. The Scrum

Cybersecurity Specialist Team Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-CSS-XS, FPT-CSS-S, FPT-CSS-M, FPT-CSS-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order a Cybersecurity Specialist to develop and maintain Security plans for applications maintained or managed by NCAPS.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution.

Unique Considerations

This Shared Services Team is only made up of Cybersecurity skills.

This catalog offering does not include the Scrum Master role. The Scrum

Access Management Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-AM-XS, FPT-AM-S, FPT-AM-M, FPT-AM-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order an Access Management Shared Services Team to perform access management for applications maintained or managed by NCAPS.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of Access Management skills.

This catalog offering does not include the Scrum Master role. The Scrum

Technical Writers Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-TW-XS, FPT-TW-S, FPT-TW-M, FPT-TW-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order Technical Writer skills to develop and maintain documentation for NCAPS managed applications.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of Technical Writer skills.

This catalog offering does not include the Scrum Master role. The Scrum

Configuration Management Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-CM-XS, FPT-CM-S, FPT-CM-M, FPT-CM-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1; 7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order Configuration Management skills to manage the configuration of NCAPS managed applications.

• X-small – Teams will deliver 28+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of Configuration Management skills.

This catalog offering does not include the Scrum Master role. The Scrum

Release Management Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-RM-XS, FPT-RM-S, FPT-RM-M, FPT-RM-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order Release Management skills to manage releases for NCAPS managed applications.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of Release Management skills.

This catalog offering does not include the Scrum Master role. The Scrum

Platform Management Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-PM-XS, FPT-PM-S, FPT-PM-M, FPT-PM-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order a Platform Management Shared Services Team to manage platform services for NCAPS managed applications.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of Platform Management skills.

This catalog offering does not include the Scrum Master role. The Scrum

Database Support Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-DBS-XS, FPT-DBS-S, FPT-DBS-M, FPT-DBS-L

Applicable PWS

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

This is to order Database skills to implement and manage NCAPS managed databases.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of Database Administrator skills.

This catalog offering does not include the Scrum Master role. The Scrum

Business Intelligence (BI) and Data Modeling Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-BI-XS, FPT-014-S, FPT-BI-M, FPT-BI-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1; 7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order a Business Intelligence (BI) and Data Modeling development Shared Services Team to design and create software programs and applications.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of Business Intelligence, Data Modeling, skills.

This catalog offering does not include the Scrum Master role. The Scrum

Process Automation Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-PA-XS, FPT-PA-S, FPT-PA-M, FPT-PA-L

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

This is to order a Process Automation development Shared Services Team to design and create software programs and applications.

• X-small – Teams will deliver 24+ Story Points per two-week iteration

• Small – Teams will deliver 40+ Story Points per two-week iteration

• Medium – Teams will deliver 56+ Story Points per two-week iteration

• Large – Teams will deliver 72+ Story Points per two-week iteration

Shared Services Teams engage in the following type of activities:

• Participating in Program Increment (PI) Planning as well as Pre- and Post-PI Planning.

• Driving requirements where necessary, adding to solution intent, and taking ownership of their portion of dependent backlog items.

• Collaborating with Agile Product Teams to fulfill the dependencies that occur during PI execution.

• Participating in System Demos and Solution Demos.

Unique Considerations

This Shared Services Team is only made up of Process Automation skills.

This catalog offering does not include the Scrum Master role. The Scrum

Specialized Shared Services Team Two-Week Sprints/Iterations (Various Sizes)

Catalog ID(s) FPT-SAT-S, FPT-SAT-M, FPT-SAT-L

Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7.0; 7.1;7.2 (Excluding B, N); 7.6; 7.8

Description

A specialized Shared Services Team is a group of individuals who can define, build, test, and deploy an increment of value in a brief timebox.

• Small – Teams will deliver 40+ Story Points per two-week iteration.

• Medium – Teams will deliver 56+ Story Points per two-week iteration.

• Large – Teams will deliver 72+ Story Points per two-week iteration.

Unique Considerations

This catalog offering is only for teams requiring special skillsets that have a higher-than-average labor rate. With approval from the CO additional skillsets beyond what is defined below may utilize this catalog offering.

