Appendix J - Historical 3-yrs Record of Gap Service Calls - 20191204.xlsx
XLSX spreadsheet 163 KB Posted
- Solicitation number
- N3943020R2245
About this file
This is a solicitation for the Global Sustainment of Anti-Terrorism Force Protection (AT/FP) Systems and Assets, Worldwide. The Naval Facilities Engineering and Expeditionary Warfare Center (NAVFAC EXWC) is soliciting proposals for an indefinite delivery indefinite quantity contract to provide sustainment and modernization of AT/FP systems and assets located at naval and joint-service installations worldwide. The contract will have a base ordering period of 60 months with an option for an additional 36 months, and a potential extension of services period not to exceed six months. The maximum contract value is $600 million with a minimum guarantee of $50,000. The project award date is scheduled for March 1, 2021. NAVFAC EXWC intends to award sustainment work as the first task order to fulfill the minimum guarantee, with a base year and four option years plus potential extension. Separate task orders will be awarded for modernization and upgrades. One hundred questions were submitted in response to the solicitation.
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3 Year Gap Service Calls
| Incident ID (NFAC) | Status | Days Open | Unique Remedy ID | Principal Category | Family of Systems | Project Region | Base (Site) | Unique Identifier | Project Name | Summary | Description | Last Update | Date Updated | Work Info Type | Estimated Start Date | Estimated Resolution Date | Assigned Group | Contractor Assignment Date | Associated Contract | Impact | Urgency | Priority | System Down? | Create Date | Submit Date | Waiver Open | Approved Waiver Time (hrs) | Operational Categorization Tier 1 | Operational Categorization Tier 2 | Operational Categorization Tier 3 | PM Task ID | Product Categorization Tier 1 | Product Categorization Tier 2 | Product Categorization Tier 3 | Last Resolved Date | Total Time to Repair (TTR) (Days) | Resolution Categorization Tier 1 | Resolution Categorization Tier 2 | Resolution Categorization Tier 3 | Resolution Product Categorization Tier 1 | Resolution Product Categorization Tier 2 | Resolution Product Categorization Tier 3 | Repair Replace Form | Pass/Fail | PMI Report | Pass/Fail | Customer Sign Off Sheet | Pass/Fail | |
| NFAC00000109148 | Closed | 1 | 2048 | PSAC | ACP-AVG-L | CNRSE | NAS Meridian | Rabbit Road Gate | PSAC.ACP-AVG-L.CNRSE.NAS Meridian.Rabbit Road Gate | ID card reader is inoperable, however cards can be scanned for access. | ID card reader is inoperable, however cards can be scanned for access. | CSO Attached | 12/8/16 11:40 | General Information | 12/6/16 23:00 | 12/6/16 23:00 | Serco Gap | 12/6/16 12:01 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/6/16 12:01 | 12/6/16 12:01 | No | Hardware | Biometrics & Access Control | Barrier | 12/7/16 9:15 | 0.88 | Software | Tech Assist | System Reboot | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 733670;701311;NFAC 109148 12072016.pdf | Pass | |||||||||
| reader is now reading cards and granting access resolving the issue. | 12/7/16 9:11 | 21.18 | 21.18 | ||||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000109272 | Closed | 61 | 2033 | PSAC | ACP-AVG-L | CNRSW | NAVBASE Ventura County | Pt Hueneme Pleasant Valley Gate | PSAC.ACP-AVG-L.CNRSW.NAVBASE Ventura County.Pt Hueneme Pleasant Valley Gate | ADA gate at Port Hueneme, Pleasant Valley AVG gate | ADA gate at Port Hueneme, Pleasant Valley AVG gate (Naval Base Ventura County) ATFP 0000195137, there needs to be a buzzer installed so when the button is pushed people know the gate is open. | ||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Customer Sign-Off form or PMI checklist summited. | 2/6/18 0:16 | General Information | 12/8/16 17:00 | 2/10/17 1:00 | Serco Gap | 12/8/16 10:39 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/8/16 10:39 | 12/8/16 10:39 | No | Hardware | Biometrics & Access Control | Button | 2/7/17 10:53 | 61.01 | Hardware | Tech Assist | Replace | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 690521;671203;NFAC00000109272 CSO FORM.pdf | Pass | The new electric latch and lockable hand set and buzzer was installed on the ABA gate. the original issue has been resolved. There is a plastic cover that goes on top of the frame that has been ordered and will be installed. | 12/8/16 13:51 | 3.2 | 3.2 | ||||||||||||||||
| NFAC00000109290 | Closed | 3 | 2068 | PSAC | ACP-AVG-L | CNRSE | NAS Kingsville | Back Gate | PSAC.ACP-AVG-L.CNRSE.NAS Kingsville.Back Gate | The lower Cheater card reader is not allowing access into the back gate. | The lower Cheater card reader is not allowing access into the back gate. Need serco tech to come and fix or replace. | ||||||||||||||||||||||||||||||||||||||
| SecureUSA ATFP00000168215 | CSO Attached | 12/13/16 11:12 | General Information | 12/8/16 1:00 | 12/12/16 1:00 | Serco Gap | 12/8/16 15:07 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/8/16 15:07 | 12/8/16 15:07 | No | Hardware | Biometrics & Access Control | Gate | 12/11/16 23:20 | 3.34 | Hardware | Tech Assist | Replace | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 740971;703271;NFAC00000109290 Kingsville AVG lower reader not working.pdf | Pass | Techs replaced reader and tested. Techs drove through gate approx 20 times with no failures. Resolving ticket. | 12/8/16 15:44 | 0.63 | 0.63 | ||||||||||||||||
| NFAC00000109440 | Closed | 1 | 2635 | PSAC | ACP-AVG-L | CNRMA | NS Great Lakes | Gate 5, 5A and Turnstiles | PSAC.ACP-AVG-L.CNRMA.NS Great Lakes.Gate 5, 5A and Turnstiles | Gate 5 - automatically popped up without activation - gate is currently secured. | Gate 5 - automatically popped up without activation - gate is currently secured. | Technicians arrived at NS Great Lakes Gate 5 to assess the situation. Technicians checked battery voltage and battery 1 is completely dead. This is due to operator error turning the main AC power off. | 12/11/16 12:55 | General Information | Serco Gap | 12/10/16 18:20 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/10/16 18:20 | 12/10/16 18:20 | No | Hardware | Biometrics & Access Control | Gate | 12/11/16 12:55 | 0.77 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 79806;75159;109440.pdf | Pass |
Technicians checked voltage readings after replacement and readings are
