4ADC6B3E-009D-638E-F9834A3736C61F00.xlsx

This is a Request for Proposal (RFP) attachment from the Franklin County Cooperative for Cancer Concierge and Navigation Services, issued under RFP 2026-06-04. The document serves as a Member Services evaluation table requiring bidders to provide detailed information about the team responsible for handling incoming calls and inquiries from Franklin County members. Respondents must complete a comprehensive table documenting operational metrics for their service centers, including hours of operation for both weekdays and weekends, staffing levels, and employment stability data.

The attachment requires bidders to submit specific performance and staffing metrics as of March 2026, including the number of representatives, average length of employment, annual turnover rates, number of clients and covered members served, representative-to-member ratios, member satisfaction results, representative qualifications, average wait times, and the percentage of oncology-certified representatives. This data submission is mandatory for vendors responding to the cancer concierge and navigation services opportunity and will be evaluated as part of the overall proposal assessment. The document does not specify pricing information, contract duration, renewal options, or award timeline within this particular attachment.