01GO-S3906-reference-questionnaire~1.docx

DOCX document 41 KB Posted

Attached to
Disaster Response and Recovery Services
Solicitation number
01GO-S3906
Issued by
Nevada

About this file

This is a reference questionnaire issued by the Nevada State Purchasing Division, Department of Administration, for the solicitation 01GO-S3906 related to disaster response and recovery services on behalf of the Nevada Office of Emergency Management. The questionnaire is due August 19, 2026, and must be submitted by current or former clients of proposing vendors to the single point of contact, Christian Armas, at carmas@admin.nv.gov. The reference questionnaire is designed to evaluate vendor performance on projects of similar size and scope, with client responses required by the specified deadline to support vendor proposals submitted for the multi-award contract opportunity with a proposal deadline of August 21, 2026.

The reference questionnaire requests clients to rate vendor performance across thirteen evaluation criteria using a 1-10 scale, including knowledge and expertise, flexibility relative to scope and timeline changes, satisfaction with delivered materials and products, staff dynamics and interaction, schedule adherence and timeliness of deliverables, customer service and issue resolution, billing accuracy and timeliness, and likelihood of future recommendation. Completed questionnaires are designated as confidential business information under Nevada Revised Statutes 333.020(5)(b) and are not subject to public disclosure. Clients are instructed to answer all questions, marking responses as "U/K" if unknown or "N/A" if not applicable, with performance ratings defined as: poor or inadequate (0), below average (1-3), average (4-6), above average (7-9), and exceptional (10). The State may contact references directly for additional clarification beyond written responses.

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Text version

Nevada State Purchasing Division Department of Administration 515 E Musser St Ste 300 Carson City, NV 89701 purchasing.nv.gov nevadaepro.com

Reference questionnaire

Due Date 08/19/2026

Solicitation number 01GO-S3906

Single point of contact name Christian Armas

Single point of contact email carmas@admin.nv.gov

Proposing vendor or subcontractor

Client providing the reference

Client contact name and title

Client telephone and email

Period of performance

1. Client reference instructions

1.1. As part of a formal solicitation the State of Nevada has requested vendors provide references from current and/or former clients for projects of similar size and scope. This reference questionnaire is to provide a client reference for the proposing vendor or subcontractor above. Once you have completed the reference questionnaire, please submit to the single point of contact via email, with the solicitation number in the subject line, no later than the due date above.

1.2. The State requests all questions be answered. If an answer is not known, please answer as ‘U/K’. If the question is not applicable, please answer as ‘N/A’. If additional space is needed to answer a question or provide a comment, please attach additional pages. If attaching additional pages, please place your company/organization name on each page and reference the appropriate RFP number.

1.3. Do not return the completed reference questionnaire to the proposing vendor. To allow for candid responses, completed reference questionnaires are designated as confidential business information by the Administrator pursuant to NRS 333.020(5(b) and not public information pursuant to NRS 333.333. In addition to the reference questionnaire, the State may contact references for further clarification.

Where a rating is requested, please provide a rating between 1-10. For all items, please provide any comments you feel would be helpful to the State in evaluation below each item. Poor or inadequate performance: 0; Below average performance: 1-3; Average performance: 4-6; Above average performance: 7-9; Exceptional performance: 10.

Evaluation items

In what capacity have you worked with this vendor in the past? (no rating)

Vendor’s knowledge and expertise, rating:

Vendor’s flexibility relative to changes in scope and timelines, rating:

Your satisfaction with delivered materials, rating:

Dynamics and interaction between the vendor and your staff, rating:

Your satisfaction with products developed by the vendor, rating:

Was the schedule met and deliverables timely? Rating:

Overall customer service and timeliness in response and issue resolution, rating:

Accuracy and timeliness of billing, rating:

Vendor’s ability to quickly and thoroughly resolve a service-related problem, rating:

Vendor’s flexibility in meeting business requirements, rating:

Response time and customer service of local office, if applicable, rating:

Likelihood of recommending this vendor to others in the future, rating:

Which aspects of this vendor’s services are you most satisfied with? (no rating)

Would you recommend this vendor to your organization again? (no rating)

Revised 2024-10 Page 2 of 2

Page 1 of 1 Reference questionnaire image1.png

File details come from the government source that posted it. Updated .