A.15.01.03.08 Annex H Performance Requirement Summary KMC.xlsx
XLSX spreadsheet 12 KB Posted
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- KMC Area Commissaries Total Maintenance Services
- Solicitation number
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Defense Commissary Agency
About this file
This is a Performance Requirement Summary document that outlines quality metrics and performance standards for maintenance services at KMC area commissaries (Baumholder, Vogelweh, and Ramstein). The document establishes specific performance measurement criteria across preventative maintenance (PM), unscheduled maintenance (UM), and emergency maintenance (EM) activities. Key performance requirements include: PM findings reports submitted monthly with a 100% specification compliance rate and 5% allowable deviation; initial and quarterly inventory submissions with 100% compliance and 5% deviation tolerance; PM task completion and corrective action submissions within PWS timeframes with 2% allowable deviation; cost estimates for UM work submitted before commencement with 100% compliance and 5% deviation; UM and EM response times and repair completion within PWS requirements with 2-5% allowable deviations depending on the task; phase-in and monthly reporting within specified timeframes; and sign-in/out log compliance with 2% deviation tolerance. The contractor must maintain comprehensive refrigerant records documenting service dates, types and quantities, leak inspections, and recovery activities with 100% accuracy and 2% allowable deviation.
All performance deliverables require timeliness of submittal and adherence to PWS-specified timeframes, with reports submitted to store management, the Contracting Officer's Representative (COR), and the SOMS system. Performance outcomes are measured against a 100% meets specification baseline with deviations ranging from 2-5% depending on the criticality of the requirement, with lower tolerances applied to inspection completion, sign-in compliance, and refrigerant record-keeping due to regulatory and operational sensitivity.
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Text version
Sheet1
| PWS ref | Performance Description | What is being measured | What is being inspected | Requirement | Expected outcome | Allowable Deviation |
| 3.1.3 | PM Findings | submittal of reports | timeliness of report submittal | Monthly, the Contractor shall, as part of the PM program, create a consolidated list of recommended corrective actions (any identified issues that cannot be corrected through the PM service) from all the month’s completed PM services. This list, also known as PM findings, shall be provided to the store management and COR. | 100% meets specification | 5% of expected outcome |
| 3.1.1.1 | inventory (initial) | submittal of inventory reports | timeliness of report submittal | inspect, record the condition, and validate the equipment inventory information for all equipment and systems for which the contractor will assume responsivity. | 100% meets specification | 5% of expected outcome |
| 3.1.1.1.2 | Inventory (quarterly) | submittal of inventory reports | timeliness of report submittal | The Contractor shall conduct a 100% inventory on a quarterly basis and submit an updated inventory list to the COR | 100% meets specification | 5% of expected outcome |
| 3.1.1/ |
3.1.2.3/
| 3.1.2.4 | Performance of all PM tasks scheduled | submittal of PM inspection and submittal of corrective actions | timeliness of report submittal | copies of the checklists to store management upon completion of the relevant tasks ; record copy posted to SOMS both within PWS time requirements | 100% meets specification | 2% of expected outcome | |
| 3.2.1 | Cost Estimate for UM | time of initial cost estimate submittal | submittal time of cost estimate | submittal of initial cost estimate within PWS time requirements of the WO into SOMS, and before commencement of the Work | 100% meets specification | 5% of expected outcome | |
| 3.2.1/ | |||||||
| 3.2.3 | Performance of UM | time of response, notification of availability of parts if not immediately available, time of repair completion | timeliness of response, notification of written evidence of parts unavailable, timeliness of repair | completion of UM within PWS time requirements after the Government approval of the work, subject to the availability of parts, notice | 100% meets specification | 5% of expected outcome | |
| 3.3.2.1 thru 3.3.2.4 | Performance of EM | time of response, notification of availability of parts if not immediately available, time of repair completion | timeliness of response, notification of written evidence of parts unavailable | service technician arrival to the affected site within PWS time requirements of the request, notify the store and FE with written evidence of the delay of parts, complete repairs | 100% meets specification | 2% of expected outcome | |
| 4.4.3.1 | Phase-in reports | submittal of reports | timeliness of report submittal | submit reports with in PWS time requirements of contract start: Initial inventory, refrigerant inventory, Annual PM, Phase-in plan | 100% meets specification | 5% of expected outcome | |
| 4.4.3.2 | Monthly reports | submittal of reports | timeliness of report submittal | Reports due each month: PM findings report, monthly PM services list | 100% meets specification | 5% of expected outcome | |
| 4.4.3.2 | reports with invoice | submittal of reports | timeliness of report submittal | Report due with invoice: summary of work completed that is being billed with invoice, remining funds report | 100% meets specification | 5% of expected outcome | |
| 4.5.1.1 | Sign in and out requirements | use of in-store log book | usage of sign-in log book | check-in and check-out by signing the facility’s visitor log book | 100% meets specification | 2% of expected outcome | |
| 4.7.2 | Refrigerant record keeping | completeness of record keeping for refrigerants | use of log book, record keeping, inventory, and reports | The Contractor shall maintain accurate and up-to-date records detailing at a minimum: date of service, type of refrigerant, quantity added, leak inspections, reportable leaks, date of recovery, type of refrigerant, quantity recovered, quantity transferred, and location of appliance. | 100% meets specification | 2% of expected outcome | |
| *Required performance delivery timeframes a listed in each referenced PWS section. |
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