3-Attachment 2 - Scope of Work.pdf

Attachment 2

Dockless Shared Mobility Program

Scope of Work

I. OBJECTIVE

Salt Lake City Corporation (“the City”) is soliciting competitive sealed proposals from qualified companies who demonstrate the ability to safely and responsibly provide dockless shared mobility devices for hire within the municipal jurisdiction of Salt Lake City. Such dockless shared mobility devices (devices) may consist of motor-assisted scooters, electric cargo trikes and seated scooters, and/or other motor assisted electric vehicles that users are not required to return to a docking station at the conclusion of a ride. The goals of the City’s dockless shared mobility program are:

A. Reduce automobile vehicle miles traveled to improve air quality and health:

1. Increase the number of device trips taken, especially in historically underserved parts of the city.

2. Reduce the number of automobile trips, including trips by personally owned vehicles and shared vehicles such as taxis, ride-hailing services, and car-share services, which are worse for air quality.

3. Increase the use of non-automobile travel options and integrate those options with devices to help move people more quickly and easily throughout the city.

4. Decrease vehicle emissions resulting from the city’s transportation system, including emissions from the dockless shared mobility program.

B. Promote safety in alignment with the City’s Vision Zero efforts, responsible riding, and consumer protections:

1. Minimize improper parking and sidewalk riding, particularly in downtown.

2. Increase safe riding behavior, including implementing prohibitions on riding while intoxicated and efforts that encourage helmet use.

3. Increase riders’ awareness and understanding of rules and improve compliance with City regulations and contract terms by both riders and dockless shared mobility companies.

4. Ensure that riders are informed of risks, that rider data is protected, and that riders and members of the public have access to redress through company policies and claims process.

C. Advance transportation justice:

1. Attract new people to active transportation, including Black, Indigenous and People of Color (BIPOC), people living on low incomes, and people with disabilities.

2. Increase device ridership in historically underserved parts of Salt Lake City.

3. Increase partnerships with community-based organizations and affordable-housing providers to educate, train, and increase device use by BIPOC residents, people living on low incomes, and people with disabilities.

II. RESPONSIBILITIES OF CONTRACTOR – OPERATIONAL REQUIREMENTS

The following scope outlines the anticipated subject matter of the scope of work and responsibilities of the contractor for the resulting agreement but may be modified as needed after selection of a contractor and incorporation of the selected proposal.

The responsibilities of Contractor include, but shall not be limited to, the following:

A. Summary.

Contractor shall provide dockless shared mobility services in accordance with the governing municipal and state laws and regulations and pursuant to the terms of this Agreement. Such service shall include, but not be limited to, providing dockless shared mobility devices for hire within the municipal jurisdiction of Salt Lake City.

Such dockless shared mobility devices may consist of motor-assisted scooters, electric cargo trikes and seated scooters, and/or other motor assisted electric vehicles that users are not required to return to a docking station at the conclusion of a ride.

B. Device Safety.

1. All devices must comply with all applicable federal, state, and city safety standards. F

2. All devices shall be equipped with GPS systems.

3. All devices are inspected at least monthly and are maintained in safe, clean, and good operating order, including ensuring that all City and Contractor stickers and labels are in good condition, legible, and replaced as needed.

4. All devices have dual brakes (primary and secondary braking mechanisms) that function properly with tamper-resistance brake cables.

5. All devices have reflectors and lights that meet the following requirements:

a. White lights are affixed to the front and sides of the scooter and are visible from 300 feet away.

b. A white or yellow reflector affixed to the front of the scooter and visible from up to 200 feet away.

c. A red light and reflector are affixed to the back of the vehicle visible from up to 500 feet away when directly in front of the lower beams of the headlights of a motor vehicle.

