UNSPSC 81161709: Voice Mail Administration Service

A service involving the administration of voice mail user accounts.

UNSPSC 81161709 Voice Mail Administration Service is a Commodity code that in current state and local practice encompasses cloud-hosted unified communications platforms, voice infrastructure services, and the planning and transition of on-premises telephony systems to cloud-based UCaaS delivery. State and local governments soliciting under this code are primarily school districts and state agencies managing multi-site voice networks serving hundreds to thousands of endpoints. The work involves assessment of existing Cisco or comparable on-premises systems, vendor evaluation for platform migration, network infrastructure readiness review, endpoint hardware strategy (reuse versus replacement), and definition of service levels for cloud-based call handling, voice mail, and related administration. Solicitations focus on determining carrier strategy, licensing models, implementation timelines, and integration with existing network architecture—particularly WAN connectivity, Power over Ethernet switching, and internet redundancy.

Temple Independent School District (TISD) in Texas posted an RFI for fully cloud-hosted UCaaS solutions on August 10, 2026 with responses due September 8, 2026, seeking guidance on platform selection, five-year subscription and licensing pricing for 1,000 voice endpoints across 18 district facilities, and professional services quoted as turnkey fixed price separate from recurring fees, with implementation targeted for March 2028. The Texas Department of Information Resources (DIR) issued an indefinite-quantity, multiple-award RFQ on May 26, 2026 due July 23, 2026 for cellular, wireless, pager, and satellite voice and data services across the Texas Agency Network, with a bidders conference on June 25, 2026 and evaluation prioritizing experience and past performance (45%), technical approach (40%), and account organization (15%); DIR reserves the right to award individual service categories and expects contract award in October 2026. Both opportunities reflect recent activity concentrated in Texas, with school districts and state agencies as primary issuing bodies.