| nominal. Operations check x3 shows everything is functioning properly. | 12/10/16 21:49 | 3.48 | 3.48 | ||||||||||||||||||||||||||||||||||||||||
| NFAC00000109555 | Closed | 7 | 187 | PSAC | ACP-VG | CNRSE | NS Mayport | PVG SE Gate 5 and 5A | PSAC.ACP-VG.CNRSE.NS Mayport.PVG SE Gate 5 and 5A | Gate 5A | Customer called and stated: GATE 5A - All pedestals need to be re-sealed. | Customer Sign-Off form or PMI checklist summited. | 8/25/17 14:56 | General Information | 12/12/16 1:00 | 12/16/16 1:00 | Serco Gap | 12/13/16 12:56 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/12/16 6:47 | 12/12/16 6:47 | No | 5.27 | Hardware | Biometrics & Access Control | Gate Arm | 12/19/16 11:51 | 5.74 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 695126;673271;ATFP CSO NFAC00000109555.pdf | Pass | Tech installed the synthetic washers and the panels are closing tightly now. |
| This is all that was requested at this time for this issue. | 12/12/16 11:50 | 5.06 | 5.06 | |||||||||
| NFAC00000109556 | Closed | 23 | 2046 | PSAC | ACP-AVG-L | CNRSE | NS Mayport | Gate 5 and 5A | PSAC.ACP-AVG-L.CNRSE.NS Mayport.Gate 5 and 5A | GATE 5A | Customer called and stated: |
1. Reader pedestal camera cable 21 port 20 - not working
| 2. Ingress trap camera cable 33 port 21 - not working | Customer Sign-Off form or PMI checklist summited. | 8/30/17 10:33 | General Information | 12/12/16 1:00 | 1/6/17 1:00 | Serco Gap | 12/13/16 12:55 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/12/16 6:50 | 12/12/16 6:50 | No | 523.85 | Hardware | AV Equipment | Camera | 1/4/17 8:46 | 0 | Hardware | Tech Assist | Repair | Hardware | AV Equipment | AV Equipment | N/A | 695339;673497;ATFP CSO NFAC00000109556.pdf | Pass | The tech found wires were disconnected to the CAT6 plug on the patch panel. Once the plug was re-terminated the cable tested good. Cable 21 now has connectivity | 12/12/16 11:47 | 4.95 | 4.95 |
| NFAC00000109723 | Closed | 1 | 2335 | C4I | DPC-LDC | CNREURAFSWA | NSA Souda Bay | CAD Upgrade | C4I.DPC-LDC.CNREURAFCENT.NSA Souda Bay.CAD Upgrade | e-911 SPOKE phone located at building | ||||||||||||||||||||||||
| #93 room #137 at NSA Souda Bay in the Emergency Dispatch Cent | e-911 SPOKE phone located at building |
#93 room #137 at NSA Souda Bay in the Emergency Dispatch Center workstation #2.
The dial pad in touch screen will not accept the Number "0" when dialing a number out. Please assign ticket to SERCO.
| Note that user restarted the software for a quick fix with negative results. | The dial pad in touch screen will not accept the Number "0" when dialing a number out. There was no issues found during the first day of visit. System was running as designed. Checked in with dispatcher in the morning, December 15, 2016. Dispatcher stated they can use the mouse to click on the keypad. Touch screen monitor has some spot on the screen that was not triggering the key pad. Dispatchers will monitor and test system for 24 hours to identify any problem. December 15, 2016, Technician re-calibrated the touch screen monitor via the control panel. After calibrating, tested the monitor by touching the screen. Test failed. Changed existing monitor with spare monitor left on site. After changing, test monitor touch screen and keypad works. Problem solved. Resolving ticket. | 12/15/16 5:41 | General Information | 12/15/16 6:00 | Serco Gap | 12/14/16 1:28 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/14/16 1:28 | 12/14/16 1:28 | No | Hardware | Peripheral | Phone | 12/15/16 5:41 | 1.18 | Hardware | Tech Assist | Replace | Hardware | Monitor | Monitor | N/A | 729581;699584;911 dispatch monitor.pdf | Pass | The dial pad in touch screen will not accept the Number "0" when dialing a number out. There was no issues found during the first day of visit. System was running as designed. Checked in with dispatcher in the morning, December 15, 2016. Dispatcher stated they can use the mouse to click on the keypad. Touch screen monitor has some spot on the screen that was not triggering the key pad. Dispatchers will monitor and test system for 24 hours to identify any problem. December 15, 2016, Technician re-calibrated the touch screen monitor via the control panel. After calibrating, tested the monitor by touching the screen. Test failed. Changed existing monitor with spare monitor left on site. After changing, test monitor touch screen and keypad works. Problem solved | 12/14/16 6:05 | 4.62 | 4.62 | |||||||||||||||||
| NFAC00000109863 | Closed | 4 | 2025 | PSAC | ACP-AVG-L | CNRNW | NAS Whidbey Island | Nortz St Gate | PSAC.ACP-AVG-L.CNRNW.NAS Whidbey Island.Nortz St Gate | REQUEST SERCO PRESENCE TO OPEN UP BOLLARD PANEL AT NORTZ | We have a construction project at Nortz Gate, NAS Whidbey Island and contractor have requested access to the Final Denial Barrier Maintenance Panel for underground locates. Request presence of SERCO and for them to contact Lloyd Potter from NAVFAC to coordinate date and time. | CSO Attached | 12/20/16 12:38 | General Information | 12/19/16 1:00 | Serco Gap | 12/15/16 18:58 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/15/16 18:58 | 12/15/16 18:58 | No | 83.74 | Hardware | Power Distribution | Power Panel | 12/19/16 11:40 | 0.21 | Hardware | Tech Assist | Training | Hardware | Power Distribution | Power Distribution | N/A | 449548;367229;New Doc 1.pdf | Pass | The contractors met with the NAVFAC rep and have located needed lines. | 12/15/16 20:10 | 1.2 | 1.2 | |||||
| NFAC00000110048 | Closed | 0 | 1007 | PSAC | ACP-VG | CNRMA | NS Great Lakes | Gate 1 | PSAC.ACP-VG.CNRMA.NS Great Lakes.Gate 1 | Not an AVG Barrier NS Great Lakes - Gate 1 (Main), inbound lane traffic arm is operating extremely s | Not an AVG Barrier NS Great Lakes - Gate 1 (Main), inbound lane traffic arm is operating extremely slow. Reported taking 7 minutes to go up. | Technicians arrived at NS Great Lakes Gate 1 to assess the situation. Technician inspected inbound lane 1 AG812 and found it operating properly. Slow operations may have been due to extreme temperatures (-5 to -10F) when the issue occurred. | 12/19/16 16:06 | General Information | 12/19/16 11:19 | 12/20/16 1:00 | Serco Gap | 12/19/16 10:54 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/19/16 10:54 | 12/19/16 10:54 | No | Hardware | Biometrics & Access Control | Drop Arm | 12/19/16 16:06 | 0.22 | Hardware | Tech Assist | No Fault Found | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 80953;76312;110048.pdf | Pass | Technician verified AG812 internal heater was on. Technicians also readjusted |
