22R0019 Solicitation.pdf

47PJ0022R0019 – Administrative and Technical Support Services

Solicitation Number: 47PJ0022R0019

Administrative and Technical Support Service Contract

CONTRACTED BY

GENERAL SERVICES ADMINISTRATION

PBS, REGION 8

Solicitation Number: 47PJ0022R0019 0

Administrative and Technical Support Service Contract 0

Section A - Solicitation/Contract Form 3

Section B - Supplies or Services and Prices 6

Section C - Descriptions and Specifications 9

Section D - Packaging and Marking 10

Section E - Inspection and Acceptance 11

Section F - Deliveries or Performance 14

Section G - Contract Administration Data 17

Section H - Special Contract Requirements 41

Section I - Contract Clauses 50

Section J - List of Documents, Exhibits and Other Attachments 81

Section K - Representations, Certifications, and Other Statements of Offerors or Respondents

Section L - Instructions, conditions, and notices to offerors or respondents 90

Section M - Evaluation Factors for Award 124 https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.s3qftyj2jpg https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.xexb3f2eny2u https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.otjsgmz2l7hx https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.vwsc89uzpckg https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.yf8mygthdsai https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.sdlm9whujq9o https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.87wf2ofkm5t7 https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.rz9ubk51l5ra https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.qvhd1gjnoemt https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.ze3ir8bbrl6n https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.fmko5wg6y3d7 https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.d8wo96hhiinw https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.dmuqn3g0oli7 https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.dmuqn3g0oli7 https://docs.google.com/document/d/1t5b-Ot1xkIMfcjHzpNegJOBbuffr32U9cSzaVHd_kHo/edit#heading=h.ouz4n1hlwisz

Section A - Solicitation/Contract Form

A.1 TYPE OF CONTRACT Award of this solicitation will result in a single award Indefinite Delivery Indefinite Quantity (IDIQ) contract. The total maximum not to exceed (NTE) contract value will be $125,000,000. The maximum ordering limit will be $25,000,000 per year. The total maximum NTE period of performance will be for one (1) base year, and four (4) one (1) year Option Years.

See sections G.7; I.2; I.3 and I.4 for further ordering instructions.

In addition to extension of performance that may be affected through exercise of the first through fourth option periods, the contract may be further extended for up to six (6) additional months pursuant to the FAR Clause, 52.217-8 Option to Extend Services.

A.2 SERVICE REQUIREMENTS The outcomes to be achieved are fulfillment of Administrative and Technical Support for the broad and diverse mission of facilitating operational requirements for the General Services Administration (GSA). The Contractor shall possess the ability to recruit, mobilize, retain, and replace (if necessary) technically qualified personnel for all required positions, maintain acceptable performance, and provide management and oversight of personnel throughout the performance. Positions for support services include but may not be limited to the following positions: Access Control Specialist, Administrative Assistant I, II and III;

Building Automation Specialist; Building Management Coordinator; Business Data Analyst; CAD Operator I and II; CAD Drafter Operator Landscape Architect; CAD Drafter Operator Interior Designer; Computer Data Analyst I and II; Computer Maintenance Management Specialist;

Contract Specialist I, II, III and IV; Customer Service Representative; Drafter CAD Operator III – CIFM Program Manager; Data Analyst I and II; Energy Manager; Environmental Engineer;

Environmental Specialist II; Environmental Technician III; Financial Analyst I; Fire Protection Engineer; General Clerk II, and III; Graphics Artist I; Human Resources Specialist II; Human Resources Specialist IV; Lead Business Data Analyst; Lead Project Manager, Leasing Management Specialist; Library Information Administrator; Move Project Coordinator; National CMMS Operations Manager; Physical Access Control Administrator; Procurement Technician/General Clerk IV; Procurement Technician III and IV; Program Manager I, II and III Project Manager I, II, III and IV; Project Manager/Estimator; Quality Assurance Specialist I and II; Realty Specialist; Realty Support Technician; Resource Efficiency Manager; Secretary I, II and III; Senior Contract Specialist, Technical Program Manager, Workplace Services Coordinator, Workplace Services Project Lead.

The outcomes for this acquisition are consistent with the FAR 37.101 definition of service contracts.

A.3 COMPETITION ENVIRONMENT In accordance with FAR, Subpart 19.14, Service- Disabled Veteran-Owned Small Business Procurement Program, it has been determined that this procurement will be competitively solicited under the Service-Disabled Veteran-Owned Small Business set-aside, with the assigned NAICS code of 541990, All Other Professional, Scientific and Technical Services, with a size standard of $16.5 million.

A.4 STANDARD EXECUTION The General Services Administration, Region 8 is procuring and administering contractual matters related to the basic contract. Task orders may be placed by varying GSA regions’ acquisition offices depending upon place of performance.

A.4a NAICS CODE The NAICS code assigned to this procurement is 541990, All Other Professional, Scientific and Technical Services, with a size standard of $16.5 million.

