20230130 RCC Tour for SFRC Contractors - Roles and Responsibilities of RE and CTR.pdf

RCC Tour for SFRC Contractors/Bidders

Before on console support

Before day of launch the contractor is responsible for Operations, Maintenance and Sustainment of ground supporting equipment. This includes readiness checks to verify equipment is setup correctly, can flow data, and is in launch configuration. Any outages must be reported to RE as pre-count events.

During on console support

RE is part of the team that ensures we launch on time mission assurance (redundancy) and that we launch safely (meeting requirements). When there is an issue or an outage the contractor reports to the

RE. RE is responsible for taking Systems Capability status and interpreting outages and failures into

Operational Capability status to relay information to the User via the ROC or to Range Safety via the

MFCO/RSM. RE relies on accurate and expedient reporting from contractor. Reporting is made easier when site tech or site supervisor understands the operational impact of specific outages, but at a minimum the contractors need to have knowledge of system requirements, troubleshooting, and reporting.

Requirements come from UDS documentation. OR from user is responded to by OD from contractor.

The OD is then used to build out the range configuration.

Troubleshooting is done by Technical Orders (TOs) and experience working on various systems.

Updating TOs and drawings is a contractor responsibility.

Reporting is done via the PICAR method for Problem, Impact, Cause, Action, Recommendation.

Abbreviated reporting takes place within the last 15 minutes before T-0. Govt relies on contractor to make go/no-go statements associated with each anomaly.

In addition to day-of-launch operations there is also Training (which can be used for certification).

During rehearsals, the contractor drops cards based on either recurring issues that need to be practiced and new issues that haven’t occurred yet. Normally the training is split between Trusted Agents and new people getting trained/certified. Trusted Agents help determine which anomalies will be highlighted during a given rehearsal.

After on console support

After launch operations and after training rehearsals, contractors should support after action debriefs/hotwashes. Ctrs gather lessons learned and bring up opportunities for efficiency. Ctrs make changes and modifications for future launch support and future rehearsals/training.

Contractor is responsible for long term tracking of anomalies and resolving root cause.