the arm levels as preventative measures. Operations check x3 shows no fault
| found and everything is functioning properly. | 12/19/16 11:20 | 0.43 | 0.43 | |||||||||||||||||||||||||||||||||||||||||||
| NFAC00000110051 | Closed | 3 | 2040 | PSAC | ACP-AVG-L | CNRSE | NAVSUBBASE Kings Bay | Madison Gate | PSAC.ACP-AVG-L.CNRSE.NAVSUBBASE Kings Bay.Madison Gate | Kings Bay; Madison Gate, PTZ Camera not working. Cable 39, port 33 | Kings Bay; Madison Gate, PTZ Camera not working. Cable 39, port 33 | The Serco tech has established communication with the PTZ. The switch was not supplying enough POE power to power this camera. Once the CAT6 cable is plugged into a separate POE injector the camera powers up and the IP on the camera has been changed. This issue has been resolved. | 12/22/16 11:16 | General Information | 12/19/16 1:00 | 12/22/16 1:00 | Serco Gap | 12/19/16 11:03 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/19/16 11:03 | 12/19/16 11:03 | No | 17.47 | Hardware | AV Equipment | Camera | 12/22/16 11:16 | 2.28 | Hardware | Tech Assist | Repair | Hardware | AV Equipment | AV Equipment | N/A | 1271790;1226173;NFAC00000110051.SIGNED.PDF | Pass | The Serco tech has established communication with the PTZ. The switch was not supplying enough POE power to power this camera. Once the CAT6 cable is plugged into a separate POE injector the camera powers up and the IP on the camera has been changed. This issue has been resolved. | 12/20/16 13:10 | 26.11 | 26.11 | |
| NFAC00000110204 | Closed | 1 | 2047 | PSAC | ACP-AVG-L | CNRSE | NAS Corpus Christi | North Back Gate | PSAC.ACP-AVG-L.CNRSE.NAS Corpus Christi.North Back Gate | Three Cheetah readers at N. Gate not reading inbound lane or ABA and APT. | Three Cheetah readers at N. Gate not reading inbound lane or ABA and APT. | Customer Sign-Off form or PMI checklist summited. | 5/26/17 14:02 | General Information | 12/22/16 1:00 | 12/23/16 1:00 | Serco Gap | 12/21/16 15:44 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/21/16 13:25 | 12/21/16 13:25 | No | Hardware | Biometrics & Access Control | Reader | 12/22/16 12:24 | 0.86 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 723886;698096;NFAC00000110204 Cheetah Readers N Gate Corpus.pdf | Pass | The cheetah readers had to be power cycled at this gate. |
| There must have been a power surge at the gate that caused the readers to go offline. Power was removed for 5 minutes then reapplied and all the readers worked correctly. the gate was tested and it is working correctly | 12/21/16 15:43 | 2.29 | 0.29 | |||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000110220 | Closed | 79 | 2161 | PSAC | ACP-VG | CNRSW | NWS Seal Beach | Innert ECP Gate | PSAC.ACP-VG.CNRSW.NWS Seal Beach.Innert ECP Gate | Bollard wouldn't go down inbound lane at PCH Gate. This is a final denial barrier. Not anAVG barrier | Customer caller and reported the bollard wouldn't go down inbound lane at PCH Gate | Attached CSOS | 3/13/17 11:30 | General Information | 12/22/16 1:00 | 3/6/17 1:00 | Serco Gap | 12/21/16 17:46 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/21/16 17:46 | 12/21/16 17:46 | No | 17.73 | Hardware | Biometrics & Access Control | Bollard | 3/10/17 19:20 | 78.33 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 438618;384666;110220.pdf | Pass | 2 hyrdaforce valves replaced. tested system multiple times works as designed turned back over to installation | 12/21/16 18:02 | 0.26 | 0.26 | |||
| NFAC00000110613 | Closed | 0 | 2048 | PSAC | ACP-AVG-L | CNRSE | NAS Meridian | Rabbit Road Gate | PSAC.ACP-AVG-L.CNRSE.NAS Meridian.Rabbit Road Gate | Rabbit Road Gate the touch screen control works inadvertenly, ATFP0000124304 | Customer called and stated on NAS Meridian the Rabbit Road Gate the touch screen control works inadvertenly, ATFP0000124304 console inside guard house | CSO Attached/ ARF Attached | 12/29/16 18:58 | General Information | 12/27/16 23:00 | 12/27/16 23:00 | Serco Gap | 12/28/16 9:33 | N39430-16-C-1811 | 2-High | 2-High | High | No | 12/28/16 9:33 | 12/28/16 9:33 | No | Hardware | AV Equipment | Console | 12/28/16 16:01 | 0.27 | Hardware | Tech Assist | Replace | Hardware | AV Equipment | AV Equipment | 32799;27469;Asset Data NFAC 110613.xlsx | Pass | N/A | 741143;702088;NFAC 110613.pdf | Pass | Upon my arrival the RSSI final denial barrier remote interface touch screen was not responding to onscreen touch commands.Replaced the RSSI final denial barriers remote interface touch screen. Then I tested the inbound and outbound final denial barriers using the remote interface touch screen and tested it with satisfactory results resolving the issue. | 12/28/16 15:57 | 6.41 | 6.41 | ||
| NFAC00000110845 | Closed | 0 | 1984 | PSAC | ESS-NMC | CNRSE | NAS Kingsville | PSAC.ESS-NMC.CNRSE.NAS Kingsville | Intrusion Detection System not working at NAS Kingsville Bldg. 4788 (Weapons Bldg.), Room 10 (Arms R | Intrusion Detection System not working at NAS Kingsville Bldg. 4788 (Weapons Bldg.), Room 10 (Arms Room) | original issues on ticket have been fixed, and alarm keypad has been working since repair. closing ticket. | 1/10/17 20:50 | General Information | Serco Gap | 12/30/16 12:28 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 12/30/16 9:48 | 12/30/16 9:48 | No | Hardware | Network | Alarm | 12/30/16 12:28 | 0 | Hardware | Tech Assist | Repair | Hardware | Network | Network | N/A | 725123;699426;NFAC00000110845 Alarm Keypad in the armory.pdf | Pass | Requesting ticket reassignment. GSC tech's were onsite last night to assess per customer's request. This issue is with a alarm keypad on a weapons armory at a shooting range. Not CAT 1 or CAT 2. | ||||||||||
| techs found that the alarm keypad was improperly mounted, causing the anti tamper switch to trigger frequently ant the slightest touch, and had loose wiring. techs also found a short in the wiring, that was able to be fixed. the door sensor was also found to be not working due to faulty wiring and installation. | 12/30/16 12:27 | 2.65 | 0.65 | |||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000111115 | Closed | 0 | 2248 | PSAC | ACP-AVG-L | CNRSE | NAS Pensacola | Corry Station Gate 7 | PSAC.ACP-AVG-L.CNRSE.NAS Pensacola.Corry Station Gate 7 | Corry Station gate 7 The first inbound arm has led lights on it that are not functioning | Corry Station gate 7 |
This morning the gate was put in the automatic mode.
