26RE008_Attachment 1_PWS.pdf

CONTROLLED UNCLASSIFIED INFORMATION (CUI)

SOURCE SELECTION INFORMATION – SEE FAR 2.101 AND 3.104

ff

PERFORMANCE WORK STATEMENT(PWS)

Student Transportation Services (STS)

Vicenza School Complex

Daily Commute & Special Needs (SPED)

Department of Defense Education Activity

4800 Mark Center Drive

Alexandria, VA 22350

PERFORMANCE WORK STATEMENT

STUDENT TRANSPORTATION SERVICES (STS)

VICENZA SCHOOL COMPLEX

1. Introduction

The Department of Defense Education Activity (DoDEA), DoDEA, as one of only two Federally operated school systems, is responsible for planning, directing, coordinating, and managing pre-kindergarten through 12th grade educational programs on behalf of the Department of Defense (DoD). DoDEA is globally positioned, operating 161 accredited schools in 9 districts located in 11 foreign countries, 7 states, Guam, and Puerto Rico.

DoDEA employs about 14,000 employees who serve over 67,000 children of active-duty military and DoD civilian families. DoDEA is committed to ensuring that all school-aged children of military families are provided a world-class education that prepares them for post-secondary education and/or career success and to be leading contributors in their communities as well as in our 21st century globalized society.

DoDEA operates as a field activity of the Office of the Secretary of Defense (Personnel and Readiness). It is headed by a director who oversees all agency functions from DoDEA headquarters in Alexandria, Virginia. DoDEA's schools are divided into 3 geographic areas: Europe, the Pacific, and the Americas.

1.1 General

DoDEA requires student transportation services to the Vicenza Military Community. The Contractor shall provide all personnel including Drivers, Safety Attendants, Safety Aides, supervision, services, supplies, and/or equipment necessary to perform student transportation services. Contracted services shall comply with DoDEA and Host Nation requirements for student transportation.

1.2 Scope of Work

The purpose of this requirement is to provide student transportation services. Safety is of the highest priority and is entrusted to the Contractor under this effort. The Contractor shall perform all services in a safe, prudent, and professional manner. The Contract shall take full responsibility for ensuring prompt and proper delivery of services while always maintaining good order of passengers. The Contractor shall provide bus services to students living in established commute areas and outside of the established walking area. Transportation services for students must be completed in the safest and most efficient manner possible following all DoDEA, Host Nation laws and military installation regulations.

2. Requirement (Objectives).

2.1 Objective 1. Student Transportation Services Program Management and Operations.

2.1.1 Task One: Contract Management

The Contractor shall establish clear organizational lines of authority and responsibility to ensure effective management of the resources assigned to the requirement. The Contractor shall appoint a

Primary and an Alternate Contract Manager (CM) responsible for performing work at each location.

The contractor shall notify the Contracting Officer Representative (COR), in writing, of the appointments within five (5) business days of contract award and/or five (5) business days prior to any replacement personnel assuming these duties. The Primary and/or Alternate Contract Manager shall be responsible for providing oversight over student transportation services at each location, maintaining compliance with contractual terms and conditions, and addressing any issues that arise promptly.

The Contractor shall also submit the following deliverables outlined throughout the PWS and in PWS

Section 6:

2.1.1.1 Personnel List

2.1.1.2 Bus Stop Time Report

https://www.dodea.edu/aboutDoDEA/Thomas_Brady.cfm https://www.dodea.edu/Europe/index.cfm https://www.dodea.edu/Pacific/index.cfm https://www.dodea.edu/Americas/index.cfm

2.1.1.3 Student Ridership Count Report

2.1.1.4 Vehicle List

2.1.1.5 Accident or Incident Reports

2.1.1.6 School Bus Student Misbehavior Reports

2.1.1.7 Invoices

2.1.1.8 Training Memorandums

2.1.1.9 Miscellaneous Reports/Data

2.1.2 The Primary or Alternate Contract Manager shall be located within 50 miles of the installation and must be able to attend face-to-face meetings as required.

2.1.3 The Primary or Alternate Contract Manager must be available to monitor bus loading and unloading zones two (2) days per week minimum to ensure compliance efforts are made with the contract and any potential subcontractors.

2.1.4 The Contract Manager or Alternate(s) shall have full authority to act and make immediate decisions for the

Contractor on all matters relating to the daily operations of this contract. The Primary Contract Manager shall have experience in program management, supervision, and transportation management.

2.1.5 The COR must be able to contact either the Primary or Alternate Contract Manager at any time, 24 hours a day, regarding emergencies, severe weather notification, or other similar urgent non- routine matters. The

Primary or Alternate Contract Manager must respond to any emergency requirements within 30 minutes.

Upon initial call, the Primary or Alternate Contract Manager has 30 minutes to arrive at a designated location by the COR to assist, as necessary. The Contract Manager shall have full authority to make immediate decisions on behalf of the Contractor for all emergency-related situations that occur under this contract.

2.1.2 Task Two: Route Establishment

The Contractor shall collaborate with the Government to develop bus route schedules, routes, bus stops, and safe havens along each route for approval by the COR. Ridership population will be provided to the

Contractor before each task order is issued to assist in developing routes.

2.1.2.1 Route Establishment Standards:

2.1.2.1.1 Route Schedules: General information and requirements for each route schedule are provided on the route sheets. The COR shall provide the Contractor with actual route sheets with bus stops and times when services are ordered, and as necessary.

