NIGP 91593: Voice Mail Services

NIGP 91593 Voice Mail Services is an Item code under which state and local governments currently solicit cloud-hosted unified communications platforms, contact center infrastructure, and related voice and data services for district-wide and agency-level deployments. Recent opportunities show movement away from legacy on-premises voice systems toward fully managed UCaaS (Unified Communications as a Service) solutions that consolidate voice, voicemail, call handling, and emerging analytics capabilities into cloud platforms. State and local issuing bodies under this code include independent school districts managing multi-site voice infrastructure for students and staff, state departments of management services procuring contact center operations for agency-wide customer service, and state-level purchasing consortia acquiring wireless and voice services on behalf of dozens of state agencies simultaneously. Temple Independent School District and the State of Florida Department of Management Services are recent active buyers; the Texas Department of Information Resources operates a statewide cooperative purchasing vehicle (TEX-AN-WPS) for cellular, wireless, pager, and satellite services that all state agencies are required to utilize to the fullest extent possible.

Recent activity concentrates in Texas and Florida. Temple ISD posted an RFI on August 10, 2026 (responses due September 8, 2026) seeking vendor guidance on UCaaS platform selection and migration strategy for approximately 1,000 voice endpoints across 18 facilities, with implementation targeted for March 2028 and a 12- to 18-month cutover window; the district requested separate turnkey fixed-price quotes for professional services, five-year subscriptions, and endpoint hardware options priced individually. The State of Florida Department of Management Services issued RFP No. 26-83111500-RFP for Contact Center Services with a May 12, 2026 proposal deadline and revised timelines posted via addenda on July 21 and July 28, 2026. The Texas Department of Information Resources released TEX-AN-WPS, an indefinite-quantity, multiple-award solicitation (responses due July 23, 2026) covering cellular voice and data, wireless infrastructure, pager services, satellite voice and data, and equipment installation for all state agencies, with a four-year initial term, optional four-year renewal, and evaluation weighted toward experience and past performance (45%), technical approach (40%), and account organization (15%).