The first inbound arm has led lights on it that are not functioning Corry Station gate 7 1/4/17 15:27 General Information 1/4/17 1:00 1/6/17 1:00 Serco Gap 1/4/17 9:40 N39430-16-C-1811 3-Routine 3-Routine Routine No 1/4/17 9:40 1/4/17 9:40 No Hardware Biometrics & Access Control Gate 1/4/17 15:27 0.24 Hardware Tech Assist Repair Hardware Biometrics & Access Control Biometrics & Access Control N/A 712868;693100;NFAC00000111115.pdf Pass Corry Station gate 7 This morning the gate was put in the automatic mode.
| The first inbound arm has led lights on it that are not functioning. We found the Wire from the Magnetic Automation operator to the arm was pinched and broken. We pulled a new wire from the operator into the arm, and reconnected the lights. The Lights are working properly again. No further Issues. Resolving this ticket. | 1/4/17 11:56 | 2.27 | 2.27 | |||||||||||||||||||||||||||||||||||||||||||||
| NFAC00000111292 | Closed | 3 | 1953 | PSAC | ACP-VG | CNRSE | NCBC Gulfport | Broad Avenue Gate | PSAC.ACP-VG.CNRSE.NCBC Gulfport.Broad Avenue Gate | FDB will not deploy | Final Denial Barriers will not deploy at Broad Avenue Gate at the Naval Construction Battalion Center. | |||||||||||||||||||||||||||||||||||||
| Request emergency work order since there is no capability for containment. Both inbound and outbound are inoperable. | Checked the Discount Ticket box to remove this ticket from calculations for Trend Reports | 7/13/18 11:48 | General Information | 1/12/17 1:00 | 1/9/17 1:00 | Serco Gap | 1/6/17 7:01 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/6/17 7:01 | 1/6/17 7:01 | No | Hardware | Biometrics & Access Control | Barrier | 1/9/17 7:52 | 3.04 | Cancellation | Duplicate | Incident | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 748979;667752;NFAC00000111292.pdf | Pass | Resolving the issue by canceling this ticket these are 2 separate issues opening different tickets. No further action required. Resolving this issue. | 1/6/17 7:25 | 0.39 | 0.39 | |||||||||||||||
| NFAC00000111444 | Closed | 2 | 2620 | C4I | DPC-RDC | CNRSE | NAS Jacksonville | E-NERMS | C4I.DPC-RDC.CNRSE.NAS Jacksonville.E-NERMS | SE RDC ENERMS CAD workstations 1, 2, & 3 Adobe Acrobat has gone missing | Please create a ticket for ATFP Global Sustainment to resolve an issue currently affecting SE RDC ENERMS CAD workstations 1, 2, & 3 (so far) - Adobe Acrobat has gone missing after workstation updates were applied. Updates are stopped until resolved. (NAS Jacksonville RDC). | Per tech: "Analyzed application/event logs to determine root cause of failure. I copied known good Adobe install package to the share to eliminate any possibilities with bad software package. Then NTFS and Windows share permissions were modified to allow the system and computer accounts to access the repository where the updated Adobe Reader package was stored. Created Test OU and group policy to facilitate testing above software with several machines. After several successful tests and conferring with team, updated enterprise group policy to match settings used in tests and removed test ou settings from system. RDC SW and RDC SE both tested successfully" | 1/11/17 14:58 | General Information | Serco Gap | 1/9/17 8:43 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/9/17 8:43 | 1/9/17 8:43 | No | Software | Application | Third Party | 1/11/17 14:58 | 2.26 | Software | Tech Assist | Reconfiguration | Software | Application | Application | N/A | 29804;25964;NFAC00000111444.pdf | Pass | Per tech: "Analyzed application/event logs to determine root cause of failure. I copied known good Adobe install package to the share to eliminate any possibilities with bad software package. Then NTFS and Windows share permissions were modified to allow the system and computer accounts to access the repository where the updated Adobe Reader package was stored. Created Test OU and group policy to facilitate testing above software with several machines. After several successful tests and conferring with team, updated enterprise group policy to match settings used in tests and removed test ou settings from system. RDC SW and RDC SE both tested successfully" | 1/9/17 14:27 | 5.74 | 5.74 | ||||||
| NFAC00000111590 | Closed | 13 | 283 | PSAC | ACP-AVG-L | CNRMA | NWS Yorktown | Fuel Farm Gate | PSAC.ACP-AVG-L.CNRMA.NWS Yorktown.Fuel Farm Gate | Contractor is to ensure proper grounding of AVG system. | ||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Contractor is to ensure proper grounding of AVG system. | |||||||||||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Customer Sign-Off form or PMI checklist summited. | 8/22/17 4:23 | General Information | 1/23/17 1:00 | 1/31/17 1:00 | Serco Gap | 1/18/17 12:21 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/10/17 15:08 | 1/10/17 15:08 | No | Hardware | Safety Check | Grounding Rod | Hardware | Preventive Maintenance | Preventive Maintenance | 1/23/17 10:02 | 4.9 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 706675;679172;ATFP CSO NFAC00000111590.pdf | Pass | N/A | The grounding was checked at this gate and is with in specifications. | 1/23/17 10:02 | 306.9 | 117.9 | ||||||||||||
| NFAC00000111600 | Closed | 9 | 1844 | PSAC | ACP-AVG-L | CNRMA | JEB Little Creek - Fort Story | Gate 6 | PSAC.ACP-AVG-L.CNRMA.JEB Little Creek - Fort Story.Gate 6 | Contractor is to ensure proper grounding of AVG system. | ||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Contractor is to ensure proper grounding of AVG system. | |||||||||||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Customer Sign-Off form or PMI checklist summited. | 1/26/18 13:12 | General Information | 1/17/17 1:00 | Serco Gap | 1/18/17 10:50 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/10/17 15:38 | 1/10/17 15:38 | No | Hardware | Safety Check | Grounding Rod | Hardware | Preventive Maintenance | Preventive Maintenance | 1/19/17 11:52 | 1.04 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 711692;682910;ATFP CSO NFAC00000111600.pdf | Pass | N/A | This AVG gate had the grounding tested at the VTG, VTB, IDF cabinet and the Drop arm. The results have been included in the grounding spread sheet. The only thing grounded at this site was the IDF cabinet. | 1/18/17 10:49 | 187.18 | 0.18 | |||||||||||||
| NFAC00000111601 | Closed | 9 | 1359 | PSAC | ACP-AVG-L | CNRMA | NSA Hampton Roads | Gate 10 (Charlie) | PSAC.ACP-AVG-L.CNRMA.NSA Hampton Roads.Gate 10 (Charlie) | Contractor is to ensure proper grounding of AVG system. | ||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Contractor is to ensure proper grounding of AVG system. | |||||||||||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Customer Sign-Off form or PMI checklist summited. | 8/31/17 10:59 | General Information | 1/17/17 1:00 | Serco Gap | 1/18/17 10:46 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/10/17 15:40 | 1/10/17 15:40 | No | Hardware | Safety Check | Grounding Rod | Hardware | Preventive Maintenance | Preventive Maintenance | 1/19/17 11:54 | 1.05 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 695422;673612;ATFP CSO NFAC00000111601.pdf | Pass | N/A | This AVG gate had the grounding tested at the VTG, VTB, IDF cabinet and the Drop arm. The results have been included in the grounding spread sheet. Nothing unusual for this site. | 1/18/17 10:45 | 187.09 | 0.09 | |||||||||||||