All routes and bus stops are subject to review and revision based on changes in student enrollment and/or ridership.

2.1.2.1.2 Routes: The elapsed time between the first pick up and school drop off, as well as school pick up to the last drop off, shall not exceed 60 minutes in normal instances.

Any route longer than 60 minutes requires a request to be submitted by the Contractor to the COR and District Transportation Supervisor (DTS) for review and approval.

2.1.2.1.2.1 Regularly Scheduled AM Routes. Vehicles shall arrive at their designated school according to the route sheet.

2.1.2.1.2.2 Regularly Scheduled PM Routes. Vehicles shall arrive at their designated schools no earlier than thirty (30) minutes and no later than fifteen (15) minutes before the dismissal bell time.

2.1.2.1.3 Bus Stops: The Contractor shall ensure transportation does not depart from bus stops or school loading zones prior to the designated time on the route sheet, except for safety or security reasons, and/or as approved by the COR.

2.1.2.1.4 Safe Havens: Identify all suitable Safe Havens along each route.

2.1.2.1.4.1 Safe Haven is defined as a place that will generally afford at least fifteen minutes of cover or concealment until first responders arrive. The concept is to seek cover or concealment by taking shelter in a public place among other people who are present and may deter the threat of attack or to stay safe until it is safe to resume bus movement.

2.1.2.1.4.2 Safe Haven locations should afford a safe bus parking area in case the students remain on the bus at the safe haven location.

2.1.2.2 Bell Times:

2.1.2.2.1 Bell Times: The COR will provide the Contractor with the current bell times, and changes, as necessary.

2.1.2.2.2 Extended School Year: Vehicles shall be provided for twenty (20) days during the summer as requested by COR. Dates to be determined each school year by mid-May.

2.1.2.2.3 The Government reserves the right to revise the listed Bell Times to allow for staggered school start/dismissal times.

2.1.2.2.4 Early Release Day is normally on Wednesdays. All schools are released one (1) hour early on this day.

2.1.2.2.5 Half Days (11:00 AM Release Days). The COR will provide the Contractor with the current School Year Calendar, indicating days when students will be released at 11:00

AM.

2.1.2.2.6 Projected Bell Times:

Single Bell Times Morning Afternoon

Vicenza Elementary School 08:05 hrs. 14:30/14:35 hrs.

13:30/13:35 hrs. - Wednesdays

Vicenza Middle/High School 08:00 hrs. 14:40 hrs.

13:40 hrs. - Wednesdays

2.1.3 Task Three: Short Term & Long-Term Schedule Adjustments

The Contractor shall accommodate any short-term and long-term adjustments in scheduling to include, but not limited to, late morning runs for delayed openings or early releases.

2.1.3.1 Short - Term Adjustments Standards:

2.1.3.1.1 Unscheduled School Day Schedule Changes:

The Contractor shall have vehicles at the school(s) or inspection point and ready for services within two (2) hours of notification by the COR. The COR shall confirm the location to the Contractor.

2.1.3.1.2 Unscheduled School Day Cancellation:

2.1.3.1.2.1 Cancellation within six (6) hours of the start of the first run. The

Government will notify the Contract Manager if there is an unexpected school cancellation within six (6) hours of the start of the first run of the canceled school day.

2.1.3.1.2.2 Cancellation at least six (6) hours, but not more than 24 hours before the first run is cancelled. If the Government notifies the Contractor at least six (6) hours, but not more than 24 hours before the first run of the canceled day, then the Contractor will receive 50% consideration for the routes not required.

2.1.3.1.2.3 If the Government does not notify the Contractor at least six (6) hours before the first run of the canceled school day, then the Contractor receives full consideration for the run(s).

2.1.3.2 Long Term Adjustment Standards:

The Contractor shall implement long-term route schedule adjustments within two (2) business days of receipt of a route change request from the COR.

2.1.4. Task Four: Communication Capabilities

2.1.4.1 Communication Standards

The Contractor shall meet the following communications standards:

2.1.4.1.1 The Contractor shall equip personnel on bus runs with reliable, mobile, two-way, intelligible voice communications between the Contractor’s local site-level supervisor and other

Contractor and designated DoDEA officials as deemed required.

2.1.4.1.2 The equipment should be self-contained, portable, self-powered, and requiring no external connection to vehicles so that it can be used by bus personnel and applicable on any route or run.

2.1.4.1.3 The Contractor shall be fully responsible for implementing, operating, maintaining, testing, and sustaining communications capabilities, including provision of all equipment and service carriers.

2.1.4.1.4 When communication devices are furnished by the Government, the Contractor shall be fully responsible for implementing, operating, maintaining, testing, and sustaining these communication devices and capabilities.

2.1.4.2 Secured Communication Devices

2.1.4.2.1 Purpose: The purpose of the secured communication devices is to enhance DoDEA school bus security by providing real-time tracking of each school bus and thus rapid and accurate reaction by local law enforcement authorities as well as provide timely emergency warning to several busses via the Drivers/ Safety Attendants. The Safety Attendant on each bus shall be equipped with a smart phone and uses a secure app to monitor each bus from the Garrison's Installation

Operation Center. The phones shall be linked to the Local Police, and shall be conducted in coordination with Local Police, IMCOM Directorate Europe, and the Commanding General, United States Army& Africa Command (USARAF).

