A.15.01.03.05 Annex E Emergency Criteria.pdf
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Defense Commissary Agency
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This document is an Emergency Criteria reference guide that defines conditions qualifying as emergencies across multiple facility systems and equipment categories. The criteria establish operational thresholds for immediate response and intervention in a retail or commercial food service environment.
HVAC emergencies include power failures, equipment or compressor failures, failed controllers/relays/contactors/sensors, failed refrigeration fans, refrigerant or oil leaks, air conditioning failures in critical areas (sales area, cash cage, or communications room), heating failures during heating season, and heating distribution network failures. Plug-in refrigeration equipment failures are explicitly excluded from emergency classification. Door emergencies encompass any exterior door that cannot be closed and locked, any customer door that cannot be manually opened, and dock levelers blocking exterior door closure. Electrical emergencies consist of full or partial building power loss excluding scheduled maintenance, with a note that non-working outlets do not qualify unless affecting larger areas or critical operational equipment with no alternative outlets available. Plumbing emergencies include overflowing bathroom fixtures that cannot be shut off via valve, clogged or backed-up floor drains presenting hazards, unavailable hot water in food preparation areas requiring sanitation, water leaks that cannot be isolated via shutoff valve, and frozen pipes or hose bib breakage, excluding minor drips. Alarm emergencies include fire alarms, security alarms, and ventilation fan failures. Equipment emergencies cover ovens and proofers with operational faults lacking alternate or backup units, hot food counters (self-contained and inline), and hot food displays when only one unit is available in the store.
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Emergency Criteria
HVAC:
Power Failure Equipment or Compressor Failure Failed controllers, relays, contactors and sensors Any failed, seized or noisy refrigeration fan Any refrigerant or oil leak Air Conditioning failure in the sales area, cash cage or comms room (CISIC) Heating failure in the store during the heating season Heating distribution network failed controllers, pumps or leaks Note: Plug-in refrigeration equipment is NOT an emergency
Doors:
Any exterior door that cannot be closed and locked (standard, automatic, rolling) Any customer door that cannot be opened (manually) Any dock leveler in a position that will not allow an exterior door to be closed
Electrical:
Full loss of power in the building (excluding scheduled work) Partial power loss in the building (excluding scheduled work)
NOTE: Non-working outlets do not meet the criteria unless over a larger area or critical operational equipment is connected and there is no alternative outlet nearby.
Plumbing:
Bathroom toilet, lavatories or sinks overflowing onto the floor that cannot be shut off via a valve Floor drains clogged up or backed up and flowing onto the floor surface presenting a hazard.
Hot water not available in food preparation areas where sanitation is required Any water leaks (pipe breaks or running water) that cannot be isolated via shutoff valve Any frozen water pipe or hose bib breakage Note: minor leaks/drips are not emergencies
Alarm:
Fire alarm Security alarm Failure of ventilation fan (smoke extractor)
Equipment:
Ovens and Proofers –any fault that prevents operation and there is no alternate or back up Hot food counters (self-contained and inline) Hot food display (when only one is available in the store)
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