79415Att H - Reference Check revised.docx
DOCX document 38 KB Posted
- Attached to
- Central Reservations SolutionBid Documents
- Solicitation number
- RFP 25-79415
- Issued by
- Grant County, Indiana
About this file
This document is a Reference Check Form from the Indiana Department of Administration (IDOA) for RFP 25-79415, a Central Reservations Solution solicitation. The reference check form is designed to gather detailed feedback from past vendor clients, with a submission deadline of June 4, 2025. The form instructs reference contacts to provide comprehensive evaluations across multiple performance dimensions, including service quality, stakeholder communication, staff capabilities, project management, and overall vendor performance. References are asked to rate the vendor on aspects such as knowledge of business, staff quality, engagement, resource allocation, and cost/schedule management.
The reference check form is part of a broader procurement process for a comprehensive central reservations solution, targeting an integrated technology platform for managing recreational facility reservations across multiple facility types like campgrounds, cabins, and shelters. While no specific pricing terms or incumbent details are provided in this reference document, the extensive questionnaire suggests a rigorous vendor evaluation process. The state seeks a vendor capable of delivering a sophisticated reservation system with advanced features including retail sales transactions, inventory management, gift card programs, event management, venue and ticketing capabilities, recreation item rentals, customer loyalty programs, and self-service options. The procurement appears open to qualified technology vendors with demonstrable experience in developing complex, multi-functional reservation management systems.
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Attachment HState of Indiana Contact:
Christina Garcia, Strategic Sourcing Analyst Cgarcia@idoa.IN.gov Indiana Department of Administration
Reference Check Form
RFP 25-79415
Central Reservations Solution
Reference Check Form Due Date:
Per RFP Section 1.24 submission due date May 21 28 June 4, 2025
INSTRUCTIONS: You have been asked by the vendor listed below to provide a reference as they are responding the current solicitation with the state of Indiana. This is a standard form created by the State of Indiana and your input is very much appreciated. During this competitive process, a representative from the State of Indiana, may contact you directly for more detail. If you have any questions, please contact the State of Indiana contact listed in the box in the top left side of the form.
Please provide the information requested below and submit this reference check form to:
idoareferences@idoa.in.gov:
The subject line of the email submissions must clearly state the following:
RFP 25-79415 Reference – [INSERT COMPANY NAME]
VENDOR NAME
REFERENCE CONTACT INFORMATION
Reference Company Name
Contact Name
Contact Title
Company Mailing Address
Company City, State, Zip
Company Website Address
Contact Telephone Number
Contact Fax Number
Contact Email
Industry of Company
QUESTIONS: Please provide a response to each of the questions listed below regarding the vendor listed above.
1. If you decline to provide a reference, please indicate that below and provide any comments you would be willing to share regarding the reason.
2. How long did you/have you and/or members of your team worked with the vendor? Please provide the specific dates of service.
3. With what type of internal and external stakeholders did the vendor have to communicate with?
4. Has the vendor been cited for any financial audit issues? If you are able to, please describe the issue briefly, and any corrective actions required. Did the vendor ultimately address the issue(s) in a satisfactory manner?
5. Has the vendor been subject to any requests for corrective action to cure performance issues? If you are able to, please describe the issue briefly, and any corrective actions required. Did the vendor ultimately address the issue(s) in a satisfactory manner?
6. Would you rate your experience with the quality of services/work provided by vendor as poor, satisfactory, above average or superior? Please elaborate on why you are giving the vendor this rating.
7. Would you rate the vendor's knowledge of your business as poor, satisfactory, above average or superior? Please elaborate on why you are giving the vendor this rating.
8. Would you rate the overall quality of the vendor’s staff as poor, satisfactory, above average or superior? Please elaborate on why you are giving the vendor this rating.
9. Would you describe the quality of the vendor’s engagement and communication with stakeholders (internal and external) throughout the project as poor, satisfactory, above average or superior? Please elaborate on why you are giving the vendor this rating.
10. Would you rate the vendor’s ability to provide appropriate staff and resources for the project, as needed, at all times as poor, satisfactory, above average or superior? Please elaborate on why you are giving the vendor this rating.
11. Would you rate the vendor's performance regarding cost and/or schedule overruns on the project as poor, satisfactory, above average or superior? Please elaborate on why you are giving the vendor this rating.
12. Are there any other topics you believe Indiana should consider during its reference evaluation or comments you would like to share?
13. Would your overall rating of the vendor be poor, satisfactory, above average or superior?
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