01 SDS IDIQ-A.xlsx
XLSX spreadsheet 18 KB Posted
- Attached to
- SOF Enterprise Professional Services (SEPS) Federal contract opportunity
- Solicitation number
- H9240022R0008
- Issued by
- United States Special Operations Command
About this file
This document contains a Statement of Services (SOS) for a multiple award indefinite delivery indefinite quantity (IDIQ) contract opportunity with the United States Special Operations Command. The SOS outlines fourteen categories of service to be provided, including transition, staffing, management of issues, cost control, and quality of service. Acceptable quality levels and remedies are defined for each category. Offerors must submit proposals by January 25, 2022 for the SOF Enterprise Professional Services solicitation number H9240022R0008 to be considered for award of the IDIQ contract. Monthly and quarterly reporting requirements are included, as well as provisions for vacancies, performance issues, and travel approvals.
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Text version
Sheet1
| Category of Service | Objective | Performance Standard | Acceptable Quality Level | Method of Evaluation | Remedy | Deliverable |
| Transition | 100% of qualified personnel are in place on day one of performance, per proposed Transition Plan | Personnel are in place no less than 14 days from task order award | 95% of personnel are in place on Day 1 of performance | Weekly transistion updates by Contractor to USG. | Reduction for the vacant days exceeding the acceptable quality level will be based on the number of days at the FBLR for the position that is not filled; the gross price of the task order for not meeting the acceptable fill level will be reduced during respective monthly invoicing. | Kick-off meeting |
Weekly Transition Reports Monthly and Quarterly Reports IAW Base IDIQ requirements
| Staffing | 100% of personnel meet required skills and qualifications | 100% of personnel meet all requirements identified in Table 4.1 | 100% of all personnel meet required skills and qualifications per Tables 4.1 | Inspections by COR; Formal Customer Complaints; Review of Monthly Reports; Review of resume(s) and, Contracting Officer determination and resolution | Immediate replacement of any individual that does not meet the required skills and qualifications within 14 days | Monthly and Quarterly Reports IAW Base IDIQ | |
| 100% of all positions are filled with the required skills and qualifications, and retention of personnel ensures consistent support (Retention/Fill Rates) | Vacancies* are filled within 14 days of personnel departures when notice is not given to the Contractor Office | Vacancies* are filled within 21 days | Inspections by COR; Formal Customer Complaints; Review of Monthly Reports; and, Contracting Officer determination and resolution | Reduction for the vacant days exceeding the acceptable quality level will be based on the number of days at the FBLR for the position that is not filled; the gross price of the task order for not meeting the acceptable fill level will be reduced during respectrive monthly invoicing. | Monthly and Quarterly Reports IAW Base IDIQ | ||
| Vacancies* are filled within 1 day of personnel departures when at least two-week notice is given | Vacancies* are filled within 7 days | Monthly and Quarterly Reports IAW Base IDIQ | |||||
| Management of Issues | 100% of all performance issues and customer complaints are successfully met | All performance issues and customer complaints are successfully met | Performance issues are corrected within one week of receipt; Customer complaints are resolved within 2 working days of receipt of complaint | Inspections by COR; Formal Customer Complaints; Review of Monthly Reports | Retraining or replacement of personnel that received complaint; CPARS annual reporting | Monthly and Quarterly Reports IAW Base IDIQ | |
| Is interaction between the Contractor and the Government satisfactory or does it need improvement (i.e., do Contractor personnel exhibit reasonable and cooperative behavior)? | Contractor receives no more than 2 formal customer complaints per year | Contractor receives no more than 5 formal customer complaints per year | Inspections by COR; Formal Customer Complaints; Review of Monthly Reports | CPARS annual reporting | Monthly and Quarterly Reports IAW Base IDIQ | ||
| Quality of Service | Does the Contractor’s performance conform to the task order requirements? | Contractor receives no more than 2 formal customer complaints per year | Contractor receives no more than 5 formal customer complaints per year | Inspections by COR; Formal Customer Complaints; Review of Monthly Reports | CPARS annual reporting | Monthly and Quarterly Reports IAW Base IDIQ | |
| Were there any security or OCI violations during execution of task order requirements? | 100% Compliance; no security or OCI violations occurred (no OCI violations acceptable). | 100% Compliance; no security or OCI violations occurred (no OCI violations acceptable). | Inspections by COR; Formal Customer Complaints; Review of Monthly Reports | Retraining of personnel | |||
| CPARS annual reporting | Monthly and Quarterly Reports IAW Base IDIQ | ||||||
| Cost Control | Did the Contractor manage task order resources within the proposed ceiling cost? | 100% of the time performance execution was within budgeted resources, rate, and funding allocation for cost reimbursable | 98% of the time performance execution was within budgeted resources, rate, and funding allocation for cost reimbursable | Inspections by COR; Formal Customer Complaints; Review of Monthly Reports | CPARS annual reporting | Monthly and Quarterly Reports IAW Base IDIQ | |
| Did the Contractor manage task order travel requirements properly? Was all travel approved by the COR? Did they stay within the approved ceiling on contract? | 100% of the time funding allocated for cost reimbursable travel was managed effectively (i.e., no travel occurred without approval by COR and funding on task order). | 98% of the time funding allocated for cost reimbursable travel was managed effectively (i.e., no travel occurred without approval by COR and funding on task order). | Inspections by COR; Formal Customer Complaints; Review of Monthly Reports | CPARS annual reporting. | Monthly and Quarterly Reports IAW Base IDIQ |
*Vacancies, for the purpose of this SDS, include when personnel depart the task order. For absences (leave, medical emergencies, etc) lasting more than 10 consecutive days, the Contractor shall back-fill the position IAW SOW requirements.
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