UNSPSC 81161710: Voice Mail Support Service

A service involving the support of voice mail hardware and/or software.

UNSPSC 81161710 Voice Mail Support Service is a Commodity code that covers voice mail infrastructure, hosted voice messaging platforms, and integrated voice mail features within larger telecommunications and contact-center systems. State and local governments procure voice mail services as components of broader communications packages—standalone voice mail repositories, integrated messaging platforms within multimodal inmate communication systems, and embedded voice mail features within classroom and conference room technology suites. Recent solicitations show voice mail bundled with inmate telephone services, classroom technology control systems, and agency-wide wireless infrastructure rather than purchased as a standalone product. Issuing bodies span state information-technology procurement offices, county jail and detention facilities, school districts, city departments, and municipal utilities. The Texas Department of Information Resources, Denton County (Texas), Valencia College District (Florida), and the City of Madison (Wisconsin) represent the geographic and organizational breadth of recent activity.

Recent representative opportunities include the Texas Department of Information Resources' TEX-AN-WPS procurement (DIRCPOTXA610, IFB with response due July 23, 2026) for cellular, wireless, pager, and satellite services across all state agencies, bundling voice and data infrastructure alongside voice mail capabilities; Denton County's inmate mail and phone services RFP (RFP262901, due April 30, 2026) requiring voice mail and electronic inmate messaging across county jails and juvenile detention, with Smart Communications currently providing incumbent technician support; Valencia College District's classroom and conference room technology RFP (RFP202626, due April 30, 2026) integrating control panels and wireless display with embedded voice mail in shared facilities across nine campuses; and the City of Madison's city-wide printing and mailing services RFP (1500802026, due April 3, 2026) supporting high-volume transactional mail. Activity clusters in Texas and Florida, with additional municipal and county procurement scattered across the upper Midwest. Voice mail services appear most heavily solicited as an ancillary component within larger telecommunications or unified-communications platforms rather than as a standalone procurement category.