• Salesforce

• Service Now

Description Inspect and Adapt (I&A) Team One-Week Event (Various Sizes)

Catalog ID(s) FPT-I&A-XS, FPT-I&A-S, FPT-I&A-M, FPT-I&A-L

Applicable PWS Requirement(s)

7.9

Description

This is to order Agile Product Teams and Shared Services Teams for a one-week Inspect and Adapt (I&A) event with the following output:

• I&A Team (X-Small): Expected output equivalent to 12+ story points

• I&A Team (Small): Expected output equivalent to 20+ story points

• I&A Team (Medium): Expected output equivalent to 28+ story points

• I&A Team (Large): Expected output equivalent to 36+ story points

I&A event activities are calculated by story points. If an I&A team’s capacity is greater than the number of I&A story points, the team should continue to work items from their respective backlog(s) to make use of the team’s full capacity.

Two-week Iteration/Sprint Agile Product Team and Shared Services Team Reports

Catalog ID(s) FPT-R-001

Requirement(s)

7.7 A; B .i

Description

At the end of each two-week iteration/sprint, each agile team will provide the following:

• Flow Distribution for the Team

• Flow Velocity with Flow Velocity Fluctuations for the Team

• Flow Time for the Team

• Flow Efficiency for the Team

• Flow Load for the Team

• Burndown and Burnup charts for the Team

Unique Considerations

Reports will be generated using Government provided tools (i.e., Agility Health, Jira Align, etc.) Reference “ATT G - Acronyms and Abbreviations” for definitions and examples.

One of this catalog offering must be ordered for each Agile Product Teams or Shared Services Teams (FPT-APT, FPT-ABAP, FPT-BASIS, FPT-CF, FPT-WAI, FPT-CSS, FPT-AM, FPT-TW, FPT-CM, FPT-RM, FPT-PM, FPT-DBS, FPT-BI, or FPT-PA) that will product these reports.

Description Agile Release Train (ART) Program Increment Reports

Catalog ID(s) FPT-R-002

Applicable PWS Requirement(s)

7.7 A, B .ii

Description

At the end of each Program Increment each ART will provide the following:

• Flow Distribution for the ART

• Flow Velocity for the ART

• Flow Time for the ART

• Flow Efficiency for the ART

• Flow Predictability for the ART and for each agile team in the ART

Unique Considerations

Reports will be generated using Government provided tools (i.e., Agility Health, Jira Align, etc.) Reference “ATT G - Acronyms and Abbreviations” for definitions and examples.

This catalog offering must be ordered in combination with Agile Release Train (ART) Team (FPT-ART).

Program Increment Agile Product Team and Shared Services Team Health Radar Report

Catalog ID(s) FPT-R-003

Applicable PWS Requirement(s)

7.7 A, B .iii

Description At the end of each Program Increment the following report will be provided:

• Team Health Radar for each Team

Unique Considerations

Reports will be generated using Government provided tools (i.e., Agility Health, Jira Align, etc.) Reference “ATT G - Acronyms and Abbreviations” for definitions and examples.

Description Role-Based Health Radar Reports

Catalog ID(s) FPT-R-004

Applicable PWS Requirement(s)

7.7 A, B .iv

Description The following reports will be provided for previous six months:

• Scrum Master Health Radar

• Release Train Engineer Health Radar

Unique Considerations

Reports will be generated using Government provided tools (i.e., Agility Health, Jira Align, etc.) Reference “ATT G - Acronyms and Abbreviations” for definitions and examples.

Description Agile Release Train (ART) Engineer Two-Week Sprints/Iterations

Catalog ID(s) FPT-RTE

Requirement(s) 7.4

Description

The RTE leads the execution of the PI Planning events; establishes Program-Level PI Objectives; identifies escalates and communicates issues; manages risks and dependencies; optimizes the flow of value through the ART; establishes calendars for iterations and PIs; manages continuous improvement activities; participates in the Lean-Agile transformation activities; trains leaders, teams, and Scrum Masters; and aligns the implementation of SAFe to the organization’s needs.