A.5 NON-PERSONAL SERVICES This contract is a “non-personal services contract” as defined in FAR 37.101. It does not create employment rights with the U.S. Government whether actual, inherent, or implied. The Contractor further agrees that he/she shall not bring any cause of action in any forum claiming that he/she has become an employee of the U.S. Government.

Contractor employees performing services under this order will be controlled, directed and supervised at all times by management personnel of the contractor. The contractor’s management shall ensure that employees properly comply with the performance standards outlined in the Quality Assurance Surveillance Plan (QASP). Contractor will perform independent of and without the supervision of any Government official. Actions of contractor employees may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the U.S.

Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee or otherwise violating the prohibitions set forth in Subparts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work.

A.6 GOVERNMENT-CONTRACTOR Contractor employees performing services under this contract and all task orders will be controlled, directed, and supervised at all times by management personnel of the contractor. Contractor management will ensure that employees properly comply with the performance work standards outlined in the Performance Work Statement. Contractor employees will perform their duties independent of, and without the supervision of, any Government official. The tasks, duties, and responsibilities set forth in the task order may not be interpreted or implemented in any manner that results in any contractor employee creating or modifying Federal policy, obligating the appropriated funds of the United States Government, overseeing the work of Federal employees, providing direct personal services to any Federal employee, or otherwise violating the prohibitions set forth in Parts 7.5 and 37.1 of the Federal Acquisition Regulation (FAR). The Government will control access to the facility and will perform the inspection and acceptance of the completed work. The Government and the Contractor understand and agree that the services to be delivered under this contract by the Contractor to the Government are non-personal services and the parties recognize and agree that no employer employee will exist under the contract between the Government and the contractor and/or between the Government and the contractor’s employees.

A.7 CONTRACTOR OBLIGATIONS It is in the best interest of the Government to afford the parties a full and complete understanding of their respective obligations. It is understood and agreed that the Contractor and/or the Contractor’s employees shall:

Perform the services specified herein as independent Contractors, not as employees of the government.

Manage and administer the work required and bear sole responsibility for complying with any and all technical, schedule, or financial requirements or constraints attendant to the performance of this contract.

Be free from supervision or control by any government employee with respect to the manner or method of performance of the services specified; but Comply with such general direction of the Contracting Officer, or the duly authorized representative of the Contracting Officer as is necessary to ensure accomplishment of the contract objectives, pursuant to the government’s right and obligation to inspect, accept, or reject the work.

It is understood and agreed that the Contractor and/or the Contractor’s employees or subcontractor shall not:

Be placed in a position where they are appointed or employed by Federal personnel, or are under the supervision, direction, or evaluation of Federal personnel.

Be placed in a staff or policy making position.

Be placed in a position of command, supervision, administration, or control over Federal personnel, or personnel of other contractors, or become a part of the Government organization.

A.8 EMPLOYEE RELATIONSHIPS The services to be performed under this contract do not require the contractor or its employees to exercise personal judgment and discretion on behalf of the Government, but rather the contractor’s employees will act and exercise personal judgment and discretion on behalf of the contractor.

This is not to be construed or interpreted to establish any degree of Government control which is inconsistent with a non-personal services contract.

Section B - Supplies or Services and Prices

ITEM NO SERVICES

MAX

QUANTITY UNIT

UNIT

PRICE

MAX

AMOUNT

Contractor Personnel Services $25,000,000 Each $1.00 $25,000,000

QUANTITY UNIT

UNIT

PRICE

MAX

AMOUNT

0002 EXERCISED

OPTION 1

QUANTITY UNIT

UNIT

PRICE

MAX

AMOUNT

0003 EXERCISED

OPTION 2

QUANTITY UNIT

UNIT

PRICE

MAX

AMOUNT

0004 EXERCISED

OPTION 3

QUANTITY UNIT

UNIT

PRICE

MAX

AMOUNT

0004 EXERCISED

OPTION 4

B.1 CLINS This subsection applies to Contract Line Items (CLINS) as follows:

The Contractor shall provide the labor, supervision, and transportation necessary to provide administrative services as described herein. Work under this contract is expected to commence on or about 09/01/2022.

Offerors shall enter fully burdened hourly labor rates for the CLINS identified on Section J, Attachment J-02, Indefinite Delivery/Indefinite Quantity (IDIQ).

The schedule of Indefinite Delivery/Indefinite Quantity (IDIQ) work, and any accompanying exhibits, will be used as the basis for deductions, in accordance with FAR Clause 52.246-4, Inspection of Services- Fixed-Price (Aug. 1996), in Section E.

B.2 IDIQ CONTRACT LINE ITEMS The Government will determine the quantities to be ordered for the individual line items shown in Section J, Attachment J-02, IDIQ provided that the total contract ceiling price is not exceeded.

In addition, the Government may negotiate modifications to include CLINS for additional positions and locations within the geographic areas outlined in section A.2 SERVICE

REQUIREMENTS.

