Attachment_18_-_Offeror_Past_Performance_Questionnaire.docx

Montana Full Facilities Maintenance Services Montana Land Ports of Entry & Havre Border Patrol Sector Headquarters

47PJ0018R0028

Attachment 18: Offeror Past Performance Questionnaire References shall complete survey and review Attachment 17: Offeror Experience (to ensure contractor completed information is correct) and submit directly to Shawna Horvath (shawna.horvath@gsa.gov)

Contractor’s Name: ________________________________________________________________________ Reference Name and Title: __________________________________________________________________ Reference Phone Number: __________________________________________________________________ Reference Email Address: __________________________________________________________________ Do you concur with the information provided by the offeror on Attachment 17, Offeror Experience, with regards to this reference? YES _____ NO _____ If no, please explain discrepancy: ________________________________________________________________________________________________________________________________________________________________________________ Performance Information: Choose the number on the scale from 1 to 10 that most accurately describes the Contractor’s performance.

1. QUALITY

How well did Contractor implement effective quality control procedures to meet contract/task order requirements?

Please explain why you gave them that rating:

2. TIMELINESS

How well did Contractor perform timely contract/task order services?

Please specify the type of services performed and explain why you gave the rating:

3. PROBLEM SOLVING

How well was Contractor able to resolve problems effectively?

Please explain why you gave the rating:

4. OVERALL CUSTOMER SATISFACTION

How would you rate Contractor’s overall performance?

Please explain why you gave the rating: