UNSPSC 83111510: Interactive voice response service

UNSPSC 83111510 Interactive voice response service is a Commodity code that encompasses cloud-hosted and on-premises unified communications platforms, contact center services, and related voice infrastructure procurements by state and local government entities. Recent solicitations show state and local buyers acquiring integrated voice systems combining endpoint hardware, cloud- or premises-based call management, and professional deployment services. The mix of issuing bodies includes independent school districts, state departments, and state-level procurement vehicles. Temple Independent School District's August 2026 RFI sought cloud-hosted UCaaS solutions to replace on-premises Cisco systems across 18 facilities and approximately 1,000 voice endpoints; the District is evaluating platform selection, carrier strategy, and five-year subscription pricing models with implementation targeted for March 2028. The Florida Department of Management Services issued an RFP for Contact Center Services in 2026, with proposal submission deadlines revised through multiple addenda and evaluation running through June 2026 with a Notice of Intent to Award anticipated in late July or August 2026.

Activity under this code concentrates in Florida and Texas. The State of Florida Department of Management Services has issued multiple contact center solicitations under the same RFP number (RFP No. 26-83111500-RFP), with addenda posted in July 2026 adjusting proposal timelines and evaluation schedules. The Texas Department of Information Resources issued an indefinite-quantity multiple-award contract (TEX-AN-WPS) in May 2026 for cellular, wireless, pager, and satellite voice and data services across all state agencies, with responses due July 23, 2026 and contract award anticipated in October 2026; this contract requires VetHUB-certified vendor subcontracting and WCAG accessibility conformance and permits respondents to bid individual service categories rather than the full scope. School district activity reflects modernization of legacy on-premises systems to cloud platforms with fixed-price professional services quoted separately from subscription and licensing fees.