The federal contract IDV award with ID GS35F0623R is a Multiple Award Schedule (MAS) contract held by Senture LLC, a Teleperformance company. The contract provides a wide range of information technology (IT) products and services, including automated contact center solutions, IT professional services, and order-level materials.
Senture, a foreign-owned, for-profit organization that self-certifies as a HUBZone joint venture, has received numerous prime contract awards and subcontractor roles to deliver multichannel contact center and business process outsourcing (BPO) services for various civilian federal agencies such as the Internal Revenue Service, Department of Education, Consumer Financial Protection Bureau, and General Services Administration. The contract work includes customer service, quality assurance, training, subject matter expertise, and operations management to support government programs and citizen inquiries. Pricing is provided for labor categories covering IT support functions. Task orders issued under this MAS contract have ceiling values ranging from $16.4 million to over $100 million, with periods of performance generally extending 3-5 years. No set-aside designations were indicated for the prime contract awards.
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