6. Deployed devices have adequate battery life, as measured by time and distance.

7. If applicable, the seat is properly fitted, functioning as intended, and free of tears or rips.

8. If applicable, basket is attached to the scooter and properly functioning.

9. Bell is attached to the scooter and properly functioning.

10. Speakers and other sound-producing mechanisms are properly functioning.

11. City and contractor stickers and labels are in good condition, legible, and replaced as needed.

12. Electric motor and battery are safe and in good working order.

13. Ability to remotely render inoperable any device that has been reported as being damaged or defective.

14. Equipment has maximum operation speed of 15 MPH.

15. Provide a maintenance, operations, cleaning, disposal, and repair plan for devices.

16. Provide technical descriptions for all devices in use currently. If any devices have been subject to recall, include all recall notices.

17. Contractor shall ensure that all devices in use are consistent with current industry standards and with applicable state and municipal laws.

B. User Education and Safety.

Contractor shall provide the following user education elements:

1. Safety information shall be visibly posted on each device and in the system software.

2. Education about riding and parking rules, including where it is permitted and prohibited, is provided at sign-up and each time the mobile application is opened.

3. Regular education through the software platform and other means about riding and parking rules and responsibilities.

4. Monthly education and awareness events.

5. Multilingual communication in access platforms.

6. Community outreach to inform about options for people living on low incomes and people with disabilities.

7. Strategies to minimize conflicts with pedestrians, seniors/elders, people with disabilities, and other micromobility devices, including conflicts that arise from improperly parked scooters and unsafe sidewalk riding.

8. Strategies to prevent riding with more than one person on a device.

9. Strategies to prevent underage riding.

10. Strategies to make available and promote use of helmets by users.

11. Strategies to eliminate sidewalk riding in the downtown area and promote the use of bicycle lanes and other infrastructure throughout the city.

12. Strategies to prohibit the use of dockless shared mobility devices while intoxicated or under the influence of drugs or alcohol.

C. Contractor Enforcement and Noncompliance.

Contractor shall provide strategies for user noncompliance with laws, policies, and rules governing Dockless Shared Mobility devices such as but not limited to:

1. Ability to utilize geofencing to restrict and reduce speeds in special areas or zones as defined by the City.

2. Strategies, policies, and measures to promote appropriate operation by users, including user fines or suspension or revocation of user accounts for noncompliant use and parking. Provide copies of all policies.

3. Ability to shut down devices in designated areas.

4. How contractor will ensure compliance with all City policies, including timelines to redress non-compliance.

D. Device User Enforcement and Noncompliance.

Contractor shall provide, implement, and pro-actively utilize an enforcement system that penalizes Device users who fail to comply with the laws governing Dockless Shared Mobility Devices.

1. The penalties Contractor shall impose on Device users for instances of noncompliance shall be as follows:

a. First Violation: Contractor will send the Device operator a warning notification identifying the violation that occurred and warning that additional violations of any pertinent law may result in fines or account suspension.

b. Second Violation: Contractor will issue a $10 fine to the Device operator and will also send the Device operator a warning notification identifying the violation that occurred and warning that additional violations of any pertinent law may result in fines or account suspension.

c. Third Violation: Contractor will issue a $25 fine to the Device operator and will also send the Device operator a warning notification identifying the violation that occurred and warning that additional violations of any pertinent law may result in fines or account suspension.

d. Fourth Violation: Contractor will suspend the Device operator’s account and will ban the Device operator’s payment method.

e. Contractor Discretion for Egregious Violations: Contractor shall retain the discretion to impose penalties greater than the penalties described in this section for egregious violations of pertinent laws, regulations, or operating rules.

2. Contractor shall provide City with all pertinent data related to enforcement under this subsection. The pool from which such data is derived must include at least 50% of rides taken on Contractor’s Devices in Salt Lake City during the reporting period. The data provided must allow City to accurately identify the number of fines and suspensions issued by Contractor during the reporting period.

City, with Contractor’s input, will determine how such enforcement data may be presented to stakeholders and members of the public in an accurate and transparent manner.

F. Parking.

Contractor shall provide strategies to ensure the following:

1. Ability to inform users to lawfully park devices in dedicated parking zones.

2. Devices do not pose a hazard, block pedestrian paths of travel, building entrances, driveways, transit stops, traffic lanes, accessible (ADA) curb ramps and parking spaces, and/or bike lanes, or obstruct the use of the public right of way.

3. Devices are not rebalanced or distributed in prohibited areas.

4. Devices are rebalanced within a timely manner, as agreed upon by the City and

Contractor, if they are not parked in accordance with adopted policy.

G. Operational Requirements and Labor Practices.

Contractor shall provide the following operational requirements:

1. Maintain staffing levels to ensure prompt response to problems, maintenance, customer service, and field services requests, including staffed operations located in Salt Lake City. Detail the number of employees working in the Salt Lake City market and describe their employment status, including whether they are W-2, 1099, other, or a combination.

2. Prompt removal of improperly parked, broken, or damaged devices.

3. Devices to display a unique ID number.

4. Devices to display a customer service number and email address for local operations team.

5. Maintain a customer service number to be answered during all operating hours.

6. Maintain an email address that is monitored by local operations team during all operating hours.

7. Maintain a 24/7 contact for emergencies.

8. Provide maximum response time for any incident.

9. Strategies to ensure devices are correctly parked and do not block the right-of-way, potentially including commitments to locking or tethering of devices.

10. Ability of both Users and non-Users of the Dockless Shared Mobility Program to report safety and maintenance issues.

11. Ability of device users and non-users to easily find customer service contact information.

12. Provide strategies to minimize potential negative impacts associated with practices related to collecting, redistributing, maintaining, and recharging devices, including negative impacts to air quality.

13. Maintain a record of maintenance activities, reported collisions, device locations, and parking, which detail the identification number and maintenance performed on all devices for the duration of the Agreement.

14. Contractor shall host a multilingual website and mobile application customer interface, with languages determined by the City, that is available 24 hours a day, seven days a week and provide strategies to implement programs to reduce barriers to device use.

H. Fleet Size, Diversity, and Deployment Zones Management.

The cumulative total fleet size across all operators will start at 3,000, with the possibility of additional increases or decreases based on performance. Each operator will be permitted to deploy up to 33% of its fleet in the Downtown Deployment Area.

There may be additional deployment requirements for different zones throughout the city, and these zones may change over time. The City retains sole discretion to increase or decrease fleet size. City and Contractor shall agree on the following:

1. Fleet size will be maintained, and deployments will be managed to remain within the policies outlined by the City.

2. Service and deployment are offered citywide in ways that advance the goals outlined in Section 1 of this document.

3. Diversity of form factors deployed in the fleet, including the percentages or number of vehicles in each form factor, and how they help meet the goals outlined in Section 1 of this document, including whether certain form factors might be reserved in advance and delivered to certain locations in order to increase access to individuals with a disability.

4. Implement geo-fenced parking and “no and slow-ride” areas.

5. Compliance with minimum/maximum deployments by zone.

6. Provide a deployment plan that maximizes benefits to underserved neighborhoods and provide devices that accommodate a wide variety of people and abilities.

I. Integration with Transit and Broader Transportation System.

City and Contractor shall work together to:

1. Improve integration of shared mobility devices with transit systems in order to increase the number of non-motor vehicle trips, in alignment with the goals outlined in Section 1 of this document.

2. Develop and promote ridership programs for riders living on low incomes, black indigenous people of color riders, and disabled riders.

3. Develop novel and innovative programs to promote dockless shared mobility devices as a viable alternative to private motor vehicle trips.

4. Encourage users to utilize the City’s expanding active transportation network through in-app maps or integration with other mapping services, such as Transit, Google Maps, Apple Maps, etc.

J. Equity.

Contractor shall encourage transportation justice by:

1. Increasing access to a diverse range of riders, especially riders in historically underserved areas of the city, including, riders living on low incomes, BIPOC riders, disabled riders, etc.

2. Maintaining affordability for all riders so that devices can be used as a viable, reliable, convenient, and affordable alternative to private automobiles.