Deliverables include:

• Refined Program Backlog

• Defined PI Objectives

• PI Metrics

• Program Backlog

• Program Kanban/Program Board

• Program PI Objectives

• Program PI Metrics

• Defined Program Goals, Visions, and Roadmap

• PI and Iteration Calendars

• ART Performance Metrics Report (defined in Metric section 7.8)

• Benefit Hypothesis and Acceptance Criteria

• Operational and Development Value Streams

Description Agile Release Train (ART) Engineer One-Week Inspect & Adapt Event

Catalog ID(s) FPT-RTE-I&A

Applicable PWS Requirement(s) 7.4; 7.9

Description

The RTE leads I&A events and produces the following deliverables:

• Program I&A Objectives

• Program Improvement Backlog

Description Scrum Master Role Two-Week Sprints/Iterations

Catalog ID(s) FPT-SM-XS, FPT-SM-S, FPT-SM-M, FPT-SM-L

Applicable PWS Requirement(s)

7.1 (Excluding L); 7.3

Description

A Scrum Master to support a Fixed Price Agile Team. The Scrum Master supports Agile Teams by working with Product Owners and Agile Teams to review and prioritize team backlogs, leading daily stand-up meetings, facilitating PI planning, creating, and monitoring team PI objectives, supporting iteration execution, and creating improvement backlogs.

Deliverables include:

• Refined Team Backlog

• Defined PI Objectives

• PI Metrics

• Defined Iteration Goals

Unique Considerations

• This catalog offering requires a Fixed Price Teams catalog item to be ordered; FPT-APT, FPT-ABAP, FPT-BASIS, FPT-CF, FPT-WAI, FPT-CSS, FPT-AM, FPT-TW, FPT-CM, FPT-RM, FPT-PM, FPT-

DBS, FPT-BI, or FPT-PA.

• The Scrum Master Role ordered must be the same size as the Fixed Price Team the Scrum Master Role supports.

Description Scrum Master Role One-Week I&A Event

Catalog ID(s) FPT-SM-I&A-XS, FPT-SM-I&A-S, FPT-SM-I&A-M, FPT-SM-I&A-L

Applicable PWS Requirement(s)

7.9

Description

The Scrum Master participates in I&A events and produces the following deliverables:

• Team I&A Objectives

• Team Improvement Backlog

Unique Considerations

• This catalog offering requires a Inspect and Adapt (I&A) Team One- Week Event catalog item to be ordered; FPT-I&A-XS, FPT-I&A-S, FPT-I&A-M, or FPT-I&A-L.

• The Scrum Master Role ordered must be the same size as the Fixed Price Team the Scrum Master Role supports.

Incremental Team Units (ITU) O&M and Development

Description Incremental Team Unit (ITU) Support

Catalog ID(s) ITU-001

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7; 7.1; 7.2 (Excluding A, B, G, L); 7.7; 7.8; 7.9 (Excluding B, H, I, J)

Description

This catalog offering provides an offering of Incremental Team Units (ITU) for new and existing application O&M and development. This catalog offering is used to provide O&M and development for a wide variety of applications, websites and systems supporting OCIO, Program and Agency customers. Delivery of this catalog offering provides the TM and SC with a fixed review cycle and incremental approval of the O&M and development being delivered.

The ITUs consumed by this catalog offering may be scaled in accordance with Attachment J, Fixed Price Story Point Process, section 2 Incremental Team Unit Process.

Unique Considerations

This catalog offering does not support the specialized skills required that are identified in ITU Support – Specialized (ITU-02)

Description ITU Support – Specialized

Catalog ID(s) ITU-002

Applicable PWS Requirement(s)

6.1; 6.2; 6.3; 6.4; 6.5; 7; 7.1; 7.2 (Excluding A, B, G, L); 7.7; 7.8; 7.9 (Excluding B, H, I, J)

Description

This catalog offering provides an offering of Incremental Team Units (ITU) for new and existing application O&M and development. This catalog offering is used to provide O&M and development for a wide variety of applications, websites and systems supporting OCIO, Program and Agency customers. Delivery of this catalog offering provides the TM and SC with a fixed review cycle and incremental approval of the O&M and development being delivered.

The ITUs consumed by this catalog offering may be scaled in accordance with Attachment J, Fixed Price Story Point Process, section 2 Incremental Team Unit Process.

This catalog offering is only for the following skills requiring special skillsets that have a higher than average labor rate. All other work that does not fall into the following skills are to be accomplished using ITU Support – Specialized (ITU-002). With approval from the CO additional skillsets beyond what is defined below may utilize this catalog offering.

