NIGP 91593: Voice Mail Services

NIGP 91593 Voice Mail Services is an Item code under which state and local governments procure inmate communication systems, institutional telephony, and related telecommunications infrastructure—a scope that has shifted substantially toward integrated digital platforms combining voice, electronic messaging, and device management rather than standalone voicemail functionality. The issuing bodies span county correctional departments, municipal utilities and finance operations, state technology agencies, and higher-education institutions; Denton County, Texas and Valencia College District in Florida are recent active buyers. Work currently solicited includes inmate mail and phone services bundling voice calls, collect and debit accounts, electronic messaging via tablets and kiosks, and voicemail capability as a component feature; classroom and conference room technology systems integrating wireless calling, control panels, and emerging communications infrastructure; and statewide wireless and satellite services portfolios that encompass voice and data for multi-agency networks. The code reflects procurement of communications systems at scale rather than discrete voicemail products.

Recent activity concentrates in Texas and Florida. Denton County issued RFP 262901 for Inmate Mail and Phone Services (response due April 30, 2026) covering postal processing, electronic mail via tablets and kiosks, and telephone services including voicemail and email for approximately 1,309 daily inmates across multiple detention facilities, with a three-year initial term and two optional one-year renewals; Valencia College District issued RFP202626 for Classroom & Conference Room Technology Services (response due April 30, 2026) seeking turnkey audio-visual and control integration across nine campuses with approximately 900 rooms, with historical annual spending around $1.6 million over a three-year initial term plus two optional one-year extensions; and the Texas Department of Information Resources issued DIRCPOTXA610 for Texas Agency Network Wireless, Pagers, and Satellite Services (response due July 23, 2026) as an indefinite-quantity multiple-award contract covering cellular, wireless, and satellite voice and data services statewide with evaluation prioritizing experience and past performance (45%), technical approach (40%), and account organization (15%). The City of Madison, Wisconsin also issued a city-wide printing and mailing services RFP (response due April 3, 2026) that encompasses mail finishing and document composition for high-volume municipal utilities and tax administration. Set-asides or preference programs are not consistently identified across these solicitations, though Texas requires VetHUB-certified vendor subcontracting consideration and Florida specifies minority business enterprise declarations and local vendor preference points in municipal procurements.