B.3 CONTRACTOR MARK-UPS The negotiated contractor mark-ups (fringe, health and welfare, vacation, holidays, overhead, G&A, profit, etc) shown in Section J, Attachment J-02, IDIQ, are incorporated into the contract. Any additional positions that are added to this contract as CLINS will utilize these mark-ups.

B.4 FULLY LOADED PRICING The total extended CLIN pricing shall be fully loaded. No other allocations, fees, overheads, G&A, and profits will be applied when a task order is ordered or an option is exercised.

B.5 MAX AND MIN GUARANTEE The maximum or Not to Exceed (NTE) value of this contract is $125,000,000 for the base period and four one-year option periods. The maximum value shall not be exceeded except as may be provided for by formal modification to the contract.

Concurrently with the award of the basic contract, the Government intends to issue a task order to obligate the contract minimum guarantee for:

SEED PROJECT- Region 8 Task Order. Minimum guarantees do not apply to the option periods.

B.6 LABOR STANDARDS The work shown in Section J, Attachment J-05-01 through J-05-63, Position Descriptions shall be performed in accordance with the Performance Work Statement (PWS) and are subject to labor standards prescribed by the Department of Labor (DOL) Service Contract Labor Standards, formerly known as the Service Contract Action (SCA), Wage Determination located in Section J, Attachment J-05, SCA Wage Determination.

More information on the DOL and SCA wage determinations can be found at the DOL's Wage Determinations Online website: https://sam.gov/content/wage-determinations http://www.wdol.gov/Index.aspx.

https://sam.gov/content/wage-determinations

In accordance with subparagraph (b) of the Fair Labor Standards and Service Contract Labor Standards —Price Adjustment Clause, 52.222-43, offerors shall not include escalation of wage and fringe benefit rates for Service Contract Labor Standards covered employees in the option periods of performance. Wage and fringe benefit rates used for the base performance period will be used in pricing labor costs for all periods of performance in the option years. In accordance with the referenced clause, the contractor may be entitled to an adjustment in contract price only when a new Service Contract Labor Standards wage determination is modified into the contract and it affects wages and fringe benefits of covered employees.

With the award of each option period, a new SCA Wage Determination will be incorporated into the contract at the Task Order level. The Contractor will have 30 days to request compensation for any wage adjustment increase.

Section C - Descriptions and Specifications

The descriptions and specifications described in Section J. (J-01) Attachment PWS shall be followed to the maximum extent practicable.

GENERAL CONTRACT REQUIREMENTS The outcomes to be achieved are fulfillment of Administrative and Technical Support for the broad and diverse mission of facilitating operational requirements for the General Services Administration. The Contractor shall possess the ability to recruit, mobilize, retain, and replace (if necessary) technically qualified personnel for all required positions, maintain acceptable performance, and provide management and oversight of personnel throughout the performance.

The contractor shall support the policies, procedures, regulations and interests of the General Services Administration.

The contract includes known position requirements and planned modifications for additional positions throughout the duration of contract period of performance. A planned modification for any position may be exercised at the Government’s discretion within the ordering period of the contract and within the maximum contract value.

The Contractor shall be directly responsible for ensuring the accuracy, timeliness and completion of all tasks under this effort. The Contractor shall be responsible for providing technically qualified personnel to perform the work specified in this contract.

The Contractor shall provide oversight and administration of all Contractor staff, including addressing all Human Resource needs, planning and coordinating leave, and conducting employee reviews and appraisals.

The work history of each Contract employee must contain experience directly related to the task and function he/she is intended to perform under this contract. The Government reserves the right, during the life of this contract, to request the work history of a Contract employee for the purpose of verifying compliance with the requirements of the Contract.

*Additional positions may be added to the contract at the discretion of the General Services Administration

Section D - Packaging and Marking

D1. Payment of postage and fees All postage and fees related to submitting information including, but not limited to, forms and reports to the CO or the COR, shall be paid by the contractor.

D2. Marking All information submitted to the CO or COR, shall clearly indicate the task order number of the task order for which the information is being submitted

Section E - Inspection and Acceptance

INSPECTION AND ACCEPTANCE TERMS

CLAUSES INCORPORATED BY REFERENCE

52.246-4 Inspection Of Services--Fixed Price Aug 1996

E.1 ACCEPTANCE The performance and quality of work delivered by the Contractor, including services rendered and any documentation or written material compiled, shall be subject to inspection, review, and acceptance by the Government.

(a) If Government inspection reports indicate performance deficiencies, the CO or COR may require the Contractor to explain, in writing, why performance was unacceptable, how performance will be returned to acceptable levels, and how recurrence of the problem(s) will be prevented in the future. The CO and/or COR will evaluate the Contractor's explanation.

(b) At the sole election of the Government, and upon notification of the Contractor, the Contractor may be required to re-perform or perform any or all defective work disclosed by Government inspection, including incomplete performance. Where the Government so elects, the Contractor shall be notified promptly after inspection that specified defective services must be re-performed or performed late, and completed within a reasonable time, as specified by the Government. In such cases, the Government shall re-inspect the work designated for re-performance or late performance, and the Contractor may be liable for any damages sustained by the Government including, for example, the costs associated with reinspection. All re-performance by the Contractor will not be a reimbursable cost.