• Salesforce

• Service Now

Description Incremental Team Unit (ITU) Scrum Master Support

Catalog ID(s) ITU-SM

Applicable PWS Requirement(s)

7; 7.1; 7.3 (excluding G); 7.9 (Excluding B, H, I, J)

Description This catalog offering provides a Scrum Master to support an Incremental Team Units (ITU) for new and existing application O&M and development.

Unique Considerations

This catalog offering provides an offering to provide Scrum Master support for an ITU. This catalog offering requires an ITU catalog item to be ordered; ITU-001 or ITU-002.

O&M Bundles

KSC Infrastructure and Application O&M Bundled Services (Group name)

Catalog ID(s)

KSC-CCP-S, KSC-CESO-A, KSC-CESO-S, KSC-CFO-A, KSC-EGS-S,

KSC-HEO-A, KSC-LSP-A, KSC-OCHCO-A, KSC-OCHCO-S, KSC-

OCHMO-A, KSC-OCIO-A, KSC-OCIO-S, KSC-OCOMM-A, KSC-

OCT-A, KSC-OCT-S, KSC-OP-A, KSC-OPS-S, KSC-OPS-S, KSC-OSI-

A, KSC-OSI-S, KSC-OSIM-S

Applicable PWS Requirement(s)

6.1; 6.4; 6.5; 8.0; 8.1

Description

This catalog offering is a combined offering providing operations and maintenance (O&M), support to Service Customers, platform management, investigation requests, system configuration, defect and bug resolution, and access control for wide variety of applications, websites, and systems. This catalog offering is a bundle of services for the KSC OCIO customers, with support for both local and Agency Service Customers. The KSC Infrastructure and Application O&M Bundled Services catalog offering provides full support needed to operate and maintain the applications, websites, and systems.

Applications will be assigned the appropriate number of points based on the definitions in Attachment K, Application Support Levels.

This catalog offering includes the quantity of Application Points specified in Attachment P, Deliverable Products and Services, per the Catalog ID.

Systems are defined as offerings that do not meet the application definitions defined in Attachment K, Applications Support Levels, definition and require one or more of the following:

• Dedicated virtual/physical assets that run a server operating system

• Non-Production languages per the AP-NASA-HDBK-001, Applications Program Handbook

Systems supported under this catalog item are listed in Attachment S, Application Inventory, as belonging to the indicated Catalog ID.

The Catalog IDs to Group Naming for the Catalog items are listed below.

Catalog ID Group Name KSC-CCP-S CCP (Systems) KSC-CESO-A CESO (Apps) KSC-CESO-S CESO (Systems) KSC-CFO-A CFO (Apps) KSC-EGS-S EGS (Systems) KSC-HEO-A HEO (Apps)

KSC-LSP-A LSP (Apps) KSC-OCHCO-A OCHCO (Apps) KSC-OCHCO-S OCHCO (Systems) KSC-OCHMO-A OCHMO (Apps) KSC-OCIO-A OCIO (Apps) KSC-OCIO-S OCIO (Systems) KSC-OCOMM-A OCOMM (Apps) KSC-OCT-A OCT (Apps) KSC-OCT-S OCT (Systems) KSC-OP-A OP (Apps) KSC-OPS-A OPS (Apps) KSC-OPS-S OPS (Systems) KSC-OSI-A OSI (Apps) KSC-OSI-S OSI (Systems) KSC-OSIM-S OSI (Maximo) (Systems)

Customers not approved by the Task Monitor (TM) must order Ancillary catalog offering Infrastructure and Application O&M Services (A-001).

Applications in the SaaS support level still require inclusion in an IT System Security Plan (ITSSP) in accordance with PWS 4.0, Cybersecurity Services Overview, but development of the ITSSP is not included in the scope of this offering.

NCAPS Contract – 80TECH23R0002 Attachment L Service Catalog Descriptions

Application and System O&M

Description Application O&M Services

Catalog ID(s) OM-001

Applicable PWS Requirement(s)

6.1; 6.4; 6.5; 8.0; 8.1

Description

This catalog offering is an Ancillary Service with support for OCIO, Program, and Agency customers. This offering provides full application, website, and platform operations and maintenance, including application and website defect and bug resolution, platform configuration, management, and problem resolution, Service Customer support, and access control.

This catalog offering includes the required application platform licensing in accordance with the AP-NASA-HDBK-001, Applications Program Handbook.