2.1.4.2.2 Coordination: USAG-Italy and DoDEA Europe-South District shall coordinate with SETAF

Carabinieri to insure local Italian Law Enforcement agencies are provided validated/accurate smart phone numbers in use by the Contractor. DoDEA, USAG Italy and Italian Law

Enforcement Agency shall use this information solely to respond to an emergency or other event requiring any Safety Attendant to request assistance.

2.1.4.2.3 Purchase: The Contractor shall procure, secure, and maintain smart phones to be used on all

DoDEA-sponsored activities involving contracted bus services transporting school age children.

The Contractor shall install, and update applications as directed by the COR. The smart phones will be used solely for school bus security directly supporting this contract.

2.1.4.2.4 Assignment of Devices: The Contractor shall assign each individual bus route, in use for the duration of the school year, a dedicated smart phone (cell) number. The Contractor shall provide the COR with a complete list of bus routes and their corresponding phone numbers no later than

10 calendar days prior to the start of the school year and shall update this list as required throughout the school year to ensure accuracy and availability.

2.1.4.2.5 Information/Operation Security: The Contractor shall safeguard all Personally Identifiable

Information (PII), defined as any data that could potentially identify a specific individual.

2.1.4.2.6 Training & Briefings: Contractor personnel shall attend the Government coordinated annual

OPSEC training and threat briefings within ten days of the beginning of each school semester and/or as directed by the USAG Italy Garrison Commander.

2.1.4.2.7 Quality Control: The Contractor shall provide the Contractor’s Quality Control Plan no later than 15 days prior to the start of the school year for acceptance.

2.2 Objective 2. Daily Commute (DC) Student Transportation

Transport students and other authorized individuals to and from their designated schools and assigned bus stops before the start of and at the completion of the students’ school day.

2.2.1 Task One: DC Student Transportation Services

Passengers are to be picked up and dropped off at their designated locations at the times specified on route schedules. The Safety Attendant and Driver shall receive the student at the pick-up point and assist the student while boarding. Drivers shall perform all stops/runs on the route schedule unless directed otherwise by the COR.

2.2.1.1 DC Student Transportation Standard:

2.2.1.1.1 The Contractor shall maintain two-way communications with all personnel during transportation of students on this contract.

2.2.1.1.2 In the event of a delay of 15 minutes or longer in completing a run, the Contractor shall promptly notify the COR of the vehicle's status. The Contractor shall then take appropriate corrective action to resolve the issue, if feasible, within sixty (60) minutes of notification at no additional cost to the Government. Any unforeseeable circumstances as a result of force majeure may be excusable at the discretion of the

Contracting Officer (KO).

2.2.1.1.3 Drivers shall not arrive at any authorized stop later than the scheduled time or more than

10 minutes before the scheduled time.

2.2.1.1.4 Drivers shall use only the forward curbside door to the passenger compartment for passengers to enter or exit the vehicle except when an emergency exit is necessary.

2.2.1.1.5 Drivers shall not use hazardous actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

2.2.1.1.6 The Contractor shall not move passengers from one vehicle to another during a run, except when authorized by the COR when providing a replacement vehicle or when instructed to do so by the COR.

2.2.1.1.7 Drivers shall not back up a vehicle without an adult Ground Guide during the run when students are on board (except in an emergency) and shall not back up the vehicle without an adult Ground Guide in the school’s loading/unloading zone.

2.2.1.1.8 During a run, when a vehicle becomes disabled or is delayed because of an accident, the

Driver shall contact the Contract Manager who shall obtain permission from the COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the Driver, Safety Attendant or Safety Aide shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

2.2.1.1.9 Drivers, Safety Attendants or Safety Aides shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle. If any passenger remains on a vehicle at the completion of a service, the

Driver shall immediately notify the Contract Manager who will immediately contact the

COR. The passenger(s) shall be safely transported to the location specified by the COR as soon as possible at no additional cost to the government.

2.2.1.1.10 Drivers shall check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the

COR on the next business day.

2.2.1.1.11 Ensure all routes are performed as described in the route sheet.

2.2.1.1.12 Buses shall not depart from any bus stop before the route sheet departure time.

2.2.1.1.13 Buses shall arrive at each school before the school’s start and end times.

2.2.1.1.14 Buses must arrive at the school at a time which allows students at least a minimal time needed to safely transition between bus and first/last school session.

2.2.1.1.15 Ensure student misbehavior is documented using the School Bus Student Misbehavior

Report and turned into the STO or COR as required. Physical altercation or medical issues need to be reported within 30 minutes to the STO or COR.

2.2.1.2 DC Student Transportation Inbound (Home-to-School) Standards:

2.2.1.2.1 The Contractor shall ensure bus transportation arrives at schools according to the route sheets.

2.2.1.2.2 Drivers, Safety Attendants and Safety Aides shall wait with their vehicles and passengers until a member of the school staff is available to take charge of the passengers for elementary school-aged students.

2.2.1.2.3 If a staff member is not present within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later) at the school, the Drivers, Safety Attendant or

Safety Aide shall immediately notify the Contract Manager, who shall contact the COR for instructions.

2.2.1.3 DC Student Transportation Outbound (School-to-Home) Standards:

2.2.1.3.1 Buses shall be in place and ready to load students 15 minutes before scheduled school dismissal. Students shall not be loaded at the school before the scheduled time unless approved by the COR.

2.2.1.3.2 The Driver, Safety Attendant and/or Safety Aide shall release certain younger students identified by the COR (e.g., pre-kindergarten-3rd Grade or students 14 and under without waiver) only when a parent or designated person is present at the designated stop.

