ARFQ 18.07 Addendum 1 Attachment A.docx
DOCX document 13 KB Posted
- Solicitation number
- ARFQ 0511 BCF1800000007 2
- Issued by
- Wayne County, West Virginia
About this file
This is an addendum to a request for quotation (ARFQ 18.07) addressing service level agreements and specifications for digital copier equipment and maintenance. The agency requires digital copiers with all-inclusive maintenance and supplies, excluding paper, up to 65,000 copies per month. The vendor must provide on-site service and maintenance capabilities through a full service and maintenance contract, coordinate installation with agency personnel, and supply a temporary replacement copier if the leased unit is down for 16 or more consecutive working hours. The vendor must establish an 800 telephone number for service support and respond to all service requests within two working hours, with on-site completion required within eight working hours. Service availability is limited to normal business hours (8:00 a.m. to 5:00 p.m. EST), Monday through Friday, excluding state holidays. Failure to consistently meet response time requirements may result in contract cancellation.
The monthly copy estimate is 65,000 or fewer copies per copier, with the vendor able to charge a per-copy fee for usage exceeding this threshold. The agency will not accept a pay-per-print cost model without bundled pages or overage provisions. Hole punch functionality is not required with the finisher option. The vendor must submit a copy of the maintenance agreement and proof of the 800 support number for approval prior to contract award.
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Text version
ATTACHMENT A
1. QUESTION:
What SLA do you require for onsite support and service calls?
ANSWER:
Per section 4.1.3.1 of the specifications, digital copier must be inclusive of all maintenance and supplies, excepting paper, up to 65,000 per month.
Per section 4.1.3.2 of the specifications, vendor must have the ability to provide on-site service and maintenance. Vendor must enter into a full service and maintenance contract for digital copier. Vendor must provide a copy of any maintenance agreement for approval prior to award of this contract. Vendor must provide an 800 telephone number for service support prior to contract award.
Per section 4.1.3.3 of the specifications, vendor must provide service support to coordinate installation of digital copiers with agency personnel.
Per section 4.1.3.4 of the specifications, vendor shall provide a temporary replacement copier if the agency’s leased copier is estimated to be down for 16 consecutive working hours or longer for repair. Temporary replacement copiers shall be of comparable size and functionality as the copier it is replacing. The agency will not pay any charges associated with the temporary replacement unit, but shall pay the charges that it would have incurred if its copier had not been temporarily replaced.
Per section 4.1.3.5 of the specifications, vendor must respond to all requests for service within two (2) working hours of the agency’s request and be on site to complete the repair within eight (8) working hours of the request throughout the term of this contract. Repetitive complaints concerning the failure to meet this requirement may be cause for cancellation of the contract. Service must be provided during normal working hours (8:00 am to 5:00 pm EST), Monday through Friday, with the exception of State holidays.
2. QUESTION:
Is your estimated monthly print volume 65,000 per copier?
ANSWER:
Monthly copy estimate is 65,000 or fewer copies per month. Per section of 4.1.2.17 of the specifications, vendor may charge a per copy fee for each copy in excess of the 65,000 per month copy allowance.
3. QUESTION:
Do you need hole punch with your finisher?
No.
4. QUESTION:
Will you accept a pay for what you print, cost-per-page model? This does not include bundled pages or overages – strictly pay for what you print each month.
No.
File details come from the government source that posted it. Updated .