The unit of measure for this catalog offering is per Application Point.

Each application is assigned a number of Application Points based on the Application Support Level criteria specified in Attachment K, Applications Support Levels.

Unique Considerations

Non-production environments provided to external parties under “Hosted Only” are considered production environments for the purposes of ATT M, Fixed Price Catalog Item Service Delivery Standards and Metrics.

Applications in the SaaS support level still require inclusion in an IT System Security Plan (ITSSP) in accordance with PWS 4.0, Cybersecurity Services Overview, but development and maintenance of the ITSSP is not included in the scope of this offering.

This offering cannot be utilized to order support for a System.

Description Infrastructure and Application Extended Support for Agency

Catalog ID(s) OM-002

Applicable PWS

8.3

Description This catalog offering provides the extension of the Standard Hours and provides support to Agency applications across multiple time zones.

Unique Considerations

This catalog offering requires that the application is either:

• Part of one of the Application O&M Bundles, or

• Ordered in combination with Application O&M Services (OM-001)

Description Commercial SSL Certificate

Catalog ID(s) OM-003

Applicable PWS Requirement(s)

8.1 Q

Description This catalog offering provides the procurement, installation, and maintenance of a Commercial SSL Certificate.

Unique Considerations

This catalog offering requires that the application is either:

• Part of one of the Application O&M Bundles, or

• Ordered in combination with Application O&M Services (OM-001)

Incremental Development Units (IDU) Development

Description Investigation Report

Catalog ID(s) DEV-001

Applicable PWS Requirement(s)

8.0 B

Description This catalog offering provides an analysis of requirements and capabilities with a report describing the potential solution(s). The report is used by the TM for planning purposes.

Unique

N/A

Description IDU Application Development

Catalog ID(s) DEV-002

Applicable PWS Requirement(s)

6.1; 6.3; 6.5; 8.0 (Excluding B, M-P); 8.2 (Excluding A, I)

Description

This catalog offering provides an offering of Incremental Development Units (IDU) for new application development and enhancements to existing applications. This catalog offering is used to provide development and documentation of a production ready product for a wide variety of applications, websites and systems supporting OCIO, Program and Agency customers. Delivery of this catalog offering provides the TM and SC with a fixed review cycle and incremental approval of the development project portions being delivered.

The IDUs consumed by this catalog offering may be scaled in accordance with Attachment J, Fixed Price Story Point Process, section 1 Incremental Development Unit Process, to create Iterations.

If the IDU is not characterized as an Enhancement IDU type, this catalog offering will require ordering one of the following: Small Development Startup and Close Down (B-002), Medium Development Startup and Close Down (B-003), Large Development Startup and Close Down (B- 004).

This catalog offering requires immediate allocation of Application Points under Infrastructure and Application O&M Bundled Services (001-S) or must be ordered in combination with Infrastructure and Application

O&M Services (A-001) if the Government requires services provided under the O&M catalog item.

Description Small Development Startup and Close Down

Catalog ID(s) DEV-003

Applicable PWS Requirement(s)

6.1; 6.3; 6.5; 8.0 A, E-H; 8.2 A (Excluding vi.), F-I

Description

This catalog offering provides an offering to support the activities required to start and end a development project built on a COTS platform that supports custom extensions as described in Attachment J, Fixed Price Story Point Process, section 1 Incremental Development Unit Process.

Unique Considerations

This catalog offering must be ordered at the initiation of IDU Application Development (DEV-002) for activities not categorized as an Enhancement IDU type.

Description Medium Development Startup and Close Down

Catalog ID(s) DEV-004

Applicable PWS Requirement(s)

6.1; 6.3; 6.5; 8.0 A, E-H; 8.2 A (Excluding vi.), F-I

Description

This catalog offering provides an offering to support the activities required to start and end a development project that is planned to consume fewer than 30 IDUs. This catalog offering is not used for an Enhancement IDU type as described in ATT J, Fixed Price Sprint Point Process, section 1 Incremental Development Unit Process, or for the COTS platforms described under the Small Development Startup and Close Down (DEV-

003) catalog offering.

This catalog offering must be ordered at the initiation of IDU Application Development (DEV-002) for activities not categorized as an Enhancement IDU type.