2.2.1.3.2.1 If the parent or designated person is not present at the designated stop within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later), the Driver shall immediately notify the Contract Manager who shall then contact the COR for instructions. The Driver shall then take the passenger(s) to the location specified by the COR.

2.2.2 Task Two: Daily Commute Safety Attendants

The Contractor shall provide Safety Attendants and Safety Aides for runs as ordered by the COR to assist students (Pre-kindergarten-3rd Grade) in embarking and disembarking the vehicle and riding safely as needed.

The Safety Attendants and Safety Aides assume the following responsibilities:

2.2.2.1 Have the primary responsibility for the student(s) to whom they are assigned, with secondary responsibility for the remainder of the bus passengers.

2.2.2.2 Assist student passengers in embarking and disembarking safely, and in securely fastening seat belts, Child Safety Restraint System (CSRS), and/or specialized equipment when specified by the COR or required under Host Nation law.

2.2.2.3 Ensure students remain seated with securely fastened seat belts, and CSRS (if applicable).

2.2.2.4 Communicate with passengers to encourage safe student behavior and intervene whenever there is a serious or life-threatening situation.

2.2.2.5 Ride in the passenger compartment with students and communicate in English using positive words in a respectful tone to encourage safe student behavior.

2.2.2.6 Document passenger misconduct and assist Driver in documenting passenger misconduct on a

School Bus Student Misbehavior Report (Technical Exhibit 2) and provide report to the COR as required.

2.2.2.6.1 Morning run student misbehavior reports shall be completed and handed in by 2:00

PM by the end of the same business day.

2.2.2.6.2 Afternoon run student misbehavior reports shall be completed and handed in by

10:00 AM the next business day.

2.2.2.6.3 Physical altercations or medical issues need to be reported within 30 minutes.

2.2.2.7 Assist the Driver in ensuring there are no passengers or student personal articles/items remaining in the vehicle at the end of the run.

2.2.2.7.1 For Inbound runs (home-to-school), release students only to the school staff at the loading zone.

2.2.2.7.2 For Outbound runs (school-to-home), ensure students disembark the vehicle at their proper stops.

2.2.2.7.3 During the Outbound runs, do not release pre-kindergarden-3rd grade, or students 14 and under without waiver from the vehicle without the parent or designated caregiver present to take charge of the child.

2.2.2.7.4 In the event the parent or designated person is not at the stop within 5 minutes of the vehicle’s arrival or scheduled arrival, whichever is later, the Driver, Safety Attendant or Safety Aide will notify the contract manager who shall notify the COR for instructions. The Driver will wait for a response from the Contract Manager before continuing the bus route.

2.2.2.8 Use English with positive words and a respectful tone when speaking to students.

2.2.2.9 In the event of an accident or incident, assess each passenger for injuries and provide first aid and/or Cardiopulmonary Resuscitation (CPR) to passengers as required until either emergency rescue personnel arrive on the scene; and take control of the situation until the vehicle reaches a medical facility.

2.2.2.9.1 Correct observed unsafe actions by students, especially to prevent an accident or injury, and to assist the Driver, if requested, to restore good order and discipline when unruly student behavior interferes with the Driver's ability to operate the bus safely. In such cases, the Safety Attendant/Safety Aide may assist the Driver in preparing the School Bus Student Misbehavior Report, but the Driver shall remain responsible for reporting the incident.

2.2.2.9.2 Participate in school bus safety training and evacuation drills held twice during each school year upon request by the local STO.

2.2.2.9.3 Conduct en-route surveillance detection and report any suspicious activity through the program manager to COR.

2.2.2.9.4 Will observe, assist with, and/or report:

2.2.2.9.4.1 Unusual and suspicious activities to include:

a) Surveillance of the school bus and passengers.

b) Unauthorized person(s) attempting to gain access to the school bus.

2.2.2.9.4.2 Emergencies involving:

a) Assault, hostile behavior, or other disturbance on the school bus causing injury to the passenger(s) (to include unruly student behavior interfering with school bus operations).

b) Vehicle accidents causing injuries requiring immediate help from first responders (police, medical, etc.).

c) Fire onboard the school bus.

d) Students or authorized passengers in distress due to health or medical emergencies.

2.2.2.9.4.3 Security concerns, such as:

a) Hijacking of the school bus or hostage-taking of passenger(s).

b) Unauthorized persons that boarded the school bus and refused to leave.

c) Gunfire directed towards or in the immediate vicinity of the school bus.

2.2.2.9.4.4 Civil disturbances to include:

a) Throwing rocks, bottles, or other objects toward the school bus or passengers at school bus stops.

b) Person(s) or other vehicle(s) impeding or disrupting school bus operations; or attempting to force the school bus from the road.

2.2.2.9.4.5 React to emergencies, security concerns, and unusual or suspicious activities and:

a) Attempt to control the situation, directing students or authorized passengers to different seats on the school bus.

b) Direct unauthorized passengers to leave the school bus.

c) Direct the bus Driver to safe havens or other locations that can provide refuge for students.

d) Provide first aid or CPR if necessary.

e) Contact law enforcement, fire, or medical services, as necessary.

f) Correct on-the-spot unsafe actions by students to prevent accidents or injuries and inform the Driver of the facts and circumstances.

2.3 Objective 3. Special Needs Transportation (SPED) Transportation Transport students and other authorized individuals to and from their designated schools and assigned bus stops before the start of, and at the completion of, the students’ school day during the regular school year

(SY) and the extended school year (ESY) in a safe and efficient manner.

