10 STS Section J attachment J.08 Past Performance Questionnaire 24-06-04.pdf

SECTION J ATTACHMENT J.08 PAST PERFORMANCE QUESTIONNAIRE

FOR

STATIC TRANSFER SWITCH CONTRACT

Introduction

_____________ is proposing on a Federal Aviation Administration (FAA) multi-year Static Transfer Switch (STS) contract. Past performance is of considerable importance to this acquisition.

Please complete this questionnaire on behalf of ___________. Indicate, based on the ratings below, the Offeror’s performance on the identified program. Assessments should reflect only performance for which Offeror is/was responsible. The following is a definition of the rating levels:

Rating Performance Level

4 EXCELLENT: Performance meets contractual requirements and exceeds many requirements to the benefit of the Government/Customer. The contractual performance of the factors being assessed was accomplished with few minor problems for which corrective actions taken by the Offeror were highly effective.

3 GOOD: Performance meets contractual requirements and exceeds some requirements to the benefit of the Government/Customer. The contractual performance of the factors being assessed was accomplished with some minor problems for which corrective actions taken by the Offeror were effective.

2 SATISFACTORY: Performance meets contractual requirements. The contractual performance of the factors contains some minor problems for which corrective actions taken by the Offeror appear or were satisfactory.

1 MARGINAL: Performance does not meet some contractual requirements. The contractual performance of the factors being assessed reflects a serious problem for which the Offeror has not yet identified corrective actions or the Offeror’s proposed actions appear only marginally effective or were not fully implemented.

0 POOR: Performance does not meet most contractual requirements and corrections are not likely in a timely manner. The contractual performance of the element or sub-element contains serious problem(s) for which the Offeror’s corrective actions appear or were ineffective.

Please circle (or underline for e-mailed responses) a “Number” or “Yes” / “No” corresponding to your rating or “N/A” if you are unable to provide a rating for an area.

PLEASE PROVIDE NARRATIVE EXPLANATIONS FOR ANY MARGINAL, POOR OR “YES” RATINGS.

SPACE FOR YOUR NARRATIVE REMARKS IS PROVIDED ON THE LAST PAGE OF THE

QUESTIONNAIRE. IF MORE SPACE IS NEEDED, USE THE BACK OF THE QUESTIONNAIRE.

You are urged to supplement your own knowledge of the Offeror’s performance with judgment of others in your organization. In addition to completing the attached questionnaire for the identified program, we solicit your comments on other similar programs for which your activity has contracts with this offeror.

PROCUREMENT SENSITIVE WHEN COMPLETED

FOR OFFICIAL USE ONLY

PAST PERFORMANCE QUESTIONNAIRE

PART ONE: INSTRUCTIONS

________________(Name) is proposing on a Federal Aviation Administration (FAA) multi-year Static Transfer Switch (STS) contract. Past performance is of considerable importance to this acquisition.

We would greatly appreciate you taking the time to complete this form. Please provide an honest assessment and return to FAA not later than (INSERT DATE) to:

Federal Aviation Administration Attn: Joseph Stewart (AAQ-722) 6500 S. MacArthur Blvd Oklahoma City, OK 73169-6918 Phone: (405) 954-7727 E-mail: Joseph.W.Stewart@faa.gov

If you have any questions, please contact Mr. Joseph Stewart.

PART TWO: GENERAL INFORMATION

A. OFFEROR:

POINT OF CONTACT:

TITLE:

TELEPHONE NO.:

CONTRACT NUMBER:

CONTRACT TYPE:

PERIOD OF PERFORMANCE:

APPROXIMATE DOLLAR VALUE:

CONTRACT DESCRIPTION:

If performance on STS contract involved one or more of the following, please mark all that apply:

Static Transfer Switch multi-year contract _____ STS Logistics support: ______ STS Contract Depot Logistics Support: _____ STS Factory Training: ______ Ancillary Equipment Supply (load banks, batteries, and battery monitor): ______

PART THREE: Questions on Static Transfer Switch (STS) Equipment, Integrated Logistics, Offeror Depot Logistics Support, and Training Contract

The numbers “0” to “4” correspond with the following descriptive values provided on the questionnaire cover page:

0 1 2 3 4 Poor Marginal Satisfactory Good Excellent

A. PROJECT MANAGEMENT

1. How successful was the Offeror in providing fully trained and skilled personnel, in a timely manner, to manage this contract?

0 1 2 3 4 N/A

2. Did the Offeror provide a periodic program management report containing equipment services tracking on delivery orders, and completion dates, and cost data?

3. Did the Offeror use bar code asset tracking reports for equipment shipping to your company’s sites?

4. Did the Offeror have a single Point-of-Contact for all program management elements of your contract?

5. Have any major contract requirements been terminated or rescheduled because of the Offeror’s inability to perform?

If so, please explain?

Yes or No

6. Were any “cure” or “show cause” notices issued?

a. If so, for what?

b. What corrective action did the Offeror take to correct the situation?

Yes or No

7. Was an election made not to exercise an option due to the Offeror’s poor performance?

If so, why?

B. LOGISITCS

1. How effective was the Offeror in providing after sales logistics support?

2. Did the Offeror provide equipment spare parts?

If yes, did the Offeror meet your time constraints

3. Does the Offeror provide 24/7 phone technical support for its STS equipment?

If yes, how would you rate its help-line support?

4. Did the Offeror provide on-site technical support services for the STS equipment?

If yes, how would you rate the Offeror’s field support technician’s on-site repair and maintenance service?

C. CONTRACTOR DEPOT LOGISTICS SUPPORT (CDLS)

D. TRAINING AND TRAINING SUPPORT

1. Did the Offeror provide depot level repair and supply support?

If yes, how effective was the Offeror in providing CDL support?

2. Did the Offeror provide a dedicated warehouse space for your depot spare parts?

If yes, how would you rate the Offeror’s depot level support warehouse service?

1. Did the Offeror provide training for your technicians/operators on the STS equipment purchased?

If yes, how would you rate the training provide?

2. Did the Offeror provide factory operator training?

If yes, how would you rate the training?

3. Did the Offeror provide factory maintenance or field service technician training for your in-house maintenance personnel?

If yes, how would you rate this training?

4. Did the Offeror develop special training courses or training videos for your use?

E. Is there anyone to whom you recommend we send this survey? If so, please provide their name, organization, and telephone number.

NAME:

ORGANIZATION:

TELEPHONE NO.:

F. Would you recommend award of a similar contract to this Offeror? Yes or No

G. Remarks: _______________________________________________________________

PART FOUR: RESPONDENT INFORMATION

The following information will assist in the analysis of the data provided. Information will be kept

CONFIDENTIAL:

NAME OF RESPONDENT:

POSITION TITLE:

ORGANIZATION:

TELEPHONE NO.:

LENGTH OF INVOLVEMENT IN PROGRAM/CONTRACT:

DATE QUESTIONNAIRE COMPLETED:

THANK YOU!