8 Functional Assessment Plan.pdf
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- NSBNL Auto Doors Maintenance & Repair
- Solicitation number
- ACQR6081183
About this file
The Functional Assessment Plan (FAP) for Facility Investment details performance assessment methods for automatic door maintenance and repair services at Naval Submarine Base New London. The document outlines specific performance objectives and standards across multiple service categories, including emergency, urgent, and routine service orders, as well as preventive maintenance. Key assessment metrics include response times (e.g., emergency service orders must be responded to within 2 hours and arrested within 24 hours), completion timelines for different service order types, and maintenance quality standards.
The assessment framework uses multiple evaluation methods such as periodic sampling, validated customer complaints, and unscheduled visits. Performance is tracked across three assessment levels (AL1, AL2, AL3), with escalating scrutiny if contractor performance is deemed unsatisfactory. The monthly performance assessment summary allows for rating service order types, preventive maintenance, and non-recurring work using technical ratings ranging from Exceptional (E) to Unsatisfactory (U), providing a comprehensive mechanism for monitoring contract performance and quality assurance.
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Text version
FUNCTIONAL ASSESSMENT PLAN (FAP)
FACILITY INVESTMENT
1502000
FACILITY INVESTMENT FAP
Assessment Levels (AL) Assessment Frequency (Freq)
A – Annually
BA - Biannual
Q – Quarterly
M – Once per month
BW – Once every 13-16 days
W – Once per week
R – As required
Method of Assessment (MOA)
PS – Periodic Sampling
VCC – Validated Customer Complaints
UV – Unscheduled Visits
CE – Customer’s Evaluation
AL1
Start assessment at this Level
AL2
Add this Level if Contractor performance for AL1 is Unsatisfactory
AL3
Add this Level if Contractor performance at AL1 or AL2 is
Unsatisfactory
Note: Return to appropriate Assessment
Level when performance improves.
Note: The first method listed in the MOA column below is the primary assessment method.
Spec
Item
Performance Objective
Performance Standard
MOA
Assessment Level Sample Size Freq
AL1 AL2 AL3
UOM
(total)
Normal Reduced
3.1 Service Orders
The Contractor shall perform service call work in a timely manner and ensure Automatic Door systems and equipment are restored to a safe, operable condition and function properly.
Service call work is responded to and completed within the specified time.
Automatic Door systems and equipment are restored to operable condition and function properly in accordance with OEM specifications.
Work is accomplished per Spec Item 2.4, Workmanship and Material Standards.
When repair is complete the facility, system, or equipment does not present any hazard or danger to personnel.
PS
VCC
N/A
(3)
10%
(1)
5%
M
Freq
AL1 AL2 AL3
UOM
(total)
Normal Reduced
3.1.1 Emergency Service Orders
The Contractor shall respond to emergency service calls and arrest emergent conditions to minimize and mitigate damage to facilities, systems, and equipment, and danger to personnel.
Associated repairs are completed to ensure Automatic Door systems and equipment are restored to a safe, operable condition and function properly.
Emergency service orders responded to within two (2) hours of receipt of call.
Emergency service orders are arrested within 24 hours of receipt of call.
Work is continued without interruption until emergent condition is arrested.
3.1.2 Urgent Service Orders
The Contractor shall complete urgent service orders in a timely manner and ensure equipment is restored to a safe, normal working condition and function properly.
Urgent service orders are completed within five (5) working days.
3.1.3 Routine Service Orders
The Contractor shall complete routine service calls in a timely manner and ensure Automatic Door systems and equipment are restored to a safe, operable condition and function properly.
Routine service orders are completed within
30 calendar days.
3.2 Preventive Maintenance (PM)
Program
The Contractor shall develop and implement a PM program for
Automatic Door systems and equipment to ensure proper operation, to minimize breakdowns, and to maximize useful life.
Maintenance is accomplished in accordance with the Contractor’s PM program and work schedule.
PM is performed in accordance with manufacturers’ recommended procedures and OEM standards.
(10)
40%
(4)
20%
(2)
BA
Freq
AL1 AL2 AL3
UOM
(total)
Normal Reduced
4 Non-recurring Work
Non-recurring work may be ordered utilizing DoD EMALL in accordance with Section H or on a task order in accordance with the PROCEDURES
FOR ISSUING ORDERS clause in
Section G. The order will specify the exact locations and types of work to be accomplished. The period of performance will be specified in each order.
As
Required
100%
R
MONTHLY PERFORMANCE ASSESSMENT SUMMARY
Contract #: N40085-20-D-0039 Installation/Site: SUBASE NLON
Annex/sub-annex: 1502000 Facility Investment Month/Year:
Title
AL1 Rating AL2/AL3 Rating VCC Safety
Item E VG S M U # Samples A U # Samples P/N Issues # Samples
3.1 Service Orders
3.1.1 Emergency Service Orders
3.1.2 Urgent Service Orders
3.1.3 Routine Service Orders
3.2 Preventive Maintenance (PM)
Program
4 Non-recurring Work (IDIQ)
Comments:
Recommended Actions:
Technical Ratings (mark using "X")
E VG S M U
Overall Technical Rating for Recurring Work
Overall Technical Rating for Non-recurring Work
PAR Signature: Date:
COR Signature: Date:
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