SPED transportation will mandate the use of a Safety Aide.

SPED transportation requires unique skill sets and resources to transport students with special needs safely to and from designated locations.

The Contractor may utilize double runs as the schedule permits to minimize costs to the Government.

2.3.1 Task One: SPED Student Transportation Services:

Passengers are to be picked up and dropped off at their designated locations at the times specified on route sheets. The Safety Aide shall receive the student at the pick-up point and assist student in securing any safety equipment.

Drivers shall perform all stops/runs on the route sheet unless directed otherwise by the COR.

2.3.1.1 SPED Student Transportation Standards:

2.3.1.1.1 The Contractor shall maintain two-way communications with all bus personnel during transportation of students on this contract.

2.3.1.1.2 Anytime a delay of 15 minutes or longer in completing a run is expected or occurs the

Contractor shall immediately notify the COR of the vehicle status, whenever such a delay occurs the Contractor shall correct the problem within sixty (60) minutes of notification at no additional cost to the Government.

2.3.1.1.3 Vehicles shall not arrive at any authorized stop later than the scheduled time or more than 10 minutes before the scheduled time.

2.3.1.1.4 Drivers shall use only the curbside door to the passenger compartment for passengers to enter or exit the vehicle except when an emergency exit is necessary. For larger vehicles, the forward curbside door shall be used.

2.3.1.1.5 Drivers shall not use hazardous actions, such as violent braking or acceleration, to gain the attention of, or control over, the passengers.

2.3.1.1.6 The Contractor shall not move passengers from one vehicle to another during a run, except when instructed to do so by the COR (e.g., providing a replacement vehicle).

2.3.1.1.7 Drivers shall not back up a vehicle without an adult Ground Guide during the run when students are on board (except in an emergency) and shall not back up the vehicle without an adult Ground Guide in the school’s loading/unloading zone.

2.3.1.1.8 During a run, when a vehicle becomes disabled or is delayed because of a traffic accident, the Driver or Safety Aide shall contact the Contract Manager who shall obtain permission from the COR prior to releasing students to parents or designated authorized individuals that walk or drive to the vehicle’s location. If such release is approved, the

Driver or Safety Aide shall verify a parent’s or authorized person’s identification card prior to releasing a student to a parent or a designated individual.

2.3.1.1.9 Drivers or Safety Aides shall thoroughly inspect the passenger compartment immediately after the last stop of each run to ensure no passengers remain in the vehicle.

2.3.1.1.9.1 If any passenger remains in a vehicle at the completion of a service, the

Driver or Safety Aide shall immediately notify the Contract Manager who will immediately contact the COR. The passenger(s) shall be safely transported to the location specified by the COR as soon as possible at no additional cost to the government.

2.3.1.1.10 Drivers or Safety Aides shall check for lost and found articles. Any articles left behind by passengers shall be tagged to identify the vehicle route, run and date found and be delivered to the COR by the next business day.

2.3.1.1.11 Ensure all routes are performed as described in the route sheet.

2.3.1.1.12 Buses shall not depart from any bus stop before the route sheet departure time.

2.3.1.1.13 Buses shall arrive at each school before the school’s start and end times.

2.3.1.1.14 Buses must arrive at the school at a time which allows students at least a minimal time needed to safely transition between bus and first/last school session.

2.3.1.1.15 Ensure student misbehavior is documented using the School Bus Student

Misbehavior Report and turned into the STO or COR as required. Physical altercation or medical issues need to be reported within 30 minutes to the STO or COR.

2.3.1.2 SPED Student Transportation Inbound (Home-to-School) Standards:

2.3.1.2.1 The Contractor shall ensure bus transportation arrives at schools according to the route sheets.

2.3.1.2.2 At the school(s), Drivers and Safety Aides shall wait with their vehicles and passengers until a member of the school staff is available to take charge of the passengers

2.3.1.2.3 If a staff member is not present within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later) at the school, the Driver or Safety Aide shall immediately notify the Contract Manager, who shall contact the COR for instructions.

2.3.1.3 SPED Student Transportation Outbound (School-to-Home) Standards:

2.3.1.3.1 Buses shall be in place and ready to load students 15 minutes before scheduled school dismissal. Students shall not be loaded at the school before the scheduled time unless approved by the COR.

2.3.1.3.2 The Driver and/or Safety Aide shall release certain younger students identified by the

COR (e.g., PSCD-3rd grade, SPED, or students 14 and under without waiver) only when a parent or designated person is present at the designated stop.

2.3.1.3.2.1 If this person is not present at the designated stop within five (5) minutes of the vehicle's arrival time (or scheduled arrival time, whichever is later), the Driver or

Safety Aide shall immediately notify the Contract Manager who shall then contact the

COR for instructions. The Driver shall then take the passenger(s) to the location specified by the COR.

2.3.2 Task Two: SPED Safety Aides

The Contractor shall provide transportation and Safety Aide whenever required by a student’s IEP or

DoDEA Accommodation Plan. The Safety Aide shall:

2.3.2.1 Have the primary responsibility for the student to whom they are assigned, with secondary responsibility for the remainder of the bus passengers.

2.3.2.2 Use English with positive words and a respectful tone when speaking to students.

2.3.2.3 Be positioned on the bus in a location that allows them to have effective oversight of the student. This location may vary from trip to trip depending on the time of day and passenger needs.