If development under Medium Development Startup and Close Down (DEV-004) exceeds the 35 IDUs then a Large Development Startup and Close Down (DEV-005) must be ordered in place of the Medium Development Startup and Close Down (DEV-004).

Description Large Development Startup and Close Down

Catalog ID(s) DEV-005

Applicable PWS Requirement(s)

6.1; 6.3; 6.5; 8.0 A, E-H; 8.2 A (Excluding vi.), F-I

Description This catalog offering provides an offering to support the activities required to start and end a development project that is planned to consume 30 or more IDUs as described in Attachment J, Fixed Price Story Point Process, section 1 Incremental Development Process.

Unique Considerations

This catalog offering must be ordered at the initiation of IDU Application Development (DEV-002) for activities not categorized as an Enhancement IDU type.

If development under Medium Development Startup and Close Down (DEV-004) exceeds the 35 IDUs then a Large Development Startup and Close Down (DEV-005) must be ordered in place of the Medium Development Startup and Close Down (DEV-004).

Description Full 7120.7 support addon to Development Startup and Close Down

Catalog ID(s) DEV-006

Applicable PWS Requirement(s)

8.2 A vi, 8.2 D vii, 8.2 I ix, Description This catalog offering provides an offering to enhance the 7120.5 and

7150.2 requirements to provide up to full compliance.

This catalog offering requires one of the following are ordered:

• Ordered in combination with Small Development Startup and Close Down (DEV-003) or

• Ordered in combination with Medium Development Startup and Close Down (DEV-004) or

• Ordered in combination with Large Development Startup and Close Down (DEV-005) or

SharePoint as a Service

Description SharePoint as a Service (SPaaS) - Site Collection

Catalog ID(s) SP-001

Applicable PWS Requirement(s)

6.1; 6.4; 6.5; 8.4 A-W

Description

This catalog offering provides SharePoint Site Collections in a Software as a Service (SaaS) model with multiple storage options. This catalog offering includes all software, licensing, hosting, and custom components necessary to deliver the Site Collection. Site collections are available with the following Enhanced tier storage allocations:

• 10 Gigabytes (GB)

• 25 GB

• 50 GB

• 100 GB

• 100 GB increments

Unique Considerations

This catalog offering is delivered with Application Criticality 2 as described in Attachment M, Fixed Price Catalog Item Service Delivery Standards and Metrics, and includes catalog offering Infrastructure and Application Extended Support for Agency (OM-002).

Description High Availability SharePoint as a Service (SPaaS) - Site Collection

Catalog ID(s) SP-002

Applicable PWS Requirement(s)

6.1; 6.4; 6.5; 8.4 A-U, X, Y

Description

This catalog offering provides SharePoint Site Collections in a Software as a Service (SaaS) model with multiple storage options. This catalog offering includes all software, licensing, hosting, and custom components necessary to deliver the Site Collection. Site collections are available with the following Enhanced tier storage allocations:

• 10 Gigabytes (GB)

• 25 GB

• 50 GB

• 100 GB

• 100 GB increments

This catalog offering is delivered with Application Criticality 1 as described in Attachment M, Fixed Price Catalog Item Service Delivery Standards and Metrics, and includes catalog offering Infrastructure and Application Extended Support for Agency (OM-002).

To be provided within 1 year of the contract start date.

Description SharePoint Custom Solution Review

Catalog ID(s) SP-003

Applicable PWS Requirement(s)

8.4 Z

Description This catalog offering provides for the review of a Customer Developed SharePoint.

Unique

Description SharePoint Mirror Test Site

Catalog ID(s) SP-004

Applicable PWS Requirement(s)

8.4 AA

Description Provide and maintain a SharePoint Mirror Test Site.

Unique

Description Defined SharePoint Training

Catalog ID(s) SP-005-i, SP-005-ii, SP-005-iii, SP-005-iv, SP-005-v, SP-005-vi, SP-005-vii

Applicable PWS

8.4 BB, CC

Provide the following Training classes:

• SharePoint Basic Training (Self-Paced with completion review)

• SharePoint Advanced Training (Self-Paced with completion review)

• SharePoint Designer (Self-Paced with completion review)

• Nintex Forms

• Nintex Workflows

• SharePoint Framework Development

Unique

Process Automation

Description O&M Attended Automation (Extra Small)

Catalog ID(s) PA-OM-001

Applicable PWS Requirement(s)

10.1; 10.4 (Excluding H, I)

Description

This catalog offering will cover O&M for break/fixes only, no new functionality.

