FY23 w & i live agents call center support services
Ended Awarded Last action
- Contract number
- 2032H523F00337
- Awardee
-
Senture LLC UEI GC51JCDRQP95
- Awarding agency
-
Internal Revenue Service
Department of the Treasury
- Obligated
- $16,394,670
Award facts
- Contract value 100% obligated
- $16,410,363.70 Current and potential, with all options
- Completion date 100% complete
- Current and potential, with all options
- NAICS code
- 541519 Other Computer Related Services
- Set-aside
- No set-aside
- Competition
- Full and Open Competition · 1 offer Multiple Award, Fair Opportunity
- Pricing
- Labor Hours
- Place of performance
- Lanham-Seabrook, MD 20703, USA
- Legislative mandates
-
- Service Contract Inventory FAR subpart 4.17
Award details come from SAM.gov/FPDS.
Transactions
| Action | Obligated | Date |
|---|---|---|
| Funding Only Action | -$15,694 | |
| Funding Only Action | -$1 | |
| Other Administrative Action | $0 | |
| Funding Only Action | $0 | |
| Funding Only Action | -$0 | |
| Exercise an Option | $3,887,737 | |
| Funding Only Action | $57,982 | |
| Exercise an Option | $2,850,000 | |
| Original award | $9,614,645 |
About this award
The Internal Revenue Service issued a delivery order to Senture LLC on May 25, 2023, under the GSA Multiple Award Schedule for live agents call center support services, with a ceiling value of $16.41 million and ultimate completion November 24, 2024.
Place of performance is Lanham-Seabrook, MD. The order is priced on labor hours. Senture, a HUBZone-certified joint venture, self-performed all work on this delivery order. In FY2023, the order invoiced $2.1 million across 8.1 FTEs and 16,783 contractor hours, with a derived government-paid hourly rate of $125.24 per hour, with no subcontractor involvement reported.
Quick answers
Who was awarded contract 2032H523F00337?
2032H523F00337 was awarded to Senture LLC by Internal Revenue Service (Department of the Treasury) on May 25, 2023.
How much is contract 2032H523F00337 worth?
The government has obligated $16,394,670 on 2032H523F00337. Its current value, with exercised options, is $16,410,364.
Is contract 2032H523F00337 an order under another contract?
Yes. 2032H523F00337 is a delivery order under GS35F0623R, a federal supply schedule, on Multiple Award Schedule (MAS).
Was contract 2032H523F00337 competed?
The extent of competition for 2032H523F00337 was full and open competition. The government received 1 offer.
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