2.3.2.4 Document passenger misconduct and assist Driver in documenting passenger misconduct on a

School Bus Student Misbehavior Report (Technical Exhibit 2) and provide report to the COR.

2.3.2.4.1 Morning run student misbehavior reports shall be completed and handed in by 2:00

PM by the end of the same business day.

2.3.2.4.2 Afternoon run student misbehavior reports shall be completed and handed in by

10:00 AM the next business day.

2.3.2.4.3 Physical altercations or medical issues need to be reported to the COR within 30 minutes.

2.3.2.5 Be CPR/AED and First Aid Certified for the age group of the students they are transporting.

2.3.2.6 Assist passengers requiring assistance in embarking and disembarking vehicles.

2.3.2.6.1 Adhere to the procedures for passenger boarding, use of safety belts, special passenger seating and equipment, and reporting of unsafe vehicle operation.

2.3.2.6.1.1 Install and/or secure the Contractor provided Child Safety Restraint

System (CSRS) and wheelchairs in accordance with the manufacturer’s stipulated procedures on vehicles transporting Pre-K and/or students requiring special transportation. (Note: CSRS includes car/booster seats and harnesses)

2.3.2.6.1.2 DoDEA requires seat belts on all Special Needs buses but not on the non-SPED daily commute buses, unless required by Host Nation law.

2.3.2.7 Ensure passengers are picked up and discharged at their designated stop locations.

2.3.2.7.1 In NO EVENT shall a passenger be allowed to exit a vehicle except at their authorized bus stop unless otherwise authorized in writing by the COR or KO.

2.3.2.8 When curb-to-curb service is authorized, release these passengers only when a parent or designated person is present at the designated stop.

2.3.2.8.1 In the event the parent or designated person is not present within five (5) minutes of the vehicle's arrival (or scheduled arrival, whichever is later) at the designated stop, the Driver shall immediately notify the Contract Manager. The Contract Manager shall then contact the COR for instructions. The Driver shall take the passenger(s) to the location specified by the COR.

2.4 Objective 4: Transportation Safety and Security Procedures The Contractor shall ensure the safety and well-being of all students during transportation as safety is the highest priority.

2.4.1 Task One: Student Passenger Safety

2.4.1.1 Passenger Identification

Safety Attendants shall verify that only authorized persons are boarding the buses by checking student bus passes or the COR-provided passenger lists.

If a student does not present his/her pass and is not on the passenger list, Safety Attendants shall complete a School Bus Student Misbehavior Report (Technical Exhibit 2), and submit it to the

COR. A student misbehavior report shall be completed and handed in by 2:00 PM the end of the same business day and an afternoon run by 10:00 AM the next business day.

2.4.1.1.1 Passenger Identification Standard:

2.4.1.1.1.1 If the student has a DoDEA issued bus pass for another route, they may ride the bus even if their name is not listed on the passenger list. The Safety Attendant shall notify the Contract Manager who will notify the COR.

2.4.2.1.1.2 If the student does not have a DoDEA issued bus pass and is not on the passenger list, then the Safety Attendant shall notify the Contract Manger who will notify the COR for instructions.

2.4.2.1.1.3 Drivers or Safety Attendants shall refuse entry onto the bus of any adult who is not a DoDEA official, a military/ Host Nation police officer, /Safety Attendant, and/or

Safety Aide, or who has not been specifically authorized by the KO or COR.

2.4.2.1.1.4 When the KO or COR authorizes an adult to ride on a bus route, the COR will issue the adult a bus pass and will provide the adult’s identity to the Contract

Manager two (2) hours prior to the start of the run.

a) Drivers or Safety Attendants shall confirm the adult’s authorization to ride on the bus route by checking the adult’s DoDEA issued bus pass.

No other identification document shall be accepted.

b) If an adult tries to board a bus without a DoDEA issued bus pass or an expired pass, then the Driver or Safety Attendant shall notify the

Contract Manager. If the adult refuses to disembark the bus, or otherwise becomes threatening, then the Driver or Safety

Attendant/Safety Aide shall immediately call Host Nation police for assistance. In no case shall the Driver continue the route with the unauthorized adult on board.

2.4.1.2 Student Passenger Management

2.4.1.2.1 The Contractor shall implement procedures to visually identify elementary school bus riders to ensure student passengers board their assigned school bus.

2.4.1.2.2 The Contractor shall pick up and discharge student passengers only at their designated school bus stop at the times specified on the bus route schedule. If no Safety Attendant or Safety Aide is assigned, the school bus Driver shall verify that student passengers boarding the school are authorized and assigned to the school bus route.

2.4.1.2.3 The Contractor shall release PSCD, Pre-Kindergarten, Sure Start, Kindergarten and

Special Needs students only to school staff officials, or the parents or designated care giver. In the event the parent or designated care giver is not present at the school bus stop, the school bus Driver or Safety Attendant/Safety Aide shall immediately notify the

Contract Manager who shall contact the COR for instructions.

2.4.1.2.4 School-related items (e.g., sports equipment, musical instruments, science projects) that need to be transported on the bus and are considered to be a safety or security hazard by the Driver or Safety Attendant/Safety Aide, must be stowed in the seat behind the Driver or any other area that the Driver or Safety Attendant/Safety Aide deems appropriate.

2.4.2 Task Two: Vehicle Security Procedures

2.4.2.1 Vehicle Security Inspections.

The Contractor shall have a procedure to conduct and document daily vehicle security inspections prior to performing services under this contract. The Contractor shall utilize the School

Transportation Security Checklist (Technical Exhibit 1). The Contractor shall, at a minimum, ensure compliance with all applicable Host Nation and DoDEA regulations. The Contractor shall maintain records of daily vehicle security inspections during the life of the contract and provide them to the COR upon request.