(c) Re-performance, and the acceptance of re-performance (or late performance), will be determined by the CO or COR on an individual service work item basis.

(d) The Government reserves the right to have any or all of the existing deficiencies corrected by other means. The Contractor will have the full amount of the cost for having these deficiencies corrected deducted from the monthly payment.

(e) Payment may be withheld for failure to comply with any terms and conditions of the contract.

E.2 INSPECTION AND ACCEPTANCE Inspection and acceptance of the services to be furnished hereunder shall be made at destination by the Contracting Officer, or any duly designated representative.

E.3 SUSPENSION OF WORK

In the event services are not provided or required by the Government because the building(s) is closed due to safety and health concerns, inclement weather, under construction, unanticipated holidays declared by the President, failure of the Congress to appropriate funds, etc., reductions will be computed as follows:

A. The reduction rate in dollars per day will be equal to the per month contract price for the building(s), divided by the number of working days per month.

B. The reduction rate (in dollars per day) is then multiplied by the number of days services were not provided or required. In the event services are provided for potions of days, appropriate adjustments will be made by the contracting officer to assure the Contractor is compensated for services provided.

E.4 FAR 52.246-4 INSPECTION OF SERVICES - FIXED PRICE (AUG 1996)

The schedule of Indefinite Delivery/Indefinite Quantity (IDIQ) work, and any accompanying exhibits, will be used as the basis for deductions, in accordance with FAR Clause 52.246-4, Inspection of Services- Fixed-Price (Aug. 1996), in Section E

E.5 FAILURE TO PERFORM

(a) If any of the services do not conform to contract requirements, the Government may require the Contractor to perform the services again in conformity with contract requirements, at no increase in contract amount. If the work remains deficient, the COR may have the work accomplished by other means and deduct the cost thereof from the monthly payment. When the defects in services cannot be corrected by reperformance, the Government may--

(1) Require the Contractor to take necessary action to ensure that future performance conforms to contract requirements; and

(2) Reduce the contract price to reflect the reduced value of the services performed.

(b) If the Contractor fails to promptly perform the services in conformity with the contract requirements or to take the necessary action to ensure future performance in conformity with contract requirements, the Government may--

(1) By contract or otherwise, perform the services and charge to the Contractor any cost incurred by the Government that is directly related to the performance of such service; or

(2) Terminate the contract for cause.

E.6 QUALITY CONTROL PLAN (QCP)

A COMPLETE QUALITY CONTROL PLAN (QCP) SHALL BE ACCEPTED AND APPROVED

BY THE CONTRACTING OFFICER (CO) PRIOR TO AWARD OF A CONTRACT.

The Contractor shall prepare and implement a written quality control plan as described below.

The Contractor must maintain continuity of administrative services, without interruption, throughout the entire term of the contract. To maintain these critical services, the Contractor shall describe specific, detailed plans how this service continuity will be maintained. Plans (deliverables) are described as follows:

This paragraph establishes the minimum requirements for a quality control system to be provided and maintained by the Contractor. The Contractor shall ensure that the required services specified in this contract, meet the quality standards outlined in the contract. All work performed under this contract shall be of the highest quality, consistent with best industry practices, to assure timely provision of services, optimum tenant agency satisfaction, and adequate protection of Government assets. The results of all quality control inspections conducted by the Contractor shall be documented on inspection reports (warranted as presented) and provided to the COR as required or on the last workday of the month. The Contractor must revise the plan at no additional cost to the Government during the life of the contract as necessary to ensure that contract objectives are met. All revisions must be accepted by the COR. The Quality Control Plan shall include, but not be limited to:

(a) Inspection Methods and Frequencies: An inspection system, which shall include all requirements listed in the Performance Work Statement and inspection procedures such as some or all of the following methods: type of inspection, frequency of inspection, acceptance/rejection criteria, and disposition of rejected services, corrective action, error rate, and procedure for recording results of inspections. Specify when inspections will occur and titles of individuals performing inspections. The QCP must identify how the Contractor will correct noted deficiencies immediately. Any changes to the inspection systems during the life of the contract must be accepted by the COR. The administrative methods the Contractor will use for identifying, correcting, and preventing defects in the quality of service performed before such level of performance becomes unacceptable to the COR.

(b) Roles and Responsibilities of Key Personnel: A roster by name and job title must be provided. Roles and responsibilities of key personnel must be clearly identified as well as addressing responsibilities for oversight of the QCP and functions associated with such oversight as well as authority in dealing with Government contracts must be identified.

(c) Records and Files: A description and/or samples of the forms, records, reports, and files the Contractor intends to utilize and keep on-site, which will indicate both the inspections conducted by the Contractor and necessary corrective action taken (as appropriate). Copies of all QCP related inspection reports and other documents shall be made available to the COR when requested. All such documents shall be maintained at the service location for the life of the contract, unless this requirement is waived in writing by the COR.

