79415Att G - Q&A Round 2 Response final.xlsx

The file is a Question & Answer (Q&A) Attachment for RFP #25-79415 for a Central Reservations Solution issued by the State of Indiana. The RFP seeks a comprehensive cloud-based reservation management system capable of handling multiple facility types including campgrounds, cabins, and shelters. The current contract is set to expire on 12/31/2025, and the state is seeking a new solution with advanced features such as retail sales transactions, inventory management, gift card programs, event management, venue and ticketing management, time-managed recreation item rentals, customer reward programs, and self-service options.

The Q&A document reveals additional context about the procurement, including current operational metrics such as an average call center handle time ranging from 305 to 334 seconds. The solution will be cloud-hosted, with respondents expected to provide details about infrastructure components. The cost proposal template allows flexibility in how hardware costs are presented, and the state has indicated no specific preference for cost breakdown methods. While no specific award value is mentioned, the complexity of the requirements suggests a significant technological investment. The procurement appears open to qualified technology vendors with demonstrated capabilities in developing comprehensive reservation management systems for public recreational facilities.