These automations are unlikely to generate a large number of break/fixes, nor will they have frequent updates. These are very low complexity, very low step automations that are straightforward.

Extra Small complexity aligns to an automation with no more than 3 connections to disparate sources to complete the process.

Considerations N/A

Description O&M Attended Automation (Small)

Catalog ID(s) PA-OM-002

Applicable PWS Requirement(s)

10.1; 10.4 (Excluding H, I)

Description

This catalog offering will cover O&M for break/fixes only, no new functionality.

These automations are unlikely to generate a large number of break/fixes, nor will they have frequent updates. These are low complexity, low step automations that are generally straightforward.

Small complexity aligns to an automation with between 4 - 6 connections to disparate sources to complete the process.

Description O&M Attended Automation (Medium)

Catalog ID(s) PA-OM-003

Requirement(s)

10.1; 10.4 (Excluding H, I)

Description

This catalog offering will cover O&M for break/fixes only, no new functionality.

These automations are generally more complex than a simple automation and may generate some number of break/fixes that will require updates.

These are medium complexity, medium step automations that may add some additional complexity through API’s or additional steps to complete.

Medium complexity aligns to an automation with between 7-10 connections to disparate sources to complete the process.

Description O&M Attended Automation (Large)

Catalog ID(s) PA-OM-004

Applicable PWS Requirement(s)

10.1; 10.4 (Excluding H, I)

Description

This catalog offering will cover O&M for break/fixes only, no new functionality.

These automations are generally the most complex automations we offer.

They are expected to generate multiple break/fixes per year that will require updates. These are high complexity or have a very large number of steps in the automation that will add additional complexity.

Large complexity aligns to an automation with between 11 - 15 connections to disparate sources to complete the process.

Description O&M Unattended Automation (Extra Small)

Catalog ID(s) PA-OM-005

10.1; 10.4 (Excluding H, I)

Description

This catalog offering will cover O&M for break/fixes only, no new functionality.

These automations are unlikely to generate a large number of break/fixes, nor will they have frequent updates. These are very low complexity, very low step automations that are straightforward.

Extra Small complexity aligns to an automation with no more than 3 connections to disparate sources to complete the process.

Description O&M Unattended Automation (Small)

Catalog ID(s) PA-OM-006

Applicable PWS Requirement(s)

10.1; 10.4 (Excluding H, I)

Description

This catalog offering will cover O&M for break/fixes only, no new functionality.

These automations are unlikely to generate a large number of break/fixes, nor will they have frequent updates. These are low complexity, low step automations that are generally straightforward.

Small complexity aligns to an automation with between 4 - 6 connections to disparate sources to complete the process.

Description O&M Unattended Automation (Medium)

Catalog ID(s) PA-OM-007

Applicable PWS

10.1; 10.4 (Excluding H, I)

This catalog offering will cover O&M for break/fixes only, no new functionality.

These automations are generally more complex than a simple automation and may generate some number of break/fixes that will require updates.

These are medium complexity, medium step automations that may add some additional complexity through API’s or additional steps to complete.

Medium complexity aligns to an automation with between 7-10 connections to disparate sources to complete the process.

Description O&M Unattended Automation (Large)

Catalog ID(s) PA-OM-008

Applicable PWS Requirement(s)

10.1; 10.4 (Excluding H, I)

Description

This catalog offering will cover O&M for break/fixes only, no new functionality.

These automations are generally the most complex automations we offer.

They are expected to generate multiple break/fixes per year that will require updates. These are high complexity or have a very large number of steps in the automation that will add additional complexity.

Large complexity aligns to an automation with between 11 - 15 connections to disparate sources to complete the process.

Description O&M Managed Solution – (Small)

Catalog ID(s) PA-OM-009

Applicable PWS Requirement(s) 10.1; 10.4 (Excluding H, I); 10.5 F, G

Description The catalog offering covers O&M support for a NEAS managed solution that is unlikely to generate many break/fixes, nor will it have frequent updates. These are low complexity. Provides for Tier 2 support. Data migration is not included.

Examples of support could include any element used in a NEAS managed solution, such as SharePoint, any Power Platform component, connectors, etc.

Small…