(d) Employee Training: The Contractor must identify how quality training of his employees at the facilities specified in this contract will take place. The Contractor must specify when and where training will take place, as well as the proposed content of training classes.

(e) Progress Report: The Contractor must submit quarterly to the COR a self-evaluation report detailing the quality of service provided during the prior quarter. The report is due within five (5) business days of the end of the quarter. This report shall include as a minimum the result of the quality control inspections, an explanation of efforts taken in the prior quarter to improve service and efforts planned for the present quarter to improve quality.

Section F - Deliveries or Performance

CLAUSES INCORPORATED BY REFERENCE

52.242-15 Stop-Work Order Aug 1989

52.242-17 Government Delay Of Work Apr 1984

52.204-14 Service Contracting Reporting Requirements Oct 2016

F.1 LOCATION

The Primary Geographic Area includes the following states: Iowa, Missouri, Kansas, Nebraska, Arkansas, Louisiana, Oklahoma, Texas, New Mexico, Montana, Wyoming, Colorado, Utah, North Dakota, and South Dakota.

The secondary geographic area encompasses the following states:

Washington, Oregon, Idaho, California, Nevada, Arizona, Minnesota, Wisconsin, Illinois, Kentucky, Tennessee, Mississippi, Alabama, Georgia, Florida, South Carolina, North Carolina, Virginia, West Virginia, Indiana, Ohio, Michigan, Pennsylvania, Maryland, Delaware, New Jersey, New York, Connecticut, Massachusetts, Vermont, Rhode Island, New Hampshire, Maine, and the District of Columbia, F.2 PERFORMANCE

Final acceptance of work shall be issued as stated in Section E, Paragraph E.1, Acceptance.

Payment shall be made in accordance with FAR Clause 52.232-32, Performance-Based Payments (Apr 2012), for each task order.

F.3 FEDERAL HOLIDAYS

The following Government holidays are observed by Government personnel: New Year’s Day, Martin Luther King’s Birthday, President’s Day, Memorial Day, Independence Day, Juneteenth, Labor Day, Columbus Day, Veteran’s Day, Thanksgiving Day, Christmas Day, and any other day designated by Federal Statute, Executive Order, and/or Presidential Proclamation.

Government personnel also take other kinds of administrative leave such as acts of God (i.e., hurricanes, snowstorms, tornadoes, etc.), Presidential funerals, or any other unexpected Government closures. Unless otherwise coordinated with the Government, Contract employees will not work on Government holidays or administrative leave days, and these hours should not be charged as direct productive labor hours. The contractor hereby agrees to observe those holidays as indicated on the applicable wage determination in accordance with the Service Contract Act.

F.4 WORK CONTROL

The Contractor shall develop and implement the necessary work control procedures to control all work requirements including any specific requirements specified in Section C, Performance Work Statement. Control procedures shall accurately reflect the current status of known work requirements and ensure their timely completion. Work requirements shall be classified by the nature of the work requirement, scope and source. Task verification documents and task orders shall be part of the work control procedures.

F.5 PRE-PERFORMANCE CONFERENCE

Within 30 days of contract award, prior to commencement of the work, the contractor will meet in conference with representatives of the contracting officer, at a time to be determined by the Contracting Officer, to discuss and develop mutual understanding relative to scheduling and administering work.

F.6 CONTRACT TERM

The anticipated task order start date is 01 September 2022. The base period of performance is for one year, with four one-year option periods. The option periods may be exercised in accordance with FAR 52.217-9, Option to Extend the Term of the Contract. If the Government requires a shorter term or exercises an option for a period shorter than one year, the proposed unit prices will be used as the basis for establishing the reduced term. The entire duration of the task order if all options are exercised is five years.

F.7 DELIVERABLES

The Contractor shall be responsible for timely submission of the deliverables identified in the table below:

Deliverable Title Date of Submission Distribution Copies

Employee List Upon Request

Contracting Officer / Contract Specialist / Contracting Officer's Representative 1

Candidate Resume

5 business days after award and as required/requested

Contracting Officer / Contract Specialist / Contracting Officer's Representative 1

Employee Work Schedule

15 days after task order award and as updated or requested by the Contracting Officer

Contracting Officer / Contract Specialist / Contracting Officer's Representative 1

Invoicing

(a) Task order invoices shall include the PDN as annotated in Block 4 of the GSA Form 300 award document.

(b) The Contractor shall register with the Greater Southwest Finance Center and submit all original invoices electronically to http://www.finance.gsa.gov as referenced in Block 18a, Payment Will be Made By, of the award document.

(c) The Contractor shall also submit a copy of the invoice to the issuing address shown in

Contracting Officer / Contract Specialist / Contracting Officer's Representative 1

Block 9, Issued By, to the attention of [Name of Contract Specialist].

(d) The Contractor shall receive payments through electronic funds transfer and the contractor may review its record of payments electronically through the above referenced web site in paragraph 2(b).

**In addition to the deliverables above, deliverables specific to a position/requirement will be identified at the task order level.