2.4.2.1.1 The daily security inspection conducted by the Driver and/or Safety Attendant shall include a search for suspicious objects (e.g., improvised explosive devices) and indicators of tampering with the vehicle (e.g., anything out of the ordinary that could cause harm to student passengers or damage the vehicle). If something unusual or suspicious is found, the Driver shall not touch anything but evacuate the area around the vehicle and shall immediately notify the Contract Manager of the findings. The Contract Manager shall determine if the Host Nation Police should be notified and/or if a replacement vehicle should be dispatched, then immediately notify the COR.

2.4.2.1.2 In the event a Safety Attendant is assigned to the bus route, the Driver and the

Safety Attendant shall conduct the security inspection.

2.4.2.1.3 When the route sheet has identified an off-post location for inspecting the bus, the

Contractor shall ensure the bus is at the inspection location at the time prescribed on the route sheet to allow the Safety Attendant and/or Driver to inspect the bus.

2.4.2.1.4 If alerted to a security concern/incident by the Safety Attendant, the Driver shall notify the Contract Manger, who will contact the COR and adhere to their directions.

2.4.2.2 Posting and Display of Route Number Signs on Daily Commute Runs When in Use on a

DoDEA Run:

2.4.2.2.1 Drivers shall post/display route number signs in the vehicle's windows for daily commute runs only after the pre-run security inspection of the vehicle at the inspection point has been completed.

2.4.2.2.2 When no Safety Attendant is assigned to a daily commute run, the driver shall post the route number sign in the vehicle's windows only after completing the driver conducted pre-run safety and security inspection(s) of the vehicle

2.4.2.2.3 Security of Route Signs and School Transportation Documents. When not in use on a DoDEA run:

2.4.3.2.3.1 The Driver shall remove the route signs and school transportation documents (e.g., route sheet, route numbers, student passengers list, safety/security inspection checklist, etc.) and store them in a secure location.

2.4.3.2.3.2 If the vehicle is parked in a secured parking area (e.g., Contractor’s fence-enclosed motor park, garage, secured U.S. military installation, etc.), the

Contractor shall ensure the protection of school transportation documents.

2.4.3.3 Visibility.

The Driver shall always ensure adequate visibility as required by the Formal Visibility Test

(Technical Exhibit 3). Visibility testing will be completed yearly by the Contractor to ensure all personnel are in compliance with standards.

2.4.3 Task Three: Annual and Refresher Safety and Security Training

2.4.3.1 Annual Safety and Security Training:

All contract personnel will attend the annual Safety and Security training and refresher Safety and Security training each year. Annual training sessions will normally take place from June through August; however, training shall be completed prior to the beginning of each contract school year. Refresher training will typically be held in January.

2.4.3.1.1 Annual Security Training: Contractor Contract Manager, Alternate Manager, Trainer(s), dispatchers, Drivers, replacement Drivers, Safety Attendants, and SPED

Transportation Safety Aides must attend the annual three-to-four-hour (3) to four (4) hours government-contracted security training course covering the Security/Force

Protection Module and successfully complete an end-of-course examination. This annual security training shall be provided before the start of each school year. The purpose of the annual security training is to provide bus Drivers, bus Safety

Attendants, and SPED Transportation Safety Aides with knowledge and awareness of the basic antiterrorism and crime practices and techniques tailored to student transportation, prior to the beginning of the school year.

For new dispatchers, Drivers, replacement Drivers, Safety Attendants, and SPED

Transportation Safety Aides that are employed after the conduct of the Government-sponsored contractor’s Security Training, the bus Contractor shall provide interim security/force protection training presented in the security contractor’s training session until the newly hired personnel can attend the annual security training session before the beginning of the next school year.

2.4.4.1.1.1. Annual Security training sessions will cover at a minimum:

a) Introduction to Terrorism (security training curriculum)

b) Overview of Crimes against Children (security training curriculum)

c) Vehicle inspections (security training curriculum)

d) Surveillance Detection and Attack Recognition (security Training curriculum)

e) Incident Reporting (security Training curriculum)

f) Protection of Information (security Training curriculum)

g) Security Emergency Response (security Training curriculum)

• Standard Response Protocol

• Host nation first responder’s function

• Actions on bus during emergencies

• Safe Havens use and locations

2.4.3.1.2 Annual Safety Training: The Contractor shall create and provide three (3) to four

(4) hours of Safety training to their Dispatchers, Drivers, replacement Drivers, Safety

Attendants, and Safety Aides, covering the topics listed below:

2.4.4.1.3.1 Annual Safety training sessions will cover at a minimum:

a) Standards of conduct

b) Vehicle safety pre-run inspections

c) Accident and incident procedures and reporting

d) Safety procedures

e) Student management

f) Use of child safety seats

g) Handling students with disabilities

h) Loading zone and bus stops safety procedures, familiarization, and operations

i) Emergency evacuations and reporting procedures

2.4.3.1.3 The Primary and Alternate Contract Manager shall attend the DoDEA annual

Security Training Sessions. The Contractor may substitute the Contractor’s training manager for the Alternate Contract Manager.