3. Partnering with community organizations and affordable housing providers to increase ridership, ridership safety, and access.

4. Minimizing disruptions and maximizing benefits to neighborhoods and commercial districts.

5. Hiring employees from historically underserved communities, including BIPOC, immigrants, refugees, veterans, people living on low incomes, and people with a disability, paying employees a living wage, providing job and skills training to employees, and offering employees opportunities for career advancement within the firm.

K. Marketing, Outreach, and Community Partnerships.

Contractor shall engage in the following marketing, outreach, and community engagement practices:

1. Partner with communities to provide community benefits.

2. Implement a multilingual communications plan, particularly to reach residents in historically underserved areas of the city.

3. Outline specific strategies to increase ridership among

a. Potential riders who are “Interested but Concerned” as well as others new to active transportation or may feel left out of active transportation.

b. Potential riders who have historically been underserved, including BIPOC residents, people living on low incomes, immigrants, refugees, and people with disabilities.

4. Develop partnerships, including partnerships with community organizations, employers, and affordable housing providers, to increase access and ridership among their communities, employees, and residents in support of the goals outlined in section 1 of this document.

L. Pricing, Payment Options, and Price Accessibility.

Contractor shall provide diverse payment plans and options for users of various needs, including people without access to a smartphone and people living on low incomes in support of the goals outlined in this document:

1. Provide a per-trip price schedule for the Salt Lake City market, including ride start and per-minute or per-distance fees.

2. Provide eligibility criteria and enrollment options for people living on low incomes.

3. Provide pricing and payment options for people who want or need to pay in cash.

4. Provide pricing and payment options for people without a smartphone.

5. Provide other pricing structures and payment options that will make devices more accessible to historically underserved individuals, including people living in historically underserved areas of the city, people living in affordable housing, veterans, people with disabilities, and others.

6. Provide various types of passes, including weekly, monthly, and annual passes, passes offered through employer partnerships, or any other pass programs that increase ridership and promote integration non-auto transportation modes.

III. CONTRACTOR’S PERSONNEL

A. Contractor shall provide sufficient personnel to accomplish the required services. All personnel shall be skilled in the various tasks assigned to them and shall at all times be in safe and suitable clothing that is clean and presentable.

B. Contractor shall provide at least one employee who can clearly speak, read, write, and understand the English language in order that City's representatives may effectively communicate with Contractor.

C. Contractor shall be responsible for proper personal conduct of all of Contractor’s personnel while they are on in the field providing services hereunder. Contractor shall remove any employee whose conduct City believes to be detrimental to the best interest of City.

IV. WARRANTY

A. Contractor warrants that products furnished conform to the requirements specified and are of good merchantable quality and suitable for the purpose intended.

B. Contractor shall warrant all services provided to the extent the resulting work product shall remain functional and in good order for a minimum of one year from the date of acceptance.

V. DELIVERABLES

The data used in compiling, and the results of, any tests, surveys or inspections, as well as all photographs, drawings, renderings, schedules, data processing output, computations, studies, audits, reports, models, and other items of like kind prepared by Contractor, its employees and consultants, shall be the property of City on which City shall own the copyright. Contractor may retain reproducible copies of all of the foregoing documents for information and reference and customary marketing and public relations. The originals of all of the foregoing documents shall be delivered to City upon completion of the work and before final payment is made. This provision may be enforced by an order of specific performance and is independent of any other provision of this Agreement.

VI. DEMOBILIZATION

If Contractor’s services are terminated for any reason, the Contractor shall disable devices within forty-eight (48) hours of notice of termination and remove all devices from the public right of way within five (5) business days.

VII. DISCLOSURE OF CITY RECORDS

Because City shall own the documents generated by Contractor pursuant to this Agreement, Contractor shall not, without written approval by City, disclose publicly said records. Contractor understands that the information obtained in the performance of this Agreement is confidential and may be shared with employees of City or others only on a need-to-know basis.