Section G - Contract Administration Data

G.1 POINTS OF CONTACT

Contracting Officer: Contract Specialist:

Sarah Callies Miriam Babcock General Services Administration General Services Administration Acquisition Division (8PQ) Acquisition Division (8PQB) PO Box 25546 PO Box 25546 Denver, CO 80225 Denver, CO 80225 303-880-5133 303-236-2089 sarah.callies@gsa.gov miriam.babcock@gsa.gov

Contract Specialist: Contracting Officer Representative Pamela Weichel Lisa Wild General Services Administration General Services Administration Acquisition Division (8PQB) Senior Project Manager (8PSC) 2601 2nd Ave. N. PO Box 25546 Billings, MT 59101 Denver, CO 80225 303-475-9616 303-358-6711 pamela.weichel@gsa.gov lisa.wild@gsa.gov

Task Order Contracting Officer Representative To Be Determined upon award of specific Task Order

Task Order Contracting Officer To Be Determined upon award of specific Task Order

Task Order Contract Specialist To Be Determined upon award of specific Task Order

G.2 CONTRACTING REPRESENTATIVE

A Contracting Officer’s Representative (COR) will be appointed to assist the Contracting Officer in administration of this base contract and subsequent task orders. The COR will provide general instructions on limitations and deadlines and is responsible for administration of the task order in compliance with the contract to include inspection and acceptance of deliverables.

G.3 PRODUCTIVE LABOR HOURS The Contractor shall charge the Government only for “direct productive labor hours”. “Direct productive labor hours” are defined as those hours expended by Contractor personnel in performing work under this effort. This does not include sick leave, vacation, Government or Contractor holidays, jury duty, military leave, or any other kind of administrative leave such as acts of God (i.e. hurricanes, snow storms, tornadoes, etc.), Presidential funerals or any other unexpected government closures. Unless otherwise coordinated with the Government, contract employees will not work on Federal holidays and these hours should not be charged as direct productive labor hours.

G.4 QUALITY ASSURANCE SURVEILLANCE PLAN

Purpose:

To ensure that the Government has an effective and systematic method of surveillance for the services in the PWS. The QASP will be used primarily as a tool to verify that the contractor is performing all services required by the PWS in a timely, accurate and complete fashion. The Contracting Officer's Representative (COR) will use the surveillance methods outlined below to administer the quality assurance plan.

1. Critical performance processes and requirements. Critical to the performance of the contractor personnel positions identified within each task order is the timely, accurate and thorough completion of all contract/task order requirements.

2. Performance Standards

a. Personnel – The personnel performing services under this task order will meet all requirements throughout the performance period, to include but not limited to; training, license, certification, security, etc. as stated in the task PWS and/or task order.

b. Deliverables – The deliverables required to be submitted will be assessed against the specifications for the schedule of deliverables detailed in the contract/task order(s).

c. Cost - The Contracting Officer Representative (COR) will review and recommend payment of monthly invoices, throughout the contract and/or task order performance period(s).

d. Past Performance - In addition to any schedule, deliverables, and cost aspects of performance discussed above, pursuant to FAR 42.15, the Government will assess the contractor’s record of conforming to contract requirements and to standards of good workmanship. The contractor’s adherence to contract schedules including the administrative aspects of performance, the contractor’s history of reasonable, cooperative behavior and commitment to customer satisfaction, and the contractor’s business-like concern for the interest of the customer.

3. Surveillance methods: The primary methods of surveillance used to monitor performance of this contract will include, but not limited to; random or planned sampling, periodic inspection, and validated customer complaints. The Quality Control Plan (QCP) submitted at the IDIQ level will be used as a reference in maintaining acceptable contract performance at task order level.

4. Performance Measurement: Performance will be measured in accordance with the following Quality Assurance Surveillance Plan: (SEE TABLE BELOW)

Performance Element

Performance Requirement

Surveillance Method Frequency

Acceptable Quality Level

Personnel

Qualified Staff provided within the performance work statement

Validation by the

COR, 100%

review

Prior to award and anytime thereafter where staff are replaced or are added to the task

Meet 100% of the personnel qualifications stated in the Performance Work Statement (PWS) during contract performance to include order. certification and licenses, as required

Contract Deliverables

Contract Deliverables furnished as prescribed in the PWS, CDRLs, and task order.

Validation by the

COR, 100%

review

As required in the PWS and/or task order.

>95% of eeliverables must be submitted timely and without required rework.

Training

Contractor personnel may be required to perform training to other personnel (Government and/or Non- government) during task order performance.

Periodic inspection by the

COR.

As required in the PWS and/or task order.

Meet 100% of the training objectives as required by the PWS and/or task order.

Security Requirements

Employees must be able to meet security requirements to obtain and maintain base security access during performance of the contract. Higher level Security clearances may be required and will be specified in the task order.

Background checks and security assessments conducted by base security prior to start of contract performance.

As required by the contract.