| NFAC00000111604 | Closed | 17 | 1908 | PSAC | ACP-AVG-L | CNRMA | NWS Yorktown | Lackey Gate | PSAC.ACP-AVG-L.CNRMA.NWS Yorktown.Lackey Gate | Contractor is to ensure proper grounding of AVG system. | ||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Contractor is to ensure proper grounding of AVG system. | |||||||||||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Customer Sign-Off form or PMI checklist summited. | 1/26/18 13:28 | General Information | 1/23/17 1:00 | 1/31/17 1:00 | Serco Gap | 1/18/17 12:19 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/10/17 15:43 | 1/10/17 15:43 | No | Hardware | Safety Check | Grounding Rod | Hardware | Preventive Maintenance | Preventive Maintenance | 1/27/17 9:54 | 8.9 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 636160;609832;ATFP CSO NFAC00000111604.pdf | Pass | N/A | This site was checked and all the equipment was with in the accepted grounding parameters. No further grounding needs to be done at this site. | 1/27/17 9:52 | 402.15 | 214.15 | ||||||||||||
| NFAC00000111609 | Closed | 17 | 2709 | PSAC | ACP-AVG-L | CNRMA | NSA Hampton Roads | NW Annex Main Gate | PSAC.ACP-AVG-L.CNRMA.NSA Hampton Roads.NW Annex Main Gate | Contractor is to ensure proper grounding of AVG system. | ||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Contractor is to ensure proper grounding of AVG system. | |||||||||||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Customer Sign-Off form or PMI checklist summited. | 1/26/18 13:29 | General Information | 1/17/17 1:00 | 1/18/17 11:00 | Serco Gap | 1/18/17 10:43 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/10/17 15:51 | 1/10/17 15:51 | No | Hardware | Safety Check | Grounding Rod | Hardware | Preventive Maintenance | Preventive Maintenance | 1/27/17 10:09 | 8.98 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 636241;609891;ATFP CSO NFAC00000111609.pdf | Pass | N/A | This AVG gate had the grounding tested at the VTG, VTB, IDF cabinet and the Drop arm. The results have been included in the grounding spread sheet. Nothing unusual for this site. | 1/18/17 10:41 | 186.83 | 0.83 | ||||||||||||
| NFAC00000111620 | Closed | 13 | 2068 | PSAC | ACP-AVG-L | CNRSE | NAS Kingsville | Back Gate | PSAC.ACP-AVG-L.CNRSE.NAS Kingsville.Back Gate | Contractor is to ensure proper grounding of AVG system. | ||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Contractor is to ensure proper grounding of AVG system. | |||||||||||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Customer Sign-Off form or PMI checklist summited. | 5/26/17 14:11 | General Information | 1/23/17 1:00 | 1/31/17 1:00 | Serco Gap | 1/18/17 12:18 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/10/17 16:09 | 1/10/17 16:09 | No | Hardware | Safety Check | Grounding Rod | Hardware | Preventive Maintenance | Preventive Maintenance | 1/23/17 9:59 | 4.9 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 723896;698097;NFAC00000111620 AVG Grounding Kingsville.pdf | Pass | N/A | The grounding was checked at this gate and is with in specifications. | 1/23/17 9:59 | 305.83 | 117.83 | ||||||||||||
| NFAC00000111624 | Closed | 13 | 2253 | PSAC | ACP-AVG-L | CNRSE | NAS Corpus Christi | Delta Gate | PSAC.ACP-AVG-L.CNRSE.NAS Corpus Christi.Delta Gate | Contractor is to ensure proper grounding of AVG system. | ||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Contractor is to ensure proper grounding of AVG system. | |||||||||||||||||||||||||||||||||||||||||||||||
| DOES NOT IMPACT THE OPERATION OF THE GATE | Customer Sign-Off form or PMI checklist summited. | 5/26/17 14:11 | General Information | 1/23/17 1:00 | Serco Gap | 1/18/17 12:18 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/10/17 16:18 | 1/10/17 16:18 | No | Hardware | Safety Check | Grounding Rod | Hardware | Preventive Maintenance | Preventive Maintenance | 1/23/17 9:57 | 4.9 | Hardware | Tech Assist | PM | Hardware | Preventive Maintenance | Preventive Maintenance | 723740;697910;NFAC00000111624 AVG Grounding Corpus.pdf | Pass | N/A | The grounding was checked at this gate and is with in specifications. | 1/23/17 9:56 | 305.63 | 118.63 | |||||||||||||
| NFAC00000111721 | Closed | 0 | 2659 | C4I | MNS-GV/IV | CNRSE | NSA Panama City | Tech Refresh | C4I.MNS-GV/IV.CNRSE.NSA Panama City.Tech Refresh | Giant Voice is going off on different time. Needs help to set the alarms. | Giant Voice is going off on different time. Needs help to set the alarms. |
| Base: NSA Panama city | Giant Voice is going off on different time. Needs help to set the alarms. We called the customer, she said she was trying to change some of the times in which automatic messages were sent out from the Federal Signal. I suggested that she call Federal Signal (the Manufacturer of her GV system) to ask specific programming questions. If she does not get the answers she is looking for, to call me back and I would help her further. She said she would call them. No further Actions Required. Resolving This issue. | 1/11/17 15:42 | General Information | Serco Gap | 1/11/17 8:40 | N39430-16-C-1811 | 1-Critical | 1-Critical | High | No | 1/11/17 8:34 | 1/11/17 8:34 | No | Hardware | AV Equipment | Speaker | 1/11/17 15:42 | 0.29 | Software | Tech Assist | Training | Hardware | AV Equipment | AV Equipment | N/A | 723846;698977;NFAC00000111721.pdf | Pass | Giant Voice is going off on different time. Needs help to set the alarms. We called the customer, she said she was trying to change some of the times in which automatic messages were sent out from the Federal Signal. I suggested that she call Federal Signal (the Manufacturer of her GV system) to ask specific programming questions. If she does not get the answers she is looking for, to call me back and I would help her further. She said she would call them. No further Actions Required. Resolving This issue. | 1/11/17 8:40 | 0.09 | 0.09 | |||||||||||||||
| NFAC00000111741 | Closed | 1 | 2048 | PSAC | ACP-AVG-L | CNRSE | NAS Meridian | Rabbit Road Gate | PSAC.ACP-AVG-L.CNRSE.NAS Meridian.Rabbit Road Gate | Customer called and stated that Rabbit road gate the AVG is in operational. | Customer called and stated that Rabbit road gate the AVG is in operational. | CSO Attached | 1/13/17 10:52 | General Information | 1/11/17 1:00 | 1/13/17 1:00 | Serco Gap | 1/11/17 11:36 | N39430-16-C-1811 | 2-High | 2-High | High | No | 1/11/17 11:36 | 1/11/17 11:36 | No | Hardware | Biometrics & Access Control | Gate | 1/12/17 12:11 | 1.02 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 741412;702337;NFAC 111741.pdf | Pass | The batteries were checked for the VTB and VTG and they are working correctly. |
| The sentry interfaced was turned off. the tech turned it on and the SI connected and is working correctly. | 1/11/17 11:59 | 0.38 | 0.38 | ||||||||||||||||||||||||||||||||||||||||||
| NFAC00000111863 | Closed | 1 | 2635 | PSAC | ACP-AVG-L | CNRMA | NS Great Lakes | Gate 5, 5A and Turnstiles | PSAC.ACP-AVG-L.CNRMA.NS Great Lakes.Gate 5, 5A and Turnstiles | Gate 5 AVG stuck open | Gate 5 AVG outbound lanes stuck open | The photo eye and the traffic light were controlled by the 24VDC circuit that was removed. The Photo eye and the traffic light were changed t the AC voltage so that they work. Since the photo eye was not powered it sent a signal that told the barrier to not close. This has been fixed and the gate is working correctly now. | 1/13/17 11:35 | General Information | 1/12/17 19:00 | 1/13/17 19:00 | Serco Gap | 1/12/17 18:48 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/12/17 18:48 | 1/12/17 18:48 | No | Hardware | Biometrics & Access Control | Gate | 1/13/17 11:35 | 0.7 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 657096;634568;NFAC00000111863 - Signed.pdf | Pass | The photo eye and the traffic light were controlled by the 24VDC circuit that was removed. The Photo eye and the traffic light were changed t the AC voltage so that they work. Since the photo eye was not powered it sent a signal that told the barrier to not close. This has been fixed and the gate is working correctly now. | 1/12/17 19:10 | 0.37 | 0.37 | |
| NFAC00000111922 | Closed | 0 | 2068 | PSAC | ACP-AVG-L | CNRSE | NAS Kingsville | Back Gate | PSAC.ACP-AVG-L.CNRSE.NAS Kingsville.Back Gate | NAS Kingsville AVG | Request a service technician troubleshoot NAS Kingsville's AVG due to faults and anomalies to the system which are being problematic in clearing. GATE 3 BACK GATE. | Techs were called about an avg fault that prevented the gates from opening. Fault was cleared before techs arrival, and gate was now functioning. Techs cycled the gate repeatedly and were unable to recreate the fault. techs observed gate traffic and no further issues were identified. | 1/13/17 15:45 | General Information | Serco Gap | 1/13/17 14:11 | N39430-16-C-1811 | 2-High | 2-High | High | No | 1/13/17 14:11 | 1/13/17 14:11 | No | Hardware | Network | Server | 1/13/17 15:45 | 0.06 | Hardware | Tech Assist | No Fault Found | Hardware | Network | Network | N/A | 742402;704717;NFAC00000111922 AVG Faults Kingsville.pdf | Pass | Techs were called about an avg fault that prevented the gates from opening. Fault was cleared before techs arrival, and gate was now functioning. Techs cycled the gate repeatedly and were unable to recreate the fault. techs observed gate traffic and no further issues were identified. | 1/13/17 15:30 | 1.31 | 1.31 | |||
| NFAC00000112089 | Closed | 5 | 2679 | C4I | OPC-EOC | CNREURAFCENT | NSF Deveselu - Romania | C4I.OPC-EOC.CNREURAFCENT.NSF Deveselu - Romania | Briefing Display System (BDS) and Video Teleconferencing System | On the touch panel select Display and select an input computer to the two front monitors. The briefing is displayed. In approximately 1-2 minutes a VTC will try to start and the front screens either go blank or they will go white with" VTC unclassified" across the middle of screen. We then have to select the input to the output to redisplay the briefing. | VDC System was reset and is now operational | 1/22/17 23:50 | General Information | 1/19/17 16:00 | Serco Gap | 1/17/17 9:26 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/17/17 7:47 | 1/17/17 7:47 | No | Hardware | AV Equipment | Video Cube | 1/22/17 23:50 | 5.6 | Software | Tech Assist | System Reboot | Software | Software Application/System | Software Application/System | N/A | Fail | VDC System was reset and is now operational. Operators were advised to not try to switch inputs too quickly while system is loading. Installer has verified that the programming is correct. | 1/17/17 9:25 | 1.63 | 0.63 | ||||
| NFAC00000112167 | Closed | 0 | 2253 | PSAC | ACP-AVG-L | CNRSE | NAS Corpus Christi | Delta Gate | PSAC.ACP-AVG-L.CNRSE.NAS Corpus Christi.Delta Gate | reset/re-home D. St. AVG | Manual switch was used to open the gate | Customer Sign-Off form or PMI checklist summited. | 5/26/17 14:07 | General Information | 1/18/17 1:00 | 1/23/17 5:00 | Serco Gap | 1/18/17 7:35 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/18/17 7:35 | 1/18/17 7:35 | No | Hardware | Miscellaneous | Reference Guide | 1/18/17 10:02 | 0.1 | Hardware | Tech Assist | Training | Hardware | Miscellaneous | Miscellaneous | N/A | 723719;697872;NFAC00000112167 D-Steet AVG Re-home Corpus.pdf | Pass | This was user training that was needed on how to re home the gate. The tech instructed the sentry on the proper procedure. The gate is working correctly now. | 1/18/17 10:00 | 2.42 | 2.42 | |
| NFAC00000112476 | Closed | 1 | 2048 | PSAC | ACP-AVG-L | CNRSE | NAS Meridian | Rabbit Road Gate | PSAC.ACP-AVG-L.CNRSE.NAS Meridian.Rabbit Road Gate | AVG-L Rabbit Road Gate is Down | Customer called and reported AVG-L at Rabbit Road Gate is Down due to severe storms. |
Request tech be onboard 23 Jan in the A.M. Waiver Request WVR000000024138 pending 'Awaiting Platform Availability' has been Approved. - ROBERT.HEVERLEY.ctr 1/24/2017 7:24:32 AM 1/24/17 8:24 Status Update 1/23/17 1:00 1/24/17 1:00 Serco Gap 1/22/17 10:21 N39430-16-C-1811 2-High 2-High High No 1/22/17 10:21 1/22/17 10:21 No 21.9 Hardware Biometrics & Access Control Gate 1/23/17 13:05 0.2 Hardware Tech Assist Repair Hardware Biometrics & Access Control Biometrics & Access Control N/A 741493;702430;NFAC 112476.pdf Pass Arrived at gate at 1120 local 23 Jan 2017. Found gates in the open position and the AVG Sentry Interface was not connecting to the IDF. The three buttons on the bottom of the Sentry interface were not working. Was told by John Oxendine there was a power outage on the AVG due to a severe storm. Checked the connection on the inside of the cabinet and the terminal block for the buttons power wires were loose on the Lenel board. Shut off the Sentry interface and waiting 15 minutes and then turned the Sentry interface on and it connected to the IDF. Secured a proper connection to the terminal block for the buttons power wires and they worked. Then I tested the system in manual mode and PLC Auto mode for ten cycles and
| system operated properly. Resolving ticket. | 1/22/17 10:59 | 0.64 | 0.64 | ||||||||||||||||||||||||||||||||||||||||
| NFAC00000112723 | Closed | 1 | 1390 | PSAC | ESS-Perimeter | CNRMA | NS Norfolk | PSAC.ESS-Perimeter.CNRMA.NS Norfolk | NS Norfolk - Gate 10 camera is not working. ATFP0000090659. | NS Norfolk - Gate 10 camera is not working. Error says "Warning: Failed to open Event log file. C:\DVTR\Alarmlog\20170125\H1500 For writing. Possible drive error. Error! Video index save error. For main image partition- Error opening image control file. System operation may fail, image data y be lost. error number 6019. ATFP0000090659. | Customer Sign-Off form or PMI checklist summited. | 1/11/18 8:43 | General Information | Serco Gap | 1/25/17 13:23 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/25/17 13:23 | 1/25/17 13:23 | No | Hardware | AV Equipment | Camera | 1/26/17 13:12 | 0.99 | Software | Tech Assist | System Reboot | Software | Software Application/System | Software Application/System | N/A | 655438;640680;NFAC00000112723CSO.pdf | Pass | Techs arrived on sight and found camera was working but the DVR had stopped recording. Performed a hard reboot on the system and cleaned DVR Monitor and Camera. Camera and DVR system operates good with in Manufacturer standards. | 1/26/17 7:11 | 17.8 | 17.8 | ||
