01GO-S3906 SOW Revised.pdf

Nevada State Purchasing Division Department of Administration 515 E Musser St Ste 300 Carson City, NV 89701 purchasing.nv.gov nevadaepro.com

Revised 2024-10 Page 1 of 7

Scope of Work 01GO-S3906 Disaster Response and Recovery Services

Revised 8/7/2026

1. GENERAL

1.1. The State of Nevada Office of Emergency Management (NV OEM), Resilience Portfolio, is seeking proposals from qualified vendors to provide disaster response and recovery services on an as needed pre-positioned contract basis.

These contracts are designed to ensure rapid deployment of critical resources and personnel following a disaster or emergency declaration affecting Nevada's 17 counties and 28 tribal nations.

1.2. NV OEM intends to award multiple contracts under this RFP to ensure diverse capabilities are available for varied emergency scenarios. This multi-vendor approach.

1.2.1. Prevents over-reliance on single contractors during large-scale emergencies

1.2.2. Enables rapid scalability through simultaneous activation of multiple vendors

1.2.3. Provides specialized expertise for specific hazard types and geographic regions

1.2.4. Allows flexible "plug-and-play" activation based on incident requirements

1.3. Offerors may propose on any subset of the capability areas identified in this Scope of Work, from one area up to all, and there is no minimum number required for a response to be considered responsive. Offerors may similarly propose a subset of sub-capabilities within an area. Evaluation and award are conducted by capability area and sub-capability based on what each Offeror actually proposed; an Offeror is evaluated only against other Offerors that proposed the same capability area or sub-capability, not against the full field of respondents.

2. ESTIMATED USAGE.

2.1. The State does not guarantee any minimum volume of service, quantity of work, or dollar value of work.

2.2. Contracts established under this RFP will remain dormant until activated as needed by NV OEM. Activation may occur following:

2.2.1. Presidential disaster declaration

2.2.2. Governor's declaration of emergency

2.2.3. Local emergency declaration with state support request

2.2.4. NV OEM-authorized pre-positioning in anticipation of imminent threat

2.3. Following award, NV OEM will issue task orders or activation notices to define scope, deliverables, and period of performance for a specific incident. Task order pricing is based on the Offeror's awarded rate schedule from this solicitation and is not renegotiated per task order. Task orders are non-competitive assignments from the awarded vendor pool, made at NV OEM's discretion based on capability match, geographic proximity, availability, and cost. Task orders are issued exclusively by NV OEM; counties and tribal nations may request State support consistent with Section 2.2.3, but do not have independent ordering authority. NV OEM is the sole paying entity for all task orders issued under the resulting contract https://purchasing.nv.gov/ https://nevadaepro.com/

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3. EOC AUGMENTATION

3.1. Provide qualified personnel and resources to augment State Emergency Operations Center (SEOC), county EOCs, and tribal emergency operations during activations.

3.1.1. Requirements

A. NIMS/ICS-trained personnel (minimum ICS-300 for supervisory, ICS-200 for support staff) B. WebEOC-trained personnel capable of resource tracking and situational awareness C. ESF-experienced staff for Planning, Operations, Logistics, Finance/Administration sections D. GIS specialists for mapping and spatial analysis E. IT and communications subject matter experts F. Documentation specialists for ICS forms, situation reports, and FEMA reporting G. Tribal liaisons with cultural competency and established tribal government relationships H. Capability to deploy within 12 hours of activation I. Self-sufficient for minimum 72 hours (lodging, meals, transportation) J. Annual participation in state-level exercises and training

4. INDIVIDUAL ASSISTANCE

4.1. Support delivery of individual assistance programs following disaster declarations, including coordination with FEMA, voluntary agencies, and case management services.

4.1.1. REQUIREMENTS:

A. Personnel experienced in FEMA Individual Assistance programs and eligibility B. Disaster Case Management coordination and services C. Multi-Agency Resource Center (MARC) / Disaster Recovery Center (DRC) operations D. Survivor registration and intake processing E. Community outreach in rural and tribal communities F. Coordination with Community Organizations Active in Disaster (COADs) and VOADs G. Multilingual staff (Spanish required, other languages preferred) H. ADA-compliant facilities and services I. Data management and privacy compliance J. Call center operations for disaster hotlines and information dissemination (bilingual staff required) K. 24/7 call center management with trained disaster assistance specialists L. Call tracking, database management, and referral coordination systems M. Long-term recovery coordination

