Attachment L-08 Past Performance Questionnaire Amendment 0001.pdf

SMASS IV 80KSC022R0010

Kennedy Space Center

Safety and Mission Assurance Support Services IV

(SMASS IV)

Attachment L-08 Amendment 0001

Past Performance Questionnaire

SMASS IV 80KSC022R0010 AMENDMENT 0001 Past Performance Questionnaire Attachment L-08

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Safety & Mission Assurance Support Services IV (SMASS IV) John F. Kennedy Space Center, Florida

This questionnaire is submitted for your evaluation by a company that has intentions to compete for the SMASS IV contract as a prime or subcontractor. The following terms, “customer reference” and “evaluator,” are used to refer to the person performing the evaluation. For the SMASS IV Request for Proposal (RFP), NASA requires the company to provide this questionnaire to customer references for which it has had an active or completed contract in the past five (5) years. Please complete this questionnaire and return to NASA per the following instructions at the bottom of Page 5. Your assistance in this effort is greatly appreciated.

The SMASS IV contract’s principle purpose is to provide engineering and technical services support to the Kennedy Space Center (KSC) Safety and Mission Assurance (SMA) Directorate. KSC SMA Directorate supports NASA Programs and Projects at KSC, providing mission assurance, engineering, and risk assessment and analysis in the disciplines of safety, reliability, and quality. Programs at KSC include, but are not limited to, the following: Exploration Ground Systems Program; Launch Services Program; Agency Technical Authority; Orion Program; Commercial Crew Program;

International Space Station Program; Center Engineering, Safety, and Operations; and Space Launch System Program. SMASS will be performed primarily at KSC; however, resident support may be required at other NASA centers, facilities, or sites.

PAST PERFORMANCE QUESTIONNAIRE INSTRUCTIONS

Sections I through III: Provide a description of the company and the contract for which you are a customer reference. Also, please provide information about you (the evaluator). The SMASS IV Source Evaluation Board may contact you regarding the information you provide.

Section IV: Provide your assessment of the company’s experience level and performance as evidenced within the contract for which you are a customer reference. It is very important to keep in mind that only experience on active or completed contracts in the last three (3) years is relevant.

Please use the following definitions in assessing the company’s experience level:

Experience Level Rating Definition

Significant Full range of services were routinely performed by the contractor for the applicable work content.

Moderate Experience in several aspects of this area of work, even though the experience may not have been on a continuous basis.

Minimal/Not Perform Although at least some aspects of the work content may have been performed, such performance was limited in scope or frequency; or the element was not performed under the contract.

Please use the following definitions to assess the company’s Performance Rating for Sections IV and V:

Performance Rating Definition

Exceptional (E)

Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the Contractor were highly effective.

Very Good (VG)

Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the Contractor was effective.

Satisfactory (S)

Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the Contractor appear or were satisfactory.

Marginal (M)

Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the Contractor has not yet identified corrective actions. The Contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory (U)

Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the Contractor’s corrective actions appear or were ineffective.

Not Applicable (N/A) No information or does not apply to this contract

Section V: Provide evaluation of the company’s performance. Additional pages may be used for comments if desired. It is very important to keep in mind that only performance in the past three (3) years is relevant.

Section VI: Provide evaluation of the company’s overall history.

Please complete, sign and scan this questionnaire and submit via email to the SMASS IV Contracting Officer (ksc-smass-iv-info@mail.nasa.gov) no later than May 24, 2022.

Section I. Company and Contract Information

Section II. Description of Contract

A. Briefly describe the services provided under this contract:

B. During the contract performance being evaluated, this company was the:

Prime Contractor ____ Major Subcontractor ____ Other (e.g., Team Member) _________

C. Does a corporate or business relationship currently exist between the company being evaluated and your organization? Yes ____ No ____ If yes, please describe:

Section III. Evaluator Information

A. Name of Company/Division being evaluated:

B. Address:

C. Contract Number:

D. Contract Type:

E. Period of Performance (including options): Start date: End date:

F. Total contract value (including options):

A. Name:

B. Title:

C. Agency/Company:

D. Address:

E. Phone:

F. Date questionnaire completed:

G. Role in Program/Contract:

H. Length of involvement in this program/contract:

Section IV. Relevant Experience Level Rating and Performance Rating

SMASS IV Work Content

Experience Level Rating

Performance Rating

Si gn ifi ca nt

M od er at e M in im al

D id

N ot

E xc ee d ed et

F ai le to ee t

- D id

P er fo rm

1. CONTRACT/PROGRAM MANAGEMENT

a. Contract Management and Administration

b. Administrative Management: Includes cross-department and customer communication, and documentation management.

c. Contract Management Responsibilities: Includes contract integration functions and Data Requirements Description (DRD) submittals, cost estimating, and financial reporting.

d. Safety and Health: Includes compliance of applicable Safety and Health policies.