100% compliance of all required security clearances, background checks, regulations and procedures of the General Services Administration

Performance Element

Performance Requirement

Surveillance Method Frequency

Acceptable Quality Level

Invoicing

Monthly invoices per contract procedures are timely and accurate.

100 % Review by the COR and/or the Contracting Officer.

Submitted Monthly 100% accuracy

G.39 - Hiring for vacancies

The contractor's plan for effective hiring shall provide for filling vacancies within three weeks of notification from the Contracting Officer. 100% Inspection Continuous

No more than one (1) documented instance per year of the Program Manager failing to provide a hired individual who meets all position description requirements and is a good fit for GSA.

H.3 Subparagraph 3(a)

Improve Quality

The Program Manager responds within one (1) hour after notification of a problem or request for

The Government will independently verify through Continuous

No more than one (1) documented instance per month of the Program Manager and Efficiency through early problem resolution assistance by the CO, COR or GPOC personal observation or verified reports from the CO, COR or GPOC.

failing to respond either in person or by phone to the appropriate COR or GPOC within one (1) hour after notification of a problem or concern.

H.3 Subparagraph 3(b)

Teamwork and Collaboration

The Contractor Associates consistently cooperate in a spirit of teamwork with fellow GSA Associates and other workers and work diligently to assist in meeting organizational goals and program plans as clarified by the COR and GPOC.

The Government will independently verify through personal observation by the COR, POC, or verified feedback from others. Continuous

No more than two (2) documented instances per year per Contract Associate of a failure to cooperate in the spirit of teamwork or work diligently to assist the Region in meeting organizational goals and program plans as defined by the COR or GPOC.

H.3 Subparagraph 3(c)

Effective Communication

The contractor Associates are effective in oral and written communication skills and actively listen to GSA Associates, other coworkers and customers

The Government will independently verify through personal observation by the COR, POC, or verified feedback from others. Continuous

No more than three (3) instances per year per contract associate of a failure to effectively communicate either orally or in writing

Performance Element

Performance Requirement

Surveillance Method Frequency

Acceptable Quality Level

H.3 Subparagraph 3(d)

Quality/Customer Focus

The Contractor Management and Associates exhibit a business-like concern for customers including the CO, COR and GPOC, the Region's customer agencies and the internal GSA customer. The Contractor's Management periodically solicits customer feedback allowing them to

The Government will independently verify through personal observation by the COR, GPOC, CO, or verified feedback from others. Continuous

The Contractor and all Contract Associates always exhibit business-like concern for customers. No more than (1) one instance per year where Contractor Management did not solicit customer feedback at least quarterly to allow them to adequately assess employee accurately assess employee performance.

performance.

H.3 Subparagraph 3(e)

Flexibility

The Contractor Associates are flexible when priorities change within the work center, and effectively respond to new priorities.

The Government will independently verify through personal observation by the COR, GPOC, CO, or verified feedback from others. Continuous

No more than one (1) documented instance per year per Contract Associate of a failure to exhibit a flexible attitude when priorities are changed.

Performance Element

Performance Requirement

Surveillance Method Frequency

Acceptable Quality Level

E.6 Documentation

The QC documentation system contains all required records and reports and is made available within four hours of request.

100 % Review by the COR and/or the Contracting Officer

Periodic Surveillance

No more than three

(3) records per year which are not made available when requested.

G.24 Alternate Work Site/Mobile Work Location

The Program Manager shall report all instances of work performed at an alternate work site via a report to the COR and GPOC. The report shall detail the name of contractor associate, the date and times they worked at the alternate work site, what work was planned and verification of that work which was performed.

100 % Review by the COR and/or the Contracting Officer

Periodic Surveillance

No instances of the Program Manager failing to provide the report to the COR and

GPOC

The Contractor Performance Assessment Reporting System (CPARS) is a web-based module created to provide a secure, confidential information management tool to facilitate the performance evaluation process. CPARS enables a comprehensive evaluation by capturing comments from the GSA, Public Buildings Service and the Contractor. The Contractor shall provide the point of contact, including name and email address, for the performance evaluation process to the Contracting Officer after notification of award.

The Contractor will receive an email that contains a link that will enable the Contractor to review its evaluation and submit additional information, comments, or a rebutting statement. The Contractor will have 30 calendar days from receipt of the email to submit comments. GSA shall provide for review at a level above the Contracting Officer (i.e.: contracting Director) to consider any disagreement between GSA and the Contractor regarding GSA’s evaluation of the Contractor. Based on the review, the individual at a level above the Contracting Officer will issue the ultimate conclusion on the performance evaluation.

Copies of the evaluation, Contractor responses, and review comments, if any, will be retained as part of the contract file and may be used by Federal Agencies to support future award decisions.

(CPARS) Assessment Ratings: A common five level assessment rating system outlined in FAR

42.1053 is used to evaluate a contractor's performance. Ratings range from Unsatisfactory (lowest) to Exceptional (highest). The following is the breakdown of each category with a definition:

Exceptional - Performance meets contractual requirements and exceeds many to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with few minor problems for which corrective actions taken by the contractor were highly effective.