5. PUBLIC ASSISTANCE

5.1. Provide technical assistance and support for FEMA Public Assistance program implementation, including project development, cost estimation, and grant administration

5.1.1. REQUIREMENTS:

A. Personnel with FEMA Public Assistance subject matter expertise B. Experience with both emergency work (Categories A-B) and permanent work (Categories C-G) C. Project formulation and documentation support D. Cost estimating for emergency protective measures and infrastructure repair E. Technical assistance to applicants (counties, tribes, special districts) F. Grant administration and closeout support G. Appeals and disputes assistance H. Environmental and historic preservation compliance knowledge I. Experience working with rural jurisdictions with limited administrative capacity

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5.1.2. Public Assistance support includes both (a) applicant-level technical assistance to counties, tribes, and special districts under Section 5.1.1, and (b) Recipient-level support to NV OEM, including grant management, project review, funding reconciliation, and closeout. These are evaluated and priced as separate sub-capabilities on the Service Identifier Spreadsheet. An Offeror proposing both must submit an organizational conflict of interest mitigation plan describing how it will avoid providing applicant-level assistance and Recipient-level review on the same incident or subrecipient application.

5.1.3. HMGP (Hazard Mitigation Grant Program, Stafford Act Section 404) is not within the scope of this solicitation and is administered under a separate FEMA authority and grant agreement, distinct from Public Assistance (Sections 5.1.1.B– G, including Section 406 mitigation). HMGP experience may be noted by Offerors under Technical Approach (RFP 5.1.6.D) as a differentiator but is not an eligibility requirement for Public Assistance proposals.

6. DAMAGE ASSESSMENT

6.1. Conduct comprehensive damage assessments following disasters to support decision-making for resource allocation, emergency declarations, and assistance program eligibility.

6.1.1. REQUIREMENTS:

A. Certified damage assessment teams (structural engineers, building inspectors, or equivalents) B. Experience with ATC-20, ATC-45 rapid evaluation procedures C. Residential and commercial property assessment capabilities D. Infrastructure damage assessment (roads, bridges, utilities) E. Agricultural and natural resources impact assessment F. Mobile data collection using tablets/smartphones with GPS G. GIS mapping and spatial analysis of damage patterns H. Photography and documentation protocols I. Preliminary Damage Assessment (PDA) report preparation J. Unmanned aerial systems (UAS/drone) for aerial damage assessment and documentation K. Synthetic Aperture Radar (SAR) imagery and analysis capabilities for large-area damage assessment L. Integration with commercial satellite imagery providers (e.g., ICEYE, Planet Labs) for rapid damage detection M. Capability to deploy within 24 hours statewide

7. INTERIM HOUSING

7.1. Provide interim housing solutions for disaster survivors when primary residences are uninhabitable, including manufactured housing, travel trailers, and alternative housing resources.

7.1.1. REQUIREMENTS:

A. Manufactured housing units (various sizes) meeting HUD standards B. Travel trailers and RVs for temporary occupancy C. Site preparation services (pads, utilities connections) D. Transportation and installation capabilities E. Maintenance and repair services during occupancy F. Deactivation and removal services G. Experience navigating local permitting and zoning requirements H. ADA-compliant units available I. Mass lodging coordination for displaced populations utilizing tourist and hospitality facilities J. Hotel and resort coordination for temporary housing, including extended-stay negotiations and rate agreements K. Alternative housing resource coordination including hotels, motels, resorts, apartments, and rental assistance programs L. Capability to deploy in remote and tribal areas

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7.1.2. ADA-compliant unit requirements under Sections 4.1.1.H and 7.1.1.H follow the U.S. Access Board's Emergency

Transportable Housing Units standard (2014 final rule amending the ADA/ABA Accessibility Guidelines): for group housing sites, a minimum of 5% of units must provide mobility features and a minimum of 10% of unit pads must be designed to accommodate accessible units; for units placed on individual survivor property or other scattered sites, accessibility is provided based on an individualized needs assessment. Communication features for survivors who are deaf or hard of hearing are provided per needs assessment at all site types.

8. DEBRIS REMOVAL

8.1. Conduct disaster debris removal operations from public rights-of-way and public property, including vegetative debris, construction and demolition debris, hazardous materials, and vehicle/vessel removal.

