UNSPSC 83111510: Interactive voice response service

UNSPSC 83111510 Interactive voice response service is a Commodity code that state and local governments use to procure telephone and communication infrastructure services, though recent solicitations show the code being applied to a broader range of voice and data communication systems than the nominal name suggests. The actual work state and local governments buy includes wireless and cellular voice and data services, satellite communications, inmate telephone and electronic messaging systems, classroom technology integration with audiovisual control systems, and related infrastructure installation and support. Issuing bodies span state information resources departments (Texas), county sheriff and detention operations (Denton County, Texas), college districts (Valencia College, Florida), and city utilities and finance departments (Madison, Wisconsin). The mix reflects both specialized detention and corrections services and general administrative communication needs across campus and municipal operations.

Recent activity concentrates in Texas and Florida. The Texas Department of Information Resources is procuring wireless, pager, and satellite voice and data services statewide through an indefinite-quantity, multiple-award contract (DIRCPOTXA610, due July 23, 2026), evaluating on experience and past performance (45%), technical approach (40%), and account organization (15%). Denton County, Texas is seeking comprehensive inmate mail and phone services covering electronic messaging via tablets and kiosks plus telephone capabilities for county jail and juvenile detention facilities (RFP 262901, due April 30, 2026), with scoring weighted 25% qualifications, 35% methodology, and 40% cost combined. Valencia College in Florida issued an RFP for classroom and conference room technology services spanning approximately 900 spaces across nine campuses with turnkey installation and support (RFP 2026-26, closed April 30, 2026). The code also appears in unrelated municipal printing and mailing services (City of Madison, Wisconsin, RFP 1500802026, closed April 3, 2026), indicating potential code taxonomy misalignment on some filings.