UNSPSC 81161710: Voice Mail Support Service

A service involving the support of voice mail hardware and/or software.

UNSPSC 81161710 Voice Mail Support Service is a Commodity code that captures cloud-based and on-premises voice communications infrastructure, unified communications platforms, and related support services that state and local jurisdictions procure to replace or augment legacy telephony systems. Recent solicitations show school districts and state agencies buying fully hosted UCaaS (Unified Communications as a Service) solutions, endpoint hardware migration support, carrier strategy consulting, and statewide wireless and voice service contracts that bundle cellular, pager, and satellite connectivity alongside voice and data infrastructure. The code sees activity from independent school districts managing multi-facility deployments and state-level procurement offices coordinating services across agencies.

Temple Independent School District in Texas posted an RFI due September 8, 2026 (RFI00327, Cloud Calling & Unified Communications) seeking vendor guidance on transitioning approximately 1,000 voice endpoints from on-premises Cisco systems to a fully cloud-hosted UCaaS platform, with implementation targeted for completion by March 2028 and a 12- to 18-month cutover window; the District requested five-year subscription pricing, licensing-only options, and separate turnkey professional services quotes. The Texas Department of Information Resources issued an indefinite-quantity, multiple-award RFQ due July 23, 2026 (DIRCPOTXA610, TEX-AN Wireless, Pagers, and Satellite Services) for statewide cellular, wireless, pager, and satellite voice and data services across all state agencies, with evaluation emphasizing past performance (45%), technical approach (40%), and account organization (15%), a four-year initial term, and contract award expected in October 2026. Both Texas and other states across the country show recent activity in this space, with school districts and state purchasing offices driving the largest procurement volumes.