8.1.1. REQUIREMENTS:

A. Debris clearance from roadways and emergency access routes B. Right-of-way debris removal (vegetative, C&D, mixed) C. Temporary debris storage and reduction site (TDSRS) operations D. Load ticket and documentation systems for FEMA reimbursement E. Heavy equipment: excavators, loaders, dump trucks, chippers, grinders F. Hazardous material identification and proper disposal G. White goods (appliances) removal and processing H. Vehicle and vessel removal from waterways I. Stump and embedded debris extraction J. Environmental compliance and regulatory permitting K. Final disposal and recycling coordination L. Monitoring and inspection services

8.1.2. Monitoring and Inspection Services (8.1.1.L) and Temporary Debris Storage and Reduction Site (TDSRS) Operations

(8.1.1.C) are separable sub-capabilities within this capability area. An Offeror may propose Monitoring and Inspection Services independently of, and without proposing, any debris removal sub-item, and vice versa. Monitoring-specific pricing (e.g., per load ticket, per monitor-hour, per site) is proposed and evaluated independently of removal unit pricing.

9. CASE MANAGEMENT

9.1. Provide disaster case management services to help survivors navigate recovery resources, develop recovery plans, and achieve pre-disaster functioning.

9.1.1. REQUIREMENTS:

A. Case managers must meet one of the following:

1. Active licensure through the Nevada Board of Examiners for Social Workers (LSW or higher, per NRS 641B)

2. A national case management credential (e.g., Certified Case Manager (CCM) through the Commission for Case

Manager Certification);

3. Or a bachelor's degree in social work, human services, or a related field, plus documented completion of

National VOAD or FEMA Disaster Case Management Program (DCMP) training and a minimum of [6–12] months of disaster case management experience. “Disaster experience” means direct case management service delivery following a declared disaster, not general human-services experience alone. This standard applies to the sustained Disaster Case Management function under this section; shorter-term intake/casework roles (e.g., MARC/DRC intake under Section 10) are not required to meet this standard unless also carrying an active case management caseload

B. Trauma-informed care training C. Individual recovery plan development D. Resource coordination and referrals E. Assistance with FEMA applications and appeals F. Financial capability assessment and assistance

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G. Connection to behavioral health services H. Housing stability planning I. Long-term follow-up and closure procedures J. Data management system compliant with privacy requirements K. Cultural competency for diverse populations including tribal communities L. Mobile case management for rural areas

10. RESOURCE CENTER OPERATIONS

10.1. Establish and operate Multi-Agency Resource Centers (MARCs) or Disaster Recovery Centers (DRCs) where survivors can access information, assistance, and services from multiple agencies and organizations.

10.1.1. REQUIREMENTS:

A. Facility identification, lease negotiation, and setup B. ADA-compliant facility modifications C. Furniture, equipment, and technology infrastructure D. IT systems including computers, printers, internet connectivity E. Signage, wayfinding, and branding materials F. Reception and intake staffing G. Translation services and multilingual materials H. Childcare area setup and supervision I. Security services J. Janitorial and maintenance services K. Coordination with FEMA, SBA, voluntary agencies, and state agencies L. Daily operations management and reporting M. Deactivation and site restoration

11. COMMON REQUIERMENTS FOR ALL CAPABILITIES

11.1. Daily situation reports during active operations

11.2. Financial tracking and cost documentation for FEMA reimbursement

11.3. After-action reports and lessons learned documentation

11.4. Continuation of services beyond contract expiration if needed to complete operations

11.5. The 72-hour self-sufficiency requirement (lodging, meals, transportation) described in Section 3.1.1.I applies to all personnel deployed under any capability area in this contract, not EOC Augmentation alone. In areas with available commercial lodging and services, this means standard self-arranged travel; in frontier and remote areas per Section 14.1.5, personnel must arrive prepared to be logistically independent for the first 72 hours of activation. Offerors should reflect this in their rate structure only for the geographic areas they propose to cover.

11.6. Mobilization timeframes stated in this Scope of Work (e.g., Sections 3.1.1.H, 6.1.1.M) refer to the window within which personnel must be activated, briefed, and en route/deployed — not a guarantee of physical on-site arrival, which reasonably depends on distance to the affected area given Nevada's geography (Section 14.1.1). Offerors propose the mobilization timeframe they can commit to for each capability area and sub-capability on the Service Identifier Spreadsheet.

11.7. Proposed labor rates reflect fully burdened labor costs only (salary, overhead, profit, fringe). Travel, lodging, meals, mileage, and mobilization/demobilization costs are not built into the labor rate; they are reimbursed separately at actual, documented cost, not to exceed applicable GSA per diem rates for the location of deployment. Travel time is billable at the Offeror's proposed labor rate; travel expenses are reimbursed at actual cost only.

