4ADC6B3E-009D-638E-F9834A3736C61F00.xlsx
XLSX spreadsheet 11 KB Posted
- Attached to
- Mediation Services
- Solicitation number
- 2026-46-06
- Issued by
- Franklin County, Ohio
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Member Service Center
| Franklin County Cooperative - RFP 2026-06-04 - Cancer Concierge/Navigation Services RFP |
| Attachment 3 - Member Services |
| For the most recent 12 months, please complete the table below as it relates to the team that will be responsble for handling incoming calls/inquiries from Franklin County members. |
| Location |
| Hours of Operation (EST) M-F |
| Hours of Operation (EST) Sa-Su |
| Number of Representatives |
| Average Length of Employment |
| Annual Turnover Rate (for most recent 12 months) |
| Number of Clients served as of March 2026 |
| Number of Covered Members served as of March 2026 |
| Ratio of Representative to Members |
| Member Satisfaction Results |
| Qualifications of representatives |
| Average wait time to talk with a representative |
| What percent of representatives are oncology-certified? |
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