2.4.3.1.4 The Contractor is responsible for creating the Safety training materials, covered under PWS 2.4.4.1.3.1. The Contractor shall coordinate the training material and presentation with the COR for approval. The Contractor shall provide the draft training material for approval to the COR no later than five (5) days after the effective date of the contract award or five (5) days after the beginning of each option period if changes to the already-approved training material have been made, as applicable.

2.4.3.2 Internal Refresher Safety and Security Training: The bus Contractor shall conduct a one (1) hour refresher training session for all personnel providing services for this contract. The refresher training will briefly cover the same topics as the annual Safety and Security training session(s) and will be conducted during the month of January to refresh contract employees on safety and security procedures.

2.4.3.3 Training Memorandum: The Contractor shall prepare a memorandum that identifies the date, time, location, names of instructor(s) and trainee(s), and a brief statement, summary, or synopsis of the topics and content of material presented (e.g., instruction syllabus) to document the Safety and Security Training Sessions. The Contractor shall provide a copy of the memorandum to the COR within five (5) business days of completion of training or before services begin; whichever date occurs first.

2.4.4 Task Four: Accident and Incident Emergency Procedures

2.4.4.1 Accidents or Incidents. If an accident or incident occurs, the Driver, Safety Attendant, or Safety

Aide, shall check each passenger for injuries, and shall provide first aid and/or CPR and immediately call for Emergency services (Police, Medical or Fire).

2.4.4.2 Accident. An accident is an event in which a Contractor’s vehicle with students on board is involved in an event that results in property damage, however slight, or causes injury, however slight, to student(s) and/or another person(s). Examples of accidents include but are not limited to:

2.4.4.2.1 Collision with another vehicle.

2.4.4.2.2 Hitting a pedestrian, cyclist, or large animal.

2.4.4.2.3 Leaving the roadway and striking any object, and/or overturning.

2.4.4.2.4 Evasive driving or emergency actions that injure any passenger on board.

2.4.4.2.5 Equipment malfunction or mechanical breakdown that results in injuries to those on board.

2.4.4.3 Incident. Any event that occurs on/around the school loading/unloading zone or during school transportation services that has an adverse effect on either the performance of this contract or passengers, such as:

2.4.4.3.1 Any event causing the Driver to take evasive action (e.g., swerving, slamming on the brakes, etc.) which could cause injury to a passenger or to a pedestrian, or which could cause damage to a vehicle or other property.

2.4.4.3.2 Security Incidents/Surveillance Detection (e.g., student transportation vehicle is being followed by suspicious vehicles; strangers approaching students at bus stops or on/around school grounds; strangers questioning the Driver, Safety Attendant, Safety

Aide or students about routes, schedules, or passengers; bomb threats; etc.).

2.4.4.3.3 Passenger misbehavior with severe impact (e.g., weapons/prohibited items, assault or battery, vandalism of the vehicle, etc.).

2.4.4.3.4 An individual health-related emergency requiring professional medical attention (e.g., epileptic seizure, etc.).

2.4.4.3.5 Hijacking of the student transportation vehicle or hostage-taking of a student passenger(s).

2.4.4.3.6 Gunfire directed at the school vehicle, or in its immediate vicinity.

2.4.4.3.7 Rocks, bottles, or other objects being thrown at the school vehicle.

2.4.4.3.8 Person or persons, or other vehicle(s) surrounding the student transportation vehicle or impeding its movement.

2.4.4.3.9 Attempts to force the school vehicle from the road or street.

2.4.4.3.10 An unauthorized person(s) boarding the student transportation vehicle and refusing to leave.

2.4.4.3.11 Assault by a person(s) causing grievous harm or injury to student transportation vehicle passenger(s).

2.4.4.3.12 Major vehicle accidents that seriously injure a student passenger(s) requiring immediate help from first responders (police, medical, etc.)

2.4.4.3.13 Fire aboard the school vehicle that causes evacuation of a student passenger(s).

2.4.5 Task Five: Accident or Incident Reporting.

The Contractor shall comply with the following procedures in the event of an accident or incident, providing the COR, District Force Protection Officer, District Safety Officer, and installation security representative with initial telephonic/email reports immediately or as soon as practical and updates as information is available, at least every 30 minutes.

Submit a written Accident or Incident Report within one (1) hour. The Government may also require updated reports as needed. The written report shall include at a minimum:

2.4.5.1 The contract number and the date and time of the accident or incident.

2.4.5.2 The location of the accident or incident.

2.4.5.3 The route number and name of the Driver involved in the accident or incident.

2.4.5.4 Training records for the involved Driver and aide/attendant for the last 12 months.

2.4.5.5 Driver’s license type, date issued and expiration date for Driver.

2.4.5.6 Vehicle maintenance records.

2.4.5.7 The make, model, manufacture year, and size of the Contractor’s vehicle(s) involved in the accident.

2.4.5.8 The names of personnel and passengers involved in the accident or incident, plus the names of all students on board the vehicle when the accident/incident occurred.

2.4.5.9 The names of all personnel and passengers injured and type of injury, if known, involved in the accident or incident.

2.4.5.10 A chronological narrative of the events leading up to the accident or incident.

2.4.5.11 Whether police were on the scene. If the police were on the scene, any citations or findings made by the police concerning the accident, and any police report numbers.

2.4.5.12 Any recommendations or comments by the Contractor concerning the accident or incident.

2.4.6 Task Six: Accident or Incident Response.

The bus Driver or Safety Attendant and/or Safety Aide may need to provide the following response depending on the situation that includes but is not limited to the following:

2.4.6.1 Attempting to control the situation,…