2. TECHNICAL INTEGRATION

a. Program and Project Integration: Includes technical program integration, technical schedule and resource integration, technical boards, panels, and milestone review support, technical requirements support, and launch processing support.

b. Program and Project Technical Assessments: Includes technical risk assessments, technical requirements verification, technical inspection and surveillance activities, and technical procedure review.

c. Requirements and Policy Documentation Activities: Includes reviewing and providing input to institutional and programmatic policies, requirements, processes, and plans.

d. Miscellaneous Studies: Includes unique and specialized support for special actions, investigations, assessments, and studies.

SMASS IV Work Content

Experience Level Rating

Performance Rating

Si gn ifi ca nt od er at e M in im al

E xc ee le t N

/R

3. TECHINCAL DISCIPLINES

a. Safety and Reliability Engineering and Assurance: Includes safety and reliability assessments of hardware and software design, testing, and operations, safety requirements compliance, and the review and development of hazard reports, FMEAs, and other safety and reliability documentation.

b. Quality Engineering and Assurance: Includes requirements compliance and quality assessments, problem reporting and corrective action evaluation, and surveillance, inspection, and process analyses.

c. Software Safety and Assurance: Includes the development and review of software safety and assurance documentation, and the performance of software safety analyses.

d. Range Safety: Includes Range safety requirements compliance, NASA Range Safety policy development, AFSPCMAN 91-710 tailoring, and Range Safety operations support, and risk assessment activities.

e. Independent Assessments: Includes conducting independent institutional and programmatic engineering assessments and analyses.

f. Metrology and Calibration: Includes technical metrology and calibration support and requirements compliance assurance.

g. Launch Vehicle (LV) Payload Safety: Includes payload safety policy development and review, and payload safety requirements compliance.

h. Information Technology (IT): Includes the design, development, and maintenance of web-pages and databases, administration of IT and software tools, and IT documentation development.

Please use the space below to provide any comments for Section IV, area’s 1-3 Experience Level and Performance Ratings.

Section V. Past Performance Rating

PERFORMANCE QUESTIONS

Performance Rating

E xc ee le t

N ot

R at ed

D id

1. Overall performance in supporting the program or project

2. Overall quality of services provided

3. Compliance with technical requirements and performance standards

4.

Content, accuracy, quality and timeliness of technical reports and deliverables

5. Ability to design and/or deliver a product within schedule

6. Timely identification and mitigation of risks

7. Contractor’s ability to identify and correct performance deficiencies in a timely manner

8. Compliance with technical process and control requirements (quality assurance, configuration management, etc.)

9. Ability to recruit and retain key and/or highly skilled personnel, including ability to fill key vacancies in a timely manner

10. Ability to handle fluctuating workloads

11. Demonstrated understanding and compliance with safety requirements

12.

Ability to build effective working relationships with associated contractors, subcontractors and the Government in a team environment

13. Communicating and interfacing with Government

14. Ability to effectively manage subcontractor performance

15.

Adequacy of Contractor’s system(s) for processing contract modifications and changes

16. Ability to plan efforts and schedule estimates

17.

If performance based, how successful was the Contractor in meeting the contract metrics?

18. Timeliness, quality, and accuracy of reporting

SMASS IV 80KSC022R0010 AMENDMENT 0001 Past Performance Questionnaire Attachment L-

Section VI. Overall History

Please comment on particular strengths or weaknesses of the company’s performance (technical, schedule, and management).

Did the company propose any innovations during the performance of their contract? Were they implemented effectively and within schedule estimates?

Has the company performance required the issuance of any cure notices/show cause, or termination for cause or for default?

Please comment on the company’s ability to collect information per the Data Requirements Descriptions (DRDs) and the timeliness and accuracy of their reporting.

SMASS IV 80KSC022R0010 AMENDMENT 0001 Past Performance Questionnaire Attachment L-

Overall Contract Performance Rating:

Exceptional ____ Very Good ____ Satisfactory ____ Marginal ____ Unsatisfactory ____

Would you select this company again? Yes ____ No ____

Please add any other comments you may feel are pertinent.

Evaluator’s Signature Date