Appendix 18 - Motorist Complaint Compliment or Suggestion Form.pdf
PDF 675 KB Posted
- Attached to
- Vehicles Emissions Testing
- Solicitation number
- 23-532EPA-AIR53-B-31956
- Issued by
- Cook County, Illinois
About this file
The document is the Motorist Complaint, Compliment, or Suggestion Form, which is an appendix to the Scope of Services for the State of Illinois vehicle emissions inspection and maintenance program. The form allows motorists to submit compliments, complaints, and suggestions regarding the quality and convenience of the vehicle inspection services provided by the contractor, as well as any feedback about the contractor's employees. The form includes instructions for motorists on how to submit their comments, either online or by mail, fax, or at the testing station. The related state and local contract opportunity is for the implementation and operation of the motor vehicle emissions inspection and maintenance program in Illinois, as authorized by the Vehicle Emissions Inspection Law of 2005.
The document does not provide any details on pricing terms, set asides, incumbents, funding requirements or sources, or other salient commercial information. The focus is solely on the process for motorists to provide feedback on the contractor's performance of the vehicle inspection services.
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Text version
STATE OF ILLINOIS
SCOPE OF SERVICES APPENDICES
APPENDIX 18 – MOTORIST COMPLAINT, COMPLIMENT, OR SUGGESTION FORM
Motorist Comment Form
Motorists may submit compliments, complaints and suggestions using this form.
Contractor Statement to Motorist
As the contractor for the State of Illinois, Contractor is committed to providing quality vehicle inspection services to Illinois motorists. If you have a comment about the quality or convenience of our service, or about any employee of Contractor, please feel free to complete this form. Part of our commitment includes prompt investigation of any complaint. You will receive a response to your comment in writing.
You may complete this form online at: www.IllinoisAirTeam.com, also accessible by using the QR code on this form. If you prefer not to provide your comments online, please complete this form legibly and return it to our Testing Station Management or mail it to: Contractor [address], or FAX it to 312.327.7640.
Vehicle Information
Illinois License Plate Number Vehicle Identification Number (VIN) Model Year Vehicle Make
Motorist Information
First and Last Name
Mailing Address
City State Zip Code
Daytime Telephone Number
Email Address
Preferred Method of Contact:
(Please select only one method.)
Phone
U.S. Mail
Test Information
Testing Station Date of Inspection
Comment Type: Compliment Complaint Suggestion
Comments:
Signature Date
STATE OF ILLINOIS
SCOPE OF SERVICES APPENDICES
APPENDIX 18 – MOTORIST COMPLAINT, COMPLIMENT, OR SUGGESTION FORM
Comment Form Instructions
Motorists may submit compliments, complaints and suggestions using this form.
Compliments
If you believe that you were provided quality service, or had a particularly pleasant experience at our facility, please fill out the comment form. Briefly describe your visit and, if possible, include the name(s) of the employee(s) who served you.
Complaints
If you believe that you were provided poor service, please fill out the comment form. Briefly describe your visit and, if relevant, include the name(s) of the employee(s) who failed to meet your expectations.
Suggestions
We welcome your feedback on how we can improve our services. Please complete this comment form with your suggestions.
State of Illinois IFB Appendix 18
File details come from the government source that posted it. Updated .