| NFAC00000112849 | Closed | 1 | 1071 | PSAC | ACP-AVG-L | CNRSW | NAS Lemoore | Franklin Gate | PSAC.ACP-AVG-L.CNRSW.NAS Lemoore.Franklin Gate | AVG gate at Post #2/BLDG #991 Franklin Gate is currently inoperable. | The AVG gate at Post #2/BLDG #991 Franklin Gate is currently inoperable. We are unable to find the dilemma that is causing the malfunction in the gate. We have tried resetting the gate completely and we have conducted a function check neither of which is fixing the malfunction. |
| Gate is currently inoperable both inbound and outbound. | Customer Sign-Off form or PMI checklist summited. | 2/6/18 0:57 | General Information | 1/26/17 1:00 | 1/28/17 1:00 | Serco Gap | 1/26/17 15:52 | N39430-16-C-1811 | 2-High | 2-High | High | No | 1/26/17 15:52 | 1/26/17 15:52 | No | Hardware | Biometrics & Access Control | Gate | 1/27/17 15:00 | 0.96 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 690442;671109;NFAC00000112849 CSO FORM.pdf | Pass | Tech onsite found sentry interface cut screen mouse in op. re-calibrated and is now working as normal. Also found outbound barrier stuck half way closed. Through troubleshooting found the actuator stuck. Manually re-calibrated the gate. System is now fully operational. | 1/26/17 18:40 | 2.8 | 2.8 | ||||||||||||
| NFAC00000112927 | Closed | 0 | 2637 | PSAC | ACP-AVG-H | CNRMA | NS Great Lakes | gate 6 and Turnstiles | PSAC.ACP-AVG-H.CNRMA.NS Great Lakes.gate 6 and Turnstiles | Gate 6 traffic arm with not level off, request tech assistance. | Gate 6 traffic arm with not level off, request tech assistance. | Technician arrived at NS Great Lakes Gate 6 to assess the situation. Technician found that the inbound lane 1 AG812 is really low in the down position. Technician found plastic part that engages the down limit switch has cracked and loosened due to cold temperatures. | 1/27/17 17:21 | General Information | Serco Gap | 1/27/17 14:50 | N39430-16-C-1811 | 2-High | 2-High | High | No | 1/27/17 14:50 | 1/27/17 14:50 | No | Hardware | Biometrics & Access Control | Gate Arm | 1/27/17 17:21 | 0.1 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 77331;72637;112927.pdf | Pass | Technician replaced the plastic part. Operations check x3 shows that everything | ||||||
| is functioning properly. | 1/27/17 17:10 | 2.33 | 2.33 | ||||||||||||||||||||||||||||||||||||||||||
| NFAC00000113062 | Closed | 2 | 2069 | PSAC | ACP-AVG-L | CNRSE | NAS Kingsville | Orange Grove Gate | PSAC.ACP-AVG-L.CNRSE.NAS Kingsville.Orange Grove Gate | AVG Lenel NGP 3320 and Lenel LNL 2220 Sentry Interface (SI) is not communicating | The NAS Kingsville Orange Grove AVG Lenel NGP 3320 and Lenel LNL 2220 Sentry Interface (SI) is not communicating with the PT Loma Lenel Sever. | Customer Sign-Off form or PMI checklist summited. | 5/26/17 14:18 | General Information | 2/1/17 1:00 | Serco Gap | 1/30/17 11:05 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/30/17 11:05 | 1/30/17 11:05 | No | Hardware | Network | Interface | 2/1/17 6:48 | 1.82 | Hardware | Tech Assist | Repair | Hardware | Network | Network | N/A | 723891;698086;NFAC00000113062 AVG Lenel No Comms Kingsville.pdf | Pass | There is still a fiber issue with the connection to the SI and from the IDF switch back to the PSNET connection. |
| There is already a ticket open for this issue. A bad UPS was found while investigating this issue, Another ticket will be opened for that problem. | 1/30/17 11:42 | 0.63 | 0.63 | |||||||||||||||||||||||||||||||||||||||||
| NFAC00000113126 | Closed | 2 | 1972 | PSAC | ACP-VG | CNREURAFCENT | NSA Souda Bay | India Post Gate | PSAC.ACP-VG.CNREURAFCENT.NSA Souda Bay.India Post Gate | the gate is leaking from the shaft seal | the gate is leaking from the shaft seal | After repairs and operations check of drop was completed and turn back over to Security, with drop in continuous operation for 24 hours after repair. Inspected seal that was replaced on gear for leaks, none were found. checked tightness of limit switch mounts and found those to be matching the marks we made on the mount, to indicate movement of the limit switch, found the limit switches tight, and marks were still lined up. Issue resolved. | 2/2/17 6:14 | General Information | 2/7/17 5:00 | Serco Gap | 1/31/17 1:21 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 1/31/17 1:21 | 1/31/17 1:21 | No | Hardware | Biometrics & Access Control | Drop Arm | 2/2/17 6:14 | 2.2 | Hardware | Tech Assist | Repair | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 726754;701199;India Post seal replacement CSO 2Feb 2017 signed.pdf | Pass | India post inbound lane was secured at 10:00 by PHYS SEC with concrete barriers. Power to India inbound drop arm was secured by way of LOTO. Confirmed no power present at motor with multi-meter, no power found. Removed power cable, and inverter cable from motor, unbolted motor and gear box from base. Removed actuator arm from gearbox shaft, and removed motor and gearbox, with motor and gearbox removed, the crack in the seal could be seen, The crack was located perpendicular to the gearbox shaft, indicating that the gear box leaked half of it's gear oil. Motor and gear box went the repair shop, as the seal need to be hot pressed in. With the seal removed the internal working of the gear box showed no damage or wear. New seal was hot pressed into position, and refilled with gear oil. No leaks were detected. With the motor and gear box removed, cleaned and removed the gear oil that had leaked out the cracked seal on the bottom of the housing, with oil cleaned up, turned over used pads to local HAZ MAT. Would guess about a quart of gear oil leaked out. With the housing clean, motor and gearbox returned from the repair shop. Reinstalled motor and gear box, tighten bolts, and reattached actuator arm to gear box shaft, tighten actuator arm, rewired motor and inverter. Proceeded to test drop arm for proper operation. Needed to make an minor adjust to the actuator arm, since it was loosened to removed it. With the alignment have been corrected previously, and the adjustment made to the actuator arm. Operationally tested drop arm, found the alignment to be correct, not hitting the receiver, or banging as the arm reached fully open. Before reopening the lane, PSO was on-site tested with him present. Left the drop in operation, to make sure no leaks occurred with normal operation. Checked for leaks after a 24 hour period, and found no leaks, and the arm to be operating as normal. Cycled the drop arm, observed no leaks or drips around the gearbox shaft. confirmed tightness of up limit switch as well as down limit switch. Customer sign off sheet has been completed and submitted and will be up loaded as soon as the signed copy has been returned. | 1/31/17 1:55 | 0.57 | 0.57 | |
| NFAC00000113261 | Closed | 8 | 2062 | PSAC | ACP-AVG-L | CNRSW | NAVBASE Point Loma | Post 10 | PSAC.ACP-AVG-L.CNRSW.NAVBASE Point Loma.Post 10 | Request Assistance - NBPL Post 10 Sentry Interface. | Sentry Interface wiring - The Sentry Interface has not been bonded to the |
electrical ground coming from the circuit breaker. Several 120VAC wires we also found to be unterminated.
