7-Past Performance Evaluation.pdf
PDF 96 KB Posted
- Attached to
- Graduation Supplies and Photography
- Solicitation number
- RFP 27-09-31
- Issued by
- Maricopa County, Tucson City, Arizona
About this file
This is a Past Performance Evaluation form used by Tolleson Union High School District in Arizona to assess vendor performance for a Graduation Supplies and Photography contract opportunity. The evaluation questionnaire requests references to complete an assessment of vendor services across seven criteria, each scored on a scale of 1 to 10, with a maximum possible score of 70 points. The evaluation categories include general services or products meeting expectations, quality of services or products, ability to adhere to timelines and schedules, responsiveness to communication and customer service, billing process accuracy, ability to adhere to contract guidelines, and overall customer satisfaction and confidence in rehiring the vendor. Completed questionnaires must be returned directly to Tolleson Union High School District via email to maeghan.kinnan@tuhsd.org by 1:00 p.m. on February 26, 2026.
The District seeks qualified vendors to provide graduation-related products and services to its high schools and any additional schools constructed over the next five years. Required products and services include class rings, senior caps and gowns, graduation announcements, diplomas and diploma covers, graduation packages, miscellaneous graduation items, photography services, balloon arches, flower arrangements, and letter or number light rentals. Lists of graduates and exact quantities will be furnished directly by each school. The past performance evaluation is a component of the District's procurement process designed to determine responsive and responsible vendors, with references providing critical input on vendor reliability and service quality across multiple operational dimensions.
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PAST PERFORMANCE EVALUATION
Tolleson Union High School District has implemented a process that collects past information on vendors. The information will be used to assist the District in the evaluation to determine responsive and responsible procurement of the above company.
The company listed above has listed you as a current or previous client for whom they have provided products or services. The company and the District would greatly appreciate you taking a few minutes out of your busy day to complete the accompanying questionnaire.
Please evaluate the Performance of the company (10 - you are Always satisfied and have no question about hiring them again, 5 - you are Sometimes satisfied, and 1 - you are very Dissatisfied and would never hire them again because of very poor performance). If you do not have sufficient knowledge of past performance in a particular area, leave it blank.
Total possible points:70
NO. Criteria Unit Score
1 Did general services/products provided meet your expectations? (1-10)
2 Quality of services/products (1-10)
3 Ability to adhere to timelines/schedules (1-10)
4 Responsiveness to communication (Customer Service, Quotes) (1-10)
5 Billing Process (1-10)
6 Ability to adhere to contract guidelines (1-10)
7 Overall customer satisfaction, confidence in hiring vendor again (1-10)
TOTAL POINTS____________
Thank you for your time and effort in assisting the vendor in this important endeavor. Please return this questionnaire directly to Tolleson Union School District by email to maeghan.kinnan@tuhsd.org by 1:00 p.m., February 26, 2026.
Signature Date
Printed Name Title
Name of client’s company:
Phone:
Company being surveyed:
mailto:maeghan.kinnan@tuhsd.org
File details come from the government source that posted it. Updated .