OPP contact center contract support recompete

Ended Awarded Last action

Contract number
47QFDA20F0099
Awardee
Awarding agency
Obligated
$60,540,134

Award facts

Contract value 79% obligated
  • $74,865,552.11 Current, with exercised options
  • $76,408,917.74 Potential, with all options
Completion date 100% complete
Current and potential, with all options
Funding agency
Federal Acquisition Service General Services Administration
Set-aside
No set-aside
Competition
Full and Open Competition · 8 offers Multiple Award, Fair Opportunity
Pricing
Time and Materials
Place of performance
Washington, DC 20405, USA

Award details come from SAM.gov/FPDS.

Transactions

Action Obligated Date
Close Out P00036 · Migrated ID11200028 usagov contact center contract support recompete -$1,085,730
Funding Only Action P00035 · Usagov contact center contract support deobligation of funds -$2,502,153
Funding Only Action P00034 $2,345,165
Funding Only Action P00033 $0
Exercise an Option P00032 $9,298,945
Supplemental Agreement for work within scope P00031 -$5,587,611
Supplemental Agreement for work within scope P00030 $1,836,212
Exercise an Option P00029 $6,350,814
Exercise an Option P00028 $5,081,244
Other Administrative Action P00027 $270,000
Supplemental Agreement for work within scope P00026 $0
Supplemental Agreement for work within scope P00025 $0
Supplemental Agreement for work within scope P00024 $6,856,286
Other Administrative Action P00023 $0
Exercise an Option P00022 $10,992,436
Supplemental Agreement for work within scope P00021 $0
Supplemental Agreement for work within scope P00020 $0
Supplemental Agreement for work within scope P00019 · Migrated ID11200028 usagov contact center contract support recompete $0
Supplemental Agreement for work within scope P00018 $4,467,159
Exercise an Option P00017 $0
Exercise an Option P00016 $0
Exercise an Option P00015 $7,358,112
Funding Only Action P00014 $0
Funding Only Action P00013 $0
Funding Only Action P00012 -$737,865
Funding Only Action P00011 $4,127,795
Funding Only Action P00010 $94,210
Funding Only Action P00009 -$94,210
Funding Only Action P00008 $5,658,313
Funding Only Action P00007 · Migrated ID11200028 OPP contact center contract support recompete $422,838
Funding Only Action P00006 $410,817
Funding Only Action P00005 -$547,448
Exercise an Option P00004 · Usagov contact center $3,782,086
Funding Only Action P00003 $0
Funding Only Action P00002 $20,000
Other Administrative Action P00001 $0
Original award $1,722,720
Show all 37

About this award

Written by GovTribe AI ·

The Federal Acquisition Service issued a delivery order to Senture LLC on September 30, 2020, under the GSA Multiple Award Schedule for contact center contract support with a ceiling value of $76.4 million and an ultimate completion date of March 28, 2026.

The GSA Multiple Award Schedule is a governmentwide procurement vehicle offering IT, professional services, and administrative support across federal agencies. Place of performance is Washington, DC. The order is priced on a time-and-materials basis.

Senture is a HUBZone-certified joint venture. SCI reporting shows FY2024 labor footprint of 125 FTEs across 259,845 contractor hours with a derived government-paid rate of $1.29 per hour. FY2023 invoicing reached $12.8 million across 5,008 hours (2.4 FTEs) at $2,560.72 per hour, while FY2021 recorded $3.1 million invoiced across 125,158 hours (60.2 FTEs) at $24.58 per hour. In FY2024, Senture self-performed all reported hours without subcontractor engagement. The year-over-year trend reflects significant labor cost volatility and shifting invoicing patterns across the reported period.

Quick answers

Who was awarded contract 47QFDA20F0099?

47QFDA20F0099 was awarded to Senture LLC by Assisted Acquisition Services Region 11 (Assisted Acquisition Services) on September 30, 2020.

How much is contract 47QFDA20F0099 worth?

The government has obligated $60,540,134 on 47QFDA20F0099. Its current value, with exercised options, is $74,865,552. Its potential value, with all options, is $76,408,918.

Which agency awarded contract 47QFDA20F0099?

Assisted Acquisition Services Region 11 (Assisted Acquisition Services) awarded 47QFDA20F0099, with funding from Federal Acquisition Service (General Services Administration).

Is contract 47QFDA20F0099 an order under another contract?

Yes. 47QFDA20F0099 is a delivery order under GS35F0623R, a federal supply schedule, on Multiple Award Schedule (MAS).

Was contract 47QFDA20F0099 competed?

The extent of competition for 47QFDA20F0099 was full and open competition. The government received 8 offers.

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