| The wires entering the SI were also found to be unprotected with no bushings or clamps securing the wires to the bottom of the SI. | Customer Sign-Off form or PMI checklist summited. | 2/6/18 0:28 | General Information | 2/3/17 14:30 | 2/8/17 1:00 | Serco Gap | 2/3/17 10:36 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 2/1/17 8:33 | 2/1/17 8:33 | No | Hardware | Miscellaneous | Reference Guide | 2/9/17 10:47 | 6.01 | Hardware | Tech Assist | Repair | Hardware | Miscellaneous | Miscellaneous | N/A | 690410;671174;NFAC00000113261 CSO FORM.pdf | Pass | The grounding and other work in the sentry interface has been completed. This issue has been resolved. | 2/3/17 10:36 | 50.04 | 0.04 |
| NFAC00000114116 | Closed | 45 | 2068 | PSAC | ACP-AVG-L | CNRSE | NAS Kingsville | Back Gate | PSAC.ACP-AVG-L.CNRSE.NAS Kingsville.Back Gate | Install a new ground rod and a new Ground wire closer to the barrier. Remove existing ground wire. | Request for a trouble ticket. |
Base: NAS Kingsville System: AVG back gate Please initiate a GSC GAP ticket for grounding of the AVG VMAG barriers at NAS Kingsville Back gate.
Project:
PSAC.ACP-AVG-L.CNRSE.NAS Kingsville.Back Gate Tech Refresh Problem: The existing ground wire is in a conduit with and electrical line. Install a new ground rod and a new Ground wire closer to the barrier.
Remove the existing ground wire.
| DOES NOT IMPACT GATE OPERATIONS | The new ground rods were installed and the ground wire run to them. The ground wire that was run in the conduit next to the power wire has been removed. | 3/27/17 12:50 | General Information | 2/13/17 1:00 | 3/28/17 0:00 | Serco Gap | 2/10/17 11:31 | N39430-16-C-1811 | 3-Routine | 3-Routine | Routine | No | 2/10/17 10:26 | 2/10/17 10:26 | No | 767.54 | Hardware | Biometrics & Access Control | Barrier | 3/27/17 12:50 | 13.07 | Hardware | Tech Assist | Replace | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 723970;698106;NFAC00000114116 Grounding Ceaser Gate AVG Kingsville.pdf | Pass | The new ground rods were installed and the ground wire run to them. The ground wire that was run in the conduit next to the power wire has been removed. | 2/13/17 10:55 | 72.48 | 71.48 | |||||||||||||||
| NFAC00000114259 | Closed | 4 | 1359 | PSAC | ACP-AVG-L | CNRMA | NSA Hampton Roads | Gate 10 (Charlie) | PSAC.ACP-AVG-L.CNRMA.NSA Hampton Roads.Gate 10 (Charlie) | inbound CAC reader on vehicle pedestal denied all CAC/TASLON ID both proximity and swipe | Customer called and reported inbound CAC reader on vehicle pedestal denied all CAC/TASLON ID both proximity and swipe | Customer Sign-Off form or PMI checklist summited. | 1/26/18 14:21 | General Information | 2/13/17 1:00 | 2/17/17 5:00 | Serco Gap | 2/13/17 8:07 | N39430-16-C-1811 | 1-Critical | 1-Critical | Critical | Yes | 2/13/17 8:07 | 2/13/17 8:07 | No | Hardware | Biometrics & Access Control | Card Reader | 2/17/17 11:17 | 4.13 | Hardware | Tech Assist | Replace | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 636087;609760;ATFP CSO NFAC00000114259.pdf | Pass | The 3320 board was installed and the gate tested. The card readers are working correctly and the gate is working correctly at this time. | 2/13/17 9:17 | 1.17 | 1.17 | |||||
| NFAC00000114388 | Closed | 64 | 1678 | PSAC | ACP-AVG-L | CNRMA | NWS Earle | Waterfront Gate | PSAC.ACP-AVG-L.CNRMA.NWS Earle.Waterfront Gate | ADA Gate, when swipe card, the solonild is engaging. | ADA Gate, when swipe card, the solonild is engaging. | Customer Sign-Off form or PMI checklist summited. | 1/31/18 11:51 | General Information | 2/15/17 1:00 | 4/21/17 0:00 | Serco Gap | 3/30/17 12:38 | N39430-16-C-1811 | 2-High | 2-High | High | No | 2/14/17 10:22 | 2/14/17 10:22 | No | 476.34 | Hardware | Biometrics & Access Control | Reader | 4/19/17 10:23 | 0.06 | Hardware | Tech Assist | Replace | Hardware | Biometrics & Access Control | Biometrics & Access Control | N/A | 714659;680728;NWS Earle Waterfront Gate - NFAC00000114388.pdf | Pass | the techs found that the none of the Lenel boards had a ground wire coming from the power supply to the boards. This was fixed and a new 1320 board installed. Wire was located that went to the turnstile circuit boards. These wires were placed on the 1320 board relay 1 with the help of Alan Sissel. The turnstile and AVG gate are working correctly. Now that this AVG is working correctly the base is using the AVG in Automode every day. | 2/14/17 11:35 | 1.22 | 1.22 | ||||
| NFAC00000114461 | Closed | 0 | 2040 | PSAC | ACP-AVG-L | CNRSE | NAVSUBBASE Kings Bay | Madison Gate | PSAC.ACP-AVG-L.CNRSE.NAVSUBBASE Kings Bay.Madison Gate | outbound lane VTB - two batteries require replacement | Customer called and reported outbound lane VTB - two batteries require replacement and open limit relay all on the same piece of equipment. |
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