Very Good -Performance meets contractual requirements and exceeds some to the Government’s benefit. The contractual performance of the element or sub-element being evaluated was accomplished with some minor problems for which corrective actions taken by the contractor were effective.

Satisfactory - Performance meets contractual requirements. The contractual performance of the element or sub-element contains some minor problems for which corrective actions taken by the contractor appear or were satisfactory.

Marginal - Performance does not meet some contractual requirements. The contractual performance of the element or sub-element being evaluated reflects a serious problem for which the contractor has not yet identified corrective actions. The contractor’s proposed actions appear only marginally effective or were not fully implemented.

Unsatisfactory - Performance does not meet most contractual requirements and recovery is not likely in a timely manner. The contractual performance of the element or sub-element contains a serious problem(s) for which the contractor’s corrective actions appear or were ineffective.

Contractor Assessment: The COR makes an annual report on Contractor Performance (CPARS or other annual report). The contractor’s failure to achieve satisfactory performance under the contract/task order may result in the non-exercise of available options.

For each item that does not meet acceptable levels, the Government may issue a Contract Discrepancy Report (CDR). CDRs will be forwarded to the Contracting Officer with a copy sent to the contractor. The contractor must reply in writing within 5 days of receipt identifying how future occurrences of the problem will be prevented. Based upon the contractor’s past performance and plan to solve the problem, the Contracting Officer will determine if any further action will be taken.

In accordance with the inspection of services provisions of the contract, the contractor will be incentivized to provide quality products in a timely manner since the Government can require the Contractor, at no additional cost, to replace or correct work that fails to meet contract requirements.

G.5 PERSONNEL REQUIREMENTS AT THE TASK ORDER LEVEL

Submission: Resumes for each position identified in the performance work statement are to be submitted after award per Section F.7, Deliverables. The resumes shall demonstrate the certificates, licenses, experience and expertise required by the Performance Work Statement (PWS). The position stated per task order personnel shall have the skills, knowledge, and experience normally associated with a position stated per task order, and sufficient skill to accomplish tasks/services included in the PWS, or equivalent as determined acceptable by the Government. Each resume shall be no longer than three (3) pages in length. At a minimum, each resume should provide the following information:

Employee name Years of professional experience Current position/title Educational history and Chronology of professional experience Current level of security clearance

The offeror shall certify by submission of the resume that qualified individual(s) will be provided upon acceptance by the Government.

Substitution: All Contractor requests for approval of substitutions hereunder shall be submitted in writing to the designated point of contact and the Contracting Officer at least two weeks (14 calendar days) in advance of the effective date, whenever possible, and shall provide a detailed explanation of the circumstances necessitating the proposed substitution, a complete resume for the proposed substitute, and any other information requested by the Contracting Officer necessary to approve or disapprove the proposed substitution. An interview may also be requested. The designated point of contact and the Contracting Officer will evaluate such requests and promptly notify the Contractor of approval or disapproval in writing. The Contractor must demonstrate that the qualifications of the proposed replacement personnel are equal and/or comparable, or higher, to those of the personnel being replaced. The Government reserves the right to disapprove the proposed substitutes and negotiate for an acceptable replacement. The Contracting Officer (CO) will decide any disputes regarding the substitution of any personnel. If the vendor is unable to supply GSA a similarly or higher qualified replacement key personnel to execute the scope of work, GSA will terminate the order for cause per FAR8.406-4 “Termination for Cause” procedures.

The Government reserves the right to request the replacement of Contractor personnel if said personnel does not meet the position experience requirements; demonstrates insufficient knowledge or skill to perform tasks; is not providing quality deliverables; or is not performing in a professional manner. No change in fixed unit prices may occur as a result of personnel substitution.

G.6 TECHNICAL DIRECTION

Performance of work under this contract is subject to the written technical direction of the Contracting Officer's Representative (COR), who shall be specifically appointed by the Contracting Officer in writing. "Technical Direction" means a directive to the Contractor that approves approaches, solutions, designs, or refinements; fills in details or otherwise completes the general description of the work or documentation items; shifts emphasis among work areas or tasks; or furnishes similar instructions to the Contractor. Technical direction includes requiring studies and pursuit of certain lines of inquiry regarding matters within the general tasks and requirements in the Performance Work Statement of the task order.

The COR DOES NOT have the authority to, and shall not, issue any instruction purporting to be technical direction which:

Constitutes an assignment of additional work outside the Performance Work Statement;

Constitutes a change as defined in the Changes Clause;

In any manner causes an increase or decrease in the total estimated cost, or the time required for task order performance;

Changes any of the expressed terms, conditions, or specifications of the task order;

Interferes with the Contractor's rights to perform the terms and conditions of the order, or;

Authorizes the Contractor to incur costs in excess of the estimated cost or other limitations on costs or funds set forth in this contract.

All technical direction shall be issued in writing by the COR. When, in the opinion of the contractor, the COR or any other Government official other than the Contracting Officer, requests effort outside the existing scope of the contract (or task order),…