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12. PERFORMANCE STANDARDS

12.1. All services conducted in cost-effective manner consistent with federal procurement standards

12.2. Adherence to industry best practices

12.3. Compliance with federal, state, and local regulations

12.4. Operational readiness verification through annual exercises

13. COORDINATION REQUIREMENTS

13.1. Integration with NV OEM, county, and tribal emergency management

13.2. Unifified Command participation as appropriate

13.3. Pre-incident planning and capability assessments

13.4. Participation in state and regional training and exercises

14. NEVADA-SPECIFIC CONSIDERATIONS

14.1. Vendors must demonstrate understanding of and capability to address Nevada’s unique emergency management environment.

14.1.1. Geographic Challenges

A. Service delivery across 110,577 square miles of varied terrain B. Mountain ranges, desert environments, and high-elevation areas C. Extreme distances between population centers (Las Vegas to Reno: 450+ miles) D. Limited infrastructure in frontier areas E. Climate extremes: summer heat exceeding 115°F, winter conditions below 0°F

14.1.2. Jurisdictional Complexity

A. 17 counties with varying governance structures and capacity B. 28 federally recognized tribal nations with sovereign government authority C. Significant federal land management presence (BLM, USFS, NPS, DOD) D. Multiple mutual aid agreements and compact activations E. Rural and frontier communities with volunteer emergency services

14.1.3. Tribal Coordination Requirements

A. Understanding of tribal sovereignty and government-to-government relationships B. Cultural sensitivity and competency working with Native communities C. Experience navigating tribal consultation requirements D. Familiarity with tribal emergency management structures E. Capability to provide services on tribal trust lands F. Established relationships with Nevada tribal nations (preferred)

14.1.4. Hazard-Specific Considerations

A. Wildfire: Extensive wildland-urban interface, multi-week incidents B. Earthquake: Active fault systems, seismic retrofit priorities C. Flood: Flash flooding, dam safety, riverine flooding D. Extreme Heat: Urban heat island effects, at-risk populations E. Winter Storms: Mountain passes, highway closures, prolonged events

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14.1.5. Resource Constraints

A. Limited local contractor availability in rural areas B. Extended supply chains for remote locations C. Minimal hotel/lodging infrastructure in frontier counties D. Water scarcity in desert regions E. Cellular and internet connectivity gaps

15. APPENDIX A: SERVICE IDENTIFIER SPREADSHEET

15.1. Vendors shall complete the Service Identifier Spreadsheet (provided separately as Excel file) to indicate which capabilities they are proposing to provide. The completed spreadsheet must be submitted as part of the proposal package and will be used during evaluation and contract activation. The spreadsheet allows vendors to specify:

A. Specific capability areas (Section 3-11) B. Sub-capabilities within each area C. Geographic service areas (by county or region) D. Mobilization timeframes E. Capacity limitations (if any) F. Unit pricing for each service element

15.2. The corrected Service Identifier Spreadsheet also includes a ninth capability area, Logistics and Operational Support

(base camp setup and operations, staging area management, mobile feeding/kitchen operations, commodity distribution/points of distribution, potable water and ice supply, fuel and generator support, and portable sanitation), for administrative pricing and evaluation purposes. This area is not separately described as a numbered capability area in this Scope of Work; Offerors proposing it should refer to the spreadsheet's line-item descriptions.

1.3. Offerors may propose on any subset of the capability areas identified in this Scope of Work, from one area up to all, and there is no minimum number required for a response to be considered responsive. Offerors may similarly propose a subset of s...

2.3. Following award, NV OEM will issue task orders or activation notices to define scope, deliverables, and period of performance for a specific incident. Task order pricing is based on the Offeror's awarded rate schedule from this solicitation and i...

7.1.2. ADA-compliant unit requirements under Sections 4.1.1.H and 7.1.1.H follow the U.S. Access Board's Emergency Transportable Housing Units standard (2014 final rule amending the ADA/ABA Accessibility Guidelines): for group housing sites, a minimum...

8.1.2. Monitoring and Inspection Services (8.1.1.L) and Temporary Debris Storage and Reduction Site (TDSRS) Operations (8.1.1.C) are separable sub-capabilities within this capability area. An Offeror may propose Monitoring and Inspection Services inde...

15.2. The corrected Service Identifier Spreadsheet also includes a ninth capability area, Logistics and Operational Support (base camp setup and operations, staging area management, mobile feeding/kitchen operations, commodity distribution/points of d...