2024-2025_Monthly_Tablet_Usage.pdf

This document is a monthly tablet usage report for the Dane County Jail in Wisconsin, detailing system performance metrics across various inmate communication and service products. The report presents comparative usage data for 2024 and 2025, measuring monthly activity in minutes across multiple service categories including tablet sessions, education programs, law library access, phone dialing services, promotional content, video visitation, and grievance/request systems. The data encompasses 22 distinct product lines, with the grand total showing 22,941,879 minutes of tablet usage in 2025 compared to 21,164,837 minutes in 2024, representing approximately an 8.4% increase in overall system utilization year-over-year.

The most heavily utilized services are tablet sessions (21,449,547 minutes in 2025), phone dialer functionality (5,361,646 minutes), standard access products (4,960,889 minutes), and free tier services (5,280,914 minutes), collectively accounting for the majority of system usage. Notable growth areas include education services, which increased from 978,820 to 1,898,123 minutes (94% increase), and tablet video visits, which grew from 1,150,605 to 1,492,332 minutes (29.7% increase). The data supports the Dane County Jail's operational requirements for comprehensive digital resident communication services, which encompasses telephone, tablet, and video visitation system capabilities as described in their service procurement contract opportunity.